Reviews 4.5
1,618 total
Albert
1 reviews US
Best experiences for a pricey purchase! (Zero regrets)
I sent my Wife's beautiful Brian Gavin Blue Tiffany diamond ring in for cleaning. I could've easily taken it to a local jeweler and had them do it but, NO WAY JOSE! I have zero regrets sending to Brian Gavin... Delivery back to me was very quick (within a week) and OMG it looked as beautiful and shiny as when I first bought it! Nonetheless, my Wife was equally as happy! The ring is bling stunning! Couldn't be happier! I can't believe I took this long to have it cleaned. I couldn't be any happier, especially her! Oh! Did I forget to mention... They send me glamour shots of the ring cleaned :) that was unexpected!
Date of experience: May 31, 2015
Albert, we're so happy you continue to be impressed by our services and your sparkling Tiffany-style ring. We love making our interactions personable and memorable well after your ring purchase. Thank you so much for choosing us to care for this memento of your marriage. We look forward to working together again in the future!
D. Stringer
1 reviews CA
Great Experience
I live in Newfoundland, Canada. I shopped locally, looked at several suppliers/retailers online and thoroughly educated myself. After doing a very extensive search and receiving a couple solid recommendations from independent sources, I chose Brian Gavin. What sealed the deal was Brian Gavin's selection of exquisite settings and excellent advice from Brian Gavin staff making finding what I envisioned possible. Brian Gavin delivers quality, top notch certification and competitive pricing. Customer service throughout the entire buying process could not have been better. I believe I sent fifteen or so email to a Brian Gavin representative regarding various topics. All communications were answered in a courteous, professional and timely fashion. Shipping was very straight forward and hassle free. My fiancee is extremely happy with her engagement ring which displays a brilliant AGS Ideal Brian Gavin Blue diamond. In the end, I am very pleased I went the route I did.
Date of experience: June 01, 2015
D. Stringer, we're thrilled that you and your fiancee love your Brian Gavin Blue diamond. We're honored that your search for the best diamond retailer concluded with us! We pride ourselves on delivering the highest quality customer service, so your feedback is music to our ears. We hope to work with you again in the future!
Michael
1 reviews US
AMAZING
First off Catherine is awesome. Her customer service skills, knowledge and personality are definitely a great asset to have on the team. I bought an engagement ring for the now fiance and she loves it. The craftsmanship, the neatness , the sparkle are all amazing. Did I mention Catherine is awesome. I live near NYC and everyone told me go to the diamond district, can't beat the diamond district. So , I went to the diamond district. I searched around and visited the many shops there. Did I mention Catherine is great. But really wasn't completely satisfied with anything I was shown (this is not a knock against the diamond district) So I Googled the best place to buy an engagment ring and Brian Gavin was one of the companies that came up in my research. I had no idea who Brian Gavin was but I researched and emailed complete strangers who have diamond blogs. Every single person said go with Brian Gavin. SO I DID AND I AM SO GLAD I DID. Did I mention Catherine is great. My fiance now has a beautiful sparkly three stone diamond engagement ring. If you are reading this definitely give Brian Gavin a call for your jewelry, diamonds engagement ring or whatever you are looking for. You will not be disappointed. Thank you Catherine thank you Brian Gavin.
Date of experience: June 04, 2015
Michael, thank you so much for your kind words. It means a great deal that after much research you chose Brian Gavin to create your engagement ring. We're very glad to hear about your stellar experience working with Catherine. We're sure your three stone ring looks stunning on your soon-to-be bride. We hope to work with you again in the future!
John
1 reviews US
Very best, most helpful jewelry buying experience I've ever had
Bought diamond stud earrings with spectacular fire and brilliance. The personal engagement and friendliness was beyond any of my expectations. The tutorial on diamond cutting was fascinating and gave me total confidence the integrity of their work and value of what I was buying. From now on, this is the only place that I will buy diamonds
Date of experience: June 04, 2015
John, it was truly a pleasure to help you find the perfect diamond stud earrings. We're humbled to hear that you're pleased with our quality craftsmanship and customer service. We look forward to working with you in the future!
Ursula
1 reviews US
Love my Barbara pendent!
It was super easy to send/give my loose stone to BGD and have them set it into the Barbara pendent. I chose the sliding bezel option without any milgrain - and I increased the length of the chain. The hardest part was having patience while it was made. It turned out beautifully! My favorite part is the delicateness of the bezel itself - I tried unsuccessfully to put this diamond into a bezel but everyone else made the bezel so thick and chunky. This is light and delicate.
Date of experience: June 04, 2015
Ursula, thank you for trusting us with your loose stone and allowing us to turn it into a gorgeous piece of jewelry. It was our pleasure to have worked with you on the design and we are so glad to hear that you're happy with the way it turned out. Enjoy your pendant!
Sam
1 reviews US
Brian Gavin is an Diamond Expert with a Deep Inventory of the Best Stones!
We first met Brian Gavin and members of his staff in February 2015 at their Houston office. We were immediately impressed with him, his staff, and his diamonds. After searching for the perfect 40th anniversary ring for almost a year, we knew that he was the one to create it. We wanted something unique, a six-stone, high quality (D color, VVS2 to VS1, signature cut, 50+ points per stone). Brian and his folks searched for the perfect stones for us, found them, and then crafted a six-stone trellis ring. Six stones is different, but our logic was that we have 1 daughter and 2 daughter-in-laws, so when we pass the ring on to the family, everyone will get two beautiful stones to make a pair of earrings or start a traditional three-stone ring. The staff kept us up-to-date throughout the process. In fact, the ring came almost two weeks before we thought it would. What a ring it is!!! Just beautiful and in total came out to about 3.20 carats. We also had it set in rose gold which is a beautiful "soft rose" gold! I can not recommend him enough!! Just beautiful product! Thank you Brian and thanks to your staff!
Date of experience: June 05, 2015
Sam, it was truly a joy creating this special anniversary ring for you! We strive to create perfect pieces for our customers and are so proud of how your 40th anniversary ring turned out. It pleases us to know that you are not only enjoying the stunning ring now, but your daughter and daughter in laws will enjoy the carefully selected diamonds for many more years to come. We cannot thank you enough for choosing us for this spectacular project and for your complimentary words. We hope to work with you again in the future!
Kexin
1 reviews SG
Couldn't ask for more
Excellent diamond, excellent ring, excellent service! Thoroughly satisfied. My fiancee loves the ring so much that she keeps looking at her finger, even after taking the ring off! Sparkles like crazy. Really beautiful stuff.
Date of experience: June 07, 2015
We don't blame your fiancee! A Brian Gavin diamond guarantees a Sure Sparkle and we are beyond thrilled to have helped you put a smile on her face. Thank you for your kind sentiments, and enjoy this special time.
Fredy
1 reviews ID
Stunning Ring! Excellent Service!
I began my research about diamonds through blogs, pictures, reviews, and collected most references online. After spending so much time then I first started looking for engagement ring locally, but couldn't find any ring yet so simple and elegant until I found Brian Gavin Diamonds. From the moment I registered, Katie emailed me with a friendly manner, and send me ring recommendation settings that I've requested even though I have my own sets already in my cart. 5 stars customer service here. My fiancee stunned when I proposed, she loves the ring so much since we share the same taste most likely. The sparkles of the diamond, every fine details are totally an excellent craftmanship! Oh yeah! They have beautiful packaging too!
Date of experience: June 08, 2015
Fredy, we truly appreciate that you chose us to assist you with such an important purchase at a very important time in your life. It was a delight to assist you in finding the perfect setting and diamond for your fiancee. We are happy to hear she loves the ring and take pride in knowing that the sparkle in our Brian Gavin diamond will bring joy to both of you for the rest of your lives. We proudly provide our customers with perfection from start to finish (down to the packaging), and thank you for allowing us to do so for you. We hope to work with you again in the future!
Daniel
1 reviews AU
Excellent
Excellent ring and brilliant customer service, was so quick and answered all my questions in a timely manner.
Date of experience: June 15, 2015
Daniel, thank you so much for your kind review. We're elated to hear that you had such a wonderful experience. We put special care into each order, so we love receiving positive feedback about our quality customer service team. We hope to work with you again in the future!
Adrian
1 reviews GB
Living up to one's reputation
I have researched my diamond ring purchase extensively before taking the plunge. I had picked Brian Gavin after having read multiple reviews, and as they all outlined, the cut quality is what separates Brian Gavin from the rest. I was very pleased with the prompt and detailed feedback every time I had a question and I believe they did their best to facilitate my requirements. The ring looks excellent and I am very happy with it. Apart from a minor setback with the FedEx driver delivering the package to the wrong address, my general experience was positive and I would most definitly recommend BGD in future.
Date of experience: June 22, 2015
Thanks for the kind words, Adrian, and we're so sorry to hear your FedEx driver delivered your ring to the wrong home. We're honored that you enjoyed the experience working with us and we hope the ring brings you much happiness. We look forward to working with you again in the future.
Donna
1 reviews US
Lovely stud earrings
As usual, the earrings are lovely and the "blue" diamonds are a great value. On their own, I give them 5 stars. I still don't like the box so I'm knocking off a star. The box is unique and different, but it's too big and it's very easy for the earrings to fall out when sliding it open. Like with the other earrings, I end up having to find a different box to store them.
Date of experience: July 02, 2015
Thanks for the review, Donna. We have had excellent feedback regarding our packaging and are sorry that it doesn't work for you. Please let us know if you would like us to ship you out a more traditional, small wooden box, as we'd be happy to do so.
Matt
1 reviews US
Cathedral ring with 1ctw center stone w/resize
The ring was clearly great quality and of considerable value when compared to other vendors. Resize was easy and turnaround was fairly quick. The setting diamonds look great and make the overall appearance more brilliant without taking away from the center stone
Date of experience: July 04, 2015
Thanks for the kind words, Matt. We're honored that you chose us for your ring and that the resize worked out. We so appreciate your support and look forward to our next opportunity to work together.
DC
1 reviews US
My First and My Best Diamond Purchase Experience
This is my first time in making diamond purchase and this is for an engagement ring. After weeks of research on diamonds and rings, I finally arrived at Brian Gavin Diamond (BGD). Reasons I like BGD are: 1) Website is very user friendly to navigate, 2) Detail explanations in their signature Hearts and Fire series and BG-Blue series diamonds, 3) Diamonds are all showcased with 360-deg pics w/ 10x+ magnification to allow you to see and compare with other diamonds (WYSIWYG!), 4) Superb support from their staffs from asking for advice to furnishing the final payment, and 5) NO SALES TAX (for me, Californian!) My purchase was a 1.68ct VS1 Color J BG-Blue (Medium Blue) Round Diamond and a Pt ring. Couldn't be happier! Under sunlight, the medium blue fluorescent enhances the Color J to appear as Color I (or better) to the naked eyes, though honestly I can't tell the difference but I trusted BGD on that claim. After seeing this diamond by my own eyes, I might have picked the "Strong Blue" too! I also compared it with my sister-in-law's engagement ring which is a Tiffany 1.03ct VS2 Color I. Note that Tiffany gives out their own lab's certificate but never a 3rd party one like GIA, AGS, IGI. Her ring is also a round one, rated "Excellent" in all cutting aspects such as Symmetry, etc, but I have no idea of what is "Excellent" in Tiffany's world as compared to the outside cert labs because I have no references. Don't get me wrong, her Tiffany diamond is a neat piece of stone with lots of "fire," while my BGD also has lots of "fire" and obviously better scintillation! Especially when viewed from the top, the BGD diamond is way more "vivid" and looks like a kaleidoscope. Oh, didn't I tell you that my brother has to fly up to Portland to buy his Tiffany tax-free!!? Due to BGD is already priced cheaper than Tiffany in general (Tiffany...Tiffany...Tiffany... it's just a brand name, people!) and I paid no TX sales tax, I believe I paid ~$2k more on mine but this is a 1.68ct, not a 1.03ct! P.S.: Did I also mention that when my sis-in-law saw my ring, she couldn't tell the difference on the ring setting and thought I purchased mine from Tiffany too? (Yes, I picked the "Classic Tiffany" ring setting from BGD!)
Date of experience: July 06, 2015
DC, thanks for leaving your feedback. While it may have been your first purchase with us, based on your experience, we certainly feel like you've gotten to know us well! We're humbled by your review and so pleased to hear that you love the BGD Blue diamond and Classic Tiffany Setting you purchased. We look forward to the opportunity to work with you again and thank you for sharing your experience, the value you found and the beauty of your stone with others. We would be honored to work with you again.
Jeremy
1 reviews US
Unique and intimate experience with the best!
I was referred to Brian Gavin through my brother - in - law who recently went through the same customer experience getting a ring for my sister. I flew down to Houston from Seattle to work with Brian directly. After going to a few different jewelers, earlier in the day, I visited Brian right after lunch. I immediately felt connected with Brian and knew I was in for a great experience. Brian took his time explaining what makes a diamond special, what makes his diamonds special and how to decider diamonds based on everything outside of the standards 4 C's. He even took his time to be consultative on the timing based on the light of day to propose. I spent 8 hours with Brian total over the next two days and couldn't have felt better about the experience. I feel fortunate to have worked with Brian and know his diamond will sparkle for life!
Date of experience: July 07, 2015
Jeremy, what a pleasure it was for Brian and the team to work with you. We can't wait to see photos from the proposal and, just as you said, to see your fiancee's forever sparkle up close and personal. We can't wait for the opportunity to see and work with you again. We hope you enjoy engaged life in Seattle.
Rebecca
1 reviews US
STUNNING Diamonds!
My fiance and I purchased my engagement ring and both of our wedding bands from Brian Gavin and the experience was SEEMLESS! Our rings are such high quality and and my diamonds shine like CRAZY! We highly recommend Brian Gavin.
Date of experience: July 12, 2015
Rebecca, we are so happy to hear that you and your fiancé love your Brian Gavin rings. Thank you so much for being such loyal customers. We look forward to working with you again in the years to come.
Daniel
1 reviews AU
Exceptional Service, Exceptional Quality
At first I was a bit hesitant about purchasing an engagement ring online but after reading so many good reviews about Brian Gavin Diamonds I thought I would take a chance, and I am glad I did. Right from my first inquiry I felt a little more at ease, the customer service provided by Katie was fantastic, there was no pressure or salesman ship just a genuine interest in assisting me with what I was looking for. I quickly found the setting and diamond I was looking for and placed my order, Katie's customer service did not stop there, she gave me constant updates on the progress of my purchase, when the diamond I had chosen arrived I was advised by Katie and Brian that it was not to the quality and standard that was expected of Brian, I was offered a more expensive, larger Diamond that was up to Brian's standard's at no extra cost. The final product was everything I was after and then some, I cant thank the team at Brian Gavin Diamonds enough (especially Katie Homuth) I would not hesitate to recommend them to anyone looking for that special something, you will not be dissapointed.
Date of experience: July 13, 2015
Daniel, thank you so much for your kind words and enthusiasm. We're so glad you received exceptional service from Katie and Brian. Our team works hard to ensure each and every customer gets the attention and care they need. We were more than happy to provide you with a diamond that meets our impeccable standards because you and your fiancé deserve the absolute best. A proposal is a huge part of your life and we're just lucky to be part of it. Thank you for choosing Brian Gavin. We hope to work with you again in the future.
Travis
1 reviews US
Excellent Customer Service, and Great Product!
the site is easy to navigate I was helped over the phone in the process of ordering my diamond and the women answering the phone was so kind and helpful
Date of experience: July 13, 2015
Travis, we're elated that you had a wonderful experience with our team. We strive for our service to be as pristine as our quality diamonds. Thank you for choosing Brian Gavin Diamonds.
Jack
1 reviews AU
Outstanding
This was the first high value item I purchased online and was directed to Brian Gavin through a consultant from diamond.pro. The pictures and information available on the website made me much more comfortable with my selection. Communication throughout the process was very prompt and accurate. The ring arrived as scheduled with all relevant documents and was exactly as described. Would highly recommend Brian Gavin Diamonds for anyone looking to buy an engagement ring online.
Date of experience: July 19, 2015
We're so pleased to hear that you had a positive experience with us from start to finish. We understand that buying something as valuable as an engagement ring online is new to many. Our team works to provide the highest quality service and transparency throughout the process. Thanks so much for choosing Brian Gavin.
Eve
1 reviews US
Stunning!
I was determined to find the perfect rose gold engagement ring when we came across Brian Gavin. I know it's a stretch to order something so special on line as well as pick out a diamond at a distance. However, the Brian Gavin team made it completely feasible. When I first received my engagement ring by FedEx I must say it took my breath away. The brilliance of the diamond set against the rose gold was fabulous. No matter where I am I get compliments on my ring. It was no second thought when we wanted to order two matching wedding rings to flank my ring. We've just received those and I must say the set surpasses our expectations. Beautiful!
Date of experience: July 20, 2015
Eve, thank you for being such a loyal customer to Brian Gavin. Engagement and wedding rings are often the most important pieces of jewelry in a person's life, so we feel honored that your research brought you to us. We're humbled to hear that you're beyond pleased with our customer service and the quality craftsmanship of your rings. Thank you for making us part of your special day.
Ben
1 reviews AF
Wonderful Quality and Service!
I researched quite heavily, and I could not find a Dealer with a better reputation for quality-cut diamonds than Brian Gavin. I could not find any negative comments regarding the quality of the products. If I purchase diamonds again, they will come from Brian Gavin.
Date of experience: July 21, 2015
Ben, we're so happy that your research led you to our company. We work diligently to offer outstanding service and cut the highest quality diamonds for our customers. Thank you for taking the time to share your experience.
Contact
About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.