Reviews 4.5
1,618 total
Shane Dyer
1 reviews AU
Amazing Sparkle
My fiance loved the diamond, the colour return is much better than anything we saw in the stores here in Australia. Shipping was very quick, all up a great experience and I would be happy to recommend people to Brian Gavin Diamonds.
Date of experience: May 31, 2016
Shane, we’re so pleased that you were able to find something that finally caught your eye. Our team at Brian Gavin Diamonds prides itself on selection and service – knowing we succeeded in both categories with you is outstanding to hear! Congratulations, and thank you for letting us be a part of your engagement.
Mia K, CT
1 reviews US
Excellent customer service & SUPERIOR PRODUCTS!!
The online inventory is extensive & you can select exactly what you want for the diamond. You get 15 days after the ring is shipped to decided if you want to keep or return it. A very smooth & safe buying experience. We would absolutely purchase from them again. My fiancé & I are extremely pleased with our experience & ring. The product, value & experience procided by Brian Gavin was far better than I could have ever imagined!
Date of experience: May 31, 2016
Mia, we're so glad you found the experience to be simple, positive and impressive. We hope to work with you again in the future!
Thomas
1 reviews US
Simply Superb Service and AMAZING Diamonds!
This was my 2nd "engagement" ring purchase as the diamond from the first one I bought through Blue Nile 12 years ago fell off (probably because my wife hit the ring against a hard surface). So i did a lot of research and read numerous blogs. and no matter who i read, everyone pointed to Brian Gavin Diamonds for the best rocks. and boy oh boy - the one we got was simply amazing. it stands out and glows in all lighting conditions. The wife is super happy with it - and that's the most important thing. The service I received from Lesley, Jamie and the team at Brian Gavin Diamonds was 2nd to none. They listened to my needs and accommodated so much. Very much appreciate their time and effort that went into my ring purchase with them. You won't regret purchasing from Brian Gavin Diamonds!
Date of experience: May 31, 2016
Thomas, thank you for taking the time to leave such a glowing review. Our diamonds are manually inspected, and we take pride in the fact that every stone is a representation of the effort and time we take into delivering quality products. Service is at the cornerstone of our business and we are so proud every time a customer chooses to mention that in their review. We hope that the new ring is every bit as special as the first!
Brandon Hewitt
1 reviews US
Our "family" jeweler
Started with a gorgeous custom engagement ring in 2011 and came back for diamond earrings. BG and team are the definition of professional and helpful. We will always come to them first when looking for important jewelry purchases.
Date of experience: May 31, 2016
Brandon, thank you so much for being a loyal BGD customer. We loved working with you on each and every project. We look forward to bringing sparkle into your life for years to come!
Steve C.
1 reviews US
My first experience with Brian Gavin Diamonds
I started looking at the BGD website after looking at others. I first did a little research on the 4C's to determine what were the most important factors in picking an engagement ring. I then started looking at various websites and settled on Brian Gavin because of there selection of Hearts and Arrows Signature diamonds. I came to the conclusion that cut was most important to me so I started there and adjusted the other factors until I could meet my budget. I settled on a 1.25 carat, I, VS1 round. The diamond is absolutely stunning!! The sparkle is amazing. Never seen a ring sparkle like that. I was a little worried at first about buying online as I had a several questions, so I called and got an real person (Emily). Very helpful. She helped me with selecting a diamond and setting. Even shipping was a concern as my fiancé and I were traveling while they were making the ring. When it was completed they shipped it overnight Fedex to a local Fedex office in the town we were staying and I picked it up the next morning. She said "Yes". Life is good.
Date of experience: June 03, 2016
Steve, our entire team is thrilled to hear that the Hearts and Arrows Signature diamond you chose wowed you! We understand that buying high-end jewelry online is a relatively to most people, which is why our team strives to make our customers feel as comfortable and confident in their purchase as possible. Our company is built on impeccable design and precision, so we’re so glad to hear you’re elated with our craftsmanship. It’s exciting to hear that your fiancée was just as impressed! Congratulations!
Egbert
1 reviews NL
Very happy
Excellent service and marvellous piece of jewellery. Recommended!
Date of experience: June 04, 2016
Egbert, thank you so much for choosing Brian Gavin Diamonds. We love seeing our customers happy and knowing that our products exceeded your expectations.
Michael M.
1 reviews US
Amazing designs and exceptional customer service
I came to Brian Gavin Diamonds for an engagement ring and visited them at their Houston location. I was very impressed with Brian's willingness to share his time and expertise as well as their beautiful selections of diamonds and settings. Their customer service is exceptional and they are very willing and helpful when creating designs. I would highly recommend Brian Gavin Diamonds to anyone looking for jewelry with a personal touch and I will definitely be back to view their wedding bands.
Date of experience: June 07, 2016
Michael, Brian and the BGD Team are very happy to hear that you will be considering our services again. Customer service is an integral part of our business and it’s great to hear that you appreciate the energy and effort we put into making sure all of our clients are taken care of. Congratulations, on your engagement!
Andreas D.
1 reviews JP
BGD is 5-star service, period.
I semi-customized an engagement ring from across the Pacific. BGD listened &executed every steps perfectly. The ring shipped Fedex International Priority and it arrived safely with no-hassle in 2 days after it shipped. Will definitely recommend BGD to everyone in the market for an excellent quality engagement ring without the big-name premium!
Date of experience: June 08, 2016
Andreas, we are so happy that you took a leap and decided to work with us, even when you were an ocean away! We understand that buying jewelry online can be a process that many are weary of, which is why we strive to make our customers feel as comfortable and confident in their purchases. It is wonderful to hear that you enjoyed our services enough to recommend them, and can’t wait to work you in the future.
Erik L
1 reviews US
Stellar diamond, great service
I did lots of research before this purchase, and I really wanted to buy a diamond from a place that actually inspected their diamonds manually. I'm super happy I chose Brian Gavin and don't think I could have found a better place! The ring came out beautifully (I had it custom made by a local jeweler), but the diamond is really what makes it stand out and be sparkly. I'd recommend it to my friends.
Date of experience: June 14, 2016
Erik, the BGD team is very happy that your research led you to us! We pride ourselves on quality, and it’s wonderful to hear that you appreciate the work that goes into our finished product. Thank you for choosing Brian Gavin Diamonds.
LegsDiamond
1 reviews US
Wonderful!
Brian Gavin Diamonds created my dream ring! The representative who worked with me matched the diamonds I wanted--a cushion center with round brilliant side stones--very nicely! In fact, I plan to go back to them when we're ready to upgrade. ;-) The only thing that could've made my experience better is weekly production updates. I kind of felt like I was a less-important customer after the final payment was made.
Date of experience: June 15, 2016
Gem P.
1 reviews US
Absolutely love BGD!!! I RECOMMEND x 10000000 times over!
My very first BGD encounter is when my Fiance proposed to me with a BGD signature princess cut set on an elegant cathedral rose gold solitaire band. The first time I laid eyes on it, i fell in love! I couldn't believe how much the diamond sparkled whether in poor lighting or outdoors in the sun. My fiance told me that the experience he had selecting the ring and working with the team was flawless-- everyone was so helpful and friendly. My second encounter was when I was shopping for an everyday simple stud earrings with screw backings as I lose my earrings all the time. I wanted to get a secured setting that will last a lifetime without breaking the bank. Upon creating an account, I received a VERY prompt e-mail from Jaime. I was so shocked on how quick it was to receive a follow up. Immediately after a couple of e-mails, Jaime sent me some recommendations that was perfect for my budget. At the time I was very busy at work and didn't get to make the final purchase. About a month later, I went back to the last e-mail and shot Jaime a short note asking if the diamonds are still available and to my surprise we picked up where we left off as if it was just yesterday when we last spoke. I'm truly amazed with the service and professionalism. I had a couple of requests that entailed changing some little details but Jaime was so patient and prompt that the whole transaction was a breeze! A couple of weeks later, my package arrived and my jaw dropped when I saw how much a .20 carat hearts and arrow pair diamonds sparkled considering they're not the biggest size in the diamond family. The products are flawless, service is amazing and the price is exceptional! I also love the fact that I didn't have to pay taxes since I was shopping from California. This definitely gave me a chance to splurge a little more. I definitely recommend Brian Gavin and will most definitely work with them again in the near future for some wedding bands and other jewelry pieces!!! :)
Date of experience: June 17, 2016
George Caldera
1 reviews MX
Great productos and service
Great product and great service, always replied back in timely and cordial manor. But registraron proces needs tweking, system did not permit me to use my hyspanic name, and an upgrade in your logistcs system is required.
Date of experience: June 21, 2016
Pete
1 reviews US
Mind Blowing!!!
Emily and the Brian Gavin team were outstanding! Their communication and service are world class. They even were able to accommodate my request to have the ring size adjusted after I placed my initial order. My fiance loved the ring so much. We were both blown away by the performance of the diamond as well as the pave setting. We both absolutely love the ring and I have full confidence in Brian Gavin. The only small issue I had was that the box it came in was too big for me to hide, so I had to go looking around for a small ring box which was a bit nerve racking. Other than that I am more than satisfied with Brian Gavin Diamonds. Thank you!!!
Date of experience: June 27, 2016
Pete, thank you for choosing Brian Gavin Diamonds! We love being a part of such special moments in our customers’ lives, and we strive to deliver quality products and outstanding service. We wish you and your fiancé all the best, and hope to continue doing business with you in the future.
Stephen Gustafson
1 reviews US
Great service and professionalism.
Everyone at Brian Gavin is always pleasant and willing to help. This is a class act establishment in all ways.
Date of experience: June 27, 2016
Stephen, the team at BGD is so happy to hear that you appreciate our service. We pride ourselves on taking the time to listen to what our clients want, and we hope that we succeed in delivering a product that meets all expectations. Thank you for taking the time to write such a glowing review!
Jim
1 reviews US
Excellent
Very thorough service from start to finish. Custom design process is very efficient.
Date of experience: June 28, 2016
Jim, thank you for taking the time to share your positive feedback! Our mission is not only on customer service, but also on offering a wide variety of quality items. We’re happy to hear that you were pleased with the process! We hope to work with you again in the future!
Robert Lefurgey
1 reviews CA
Emerald cut diamond
I had a great experience dealing with Brian Gavin. The staff was friendly, helpful and always got back to me in a timely fashion. That as well as the price being a little cheaper made me decide to go with them over they're competitors. Once I recieved the diamond it exceeded expectations, is a beautiful stone and came in a well put together package. I had a local gemologist take a look at it and agree with the specs and that it was a great buy. My only issue was with fed ex. I wouldn't recommend to anyone buying a gift or surprise stone like this to use them. Non of the staff seemed to know what was going on. Wouldn't let me pick it up at they're shop and only delivered on regular business hours. Luckily my girlfriend wasn't home the days they came. Other than the shipping I had a great experience and would definitely recommend Brian Gavin to a friend.
Date of experience: June 28, 2016
Hi Robert, thanks for sharing your glowing review. We’re happy to hear that you were pleased with the final product. Quality is not something we consider secondary at Brian Gavin Diamonds, and knowing that you received a product that met your expectations lets us know we are doing our job right. We hope to work with you again in the future!
Jeremy
1 reviews US
Fantastic Experience - Spectacular Ring!
I recently bought a diamond engagement ring from Brian Gavin Diamonds (BGD). I'll get to the details in a moment, but I'll say this up front: I could not possibly be happier with the experience. It was easy and hassle-free, I got an amazing ring (at a reasonable price), and - most important of all - my fiance says she "can't stop looking at the ring" and everyone who has seen it is blown away. People seem shocked when I tell them I bought a ring entirely online - I didn't even pick up the phone once during the process. It started with an online "live chat" with Anthony, progressed though e-mails detailing the ring design (the setting was custom designed), and finished with the overnight FedEx delivery of a truly stunning piece of jewelry. The ring itself is spectacular. I bought a 1.7 ct. Hearts & Arrows round diamond and words can't describe the way it looks when the sun hits it. I've never seen anything like it (and I've seen - and bought - a fair amount of jewelry over the years). And the setting - custom engraved - is amazing. It only adds to the brilliance of the diamond. The buying process takes some time - especially if you want a custom ring - but it's worth it. (From the time I made my final choices on diamond and design until the time I got the ring, it was about 7 weeks. I found that reasonable for what I ordered. I was also told up-front that the process might take that long because there were a lot of custom orders. Obviously other rings might take less time.) I was kept informed of the progress the entire time, with regular updates from Anthony. And speaking of Anthony... I'm sure there were lots of other customers he was dealing with, but his replies were always prompt, friendly, professional, and personal - they weren't "canned responses" or one-word replies. I always felt like I was the only customer he was handling and that personal attention to the details of my purchase made for a truly wonderful and easy experience. I can't thank him enough for his time, effort, guidance and assistance. I did a lot of research before choosing Brian Gavin Diamonds. I read reviews from individuals like me and I read reviews from "industry" people, and there was one constant - across the board, people said BGD had the best diamonds, the best customer service, and the best overall experience. I have to agree with those reviews 100%. If you're going to propose to someone you plan on spending your life with, you want to do it right. And trust me - and all the others who have said the same thing - when I say that you just can't do better than Brian Gavin Diamonds.
Date of experience: June 30, 2016
- Jeremy, WOW! We are so happy that you took the time to write such a glowing review. Our goal at BGD is to treat every customer with the attention, respect and care that they deserve, since we know that buying a piece of jewelry meant to last a lifetime should not be taken lightly, especially when the transaction is taking place online. Anthony and the rest of the team at Brian Gavin Diamonds work with the mindset that each client is unique and individual, and we really focus on making sure everyone is treated in that manner. Brian handpicks our diamonds, and knowing that our customers recognize the quality of our products makes it all the worthwhile. Congratulations on your engagement – we hope to do business with you again!
O-NJ
1 reviews US
Excellent!
Such a big purchase can sometimes be a little overwhelming, but Jaime offered me outstanding advice and guidance to help make the right decision. With all my nuttiness and the time she spent on me I can say the customer service I experienced was some of the best I have encountered! Thanks, Your new friend in New Jersey ;)
Date of experience: June 30, 2016
Our entire team, especially Jamie, is pleased to know that you had a great experience with Brian Gavin Diamonds. Our goal is to make our clients feel completely comfortable with not only the final product, but with the selection process as well. We hope to work with you again in the future!
Banker from NYC
1 reviews US
Excellent experience
My research led me to Brian Gavin as an authority on "super-ideal cut" diamonds. The website was straightforward, had good search functionality, and provided a huge amount of information on each stone. When I called for more info, Emily patiently handled several long calls and helped me narrow down my selection. Not only was she knowledgeable; I was impressed that the stone she recommended was not the most expensive of the ones I was looking at. When I placed the order, I requested somewhat of a rush due to the timing of my engagement. The ring arrived exactly the day it was promised. And it was wildly beautiful and sparkly, exceeding my expectations. My fiancé was overjoyed and said it was the most beautiful piece of jewelry she's seen in her life. A great experience from start to finish!
Date of experience: July 03, 2016
Hello, we’re happy to hear that your fiancé was pleased with the final product! At Brian Gavin Diamonds, the cornerstone of our business is customer service; hearing that you had a positive experience with Emily is wonderful. Congratulations on your engagement!
DK
1 reviews US
Gorgeous pendant
I bought a Barbara mil grain pendant with BG Blue. The diamond is beautiful and appears very white even though it's J color! Lovely work on the setting too! I deducted 1 star for the following reasons: A. The chains are offered in 16" and they charge extra for making it 18" (you can buy a 1 mm gold chain on eBay for the extra they charge for the 2"). B. I felt a little rushed to purchase the diamond as I was told "there are many people interested in the diamond and we cannot reserve it for you." (I guess I'm comparing to the impeccable customer service I received at another online vendor where I bought my diamond earrings from. C. Very short inspection and return period and no flexible buying options. I feel that maybe they have better service for people who spend a lot more than I did on the just under 1c diamond. Overall the experience was good but could have been better.
Date of experience: July 04, 2016
Devyani, We are pleased that you are happy with your beautiful pendant and appreciate you taking the time to post a review. We researched your record and see that you ordered a specialty chain instead of the chain which is usually included with that pendant and that you purchased a high demand diamond that several customers had expressed interest in. We apologize if you felt pressured to purchase the diamond but your sales consultant wanted to make sure you would not lose out to another customer. Regarding our return period, we have always felt that 15 days is more than enough time for our customers to know whether they are happy with their purchase or not. In the event that a longer inspection period is requested, we are happy to extend that to 30 days. Finally, when it comes to buying options - we offer Affirm which provides one with flexible monthly payments. We hope to have the pleasure of working with you again soon.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.