Reviews 4.5
1,618 total
Dwayne
1 reviews CA
Just Perfect
Brian Gavin Diamonds representatives really help guide you through step by step. Phenomenal customer service and they respond via email inquiries very fast. My friend had referred me to them due to the great service, quality of the ring, and reasonable pricing. I've been very happy with the ring I received and the quality of the service. I've told 2 other coworkers to look into utilizing their services as well.
Date of experience: February 28, 2015
Hi Dwayne, it was our pleasure helping you choose the best brilliantly cut diamonds from our selection of Brian Gavin Signature Diamonds. We're very happy to hear that you're pleased with the craftsmanship and service you received and thank you for referring us to your coworkers. Looking forward to working with you again!
Suzanne
1 reviews US
Love, Love, Love My Brian Gavin Diamond
I've been married for over 25 years. My husband and I decided that we wanted to update the diamond on my wedding ring so we started the hunt for a high quality diamond. I wanted to see the brilliance that a high quality diamond would provide. I spent days researching the characteristics of a high quality diamond and the highest recommended diamond sellers. This is how I found Brian Gavin Diamonds. Everything I read discussed the high standards of Brian Gavin and the excellent quality of his diamonds. His sales staff were extremely helpful in answering questions (thank you Catherine!). Once I made the decision to purchase my diamond from Brian Gavin, the purchase process was easy. I was extremely excited. My new diamond is stunningly beautiful! It sparkles all of the time and I smile every time I look down at my hand. Thank you Brian Gavin! I will treasure this purchase forever!!!
Date of experience: March 04, 2015
Wow! Suzanne, what a pleasure it was to read this and to work with you! We're so honored that you decided to work with us and are thrilled to know that your diamond is a dream come true. Enjoy it and congratulations to you and your husband on over 25 years of marriage. We wish you nothing but happiness in the future and look forward to working with you again soon!
Chris
1 reviews US
Great Customer Service, Value, and finished product!
I bought a 5 stone diamond anniversary ring from Brian Gavin with the help of their online representative, Jamie. I was a little nervous spending that kind of money online without seeing the actual product up close and in person but the savings, quality, and "bang for your buck" was too much to pass up. With help from Jamie (who was awesome by the way!) I was able to put together a beautiful ring with excellent quality diamonds within the budget I specified up front. I received the ring in the promised timeframe and was simply blown away! The workmanship and quality was everything I had hoped for! The setting and engraving was great and the diamonds were visually flawless and sparkled brilliantly. I would definitely recommend Brian Gavin Diamonds and I look forward to doing business with them again in the future.
Date of experience: March 04, 2015
Thank you for the wonderful review, Chris. We strive for perfection in not only the quality of our diamonds, but in our customer service, as well. We're truly humbled to hear that you were pleased with every aspect of the process and look forward to the future together. Enjoy the ring!
Moshe
1 reviews US
Fantastic
The ring looks amazing, the diamond performs beautifully, and the entire experience was enjoyable and educational.
Date of experience: March 12, 2015
Moshe, thank you for your kind words. We're elated that you enjoyed not only your experience working with us, but the ring, as well. Enjoy the diamond in good health and we look forward to working with you again.
Sarah
1 reviews US
Absolutely stunning!
While we had to wait longer than we would've liked for our new ring due to delays from an employee being out of office, ultimately the wait was well worth it. The center stone is dazzling and the melee is gorgeous as well. We are looking forward to ordering the matching wedding band in the near future!
Date of experience: March 13, 2015
Sarah, thank you so much for the incredibly kind words. We appreciate your patience in waiting for your ring and are glad to know you love it. We're sure you look beautiful wearing it and we look forward to working with you on your future band. Enjoy this special time and thank you again for being a Brian Gavin Diamonds customer.
Robert
1 reviews CA
Diamonds and Service you can trust
I did extensive research on diamonds and decided to go with BGD to get a round 1.2ct solitaire diamond engagement ring. Like most, I was hesitant to make such large purchase online but there were a lot of rave reviews so I went with it. The whole ordering process was seamless and the staff got back to me promptly. Upon arrival of the ring, my fiancee and I were in awe of the beauty of the ring but the setting seemed a bit off (we are picky people). BGD didn't hesitant at all, were very understanding and flexible. We were able to send the ring back and get the setting fixed all in a week. We are looking forward to creating our wedding bands with them. Thanks for everything!
Date of experience: March 16, 2015
Thank you for leaving a review for us, Robert. We so enjoyed working with you to create the perfect engagement ring for your fiancee and are thrilled to hear you are happy with the setting. We look forward to working with you again soon for your bands and wish you a wonderful engagement in the meantime.
Angeline
1 reviews US
Amazing quality and service!
I am so glad to have purchased the Legera setting for my diamond. It is absolutely beautiful! The staff at Brian Gavin is attentive, responds quickly, and sent beautiful pictures of the ring when it was finished. Exceptional customer service and you just can't beat how beautiful their jewelry is. It truly even better in person.
Date of experience: March 19, 2015
Angeline, we're so happy to hear you love your setting; the Legera is beautiful and we're sure it looks stunning on you. Thank you for taking the time to write such a kind review. We look forward to working with you again in the future.
Customer
1 reviews IT
solitaire ring
Great consumer service, on time delivery, great packaging, stunning diamond
Date of experience: March 28, 2015
J. Wilson
1 reviews US
Great experience from start to finish.
My fiance and I worked with Brian Gavin Diamonds over email and all communication was helpful and positive. Delivery was on time, discretely and carefully packaged. The signature hearts and arrows stone is exceptional beyond expectation and the ring is perfect for us. She gets very positive comments, even from people in public. When I need diamonds again, Brian Gavin will be my first stop without hesitation. Thanks for taking care of our needs BGD!
Date of experience: March 28, 2015
Thanks for the kind words. We're elated that your fiance loves her ring and receives compliments from others. We look forward to being a part of even more of your future celebrations together and wish you a wonderful engagement in the meantime.
Klara
1 reviews US
Excellent!
I just picked up my diamond stud earrings today and they are beautiful! I worked with Jamie and she helped me figure out exactly what I wanted within budget. I will treasure my earrings for years!
Date of experience: March 31, 2015
We're so glad you love your earrings, Klara. It was a pleasure working with you and we look forward to doing so again soon.
Customer
1 reviews US
Perfect
My experience with BGD was perfect in every way. Denise was patient with me and always got back to me quickly. I can be a bit annoying about shades of colors and BGD delivered! I got the ring in the gold I wanted and I have been wearing it for a couple of months now and am still in love with it. I still can't believe how beautiful the ring and diamonds are.
Date of experience: April 02, 2015
We are so thrilled that you love your ring and enjoyed the experience working with Denise. We're sure it looks absolutely lovely on you and can't wait to see photos! Thank you for writing such a kind review and we look forward to working with you again in the future.
Jarrod Jenkins
1 reviews US
Save Time, Buy from Brian Gavin!
Gentlemen, save yourself a lot of time and cheat off the research I completed over the span of about 4 months: buy from Brian Gavin. Cut is king, and this is precisely where BGD excels. The sparkle, fire, scintillation, reflection, etc. is amazing. It looks great in any light. It enhances all the other factors (carat, color, clarity). You won't beat the price for the quality you get. To the extent you care about my purchase: I bought a round cut Brian Gavin Blue. I love the blue fluorescence, which I think enhances the diamond's appeal. That they sell for a slight discount is just icing on the cake. The area I "compromised" the most on was clarity; I selected an SI1. I use quotes because the diamond is completely eye clean, which is all that mattered to me. I threw the relative dollars I saved on clarity towards a higher color and carat weight. Take whatever budget you are comfortable with and buy a ring for that price from Brian Gavin. You won't be disappointed, and you won't be able to do better.
Date of experience: April 06, 2015
Wow, Jarrod - thank you so much for the kind words. What a pleasure it is to work with wonderful customers, like you. We're so thrilled that you love your diamond with blue fluorescence and hope your loved one is just as pleased with the final product. We look forward to working with you again in the future and so appreciate your kind words about the quality and craftsmanship of our diamonds.
Michael Johnson
1 reviews US
Beautiful with delays
So even though I have had issues, the jewelry is amazing and almost worth the issues as long as you plan ahead. so this was my 2nd time buying from Brian Gavin. Both times have been headaches dealing with them. 1st time was a custom piece. ordered in late Jan early feb. they quoted 6 to 8 weeks. ended up getting it April 19th. everything was going smoothly up till final aproval and shipping and that's when communication fell off. ended up not telling me when it was shipped and ended up being sent back to them only to have them ship it again. 1 year later bought 2 plain platinum bands. quote was for a 2 week turn around. after not hearing anything for 3 weeks I reached out to them and was quoted around the 7 or 8th of April. got pictures and a request for a review of my experience on Friday April 3rd. still no word on shipment. called them Monday the 6th only to be told it was shipped on the 1st with a 48hr pick up time. lady said she would forward the original email I had not received only to find out it was a new email and no time stamp from original sent date or forward info from origal sent email. again their product is amazing and stunning. customers service and quoted times are horrible. plan ahead and expect issues if ordering from them. good news is that at least you will be happy with product
Date of experience: April 07, 2015
Dear Michael, We appreciate it that you took the time to post feedback about your experiences with our company. We are pleased that you are satisfied with the product and apologize for the processing and email challenges along the way. Your feedback will be used constructively to help us to improve and we hope that this won't cloud your decision to do business with us again in the future.
Jen
1 reviews US
Perfect!
I received my ring this week and couldn't be happier! From start to finish Katie was great to work with. Her communication was great: She kept me informed every step of the way. I highly recommend Brian Gavin Diamonds!
Date of experience: April 09, 2015
Thanks for the kind words, Jen. We're pleased to know you love your ring and enjoyed working with Katie. We look forward to working with you again in the future!
Lee
1 reviews MY
Stunning Diamond and Good Customer Service
The diamond is absolutely stunning. I order a J colour blue fluorescence diamond but I can't noticed any yellow tint on its face up position. The sparkles under sunlight are just gorgeous. Highly recommend Brian Gavin Blue for its cut and also value for money.
Date of experience: April 11, 2015
Thank you, Lee. We're so glad you are enjoying the Brian Gavin Blue stone you purchased and feel honored that you chose to work with us. We look forward to working with you again in the future.
Nan
1 reviews US
Brilliant Diamond & Great Experience
I received my Novela and couldn't be happier! The visual brilliance and fire on the diamond is superb - I took the ring into numerous different lighting scenarios, and was equally impressed wherever I was with the ring. The sales team was extremely helpful during the purchase process too. We spent quite some time pondering over Novela vs. Legera, which are both extremely cute and feminine. Katie and Jamie were very helpful in explaining the difference (that Legera is slightly more delicate) and in searching for real life pictures to show us. I also like the fact that the store is online (and so tax-free for where we are) and at the same time is an inventory holder (compared with a virtual lister). We visited some famous bricks & mortar jewelry stores as well as other online jewelers, and found - and continue feeling so - that BGD offers one of the best value.
Date of experience: April 11, 2015
Nan, we're so glad that you love your Novela setting and your BGD diamond. Thank you for the kind words. We pride ourselves on offering an impeccable product that our customers also see as a good value, and are thrilled you found this to be the case in your purchase. Katie and Jamie certainly enjoyed working with you, as well, and we look forward to the opportunity to do so again.
Chris
1 reviews GB
Simply brilliant service and memorable experience!
After doing a lot of high street research, reading numerous online reviews and various blogs, I came across Brian Gavin. Their level of service was brilliant and in particular Catherine who paid full attention to my needs and gave me several proposals about ring settings and diamonds to suit my budget as opposed to pushing one specific product only. In the end, we went almost through the entire collection of ring settings discussing particular advantages and disadvantages of each one and which ones would be best fit for my very picky fiancé! She also guided me through the extensive listing of diamonds and also the benefits of a diamond with fluorescence. What I really enjoyed is the fact that apart from filtering their website also gives you recommendations of similar diamonds to the ones you are viewing so you can make minor adjustments to cut, clarity, color or carat while remaining within your budget. I found this a very useful function as opposed to having to scroll through hundreds of others. In the end, I settled for a 0.67ct brilliant cut hearts and arrows diamond with medium blue fluorescence on a platinum Melissa setting. Now for the grand finale... I admit that because I was planning too many things at the same time I left the order of the engagement ring until the last minute. The team had only 10 business working days to create the ring, ship it across the Atlantic to the UK and onto my hands before leaving for our anniversary trip. Needless to say I was kept informed through the entire process with the ring leaving the States on Monday evening US time and on my hands by 10am on Wednesday morning. This was truly amazing!! Needless to say that the ring was more beautiful than expected! The team at Brian Gavin send me photos of the final product before it got shipped which was a great of way of getting a first glimpse of how it looked. The whole package was really nice, well packed and very well presented. It came in a nice and handy box which I kept until I proposed together with all the associated certificates and export documentation. I have to admit that I was initially a bit reserved purchasing a diamond with fluorescence as it generally appears that the industry rejects them and puts a lower value onto them. However, I decided to go with my gut feeling and in the end the one I purchased had medium as opposed to strong blue fluorescence. To date, we have not had any issue of it appearing blue or milky in any way or manner under various natural and indoor lighting conditions. In fact, we went to Iceland for our anniversary trip and the diamond looked absolutely stunning! If anything, it had an amazing fire and clearness and appeared to reflect blue color really well which in the Icelandic background of snow and ice gave it a truly impressive look. My fiancé is definitely totally satisfied and she can't stop looking at how amazing both the ring and the diamond are. I cannot recommend Brian Gavin's team enough for all the support and effort they put in helping me to create a custom ring in the way I wished for. It has been a remarkable experience and would certainly be going back to order our wedding bands and future jewelry. The level of professionalism and customer service is at significantly higher levels than what you would get at the High Street. Once again a great big thank you for your amazing help, incredible product and my personal gratitude to Catherine for being there to listen to my needs and assists me in the entire process.
Date of experience: April 15, 2015
Chris, thank you. We're blown away by your wonderful review and are humbled by your kind words. We're so glad to hear about your experience working with Catherine and that you and your fiancé love your Brian Gavin Blue stone and the Melissa setting you chose. We look forward to seeing the ring on your beautiful bride-to-be and can't wait to work with you both again for your wedding bands. Enjoy this happy time together.
Daniel
1 reviews AU
Great service, great quality
True to their claims and to other customers' reviews, BGD provided me with both great service and a great diamond when ordering online - all for a great price. Jamie, their sales consultant was very patient and informative as we discussed details of the diamond via chat room, and remained present to assist during the checkout process. Bottom line - for anyone looking for great quality and service at a reasonable price, BGD is definitely the place to go.
Date of experience: April 16, 2015
Thank you, Daniel. We're pleased to hear you enjoyed working with Jamie. We'd love to see photos of your diamond now that it's with you. We look forward to working together again and appreciate your kind words.
Bernard
1 reviews HK
Ring Resizing Process (International shipment)
Process was seamless. We chose to use BGD's FedEx shipping and insurance because insurance was high enough to cover the cost of the ring. We shipped internationally from Hong Kong and all-inclusive time including shipping, resizing, and return was 2 weeks. The workmanship on resizing the ring was perfect. Only 4 stars instead of 5 because the shipping cost was quite high ($250 USD).
Date of experience: April 18, 2015
Thank you for your review, Bernard. We're so thrilled to hear you were happy with your experience working with us, and that you were happy with the speed of shipment and the overall resize. We hope we're able to work together again soon.
John
1 reviews CA
Amazing experience
The customer service at Brian Gavin diamonds was extraordinary and amazing. They were able to provide information and answered all questions within a timely manner. The staff was knowledgeable and extremely friendly. Purchased using wire transfer and wouldn't hesitate to again - they are legit. I had the diamond in hand within 36 hours. Likely would have been sooner if I hadn't sent payment at end of business day and didn't live in Canada (held up at customs). Will certainly be purchasing from bgd again. Beautiful hearts and arrow signature diamond and an unbelievable price. Thanks Katie and the bgd team.
Date of experience: April 18, 2015
Wow! John, thank you for your wonderful words. We'll be sure to pass the message along to Katie, as well. We're so happy to hear that your diamond arrived quickly and without fuss. Thank you for being a BGD customer; we look forward to working together again in the years to come.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.