Reviews 4.5
1,618 total
Rich & Teresa
1 reviews US
Simply gorgeous
My fiance designed my ring with your help and there's nothing I would change. The cut is absolutely stunning and sparkles like a daimond should. I couldn't be happier. You were great to work with and I would highly recommend.
Date of experience: December 26, 2014
Laura
1 reviews US
Fantastic Service, Amazing Diamonds!
Everything about my recent experience with Brian Gavin Diamonds was perfect, from first contact with Denise to receiving my beautiful diamond stud earrings. I didn't expect them in time for Christmas but they sent them overnight and they arrived on Christmas Eve. The diamonds are gorgeous, BG signature stones, and sparkle like crazy! I love them and will be coming back to BGD for a necklace at some point next year. Highly recommend!
Date of experience: December 26, 2014
C. Hart
1 reviews US
Personal, wonderful service, gorgeous necklace
I purchased a pendant on Cyber Monday which was an amazing value. Gorgeous diamond -- it came out completely perfect. Brian Gavin even expedited it to me to make sure it arrived in time for an event I was attending. I worked with Catherine, who made sure that all communication went smoothly. Thanks so much! My partner also purchased my custom wedding ring here earlier this year and that also went smoothly and perfectly.
Date of experience: December 27, 2014
Harold
1 reviews US
Beautiful ring
I love love the diamond! It shines and glistens even in low lighting. Cant stop looking at it. Thank you Brian Gavin Diamonds for helping my fiancé pick out the perfect ring - Gigi I read an article stating that online jewelry stores are the new thing and that brick and mortar wedding ring shops are going to become obsolete. I can see why that is because of the fact that all you pay for, when shopping at BGD, was the diamond and the setting itself. Talk about getting the best bang for your buck... I didn't have to pay for sales tax or extra fees for setting the stone in band. I loved the live chat online. They responded right away and that instilled a lot of confidence in my business with them. I feel privilege to have come across BGD website and as you can see from my fiance's review, we are really happy with the diamond. It may be an apprehensive experience when investing in something very expensive online, but trust me when I say, with BGD you will not be dissapointed. -Harold
Date of experience: December 28, 2014
DiAnn Bengoechea
1 reviews US
Thrilled
I did a lot of research to choose someone to recut my diamond as I had a bad experience, and the bottom line is I am absolutely thrilled, I can't stop looking at it! And there was hardly any weight lost! I don't know how he did but he is amazing!
Date of experience: December 28, 2014
Paul
1 reviews US
Excellent customer service and exquisite diamond at a fantastic price
Catherine was most helpful in explaining the information provided for each BGD listed--the ideal scope, and offered an excellent review of blue diamonds. I saved 5 diamonds for comparison and was able to finally select the one diamond I knew my wife would love. It was stunning, and arrived in time for the perfect Christmas gift. I would highly recommend BG diamonds and would definitely buy from them again.
Date of experience: December 28, 2014
Gregory Chang
1 reviews US
Milgrained Bezel studs
I had a great experience from start to end. I was looking for studs for my daughters, and took some time to search for it. THe guidance i received was much appreciated. When i processed it through, i pressed the wrong key and alerted Jamie. It was corrected straightaway. Awesome service. The packaging is absolutely exquisite and i am sure my daughters will appreciate it and also the earrings!
Date of experience: December 28, 2014
Derek
1 reviews CA
The best cut diamond in the industry! Only top quality at BGD
The beginning of your journey to find the perfect diamond for your future wife isn't an easy one. It takes a lot of reading, studying, research, and communication with multiple people to narrow down your selection. After reading so many reviews about the con's of buying diamonds at a brick and mortar business I realized that the only answer to finding the best diamond for your future wife would be to go online. I strongly believe that there's no better way to go. All the brick and mortar businesses have one thing in common and that's to mark-up their inventory by astronomical prices. By going online not only do you save literally thousands, but you have such a greater selection and the quality of diamond is unmatched. The question is; where do I buy diamonds online? After doing my research I knew that I wanted to have the best CUT a diamond can have. This was the number one important feature for a diamond as after that everything comes with it; the beauty, the shine, etc... If I would have gone for a 2 carat diamond, I wouldn't have the beauty and shine (fire) if the cut wasn't there. This is where I found Brian Gavin with the help of Mike at Diamond.pro. I realized that Brian Gavin Diamonds have the best cut in the industry and that Brian only sells the highest quality diamonds. You might be paying a couple of hundred more for his diamond as opposed to other vendors online, but nothing can beat his cut. BGD sells a "A Cut Above Brilliance" Heart & Arrows diamonds which is what drew me to BGD collection. The fact that the BGD website has a 360 vid of the diamond you are looking at helps a great deal. On top of the user-friendly website is the superior customer service experience you will have. I had been in chats with Catherine who has helped me dearly in answering ALL my questions, and constantly being on top of things one request after another. I couldn't have been happier and at ease throughout the whole process. I'm a very, very picky buyer. I do my due diligence and make sure that if I haven't found the best online store, I have found one of the best. All signs pointed to BGD for me. I got the best diamond that I can afford and in the end my bride to be was blown away by the beauty of the engagement ring. I truly recommend Brian Gavin Diamonds. If you want the best the go to them. Thanks BGD again for making my dream ring. I couldn't be happier with the outcome! All the best, -Derek
Date of experience: December 29, 2014
Matthew, Canada
1 reviews CA
truly exceptional customer service and product second to none
The engagement ring purchase was so positive. The customer service people all very patient with every question answered honestly and in detail. The ring is absolutely stunning - workmanship exceptional and the diamond magnificent. Shipment arrived in Canada next day delivery with all paperwork in order so seamless pickup. Would highly recommend!
Date of experience: December 30, 2014
Michael
1 reviews US
They made a tough process much easier.
I found the ability to view the diamond I wanted to buy on both jamesallen.com and briangavindiamonds.com to be very enlightening as I could actually see whether the flaws in any given were front and center or hardly noticeable. An item of note in the process was the price of the ring through Brian Gavin- the same or a similar ring/setting could be bought elsewhere for as little as 50-60% of their price, which would allow a buyer to purchase a larger diamond for the same overall price. Overall, I found the selection through Brian Gavin Diamonds appeared to be of a higher quality than what I found elsewhere, and the prices were comparable if not better for the stone than many of their competitors, and my fiance was absolutely thrilled with her ring!
Date of experience: January 02, 2015
Hi Michael, thank you for choosing Brian Gavin Diamonds for your special ring! it was our pleasure helping you choose the best brilliantly cut diamonds from our selection. We're so glad to hear that your fiancé loved her ring, as well. We look forward to working with you again in the future!
Jordan
1 reviews US
Diamond experts without retail price
I felt like I was getting a diamond from a family friend who wanted to build a lifelong relationship to work together. The price and quality were unparalleled.
Date of experience: January 03, 2015
Hi Jordan, thank you for your review. We're happy to hear you're pleased with your diamond and your Brian Gavin Diamonds experience. We always take great pride in helping our customers find the perfect Brian Gavin piece for a special occasion. Thank you again for choosing BGD and for being a part of our BGD family!
Titus
1 reviews US
One of the best
If you want a "super ideal" diamond, Brian Gavin is one of, if not the best choice I found in my search for one. I had a few problems ordering (due to my phone). Their customer service was excellent. The young woman I spoke with was very kind and helpful. They honored a sale offer that had expired while I was trying to order multiple times unsuccessfully (due to my phone). The diamond itself is a beautiful stone. My fiance has received many compliments in regard to it. The only negative things I could say about my experience is that (1.) they didn't give the extra discount for wire transfer (but considering they honored the expired sale which was an exceptional one - I'm not upset and didn't even ask for a refund of the difference). (2.) The setting and shipping time was longer than I expected (but it was Christmas time and their stated turn around time was correct). I would definitely and wholeheartedly recommend them. Should I have the need to purchase another diamond, they will be my first stop.
Date of experience: January 04, 2015
Hi Titus, thank you so much for your review. It was a pleasure helping you pick the perfect diamonds for your Brian Gavin Diamonds jewelry. Due to the busy holiday season, our setting and shipping times were longer than expected and we apologize for the delay. Thank you again for choosing BGD and we'd love it if you keep us in mind for your next piece. We so appreciate the recommendation!
Ron
1 reviews US
My Brian Gavin Diamond: It sparkles, it twinkles, and speaks to me like no other!
This online experience has been awesome. My extensive research, over the last year, lead me to Brian Gavin. This ring dazzles with vivid fire and is generating a lot of ring-envy. However, the icing on the cake was the plush, elegant box that the ring came in. OMG -- what class! Sometimes the smallest detail brings everything together and this sophisticated, luxurious ring box nailed it! Brian Gavin is a cut above and this experience confirms it with this dazzling treasure and very, very affordable diamond ring. Thank you Denise for your advice, expert help, and for delivering on time.
Date of experience: January 06, 2015
Hi Allette, thank you so much for your review! We were honored to have the pleasure of working on your special ring and are happy to hear you're pleased with the craftsmanship and service you received. We're glad you loved the box just as much as your ring! Thank you for being a part of the Brian Gavin community!
Kevin
1 reviews FR
Great company that delivers
Worked with Denise for my original purchase as well as a modification to the setting at a later date. They rushed production for the holidays to have it back to me before we travelled internationally. A customer focused experience ... I will be a repeat customer.
Date of experience: January 08, 2015
Thank you so much for your review, Kevin. We take great pride in going above and beyond to work with our customers to make sure they're 100% satisfied with their Brian Gavin Diamonds jewelry. We're happy to hear you're pleased with our craftsmanship and service. Thank you for being a Brian Gavin customer!
Richard
1 reviews AU
Very Impressed
I'm very happy in the ring I have received. We struggled to find such a elegant delicate design here in Australia though we did do quite a bit of searching. We we're very impressed with how everything has been organised and all the advice Brian Gavin provided
Date of experience: January 09, 2015
Hi Richard, we love working with International customers to perfect the design of their ring. We're so happy you were pleased with it! We look forward to working together again in the future!
Natalie
1 reviews CA
Fabulous Customer Service!
When I was purchasing my diamond earrings with Brian Gavin Diamonds, I accidentally purchased two pairs. I did not realize it happened, however within a couple of hours I received an email from Brain Gavin Diamonds enquiring to see if it was an error. This I thought was fabulous service because they could have easily just sent me both and I would have had the cost of the return to absorb. I am in Canada, and I had my earrings in 3 business days! The earrings are beautiful and exactly what I had hoped for! I am looking forward to making more purchases with them again!
Date of experience: January 09, 2015
Hi Natalie, thank you so much for your review! We're elated to hear you're pleased with your earrings and the service you received. We hope you love your earrings and look forward to working with you again soon!
James
1 reviews US
Outstanding. Can't wait to buy again
I was having trouble deciding how to select the right diamond and being overwhelmed with all the choices. I had heard BGD is the best way to go because their selection criteria and commitment to quality are second to none. I know I made the right choice. I ended up choosing a diamond a few grades below what my original plan was but you can rest assured that, because of the strict focus on light performance, the brilliance of the diamond puts it in a class of its own and made any concerns I had non-factors. On top of that, their customer service was wonderful. Highly recommended and I will buy again.
Date of experience: January 11, 2015
Hi James, it was our pleasure helping you choose the best brilliantly cut diamond from our selection of Brian Gavin Signature Diamonds. We're very happy to hear that you're pleased with the craftsmanship and service you received. We look forward to working with you again!
New buyer
1 reviews US
Beautiful diamond studs and great customer service
I would buy from BGD again, great transaction.
Date of experience: January 11, 2015
Hello, thank you for leaving your feedback on your Brian Gavin Diamonds experience. We're happy to hear you were pleased with your diamond studs and our customer service. We look forward to working with you again!
Johnny
1 reviews AU
Great experience from an Australian client
The team at Brian Gavin diamonds were great. They were very helpful in keeping me updated about the progress of my engagement ring and then were happy to accommodate my preferences in shipping times (so that it didn't arrive when I was on holiday). They were helpful in ensuring all the correct documentation was available to customs in Australia and rapidly emailed some additional details required. I would highly recommend using them to other Australians.
Date of experience: January 12, 2015
Hi Johnny, thank you so much for your review! We were honored to have the pleasure of working on your special ring and are happy to hear you're pleased with the craftsmanship and service you received. Additionally, we would like to congratulate you on your engagement! Thanks for spreading the word around Australia!
Meimei
1 reviews US
Looks great.
it looks pretty. very like it. but only one thing is the pedant keep fliping .
Date of experience: January 12, 2015
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.