Reviews 4.5
1,618 total
T. Katriina
1 reviews US
Raising the bar
I have purchased from BGD several times in the past but this was the first time I sent a piece in for repairs. The repair was covered under their warranty ( I have had the ring for several years, so it is not just a one year warranty). The ring came back looking brand new, down to having been repolished ( time consuming for a platinum ring). To top it all off, it was mailed back inside a gorgeous ring box. Others have mailed back jewelry inside small zip lock bags or fabric pouches. Just a class act all around. BGD has raised the bar for all diamond vendors.
Date of experience: October 28, 2014
Crystal
1 reviews US
Fantastic!
My diamond is perfect- beyond my dreams. The company is fantastic. Keep in mind that you are not their only customer and don't be afraid to ask for updates. With a big sentimental purchase such as a replacement diamond (I chipped my original which was not theirs) they will hold your hand. Everyone at BGD was personable and professional. They do want you to be pleased with your product. I can't wait until next year when I can work with them again on an updated wedding set.
Date of experience: October 28, 2014
Stefan
1 reviews US
jenny was fantastic. from responding within 20minutes of my first email to helping me decide on the ring and help me get it delivered in time as i was on a tight time frame.
Jenny provideed exemplary customer service. I never had to wait for a response. she guided me well throught the selection process and even though i initially thought ordering a ring online seemed odd i will now recomend her to anyone. The ring is absolitley beautiful. When i received the ring it was shipped in a rather large slide out box which ia very impractical for concealing it and opening it during the proposal. When i mentioned it to jenny her only reply was a different box is on its way to you. What more can you ask for!
Date of experience: November 01, 2014
Kane
1 reviews AU
Aussie Customer - Highly Recommend Brian Gavin Diamonds
Cut quality! If I had of realised the importance of this factor when purchasing a diamond I would have saved myself a lot of time. Brian Gavin sells nothing but the best cut quality, so they've got that part covered. I looked locally (here in Australia) and online at the usual diamond sellers (BN, JA, WF) searching for a personalised engagement ring for the right price. I found myself looking at forums such as Pricescope as well as other independent diamond review websites, I kept ending up on the same website, Brian Gavin Diamonds. After being impressed with their customer service both through email and by phone I decided to give them the job to create the ring. I decided to get a 0.611ct F diamond set in a Classic Tiffany Knife Edge yellow gold setting! the final product - nothing short of amazing. It has been a few weeks since I proposed and I still catch my fiancé just staring at the diamond with a huge smile! She has had nothing but compliments on how gorgeous the ring is. I have bought her some nice jewellery in the past, but this just outshines it all. In Australia, any purchase over $1000 incurs a 10% import tax. BUT even adding on this tax, postage and the total cost of the ring, it was still much cheaper than any local manufacturing jeweller could offer. We will definitely be back for our wedding bands and any other diamond jewellery in the future.
Date of experience: November 03, 2014
Steve Brown
1 reviews US
Great service. Best diamonds out there.
This was a BIG purchase. And I like to do my research before I buy most things. So you can imagine how much I researched buying a diamond that cost a small fortune. All the research led me to "Brian the cutter" as the best in the business when it comes to diamonds. I got a great diamond at a fair price, and the people I worked with (I did it all via email and IM) were outstandingly responsive and helpful. Highly recommended.
Date of experience: November 10, 2014
Jane
1 reviews US
The product is absolute quality all the way.
I love the earrings--they're nicer than expected and the box they came in is beautiful. I will recommend the business to other jewelry lovers. The website is frustrating, however---it is hard to navigate on an iPad, and I am a consumer who enjoys independence--I don't always want to deal with a sales associate. (Mine was very nice, but I'm just saying.) The website made me question if I wanted to purchase or not. Happy I did. The diamonds are gorgeous and so are the settings.
Date of experience: November 18, 2014
Kevin and jaslynn
1 reviews SG
A big thank you to Denise and BGD team!
Hi Denise, I have just received my items yesterday. Thank you so much! They are beyond gorgeous! I loved them! Really appreciated your help in my purchase, excellent customer service! Thank you so much! I will definitely recommend BGD to my friends. Now I am already thinking of my next purchase!
Date of experience: November 21, 2014
Hammy
1 reviews US
Elegant, Timeless, Classic
Tiffany Styled 6-prong setting. I paired a loose round stone with Brian Gavin's Tiffany styled setting and the result was a gorgeous classy ring set in 18k rose gold. I am so happy with my purchase and highly recommend everyone consider Brian Gavin as there setting destination.
Date of experience: November 24, 2014
Mario
1 reviews US
The best you can get!
Brian Gavin is to diamonds as Apple is to electronics. It comes at a premium (and rightfully so) but make no mistake, it is the highest level of craftsmanship available. Having dealt with the company (Catherine in particular) for over 4 months as we painstakingly got every detail of the engagement and wedding bands right, I was delighted and "wowed" with the selection, customer service and end product!
Date of experience: November 27, 2014
Paul
1 reviews US
Ring cleaning and inspection
Everything went well.
Date of experience: November 29, 2014
Cameron
1 reviews US
Top of the Line
Excellent experience all around from customer service through quality product.
Date of experience: December 04, 2014
David
1 reviews US
Extremely pleased
I couldn't be happier with my purchase from Brian Gavin Diamonds. I received excellent service from Jamie. She was very helpful as we explored various options. The quality and beauty of the jewelry is second to none. I couldn't be happier.
Date of experience: December 05, 2014
Gary
1 reviews US
Brian Gavin diamonds provides the best quality, service and value anywhere!
I was brought to Brian Gavin by a third party. Denise was fabulous to work with. Everything was done easily. I had purchased a diamond that was being made to order.That particular diamond did not appear to be coming into the specifications that were purchased. Mr Gavin called me personally explained the situation and offered another diamond of better quality at amost the same size. He gave it to me at the price per carat of the lesser diamond. I just kept the credit on file Valentine's Day is 2 months away. I know where I a getting my present from. Needless to say the diamond was amazing. The package was world class. It made the Tiffany blue box seem kind of ordinary. Brian Gavin is my new go to for diamonds. And by the way they keep you advised all through the process and they return emails. Check them out
Date of experience: December 22, 2014
Olga
1 reviews US
Brian Gavin Diamonds are the best!
I just recently purchased and received ☺ Classic 5 Stone U-Prong ring in platinum with Brian Gavin Signature round diamonds. Before I begin my review let me tell you about myself... When it comes to jewelry and diamonds I am very very picky person. I did a lot of research, I went to see diamonds and settings to Tiffany, diamond district on 47th street and other places. I also read independent reviews from diamond experts and all of them had positive reviews on BGD. So, I decided to give it a try.... First of all, I would like to start with the customer service's. It was Excellent. The Customer representative Catherine was helping me and answering to all my questions. She was very polite, professional and responded quickly to my emails. Second, I want to talk about setting. I was always considering setting from the Tiffany because of their highest quality...until I got my ring from BGD!!! Thank you!!! The setting quality is Amazing! Very high quality! And last but not least, the diamonds. They just beyond perfection, the signature cut is outstanding. They sparkle like crazy and I cannot take my eyes off them ☺ Now I cannot wait to buy another diamond jewelry from Brian Gavin Diamonds because they are the best!!! Thank you!!!
Date of experience: December 22, 2014
James
1 reviews US
A simple but not oversimplified buying experience.
I recently purchased a solitaire engagement ring from Brian Gavin. The buying process was straightforward yet not oversimplified--multiple scans of each diamond and high res images of the settings (taken from multiple angles) made it easy to make an educated buying decision online. I am pleased to report, moreover, that even the high quality images on Brian Gavin's website could do no justice to the beauty of the ring when it arrived.
Date of experience: December 22, 2014
Shawn Baldwin
1 reviews US
I will never use your company again and will make sure I share my negative experience with anyone who asks for recommendations for a jeweler.
We received a judgmental and extremely frustrating email from someone named Lesley employed at Brian Gavin. We were insulated and immediately reached out to Denise expressing our frustration to which we received no response whatsoever. Despite receiving feedback from you that I’m sure your records reflect regarding the impeccable care and treatment of our ring, we received a note stating effectively that we didn't take care of the ring. An isolated incident should not be generalized as a reflection of the care of the ring. We really did not appreciate that implication; but what we appreciated even less was the complete lack of customer service we received. Given the amount of money invested in the ring, as a cursory matter, we would at the very least expect a reply. Going forward, we will never use your company for any future care and maintenance of the ring. We will also never purchase anything from Brian Gavin in the future. If you want to retain your customers, then I'd suggest acknowledging and responding to them.
Date of experience: December 22, 2014
Shawn, We are sorry that our sales director's suggestion to wear the ring more carefully was taken in the wrong way. She had good intention. We do appreciate your business and hope that this misunderstanding will not prevent you from contacting us in the future. The BGD Team
Willy
1 reviews US
Excellent online diamond purchasing experience!
The stone I picked out was just as beautiful in person as it appeared online and the setting was perfect. I was in email communication with Catherine a lot and she was very helpful and quick to respond with info.I poured through reviews, their website and even googled Brian and felt that their reputation was well earned. Even so I was a bit apprehensive about making a large purchase sight unseen. All told it was a great experience and I would definatley recommend the good people at Brian Gavin.
Date of experience: December 23, 2014
Howard
1 reviews US
Beautiful earrings, great service
Having purchased my wife's engagement ring from Brian Gavin a couple years ago, I was already aware of the fine quality of diamonds and settings they sell. When my wife said something about wanting earrings for Christmas, I knew I wanted to get something nice and therefore wanted them from Brian Gavin. The service is terrific--responsive to email and fast enough service to get here by Christmas. And my wife loved them!
Date of experience: December 26, 2014
Su Lynn
1 reviews SG
Amazing as always
Fantastic experience once again with BGD, would highly recommend... They have excellent customer service and the stones are bright and very sparkly!
Date of experience: December 26, 2014
James
1 reviews US
Fantastic!
At the last minute I decided to give my partner the beautiful jewelry that she deserves. I wanted to get absolutely the best and found the jewelry stores disappointing. When I learned of Brian Gavin and researched his history and reputation I decided to go for it. Lesley was fantastic in efficiently answering my questions, making sure the gifts were delivered on time, and my partner is aglow with what she says is one of the most beautiful gifts she's ever received!
Date of experience: December 26, 2014
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.