Reviews 4.5
1,618 total
Diego
1 reviews PE
diamond review
EXCELLENT DIAMOND, EXCELLENT CUSTOMER SERVICE, THUMBS UP!!!!!!
Date of experience: January 14, 2015
Diego, we're happy to hear you had an excellent Brian Gavin Diamonds experience! We look forward to working with you again!
Mark
1 reviews US
Stunning diamond after long search
After looking for a diamond for several months with no success Brian Gavin came through. I had been unable to find the quality of diamond within the parameters I was looking for for the right price. Katie was excellent- when they did not have exactly what I wanted they offered to have it cut for me. Very professional, the product was exactly as they said it would be. I have no reservations in recommending Brian Gavin diamonds
Date of experience: January 20, 2015
Hi Mark, thank you for your stunning review! We're always happy to go above and beyond to ensure that our customers are pleased with their diamond. We'll be sure to pass along your kind words to the proper team members.
James Prete
1 reviews US
Excellant experience
I was a little sceptical about buying a ring on line but, everybody at Brian Gavin was absolutely awesome. I will recomend your company to everybody I know.. thanks so much for making my a once in a lifetime experience a success.
Date of experience: January 23, 2015
Hi James, we're so glad to hear about your Brian Gavin Diamonds experience. Thank you so much for providing feedback on your purchase. It was such a pleasure to work with you on your special ring.
Jeff
1 reviews US
Best of the Best
Brian Gavin Diamonds provides an exceptional on-line purchasing experience! From an excellent website, to the superb quality of the rings/diamonds, the communication, packaging, delivery, and follow through, no stone is left unturned to make the buying experience absolutely top tier. Denise even returned emails after hours, and her attentiveness and responsiveness to my questions gave me reassurance that I was being well taken care of. 5 star recommendation is well-earned and deserved!
Date of experience: January 25, 2015
Hi Jeff, thank you so much for choosing Brian Gavin Diamonds. We always strive to provide a superb and personalized online shopping experience for our customers so we're ecstatic to hear you about your experience. Thank you so much for being a BGD customer!
Wendy
1 reviews US
Great experince
Smooth transaction. Beautiful ring, enjoyed working with Denise Thank you very much!
Date of experience: January 26, 2015
Hi Wendy, thank you for your feedback and we're happy to hear you enjoyed working with our diamond representative, Denise. We're sure you look lovely in your new ring!
Zachary
1 reviews US
Wonderful to work with!
BGD was great to work with. Denise was so sweet and kind on the phone and made everything go smoothly. They kept me up to date while the ring was being created, right up to the time it was on my front step. Without a doubt I would recommend BGD to anyone I know wanting to buy diamond jewelry!
Date of experience: January 27, 2015
Hi Zachary, thank you for choosing Brian Gavin Diamonds. We're honored to have the pleasure of working on your special ring and are happy to hear you're pleased with the craftsmanship and service you received. Thank you for the recommendation!
John Glacken
1 reviews BE
Brilliant service and advice
I've ordered through BGD twice now and both times been very impressed with the time and attention given to me for advice on diamonds, settings and other details. Very engaged company, great prices and staff. Can't recommend them highly enough for an online shopping experience!
Date of experience: January 31, 2015
We're so glad to hear you were pleased with your Brian Gavin Diamonds experience, John! Thank you for the kids words!
Daniel
1 reviews CR
The best
Great service - amazing design - unique cuts
Date of experience: February 01, 2015
Thank you for your support and for choosing Brian Gavin Diamonds, Daniel!
Michael
1 reviews US
Diamond Stud Earrings
I had the pleasure of working with Denise who helped my design a set of diamond earrings for my wife. Denise had great suggestions on the style and color of the earrings and she was also provided me with a selection of several diamonds within my range to choose from. The earrings came out wonderfully and my wife loved them. The next time we purchase diamonds, it will be with Brian Gavin Diamonds. The process was easy and the results spectacular. Thank you for providing such great service and care with my purchase.
Date of experience: February 06, 2015
Hi Michael, thank you so much for your review! We're elated to hear you're pleased with your earrings and the service you received. We're so honored that you would like to work with us in the future, as well, and we look forward to when that time comes!
Peter
1 reviews US
Amazing diamonds and amazing customer service
I came across Brian Gavin diamonds website from various reviews on pricescope.com. When I called I had the pleasure to speak with Jamie who was so nice and fun on the phone that I immediately felt comfortable and excited to make a purchase. I ordered diamond studs for my wife in the Brian Gavin signature Hearts and Arrows collection. I chose the handmade martini settings. I had several questions and emails for Jamie and each time that I spoke with her she was so patient and helpful as this was my first time ever buying diamonds online. The diamonds Studs I got from Brian Gavin diamonds were better quality and the same price as diamond studs from the most "luxurious" jeweler in Kansas City. When I received the package there was a certified, laminated AGS grading certificate for each diamond. The box was heavy and beautiful looking. after receiving the diamonds we decided to go for the 1.5 carat total weight instead of the one carat total weight. They were able to switch them out no problem at all. I can say that these diamonds are the most beautiful diamonds I have ever seen. Jamie was amazing the entire time and made The whole experience fun. Her and Brian even looked at the diamonds to tell me if they were eye clean on multiple sets before we made our final decision. Thank you for making our Valentines a great one!
Date of experience: February 14, 2015
Hi Peter, it was our pleasure helping you choose the best brilliantly cut diamonds from our selection of Brian Gavin Signature Diamonds. We're very happy to hear that you're pleased with the craftsmanship and service you received, and that you had a bit of fun along the way! Happy belated Valentine's Day; we hope it was fantastic!
Scott
1 reviews US
Brian Gavin delivers again
After exhaustive research I chose Brian Gavin diamonds for my fiance's engagement ring. I chose them largely due to their superior cut and quality diamonds. Not only were the sale's people on the phone incredibly helpful, they also worked with me to ship me two loose diamonds for my review. Upon choosing a stone, I shipped both back at which point they set the stone in the engagement ring. A week later the ring came back and it was gorgeous! As time for the wedding rolled around I called Brian Gavin about making a wedding band to match the engagement ring. They had me ship the Engagement Ring back to them so that they could match the 2 rings. Again, they had everything back to me in just over a week and the rings a perfect match for each other. As a special bonus they also sent some high-resolution "glamour shots" of the rings both together and individually. I also ordered my wedding band through Brian Gavin and couldn't be more pleased with the result. -Scott
Date of experience: February 16, 2015
Hi Scott, thank you so much for your review! We take great pride in going above and beyond to help our customers select the perfect stones for the most important pieces of jewelry in their lives. We're happy to hear you're pleased with our craftsmanship and service. Additionally, we would like to congratulate you on your engagement and upcoming wedding! We hope you enjoy the ring shot, as well!
Steven
1 reviews SG
Competitive Pricing & Fantastic BG Livechat Services!
Absolute no regret having BG Signature for my proposal ring. The workmanship is world class, my girlfriend loves it very much! Choosing BG over BlueNile, Whiteflash & JamesAllen, perhaps the best choice I ever made in my life! Thumbs up to the fantastic Livechat crews! Really appreciate the patience on my queries. Keep up the good work!
Date of experience: February 16, 2015
Steven, it was an honor working on your engagement ring. We're so happy to hear you're pleased with the results. Thank you so much for choosing Brian Gavin Diamonds and congratulations on your engagement!
IanB
1 reviews AU
A perfect diamond delivered downunder.
I was initially a bit uncomfortable in making a diamond pendant purchase over the internet, as I'm sure most people are. Finding a seller with favourable expert opinions about their product and great customer feedback was a must in my eyes and that is exactly what I found when I came across Brian Gavin Diamonds. I realised very soon why this was the case as the customer service was first rate, making the transaction a breeze. After deciding on a BG Blue diamond and setting I was pleasantly surprised to receive beautiful pictures of the finished product in an email shortly after, saying that it was on it's way to Australia already. In fact, it was delivered to my door within a week of that email. The pendant is stunning and will make a perfect gift! Thank you Brian Gavin and team.
Date of experience: February 20, 2015
Hi Ian, thank you so much for choosing Brian Gavin Diamonds. We always strive to provide a superb and personalized online shopping experience for our customers so we're ecstatic to hear you about your experience. Thank you so much for being a BGD customer; we're glad you took the leap to buy online! We look forward to working with you again in the future!
JERRY
1 reviews US
BGD is just amazing and disruptive in the diamond indusry
We just got our engagement ring from Brian and it's just amazing We love it so much and for every dollar we spent we just felt like we get 2+ dollars back! Not only Brian's cut are great. his whole user experience are also awesome. Brian's cuts are way above the industry standard or other marketing gimmick such as HOF's "Most Perfectly" cut or FM Promise. Their very well designed website help you make your selection of choice and very easy and intuitive to use. Jamie in Brian's teams is also very helpful for our questions and our decisions of making a purchase. All these make BGD the #1 jewelry e-comm web store no one should miss. Thanks BGD!
Date of experience: February 21, 2015
Hi Jerry, we're so glad to hear about your Brian Gavin Diamonds experience. Thank you so much for providing feedback on your purchase. It was such a pleasure to work with you on your special ring and we very much appreciate the kind words. We're sure your fiancé looks lovely in the ring!
Yuanyuan
1 reviews US
Meet expectations
Very cute. Reasonable price.
Date of experience: February 21, 2015
Thank you, Yuanyuan, for your kind words and for choosing Brian Gavin Diamonds!
Ashley
1 reviews SG
Precise and fast!
Customer service staff were extremely helpful in addressing my queries. The ring arrived almost too soon for me to plan my proposal. Ring arrived is as precise as what you choose and see on screen.
Date of experience: February 22, 2015
We're so glad to hear you were pleased with your Brian Gavin Diamonds experience, Ashley! We're also glad you received exactly what you were hoping for. We hope the proposal went off without a hitch despite the speedy delivery!
Michael
1 reviews US
Engagement ring purchase
Wanted to thank Jamie so very much on her professionalism and help while purchasing my fiance's engagement ring.
Date of experience: February 23, 2015
Thanks, Michael! We're so happy you were pleased with your engagement ring! We hope your fiancé loves it! Congratulations on your engagement!
Laura
1 reviews US
Highly satisfied
Absolutely beautiful ring, good customer service. Thank you Brian Gavin!!
Date of experience: February 23, 2015
Thank you for choosing Brian Gavin Diamonds for your ring, Laura! We'd love for you to keep us in mind for future jewelry purchases. Thank you for the kind words!
Tim L
1 reviews US
Cushion Cut Diamond + ring
I first called Brian Gavin to purchase a diamond and it turned out the one I had selected had just been sold. They immediately offered to check if there were any comparable stones that were not yet listed on the web. They were able to find one and notified me within the hour. I was able to talk directly to Brian about the stone and could not be happier with the selection. Looks beautiful mounted in the setting. Thanks to Jamie for all your help in making this happen.
Date of experience: February 24, 2015
Hi Tim, thank you so much for your review! We take great pride in going above and beyond to help our customers select the perfect stones for the most important pieces of jewelry in their lives. We're happy to hear you're pleased with our craftsmanship and service. Thank you for being a Brian Gavin Diamonds customer!
Jonathan
1 reviews US
Brian Gavin's Signature Hearts and Arrow
Brian Gavin's team is truly top notch. They are courteous and extremely fast to reply back. The product he provides is a one of a kind diamond that is so perfectly cut its breath taking. I cannot believe the diamonds he provides are at such a low price compared to big name stores that will only get you half the diamond size. In the end, I had such a great experience buying my engagement ring that I can truly recommend Brian Gavin's site to anyone and everyone that are in the market or looking to buy. Once again, Thanks Brian Gavin's!
Date of experience: February 26, 2015
Hi Jonathan, thank you so much for your review! We're elated to hear you're pleased with your engagement ring and the service you received. Additionally, we want to congratulate you on your engagement! We'd love to know more about your big day. Feel free to share with us on social media!
Contact
About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.