Reviews 4.5
1,618 total
Sylvia
1 reviews US
STAY AWAY!
Charged almost $300 in hidden fees, then sent a design that could have been purchased from my local Walmart. No refund, kept entire $1,550.
Date of experience: April 13, 2016
Sylvia, the setting we set your diamond into was one of our popular designer settings. You were emailed the Glamour shots of your ring when the order shipped, and the ring was exactly as represented on the website, The additional fees you were charged were for setting an outside diamond and for the shipping insurance on the value of your diamond which was not purchased at our store. Our return policy states that customers will receive a full refund on catalog items if the item is returned in its original condition. You returned the setting completely destroyed with the entire basket and part of the shank missing. We will be returning what is left of the setting to you as it is your property. Please see pictures showing the before and after shots of your ring here: http://bit.ly/SylviaBeforeAfter
Niclas
1 reviews SE
Friendly, service minded and excellent products!
Would strongly recommend.
Date of experience: April 13, 2016
Niclas, thank you so much for the 5-star review. We’re elated to hear that you’d recommend our services. We’d love to work with you again in the future.
Zhifa Zhao
1 reviews SG
Great diamond quality
The diamond quality is no doubt the top of the line, customer service was well trained and provides great information. Website provides detail information of diamond. The only thing it didn't get a 5 is the shipping fees which is not covered for international customers. Many websites include this fee as the purchase is a large sum and it was strange because Brian Gavin is not providing free international shipping.
Date of experience: April 16, 2016
Zhifa, We appreciate your positive feedback and are pleased that you were happy with the quality of the diamond and the buying experience. At this time we only offer free shipping to customers in the USA and Canada as well as to all APO addresses. We continue to ensure that our product is excellent and that our pricing is competitive. We hope to work together again in the future.
Joey Deptula
1 reviews US
Great and Comfortable Experience
Before purchasing my ring through Brian Gavin, I was nervous about doing anything online without physically seeing the diamonds. I contacted their customer service and they went out of their way to make me extremely comfortable and confident in my purchase. I never once felt insecure after speaking with their rep Emily. She worked with me to customize thing ring to my liking, and went over all of the financial and insurance information with me. They had sent me pictures of the diamond and of the setting before it was shipped to me. After receiving my ring, I was blown away that it looked even greater in person. My fiancee said "Yes" and I will be getting married next year! Thanks Brian Gavin!
Date of experience: April 16, 2016
Joey, thank you so much for leaving such a glowing review. We’re so happy our team helped you feel comfortable and confident in your purchase. Service is at the cornerstone of our business and we’re proud each time one of our valued customers shares such amazing feedback. Congratulations on your engagement! We hope to work together again in the future.
Giovanni Zago
1 reviews US
Three stone ring
After reading previous reviews my expectations were very high. The ring is beautiful and and my wife was speechless. The sparkles are amazing. Looking forward to more purchases.
Date of experience: April 17, 2016
Giovanni, thank you so much for sharing your wonderful experience. We are elated to hear that your diamond ring blew you and your wife away. We’ve loved working with you on its creation. We look forward to collaborating on future sparkle.
AKang
1 reviews US
Responsive customer service. Awesome quality diamond.
Responsive customer service. Awesome quality diamond. I would definitely buy again. The best mark of whether a business is good or not is whether the customer would patronize them again; and I would definitely do business with them again. A
Date of experience: April 20, 2016
AKang, thank you so much for your outstanding review. We're elated to hear that you had such a wonderful experience. We put special care into each order, so we love receiving positive feedback about our quality customer service team. We hope to work with you again in the future!
Scott Wibberley
1 reviews US
The best diamond experience in the industry!
A perfectly cut diamond and excellent customer service.
Date of experience: April 20, 2016
Scott, thank you so much for the kind review. We strive for perfection in the cut, quality and overall sparkle factor of our diamonds, so we're elated to hear your feedback. We look forward to working with you again!
csr314
1 reviews US
Super Ideal Experience
Brian Gavin was great to work with from start to finish. No hiccups in the process, and the final product was amazing. Unmatched quality!
Date of experience: April 21, 2016
Thanks for the kind words. We truly appreciate your glowing review and take it to heart. Thank you for choosing Brian Gavin Diamonds.
Bob L
1 reviews US
Trustworthy, highly knowledgeable, exceptional service
I am a conservative person when in comes to large expenditures. I knew I wanted a heart and arrow cut. Living in Wisconsin I was not able to personally see the ring or diamonds which did not make me feel very comfortable when spending thousands of dollars. But I did my homework and all the information I saw regarding Brian Gavin was very positive - I found nothing negative. Brian also had the cut I was looking for - heart and arrow. When I started talking with Emily she helped me through the process and she was wonderful. Extremely helpful and knowledgeable people who know their stuff. Again, I'm conservative, but something made me trust these people and boy am I glad I followed through on my purchase from them. The ring I purchased exceeded all expectations and I couldn't be happier. They made my special gift to my wife of 25 years extremely special and memorable! I write this so that all of you that are wondering or on the fence, without seeing, will have confidence and knowledge to follow through on your purchase. Thank you Brian Gavin and Emily - I am a customer now for life!
Date of experience: April 23, 2016
Wow, Bob, thank you so much for sharing your excellent experience with us. We're so happy your research led you to us. We strive for perfection in the cut, quality and overall sparkle factor of our diamonds, and in the service we deliver to our customers, as well. We are elated that you found all of these things to be true. Stay in touch; we look forward to working with you and your wife in the future!
Winny
1 reviews US
Fast and efficient
Received my Dream full eternity band in platinum within 4 weeks. Shipping was very quick and safe and delivered on time as promised. It is a beautiful wedding band and I look forward to my future husband putting this ring on my finger on our big day.
Date of experience: April 24, 2016
Winny, we're elated that you had a wonderful experience. We strive for our service to be as pristine as our quality diamonds. We’re so honored to be part of your big day—congratulations on your marriage! Thank you for choosing Brian Gavin Diamonds.
Extatic Buyer
1 reviews US
Stunning craftsmanship - outstanding customer service
This is the story of two rings. The first was absolutely stunning - but after seeing the beautiful stone in the beautiful setting, I didn't love it. The second ring was even more stunning, and exactly what I was seeking. Connecting the two rings was a customer service experience that other companies should emulate.
Date of experience: April 29, 2016
Derek Williams
1 reviews CA
Fantastic experience especially with receiving an email with pictures attached of the ring just before it arrived... I did not expect this treat!
Great experience in purchasing a diamond ring. The email with pictures of the ring was unexpected. I first thought that the pictures were stock pictures but they were not. It was our ring... thanks for going to that effort to make getting the ring in the following days that much more meaningful. As we got Brian Gavin's blue diamonds we got, again unexpectedly, a UV flashlight so that we could see for ourselves how they turn blue in UV light. In fact they glow in the dark after the UV light is turned off. Naturally I checked my wife's over diamond rings and those of her mother's to see how many of them were blue. Some were.
Date of experience: April 29, 2016
Dave
1 reviews US
Very Unimpressed ; I cannot say more in one sentence, but wish I could.
Buyer Beware
Date of experience: April 29, 2016
Dave, you placed your original order on 4-5-16 for a product that had a usual 3 week lead time. We charged a rush fee that you accepted, and we assured you that your order would ship by 4-18-16 as requested. On 4-11-16 you changed your order, and we charged a small additional fee to ensure that we could still keep to your timeline. As a measure of good faith, we applied the additional fee towards a store credit. You received your order on time as promised and it's a pity you feel this way considering we jumped through hoops to make sure that you had your last minute order in time.
David
1 reviews US
Custom Ring
Everything went smoothly and the custom ring came out perfect! I will be back to get a matching wedding band. Thanks BG and team!
Date of experience: April 30, 2016
David, we're so happy to hear you had a fantastic experience. We strive for our service to be as dazzling as our jewels. We’re so honored to be part of your big day and can't wait to work together on your wedding bands!
Craig Leite
1 reviews US
Purchase .75 carat diamond pendant for surprised 32 wedding anniversary
Katie was great - very easy to work with and very responsive to questions. The pendant arrived ahead of schedule in a beautiful box with all the paperwork. The pendant is "awesome"and I am very excited to surprise her in a few weeks!! After she receives it I will have her provide feedback on how she responded and a few pictures. Don't hesitate to purchase a diamond from Gavin, you won't be disappointed !!
Date of experience: May 01, 2016
Stephen Yerkovich
1 reviews US
setting
Brian Gavin God a great job on the setting for my diamond. I highly recommend them.
Date of experience: May 01, 2016
Stephen, thank you so much for your kind review. We’re so happy to hear that you loved the setting Brian Gavin Diamonds created for you. We hope to work with you again soon.
Anna
1 reviews US
Very good experience
My experience with Brian Gavin was both excellent, but I also have some slight thoughts. I had two pieces done, both pendants. On one pendant, Brian Gavin's people actually made a mistake, but their handling of the the error was exceptional, so I want to complement them. Where I also want to complement them is the workmanship and final outcomes of my pieces are absolutely beautiful! My thoughts on where things could be better/better quality for the money: 1) I had ordered a sapphire pendant with a custom 14" chain with a 2" extender chain and the Barbara bezel setting for my diamond pendant. Sapphire came first. I paid considerably extra for that 14" chain and that 2" extender and I assumed that the 2" extender would be adjustable all along the 2 inches - my bad for assuming? 2) Additionally, the small loop for attaching the clasp is SUPER SMALL on the custom piece and very difficult to hold on to compared to the very nice piece I am able to hold onto with my "non custom" diamond pendant clasp and ring. I find it frustrating the very overpriced custom work looks and handles so much more poorly (I wish I could attach pictures) than the standard work. I have since decided I wanted a little (1" extra length) on the diamond pendant and bought another perfectly matching extender from Etsy for literally $3. Live and learn :o/ Nonetheless, the pendants themselves are beautiful. Would I purchase again from BG, yes, just a lot smarter!!!
Date of experience: May 02, 2016
Susanne Miller
1 reviews US
A great experience and beautiful ring!
Deciding to make a purchase on line and from Brian Gavin was a very positive experience with great customer service and follow through from the beginning to the end. The ring and stone is Georgeous, love it and happy with our decision to purchase from Brian Gavin, would recommend to all.
Date of experience: May 04, 2016
Thank you so much for sharing your great experience, Susanne. We are so happy you were impressed with every detail of the experience. Your ring was indeed gorgeous and we’re so happy to have created what you envisioned. We hope to work with you again in the future.
Scott Whitehurst
1 reviews CA
The signature line delivered on its promise
Do your research online and trust what the experts say, not what you hear in the stores. Remember that cut is everything. The Signature line definitely delivers on this and my diamonds is much much better looking that the stones I saw in the stores.
Date of experience: May 05, 2016
Scott, we’re so thankful your research led your to us. We’re dedicated to providing customers with sure sparkle that will shine in any lighting and setting unlike many of the diamonds found in jewelry stores. We’re so thrilled you love the cut, color and quality of your new Brian Gavin Diamonds stone. We hope to work together again in the future!
Pamela Callahan
1 reviews US
Extremely Happy!
I was extremely nervous about purchasing my ring online but after learning how to purchase and exquisite diamond and researching about Brian and Gavin Diamonds. Brian and Gavin Diamonds has certainly fulfilled my high expectations. I absolutely love my ring! Thanks!
Date of experience: May 06, 2016
Pamela, we are so happy your research led you to us! We know buying a ring online is new to most people, which is why our team strives to make our customers feel confident every step of the way. We are thrilled to hear our craftsmanship and service exceeded your expectations. We look forward to working together in the future.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.