Reviews 4.5
1,618 total
Jeff
1 reviews US
Anniversary Gift
Excellent service and beautiful diamonds.
Date of experience: January 29, 2016
Jeff, thank you so much for taking the time to share your positive review. We hope to work together again in the future!
Mark Williams
1 reviews GB
Amazing cut Diamonds
I highly recommend Brian Diamond if your in the market for a hearts and arrows ideal cut diamond. The .80 carat H VS2 diamond I received was even better in person than shown on the pictures and I was also happy with the price. When I took the diamond into London to get it set on the platinum ring I chose the jeweller was very impressed with the diamond and gave me the confirmation that I made the right choice in picking Brian Gavin. From all the research I had done it was clear the cut of the diamond was of most importance and you will not find a better cut diamond at this price point.
Date of experience: January 31, 2016
Mark, thank you so much for your kind review. We pride ourselves on delivering the best diamond cut, color and clarity in the market, so we’re glad you found the Brian Gavin Diamond experience to be perfect in every way. The glamour shots we send are just a taste of what to expect and we’re happy you were even more blown away once you saw the ring in person. We wish you and your fiancée a lifetime of happiness.
bob c.
1 reviews US
unbelievable from start to finish!!!
Unbelievable from start to finish!! I got an engagement ring from BGD and worked with Kaity through email/phone and from start to finish had a very pleasant experience! The ring arrived today and it is soooo much nicer than i could have ever imagined, the stock pictures on the website do not do the ring in person any justice. I highly recommend the "Anita" setting if you are looking for a halo style ring. I opted for a .8 carat signature cut center stone and i have never seen a diamond sparkle so much in person Absolutely amazing, and will def be coming back for the matching wedding band as well as any other diamonds that are in her future!
Date of experience: February 02, 2016
Bob, thank you so much for sharing your wonderful experience. The Anita setting is a gorgeous choice for a halo. From our very first interaction to the day you received your ring, Katie and our team have loved working with you. We’re elated to hear that the engagement ring was a hit and we look forward to working on your wedding bands!
Tony
1 reviews AU
Brilliant
I can't thank the staff at Brian Gavin and Sholdt enough for helping me with my custom design ring. The whole process was quite smooth and I was blown away by the finished product. I would recommend them to anyone.
Date of experience: February 03, 2016
Tony, thank you so much for your kind words—they truly mean so much to us! We loved working with you and the Sholdt team to create your perfect ring. Service is at the cornerstone of our business and we’re proud each time one of our valued customers shares such great feedback. Thank you for choosing Brian Gavin Diamonds.
John Wielki
1 reviews US
Probably added years to my life from stress reduction!!!
The customer service was amazing. I'd ask a question and get an email back within hours to a day at max. Lesley-VP/Director of sales, was awesome and helpful. She helped me find the exact diamond I was looking for and within my financial means. I got a very high quality Brian Gavin Signature Diamond, and a more perfect setting than I'd found anywhere. And I spent amount 1/3 of what I'd have spent at Tiffany's (Not trying to bash Tiffany, They could not and said it WAS NOT possible to get the setting I had desired with the carat weight I had in mind). Lesley at Brian Gavin made it happen, and made it too easy! I would recommend them to ANYONE!
Date of experience: February 06, 2016
John - thank you so much for the incredible review! We're honored to hear that you had such a phenomenal experience and hold Brian Gavin Diamonds in such high esteem. Lesley was happy to work with you to help find the perfect diamond and setting. We pride ourselves on having service that dazzles just as much as our diamonds, so we're glad to hear your purchase exceeded your expectations. We hope to work with you again in the future.
Stephen Wong
1 reviews US
Great quality setting and professional service!
Wanted to get a particular style engagement ring setting and looked all over the internet. Read great reviews about Brian Gavin and decided to go with their services. My fiance loves the engagement ring and the craftsmanship of the setting is great. Could not be happier with the service, quality and professionalism that Brian Gavin provided. Recommend this company and won't hesitate to do business with again!
Date of experience: February 07, 2016
Stephen, we're elated to hear that both you and your fiancé love the engagement ring. We strive to have the highest quality service and craftsmanship in the industry, so we're so glad you had an exceptional experience. We'd love to work with you again. Congratulations -- wishing you both a lifetime of happiness together!
VJ
1 reviews US
Sparkling
Sparkling diamonds and sparkling online purchase experience
Date of experience: February 08, 2016
VJ, Thank you so much for the 5-star review. We are so happy to hear that you love your purchase. Thank you for choosing Brian Gavin Diamonds.
Rick
1 reviews US
Truly one of a kind
I got my jeweler to order the best G VS1 diamond he could get his hands on, and I ordered a GVS1 ideal diamond as well as a G VS1 signature ideal diamond from Blue Nile. Finally I ordered a G VS2 signature from Brian Gavin. By far, Brian Gavin's diamond had the best cut and quality and even though it was a VS2 while the others were VS1s I sent the other ones back. Brianna's diamond was a little more expensive but it was worth it.
Date of experience: February 13, 2016
Rick, what an amazing compliment! Thank you so much for your kind feedback. We're so happy to help provide the most dazzling diamond for Brianna. At Brian Gavin Diamonds, we pride ourselves on super ideal cuts that offer the highest light return. With five generations of diamond cutters in our family, we strive to have the most pristine cut, color and clarity in every diamond that leaves our showroom. Thank you for choosing Brian Gavin Diamonds.
Anonymous
1 reviews US
Start to finish - I couldn't be more pleased.
Anthony answered all my questions and pointed me in a direction that helped me feel really good about my purchase. The sparkle of the stud earrings is out of this world.
Date of experience: February 13, 2016
Thank you so much for your glowing review. Anthony had a wonderful time getting to know you and helping create the perfect stud earrings with our team. We're so happy you love the earrings and hope to work again together soon!
Chris
1 reviews US
Simply a great experience
Choosing and buying a diamond is a daunting experience, the web site is a great tool for learning and then browsing then once I had narrowed tings down Jamie was such a great help, she made the process painless and while I may instinctively lean towards doubt all of her advice was absolutely spot on, things couldn't have gone any better.
Date of experience: February 17, 2016
Chris, thank you for your kind feedback. We want our customers to feel as comfortable and as confident as possible with their purchase. We’re so happy that you felt educated and at ease during your experience. Jamie and our team loved working with you to create the perfect ring. Thank you so much for choosing Brian Gavin Diamonds.
Adam C.
1 reviews US
The name speaks for itself
I spent 80+ hours reading all I could to educate myself about getting the best possible diamond for my money before purchasing an engagement ring. I realized I could never learn everything there is to know about diamonds, so I contacted Katy at The Diamond Pro. She helped me find the perfect diamond. She emphasized the fact that the only important aspect of a diamond's clarity is that it is EYE CLEAN and not to waste my money on a higher clarity grade. She also told me that since I was planning to set the ring in platinum, I would be perfectly OK going with a J color diamond. I was prepared to purchase a stone at James Allen that had a clarity of VVS1 and H color, but Katy found a perfectly eye clean diamond here at Brian Gavin that had a clarity of just VS2 (three steps down in clarity) and J color (two steps down). I never thought I would be able to afford one of Brian Gavin's amazingly well-cut stones on my budget, but bumping the clarity and color down brought a beautiful BG diamond right into my price range. I could not be happier with my purchase. Everything positive you have likely heard about BGD is absolutely true! If you'd told me a year ago that I'd be able to afford this absolutely brilliant diamond, I'd have never believed it! Thanks to the help of Katy at The Diamond Pro, along with Anthony Hughes from BGD, I could not have had a better experience. A++! My ONLY complaint is that the ring does not come in a traditional hinged engagement ring box. The box slides out of its sleeve, and while it is a very sharp and sleek look, there's something missing in a proposal if you can't open that box by the hinge while down on one knee. Not a deal breaker, but still... kind of an awkward way to present the ring if you're going for a traditional proposal. Luckily, once she sees this amazing diamond, she will forget about the box completely!
Date of experience: February 19, 2016
Jingwen Zhang
1 reviews US
Beautiful wedding band.
glad I found my wedding band at Brain Garvin. It is absolutely gorgeous!!
Date of experience: February 20, 2016
Jingwen, thank you so much for choosing Brian Gavin Diamonds. We're thrilled to hear that you love your new wedding band. We hope to work with you again in the future.
Melissa Hardy
1 reviews US
First Class Transaction, Beautiful Diamond
This was a first class transaction from start to finish and I'm very happy with my diamond pendant. The diamond sparkles like crazy. Customer service was outstanding. Very quick with communications, very detailed, and I loved getting the glamour shots of my necklace just prior to shipping. Shipping was by Fed Ex and very secure (had to pick it up at a Fed Ex location and sign for it) and it was well packaged with excellent presentation (nice box, pretty bow, diamond certificate in sturdy folder, etc.). This was my first Brian Gavin purchase and I wouldn't hesitate to buy from them again and would gladly refer people to Brian Gavin as well. Thank you!
Date of experience: February 20, 2016
Thank you for your glowing review, Melissa. We're thrilled that you enjoyed the entire process, and that you're especially pleased with your new necklace. We like to ensure that our customer service is as flawless as our diamond cuts, so your feedback means a lot. Thanks for choosing Brian Gavin Diamonds—we’d love to work together again in the future.
Miles
1 reviews US
Great service, products, and experience
Shopping at BGD was an easy and pleasant experience. Website is easy to use and customer representatives were helpful and polite.
Date of experience: February 22, 2016
Miles, thank you for sharing your stellar experience with us. We are so happy to hear that you had an easy, personalized experience and enjoyed working with our customer service team. Thank you for choosing Brian Gavin Diamonds.
SM
1 reviews US
Excellent service until ring delivered
Everyone I spoke to, especially Jamie and Lesley, we very friendly and helpful. Replies to inquiries were quick and straightforward. The ring itself lived up to expectations. The diamond was excellent. Packaging was also very nice and gives the impression of quality. One area where I think there could be improvement is post sales customer service/follow-up. No one contacted me to see if I 1) had received the ring 2) was happy with it. It seems I was forgotten once the transaction was complete; only receiving automated emails regarding posting this review and other future sales related information. This was disappointing and felt very abrupt. I wasn't sure whether to give them 3 stars or 4. I ended up selecting 4 stars due to product and overall experience being excellent. I still recommend them, but some of that personal touch I had hoped to receive was definitely missing once the money exchanged hands.
Date of experience: February 22, 2016
Debra L.
1 reviews US
Love my new ring!
I could not be more happy with my recent purchase from Brian Gavin Diamonds. Jamie helped me every step of the way by answering my many questions, providing additional photos and making sure I was able to create my dream ring without any hassles. Jamie told me the ring would take 14 business days to complete and it was done early which was a nice surprise. When I opened the box I literally gasped because it is so beautiful. I am amazed by the fire, flash and sparkle of the BG Hearts and Arrows Diamonds. The platinum setting is solid and substantial and really shows off the diamond. I am so pleased and would highly recommend BG to anyone shopping for diamonds.
Date of experience: February 25, 2016
Debra, we are thrilled to hear you love the Hearts and Arrow diamonds just as much as we do! It was our pleasure working with you, and it's helpful for us to hear what stood out to you about your Brian Gavin Diamond experience. We're glad you're enjoying your new ring. We'd love to stay in touch and work together in the future.
Zane
1 reviews US
Great custom jeweler
Brian Gavin Diamonds makes great jewelry. They offer pretty much anything you would want, but they can also create a completely custom design. I've bought off-the-shelf items and I've created a custom engagement ring band (with several features from several different bands). Their customer service is great too. If there is something you want that you don't see, just ask, and they will make it custom or find it quickly through a supplier.
Date of experience: March 07, 2016
Zane, we're so happy to hear that you had a positive experience working with us. We strive to have the highest quality service and craftsmanship in the industry, so we're so glad you had an exceptional time working with our team to create your custom jewelry. We hope to work with you again in the future!
ES
1 reviews US
The ring looks awesome
The ring looks awesome
Date of experience: March 09, 2016
ES, thank you so much for choosing Brian Gavin Diamonds. We're thrilled to hear that you love your new ring. Wear it well!
Sharon Saul
1 reviews US
Best place to buy your diamonds
This is the third time we have bought engagement rings from Brian Gavin Diamonds. The settings have been unique and the diamonds magnificent and of unparalleled beauty. On one occasion the bride draw a picture of the setting she wanted and they designed it...sending a CAD photo of it first till they got exactly what she had dreamed. They are professionals who know how to guide your decision making. I have absolute trust in them, which is critical when making such a significant purchase. Shop nowhere else....
Date of experience: March 13, 2016
Sharon, thank you so much for your amazing feedback. There’s nothing we love more than bringing customer creations to life and we’ve loved making the visions you provide us with a reality. Thank you for being a loyal BGD customer—we’ve enjoyed working with you and look forward to a sparkling future.
Alex Feng
1 reviews US
Great customer service
Anthony answered my 3534523452 questions with patience, and I walked out feel like I made a great purchase and was well looked after. The other staff with Brian Gavin were great as well.
Date of experience: March 14, 2016
Alex, that’s wonderful to hear. We’re pleased that Anthony and our team were able to answers your questions and make you feel confident and comfortable in your jewelry purchase. We’ve truly enjoyed working with you and hope to work together again in the future!
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.