We received a judgmental and extremely frustrating email from someone named Lesley employed at Brian Gavin. We were insulated and immediately reached out to Denise expressing our frustration to which we received no response whatsoever. Despite receiving feedback from you that I’m sure your records reflect regarding the impeccable care and treatment of our ring, we received a note stating effectively that we didn't take care of the ring. An isolated incident should not be generalized as a reflection of the care of the ring. We really did not appreciate that implication; but what we appreciated even less was the complete lack of customer service we received. Given the amount of money invested in the ring, as a cursory matter, we would at the very least expect a reply. Going forward, we will never use your company for any future care and maintenance of the ring. We will also never purchase anything from Brian Gavin in the future. If you want to retain your customers, then I'd suggest acknowledging and responding to them.