Reviews 4.5
1,618 total
Megan
1 reviews US
Absolutely Love!
Excellent service, quality product, happy all around.
Date of experience: August 29, 2014
Laura
1 reviews US
Exceptional quality and great customer service!
Denise was wonderful at answering all my questions and helping me through the whole process especially when it's my first time. I love the diamond stud earrings. They are superbly brilliant and so beautiful!
Date of experience: September 01, 2014
Jason
1 reviews US
Excellent buing experience for a special occasion!
My experience working with Brian Gavin Diamonds was great. I worked closely with Denise and always felt like I was her only client. The communication was very easy whether on the phone or through e-mail and questions were always answered very timely on the first correspondence. The quality of the ring(s) are excellent as was expected and the delivery was on time. Special thanks to Denise! You were great to work with! Regards, Jason
Date of experience: September 03, 2014
Nikhil
1 reviews US
Excellent!
A very pleasant experience making my purchase with BGD. The nervousness and anxiety that haunts a guy buying an engagement ring is put to ease when you realize you are getting the best quality there is! I had the opportunity to meet and interact with a few people working here - they were welcoming, patient with all the repetitive questions, and honest about their opinions. Based on my experience, I would definitely recommend BGD to others. I for one would surely return if I was to purchase other diamond jewelry.
Date of experience: September 09, 2014
S. Lee
1 reviews US
nothing but pleasant experience!
I had to buy a single diamond stud earring because I lost one of a pair of stud earrings which I purchased from Brian Gavin Diamonds previously. A sales person named Denise was helping me this time. She was very warm, personal and dedicated in helping me for the purchase. It was such an easy and pleasant experience. The stud earring looks gorgeous! I am definitely coming back to BGD for more future diamond jewelry purchases.
Date of experience: September 12, 2014
Pigonwings
1 reviews US
Received my beautiful engagement ring!
I am writing from Singapore, and the process to get my perfect diamond ring delivered to my doorstep was surpisingly fuss-free. I received excellent service and great advice from Katie at Brian Gavin Diamonds, who never gave me any pressure and was extremely patient with my partner and I (due to scheduling issues, I think we took three months to finally make the purchase!). She made us feel at ease every step of the way, which gave us full confidence in the process, even though we were thousands of miles apart. The ring itself is gorgeous, and I think to get a product of similar quality and craftsmanship locally may cost quite a bit more as well. I would not hesitate to recommend Brian Gavin Diamonds to all my friends!
Date of experience: September 14, 2014
Paul
1 reviews US
Excellent quality, personal service, delivered on time
I bought both an engagement ring and wedding bands from BG. In both instances, the staff was personal, available, and knowledgeable regarding diamond and band selection. They were quick to respond to email inquiries and were happy to assist. The diamonds were top quality and they were shipped on time to our location. That said, I will note that for both shipments, I provided BG with an explicit deadline for the rings that was over 21 days out, based initially on when I was going to propose, and then when I was going to be at the location of our wedding. BG went right up to each deadline to get my orders out the door and shipped to me. But they did get the rings to us in time. I have recommended BG several times to my friends who are in the process of finding an engagement ring. While I don't plan on proposing ever again, I remain an advocate for the high quality diamonds and service BG provides to its customers.
Date of experience: September 15, 2014
Xavier
1 reviews FR
Very good customer service - good value
I purchased a Brian Gavin Diamond Signature in July. My experience with BGD Customer Service was excellent. Jamie, my contact at BGD, was very patient and professional, and never failed to answer my numerous questions. Ordering and shipping never was an issue (especially considering that I live in France). Order arrived on time as expected (4 weeks after order).As expected, diamond is superb and the ring is very well designed and crafted. I would recommend BGD to anyone looking for a beautifully cut diamond at a really decent price, with excellent attention to details and superb customer service.
Date of experience: September 15, 2014
Richard
1 reviews US
patient customer support + good diamond value yields great experience
I was initially skeptical about buying diamonds without being able to physically touch them. However, Catherine clearly understood my concerns and we exchanged many e-mails and phone calls about documentation, ASET images, and return/refund policies. Finally, I purchased three Signature diamonds for a ring and received them the next day. I then took them to my local jeweler to review and found that the diamonds matched the AGS documentation precisely. My jeweler's two comments were (1) beautiful stones and (2) How can they be making a profit at these prices?" I plan on purchasing another, larger diamond in the near-term.
Date of experience: September 19, 2014
Jack
1 reviews US
Amazing diamond and wonderful service
I contacted customer service and they provided a wonderful selection of diamonds based on the criteria that I was looking for. When ordering, I selected the diamond online and purchased it but it appeared that the diamond was already sold to some other customer. However, they were able to find me a similar diamond and build my ring with the desired setting before the proposal date. They were very accommodating in speeding up their schedule since the date was in 18 days. When my fiance saw the ring, she was very impressed. Thank you for making such a special moment possible :)
Date of experience: September 22, 2014
Daniel
1 reviews US
excellent customer service
fully recommend, service is first class
Date of experience: September 22, 2014
Mark
1 reviews US
They rock the rocks!
Great place to get something for that someone special. Excellent communications & everything went off flawlessly. Highly recommended.
Date of experience: September 22, 2014
Matt T
1 reviews US
Fantastic experience
Buying an engagement ring was becoming overwhelming until I came to Brian Gavin. Jamie made me feel confident in my decision and I could not be happier. The ring is absolutely beautiful and I would recommend Brian Gavin and his team to anyone.
Date of experience: September 30, 2014
Matthew
1 reviews US
First Class
Have held a relationship with BGD ever since I purchased my wife's engagement ring form them. Every time they exceed my expectations.
Date of experience: October 06, 2014
Kevin
1 reviews US
Great service, great finished product.
After doing a lot of reserch online and in local stores, I kept coming back to Brian Gavin Diamonds. Their products and prices are about as good as it gets. While I had an idea of what I wanted, Jamie was able to help me put together a beautiful three stone ring--all while helping to maximise my budget. Jamie was very friendly and professional. While I seemingly kept asking a million questions, she was very patient with me and was always prompt to answer my questions (even though the process went on for weeks before I pulled the trigger). She was not at all pushy, nor did she try to talk me into purchasing something other than what I wanted--unlike a few of the experiences that I had at some brick and mortar establishments in my area. She was more like a very knowledgeable friend helping me to pick out a ring rather than a salesperson. I never thought I would be making a purchase like this online, but after my experience with Jamie and the BGD team, I would recommend it to anyone. I rarely take the time to do reviews, but they really earned this one.
Date of experience: October 08, 2014
SueD
1 reviews US
They really do big rocks right!!!
I recently purchased a Brian Gavin Signature round 2.5 carat diamond and had it set it in their Classic Tiffany half round setting. I received the completed ring earlier this week and I cannot say enough positive things about my experience. Denise helped me through the ordering process and answered all of my questions. The ring exceeded my very high expectations. The diamond is simply breathtaking and the setting is well made and exquisite. Spending this kind of money on something you have never seen in person is a little scary, but there is no need to worry when you are doing business with Brian Gavin Diamonds.
Date of experience: October 17, 2014
Customer
1 reviews AU
Very responsive and knowledgeable, problem with Wire confirmation
I worked with Denise and she was very responsive and knowledgeable. We emailed a few times and spoke a few times. She pulled the diamonds I was comparing and took pictures for me to see them. I was very happy with her help in picking a diamond for me! I wired the money for my purchase and for reasons unknown to me, it took BGD an extra couple of days to "receive it" - and then given a holiday weekend, a whole week went by before shipping. Wire's occur on the same day, so I was fairly upset to wait an extra week after payment was made.
Date of experience: October 19, 2014
Thank you for taking the time to post this review. We apologize that our October holiday closings coincided with the receipt of your payment, but are pleased to read about your positive experience with Denise. We look forward to hearing again from you soon. The BGD Team
Billy
1 reviews HK
Trustworthy, helpful and efficient.
No experience with buying diamonds online - however, I found Brian Gavin's Daimonds (BGD) really helpful and they were always on hand to answer my question. Denise has been nothing short of fantastic, providing detailed information and advice throughout my selection period. I've spent a few months, researching into purchasing diamonds and have spoken to a few of the major/popular online vendors. BGD stands out as their service was tailored around the customer - ensuring that I got the best diamond within my means and criteria. I would not hesitate to recommend anyone else in using BGD's services.
Date of experience: October 21, 2014
Romeo
1 reviews US
She loved it!
The ring is simple and beautiful. Thank you.
Date of experience: October 23, 2014
Adam
1 reviews US
No hassle, amazing service every time!!!
Always a great experience when needing to get ring bufed up or shopping for new jewelry. By far my #1 place to look at for jewelry!!!
Date of experience: October 27, 2014
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.