Reviews 4.5
1,618 total
James
1 reviews US
Excellent experience
Katie was incredibly helpful in assisting me to find a great diamond
Date of experience: April 20, 2015
We're so glad to hear it, James. Thanks for leaving a note!
Chen
1 reviews HK
Took a few weeks but worth the wait
- Advisors were very helpful when I was researching the diamonds. - Once I decided on what I wanted it, payment was easy and painless. - From payment to delivery was about 3 weeks. I don't know whether this is standard, but the Brian Gavin team was always available for quick updates on the status of the order. - The engagement ring itself is fantastic. Maybe I am bised but it does looks great even in low light, which I do not remember seeing in many other diamonds. Strongly recommended
Date of experience: April 25, 2015
Thank you for leaving your review, Chen. We're thrilled that you enjoyed the process from start to finish, and that you're especially pleased with the ring. We look forward to working with you again soon.
James
1 reviews US
A+ I'll be a return customer.
Trust them to get the job done right and on time.
Date of experience: April 27, 2015
Thanks, James!
Tee
1 reviews US
Simply Wonderful!
Brian Gavin has made three custom projects for me in the last year two years and their workmanship is impeccable. I have always worked with Jamie and would have it no other way. She has been such a wonderful (and very patient!) person to work with during my many project requests. I always enjoy working with her. We have shared a lot of laughs over the years! Brian is such a sweet and very accommodating artist. Yes, artist! BGDs bezel work is simply divine. Brian's attention to detail while materializing my very specific requests is amazing. They also made a handmade prong set necklace for me and the setting is delicate, yet substantial. The BGD signature diamonds are very pretty. I can see the distinct arrows (without tools) which attests to the cut of their signature line. I recently received glamour shots of my necklaces and I must say, whomever took the pictures did an outstanding job! I always enjoy looking at their creative pictures. I would not hesitate to work with them again on another project. And in fact, I look forward to it! Thank you Brian, Jamie, the photographers and the rest of the BGD team!
Date of experience: April 27, 2015
Thank YOU, Tee, for your wonderful words and for coming back to us time and time again. It's a pleasure to work with you and the entire team looks forward to doing so again.
Rita
1 reviews US
Awesome service all around
I had my ring reset recently, and I can't tell you how much I LOVE It~!!. It's perfection in my eyes. Everyone was stellar from the start, they answered my numerous amounts of questions and kept me up to date on progress. Couldn't be happier with the end product and customer service. Thank you - Jamie & Leslie~!!
Date of experience: April 28, 2015
Rita, we're so glad you love your newly reset ring and that you enjoyed the process of working with Lesley and Jamie. We're sure the ring looks absolutely gorgeous on you and can't wait to see photos. We look forward to working with you again soon!
Lisa
1 reviews US
Thrilled
Still very excited about my new diamond. After a lot of research, I decided on Brian Gavin. So happy that I didn't compromise on the diamond's cut. 1.13 ct round I, VS1. It's perfect!
Date of experience: May 04, 2015
Lisa, we're elated that you love your diamond and that your research led you to us! Wear it in good health. We look forward to the next opportunity to work together.
Bjorn
1 reviews US
A satisfied fiancée
I bought my engagement ring from Brian Gavin online. I did a fair amount of research and kept coming back to Brian Gavin. There online help was very good and the sales rep, Jamie, was great and answered all my questions. I had to send the ring back to be resized but it was as smooth as I could have expected. I decided on their signature blue line and the stone is spectacular and is absolutely clear under most lighting and has an awesome blue hue under UV light. I was nervous to buy something this expensive online but it was agreat experience. The only hang up was not having the right ring size but I'll take the blame for that to keep my fiancée happy.
Date of experience: May 05, 2015
Bjorn, thanks for the kind review. We're honored that you chose Brian Gavin after an extensive search and are thrilled that you found the experience to be a seamless one. We hope your fiancee loves her Brian Gavin Blue stone and we're sure she looks absolutely stunning in her new ring, especially now that it fits! We look forward to working with you again.
Charlie
1 reviews US
Phenomenal Experience
I found Brian Gavin Diamonds via niceice.com. I browsed the BG website for a few months while deciding which diamond and band to purchase for my girlfriend (now fiancee). When I was finally ready, I called them directly and Jamie made the purchasing process as easy as possible. She helped me get the exact ring I wanted and coordinated the payment and shipping process to make them as easy as possible for me. The ring is even more gorgeous than I had expected and my fiancee cannot stop looking at it. Overall, I had such a great experience purchasing from Brian Gavin Diamonds and will recommend them to all of my friends.
Date of experience: May 06, 2015
Thank you so much for the kind words, Charlie. We're so thrilled that you and your fiancee both love the service and ring you received. We can't wait to see it on her. Stay in touch; we look forward to working with you again soon!
Albert
1 reviews US
The Very Best.
I began my search for an engagement ring by - somewhat ashamedly - trolling internet jewelry forums and reading reviews on different diamond vendors. And what began as a festive hunt for an engagement ring quickly became an incurable obsession to find the very best diamond within budget. I am not exaggerating when I say that this obsession affected my work, my mood, even my sleep (I seriously had a dream about diamonds - not joking). After countless hours of research and self-education, I narrowed my search down to a handful of the most reputable online vendors. And with further research, I narrowed my search down to one: Brian Gavin Diamonds. That's when I found myself on the BGD website, every day - almost every hour, and multiple times each hour at that - obsessively refreshing the diamond search function, and entering different parameters for color, carat and clarity in my devoted quest for the perfect engagement ring. After an epic journey, I finally ended up with a 1.48 ct. F VS1 Brian Gavin Blue. With all the positive reviews and recommendations, I expected the diamond to sparkle; I expected the diamond to scintillate; I expected the diamond to outperform other diamonds in a "let's-compare-rings!" showdown. But... the engagement ring I received once I opened the black, velvet box exceeded even my highest expectations. Unimaginable fire, and scintillation. Even the tiny melee in the Novela setting sparkled and glistened more than I could have ever imagined. It really redefined my concept of what an engagement ring could look like. Needless to say, my (now) fiancé was equally blown away - entirely speechless when I proposed to her. Many thanks to Lesley and Jamie for their stellar customer service in accommodating my requests, and answering any questions I had. But, don't take my word for it: research, shop around, educate yourself... this way, when you finally decide on a Brian Gavin diamond, you'll know that you gave her the very best.
Date of experience: May 07, 2015
Wow, Albert, thank you for sharing this with us. As you know, we strive for perfection in the cut, quality and overall sparkle factor of our diamonds, and in the service we deliver to our customers, as well. We are elated that you found all of these things to be true, and that we even exceeded your expectations. We hope you and your fiancee are enjoying this special time together and look forward to seeing photos of your fiancee with her BGD ring.
Robert
1 reviews US
superb service and quality
The quality is second to none. I have purchased an engagement ring, custom wedding band and a replacement for the engagement ring when it was lost (thanks insurance). The customer service is first rate. Jamie Carson has twice helped find a stunning diamond for well under budget exceeding my expectations. The appraiser for the engagement ring didn't believe what I paid for the ring until I showed them a receipt. Outstanding value. My only gripe as a repeat customer who has moved is the shipping locations where diamonds can be shipped to per their insurance can be a bit out of the way. First shipping was very convenient to me. Second was a longer drive. I can understand the burden of insuring these kind of shipments though. Overall I would never buy diamond from anyone else.
Date of experience: May 09, 2015
Robert, thank you for the kind review and for your repeat business. We've so enjoyed helping you select the perfect rings for your taste and budget. Thank you for leaving feedback on the shipping; we'll certainly take this to heart. We look forward to working with you again.
STANISLAV
1 reviews RU
Very good service!)
Everything is OK, will recommend to my friends! So fast shipping to Russia.
Date of experience: May 10, 2015
Thank you! We're glad your purchase arrived quickly and appreciate your sharing the experience with your friends.
Tom
1 reviews AU
Great customer service
The staff at Brian Gavin Diamonds have all been professional and courteous, providing timely responses and useful advice. We're very please with our rings and would definitely recommend Brain Gavin Daimonds to others.
Date of experience: May 11, 2015
Tom, we're so glad you are pleased with your rings and that you enjoyed the process of working with our team. We hope you'll stay in touch and feel free to send us photos!
Paul
1 reviews CA
Engagement Ring and Wedding Bands
Staff is very helpful and quick to rspond to questions. Quality of workmanship is excellent. Great company to deal with.
Date of experience: May 11, 2015
Thanks, Paul. We're so delighted you were pleased with the quality in your diamond and in the service you received.
GGIAS
1 reviews US
Wish I discovered them sooner....
I discovered BGD on pricescope.com years ago and finally decided to upgrade my diamond studs that I had purchased from a very famous online jewelry website. I received my BGD studs several days ago and I am so happy with their quality and sparkle! They are no match to my old studs and I will never buy another diamond(s) from any one else! I wish I had discovered them sooner!!
Date of experience: May 18, 2015
Thank you so much for the compliment. We're so happy to hear that our diamonds left a lasting impression. We're sure your studs look beautiful on you! We look forward to working with you again in the future.
Matt
1 reviews US
Perfect Engagement Ring
After scrolling through many sites and in person I came across Brian Gavin Diamonds. I did a few builds and found the perfect diamond I wanted but was looking for a specific setting. I got in contact with Karen and she was so helpful with her recommendations. I sent her a picture of the setting I was looking for and she came back with the perfect setting for a great price that wasn't even shown on the site. Then on top of that they expedited my order so I could receive it in time for my planned proposal. The ring is amazing!!! Thank you for all the help and great customer service!!
Date of experience: May 18, 2015
Matt, thank you so much for your kind words. We're thrilled that your engagement ring was everything you imagined! We're honored that you chose Brian Gavin after your long search and are elated that our team was able to create the perfect ring with the setting you were looking for. Congratulations on this huge milestone — we wish you and your fiancée all of the happiness in the world!
Barbara
1 reviews US
Outstanding!
I recently sent some stones in to be set into a 5 stone band for my daughter. Brian Gavin Diamonds did an outstanding job of finding a matching stone. My daughter received the ring today and couldn't wait to send me photos. We FaceTimed this evening and the ring is absolutely stunning! She said she can't stop staring at it! Bravo, BGD!
Date of experience: May 19, 2015
Barbara, thank you for the glowing review. We're elated that your daughter was impressed with her ring. We pride ourselves on delivering the highest quality craftsmanship and customer service, so we're thrilled to hear your kind feedback. We hope to work with you again in the future!
John
1 reviews US
Awesome
I was looking for an engagement ring and was reluctant to order such a big ticket item online. I could not be happier with the results. Everything was just as it was described and the ring came out beautifully....and she said YES. Thanks to all at BGD.
Date of experience: May 19, 2015
John, we're so happy to hear that you enjoyed the process and love your new engagement ring. We're thrilled that she said "yes!" Congratulations and thank you for choosing BGD to be a part of this joyous time in your life. We wish you both all of the best!
Kevin
1 reviews US
Killed it.
24 year old med student who wanted to suppress the fact that I was getting engaged, but knew I wanted to, if you know what I mean. Wanted to find the shiniest diamond I could. Went into the stores first to get an idea of what diamonds were like. Then I went to the internet. BG had the best reviews for quality so I checked him out. He gained my respect once I learned he had the cajunas to break away and do your his own thing. I watched the video on how he mastered the cut. I like medicine because it reminds me of magic, and I think that BG figured out how to turn a raw diamond into something magical....at the end of the day, it's all about physics. Mad respect to him. I figured out what my girl (still can't say the F word) liked in the store, then figured out what I liked on the site. Went with the Blue. Catherine, at customer service, was perfect, and helped me figure out I was wrong with the setting. The ring turned out as good as the reviews said, she loves it, I love it. We named it Beyonce because it's a diva. I've never filled out a review in my life, but everyone at BG really came through for me. Thanks.
Date of experience: May 23, 2015
Wow, Kevin, thank you so much for sharing your experience with us. Quality and precision are at the core of each Brian Gavin Diamonds product. We absolutely love your passion and are honored that you consider our work to be magical. We wish you, your loved one and "Beyonce" a beautiful future together. We look forward to working with you again soon!
Lori T.
1 reviews US
Fiorella love!
I ordered the Fiorella Rose Gold earring & pendant for my mother's birthday, she LOVES them! Miss Lesley even made sure they were here on time. I would recommend BGD to anyone. I have other purchases from them and love the quality and customer service. Top notch.
Date of experience: May 25, 2015
Lori, thank you for your compliment. We're thrilled to know our new Fiorella collection was a perfect fit for your mother. Our staff loves nothing more than to hear positive feedback from the customers we grow close to. Thank you for being a loyal BGD customer and allowing us to be a part of your mother's birthday.
Amber
1 reviews US
Beautiful!
Perfect Exactly what I wanted!
Date of experience: May 27, 2015
Amber, we're elated that you love your new piece of jewelry. Thanks for choosing Brian Gavin.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.