Reviews 4.5
1,618 total
Mister Santana
1 reviews US
A PERSONALIZED EXPERIENCE!
The folks at Brian Gavin Diamonds know how to meet their customers needs. I used their services to create a custom engagement/ wedding band for my Fiancée and they executed it exactly how I wanted it. The customer service was A+ I would highly recommend them to anyone, you will not be disappointed!
Date of experience: September 13, 2015
Mr. Santana, Thank you so much for your kind review. It’s been our absolute pleasure to bring you the highest quality service and jewelry. From start to finish, we’ve loved sharing our expertise and creating your custom set. We hope to work together again in the future!
Allan
1 reviews US
A WOW experience!
From the start where I inquired about information to when I got the ring was just simply amazing! My rep Anthony was very helpful and got me exactly what I wanted. I can't wait to pop the question im sure she will love the ring as well.
Date of experience: September 16, 2015
Allan, Thank you so much for choosing Brian Gavin Diamonds to create your engagement ring. From the setting selection to the engraving, Anthony and our team were so pleased to help bring your vision to life. We can’t wait for you to pop the question as well — be sure to send us photos once she says yes! We look forward to staying in touch.
Kevin Chiu
1 reviews CA
Best experience online. Not just buying diamond but everything
I had a very pleasant experience purchasing my diamond online with Brian Gavin Diamond. Jamie, who contacted me was very patient with my questions through email and answered all of them very quickly. I requested to modify the setting and they have no problem with my request. The diamond itself is truly stunning. I am very pleased with the purchase and the level of customer service Brain Gavin Diamond provided.
Date of experience: September 17, 2015
Kevin, thank you for your dazzling review. Jamie and our team loved working with you during the last month to create the perfect engagement ring. We can’t wait to hear all about your proposal!
Lisa Boyapati
1 reviews US
Beautiful!
My husband asked me to pick out some diamond earrings. I asked a few questions regarding the right size and settings and received excellent feedback - the earrings are beautiful!! This is the second time I have purchased something from Brian Gavin Diamonds - both times being nervous having never seen the setting (first an engagement ring and now these earrings) - and have been blow away. I love the diamonds, the professionalism of the staff, and the products are just incredible. Thank you!!! We will continue to buy from you!!
Date of experience: September 22, 2015
Lisa, thank you so much for being a loyal Brian Gavin Diamonds customer. We’ve loved working with you each and every time. We’re thrilled to hear that you fell in love with your diamond earrings. We look forward to working with you in the years to come!
Richard K
1 reviews AU
Diamond Palladium Ring
From Brian Gavin's easy to use website through to the the very helpful staff. You will not be disappointed with a purchase from BGD. The quality of diamond and marksmanship of the sholdt ring are unparalleled. I live in Australia and the shipping was lighting fast and BGD provided all the relevant information to support the AUSFTA tax exemption. The bank wire sent for payment also went super smoothly. I give BGD 5 out 5 stars.
Date of experience: September 25, 2015
Richard, we’re elated that you had such a positive experience with Brian Gavin Diamonds from start to finish. We're glad you loved your Sholdt ring and are happy to have added some sparkle to your life. Thank you so much for choosing Brian Gavin Diamonds.
David
1 reviews US
Great experience
As an inexperienced buyer, Brian Gavin was awesome to work with. Their stones are extremely well cut, which you really can't get at your local jeweler. I shopped from Chicago and the process was easy and painless. Thanks!
Date of experience: October 01, 2015
David, thank you so much for taking the time to share your kind review. We’re elated to know you admired our ideal cut and enjoyed working together. Thank you for choosing Brian Gavin Diamonds.
Forest
1 reviews TW
Beautiful diamond, excellent quality and top notch service!
This was my first time buying a diamond and I was a little overwhelmed by the choices. Brian Gavin had great service and I highly recommend Todd Grey's Diamond Concierge service. Brian Gavin diamonds have earned and rightly deserve their reputation as perfectly cut "Hearts and arrows" diamonds.
Date of experience: October 05, 2015
Forest, thank you so much for your kind words. We pride ourselves on pristine cut, color and clarity. We're so glad to hear you were pleased with our quality and service. We hope to work with you again in the future!
Tony Kay
1 reviews GB
first time uk user
I bought a diamond for an engagement ring from B+G, it was the first time I had used them before and was purchasing from the uk. I had issues with them not replying to any messages left on the 'live chat' as it seems it is only live during certain hours, i can appreciate this due to the time difference. They still did not reply though to questions that where sent and left via this (which it states will be done on the website). They also failed to inform me of an up coming closure that would put a delay on my order when i was placing my order. This was inconvenient. Dispatch when the diamond was approved by me was quick and efficient and the diamond arrived promptly. Overall worth a visit in your diamond hunt but i wasnt blown away by the service.
Date of experience: October 12, 2015
Tony, We are sorry that the timing on your diamond purchase coincided with several religious holiday closures. We pride ourselves with our exceptional service and apologize that you did not experience this to the fullest. In addition the diamond that you purchased was certified at the AGS the day you made the purchase, and we had to wait for it to get back to our facility to process the images. We're pleased that it worked out well in the end and hope that you will consider us again in the future.
William Mysliwiec
1 reviews US
Wedding Ring
We ordered my wife's wedding ring and it was a special order to one of their subcontractors. It was suppose to only take 2 weeks. However, the subcontractor had some major delays. Lesley and Catherine ensured me that it would be here on time for the wedding. It came in with 2 days to spare. They are a great company to work with.
Date of experience: October 13, 2015
William, thank you for choosing Brian Gavin Diamonds. Lesley, Catherine and the BGD team were thankful to have worked with you to put together your wife's extraordinary band. Congratulations on your wedding! We wish you both a lifetime of happiness together.
Samuel C
1 reviews US
Very good looking rings
I purchased my fiancé's engagement ring and matching wedding band from Brian Gavin. Superb job! I did a lot of research beforehand while choosing which vendor to purchase the diamond and settings from. Brian Gavin Diamonds came out ahead in terms of price per karat when I weighted certain personal criteria. I met with Brian, he explained everything to me, and the whole process went very smoothly. The diamond sparkles in low light and is absolutely beautiful. His diamonds are some of the best. I would highly recommend Brian Gavin Diamonds!
Date of experience: October 25, 2015
Samuel, it has been such a pleasure working with you to create your engagement ring and wedding bands. We're so happy your research led you to our company and we value your loyalty as a customer. Brian truly enjoyed meeting with you and showing you the sparkle and high-level quality that sets our diamonds apart. We look forward to working with you in the future!
Sandeep
1 reviews US
Great product, great service
I had a great experience with Brian Gavin Diamonds. They had the best selection of settings, a great selection of diamonds at good value, and their service was very easy to work with.
Date of experience: October 26, 2015
Sandeep, we appreciate and value your kind feedback. We strive to offer the highest quality customer service along with a versatile selection of rings for any wearer. We look forward to staying in touch and hearing about your proposal!
David Haddox
1 reviews US
If you want the best, you have found them.
One of the best diamond cutters in the states. Buy with confidence, they are the real deal. Easy to deal with customer service as well. Flawless purchase for a flawless (well almost, heh) product.
Date of experience: October 26, 2015
David, thank you so much for your kind review. Brian Gavin is a fifth generation diamond cutter with a passion for precision. We’re so happy to hear that you appreciate the quality of your diamond. We’ve loved working with you and hope to again in the future.
Matthew Kennedy
1 reviews US
excellent merchandise AND service...
I simply could not be any more pleased with the engagement ring I recently purchased from Brian Gavin Diamonds. The cut quality was absolutely stunning--- a Brian Gavin Signature series diamond truly DOES live up to all the hype. and the price was also quite reasonable, all things considered(going with a Brian Gavin Blue saved me a significant amount of money without sacrificing on quality). oh, and the service was amazing, too. Emily in particular went above and beyond in order to help me secure the best possible ring at the very best possible price. so thanks again to Emily and all the fine folks at Brian Gavin Diamonds. I know I was not the easiest customer in the world to deal with(I kind of went a little nuts at one point trying to make up my mind ;) ), but I feel completely confident that my fiancé has the very best ring for the money.... so I can rest easy until (and IF) I decide to upgrade to a bigger diamond. ;)
Date of experience: October 27, 2015
Matthew, thank you so much for the glowing review! We're so elated to hear that you found our service and jewelry to be of the highest quality. We hope to work with you in the future!
Yossef Lopez de los Santos
1 reviews CA
An excellent option.
I will say that I was surprised for the attention, the time and the good and fast answer of the people of the chat service. They answered every of my questions and some times they gave me some extra options for every of my concerns. This is my first time that I buy diamonds on line, so I was learning many things about it, and they provided me all information requested about the quality of the diamonds, so, that was a very good experience, definitely I'll recommend Brian Gavin.
Date of experience: November 03, 2015
Yossef, Thank you so much for taking the time to leave such a kind review. We strive to offer customer service as high quality as our diamonds. Buying diamonds online can be a new experience for many, which is why we put such an emphasis on making your own experience easy, educational and enjoyable. We hope you enjoy your new sparkle!
Ted
1 reviews US
Excellent
So happy I went with Brian Gavin Diamonds for this purchase! The selection of stones and settings is amazing and the customer service has been superior every step of the way!
Date of experience: November 05, 2015
Ted, thank you for choosing Brian Gavin Diamonds. We pride ourselves on offering impeccable service and selections to make your experience a special one. We loved working with you and hope to have the opportunity to work together in the future.
David
1 reviews US
Excellent quality, value, and service
Had a great experience working with Anthony on an engagement ring! Originally I planned to buy only the diamond and find a setting at a local jeweler. Fortunately, Anthony was able to offer me a highly competitive price on a custom setting that was just what I was looking for. They really work hard to satisfy both your budget and your expectations without the usual sales pressure. I'd gladly buy from Brian Gavin again!
Date of experience: November 05, 2015
David, thank you so much for choosing Brian Gavin Diamonds to create your engagement ring. Aside from diamond cutting, custom work is our pride and joy. We were elated to create the ideal setting to complement your gorgeous Hearts and Arrows stone. We look forward to working with you on future projects!
Adam Rossides
1 reviews BM
Engagement Ring
I have always been blunt and direct when it comes to writing reviews. If I experience mediocre service, I will gladly label it as mediocre. However, I have very rarely encountered service that I considered to be utterly superb in almost every way. Without equivocation, Brian Gavin fits this description. From the moment I ordered the ring the communication I received was first rate. I received an email from one of the company's employees to let me know exactly when I could expect delivery, given the fact that the diamond needed to be shipped to Texas, inspected and then placed in the setting. This was followed by an email to let me know that the diamond had arrived, followed by an email to let me know that my diamond had been shipped. I was able to track the delivery via a link, sent by Brian Gavin. Perhaps the nicest touch of all was the 'glamor shots' of the ring I recieved the day after delivery: absolutely beautful, professional quality photos that I proudly shared with my interested mother. And the ring itself? Beautifully boxed, beautifully finished; just beautiful. Why anybody would ever buy a Hearts on Fire diamond is beyond me. Just order a Brian Gavin diamond that's twice the size, two thirds of the cost and equally (if not more) beautiful.
Date of experience: November 11, 2015
Adam, thank you so much for leaving such an exceptional review. We’re thrilled to hear that you were impressed by each detail in our process. Service is at the cornerstone of our business and we’re proud each time one of our valued customers shares such phenomenal feedback. From our first conversation to the packaging, our team has loved working with you to create a perfect ring for your bride-to-be. Thank you so much for making us part of your future—we hope to stay in touch!
Disappointed
1 reviews US
Would not buy these diamonds again.
I ordered diamond earrings. After waiting the required time and not receiving my earrings, I contacted Brian Gavin to find out that there was a problem with my diamonds (not satisfactory to Brian Gavin). They were unable to tell me why I was not notified about the issue. They substituted equivalent diamonds and told me to wait and they would get them in as soon as possible. After three weeks of no contact, I again reached out to them to find out there was a second issue with my order. Again, they were unable to explain why I was not notified about the issue. Beware if you're on a timeline and don't use their estimates. Poor communication, poor notification. Lacking customer service. The diamonds themselves were ok - nothing special. The pictures they send and the hype in their propaganda are hard to actually see when you get the product. I would not buy these diamonds again. And I ordered online so I submitted all of my information, but yet still they managed to misspell my name. How does that happen!?!
Date of experience: November 12, 2015
Hi Andrew, we acknowledge that we could have kept you updated more often and apologize for this. The diamonds you ordered were preorder stones from the factory and when they did not turn out as projected, we first offered you a similar pair which were in house and then went ahead and upgraded you to a better matching pair for the same price. This all took time and we apologize that it took several weeks on what should have been a quicker transaction. We trust that the final product made the endeavor worth while. We have corrected the spelling of your last name and apologize for the typo which occured when you checked out as a guest user.
LP
1 reviews US
More amazing than I could have imagined!
Terrific, responsive customer service. The stone arrived and was more beautiful than the pictures. The quality is immediately apparent -- I can honestly say I was stunned when I took it out of the packaging and really have not seen anything like it before. Brian Gavin's work is truly peerless.
Date of experience: November 13, 2015
LP, we’re elated to hear that you had a satisfactory experience from start to finish. We focus on service and diamond quality that sets us above the rest. We’re so happy you were stunned by the cut, quality and color of your brilliant stone. We hope to work with you again in the future!
Christoph
1 reviews US
Great all around experience!
The Brian Gavin team is amazing, in particular Emily was a pleasure to work with! From the informative website, their product selection, great customer support, to producing and shipping the actual product it's been top notch! The stone and ring is beautiful and I highly recommend Brian Gavin!
Date of experience: November 14, 2015
Christoph, thank you for your glowing review—it means a lot to us. We value diamond education and want our customers to feel not only wowed, but also feel knowledgeable after working us. We strive to offer the highest level of customer service, education and quality throughout the entire experience. Emily and the rest of the team had a great time working with you.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.