Reviews 4.5
1,618 total
LM
1 reviews GB
Excellent Service and Dellivery
Great Service and Dellivery of package.
Date of experience: December 21, 2015
Thank you so much, LM. We're so pleased that you were happy with our quality service. We hope to work with you again in the future.
Vanessa Jones
1 reviews GB
Excellent products and service!
We recently imported a 1.5 carat diamond set in a beautiful platinum ring from Brian and his team. The advice was excellent and I even got to speak to Brian himself - not just a 5 minute call, a full hour or more of invaluable diamond education. Lesley and her team were excellent too and the ring arrived bang on schedule despite the Christmas rush. The diamond is from the Brian Gavin Signature Hearts and Arrows range and is stunning. I don't think you can go wrong with these diamonds as they are pre-selected to very fine tolerances for the best light performance. However, you can pay more with other vendors if you are not careful, so check out Brian's inventory first before you decide. I'm sure you'll be pleased and you'll save some cash too! Dave
Date of experience: December 21, 2015
Thank you so much for your kind words. We're so glad you received exceptional service from Brian, Lesley and the rest of our team. We are dedicated to ensuring that each and every customer gets the attention and care they need. Enlightening others on diamond education is one of Brian’s favorite passions in the jewelry industry. We were more than happy to provide you with a Brian Gavin Signature Hearts and Arrows diamond that meets our impeccable standards. Thank you for choosing Brian Gavin. We hope to work with you again in the future!
Vince Tsai
1 reviews HK
Wow! People notice the diamond
If you want people to notice your stone. Look no further. You've found it. Hands down, Brian Gavin Blue Collection saves you some money and IS equally stunning. I was with my wive in a dimly lit restaurant. I did notice from the corner of my eyes women glancing over at her ring. Even from a few tables away. Going shopping, same case. Sales ladies were looking at her ring. How did I feel? Fantastic, every dollar well spent on her! Seriously, I cannot believe how sparkly it is. It just blinds your eyes from a distance and catches your attention from far away. The stone also looks like it is on fire if viewed directly at its table. I keep on telling her how fantastic her ring looks!! She is so proud of her ring. I think, i love her ring as much as she does. Now I understand why cut is KING. Makes me want to visit Tif*any and look down at every ring in their collection because I know that none of them can achieve the same cutting. I would take down 0.5 star because it took 28 business days to send out may shipment. Just imagine the wait...... Kudos to Leslie who admitted that the ring I had initially selected didn't meet their quality standards. I am glad to learn that they dropped that brand from their inventory. Leslie offered me an alternative ring which was priced higher than my initial ring (WOW). And it even looked better than my initial selection by a stretch. Finally, as a gesture, it would be great if you could offer free international shipping to your overseas clients or offer 50% off shipping. Just take the hit in your books. Your overseas clients will be thankful for this small gesture. Thank you Brian and team. We are proud to be part of the BGD family now.
Date of experience: December 23, 2015
Sara Duchovnay
1 reviews US
Incredible service, incredible jewelry
I was impressed with every aspect of my experience with Brian Gavin Diamonds. The customer service was superb and my new studs are to die for! I can't wait to see my diamond that is currently there being recut!
Date of experience: December 24, 2015
Sara, we're thrilled to hear that you were elated with the Brian Gavin Diamonds experience. We love working with you and cannot wait to see what you think of your diamond. Thank you for being a loyal customer.
Richard G
1 reviews US
Have not received yet
They are very nice to work with and responsive. Ordered a ring for Christmas but it did not arrive as scheduled. This is FedEx's fault not Brian Gavin. I did order a six prong setting but it is coming with four prongs. That was disappointing but will see how it looks and let my wife decide if she wants to keep it or send it back.
Date of experience: December 24, 2015
Richard, as discussed, we apologize that your setting is the 4 prong model instead of the 6 prong one you purchased. We will wait to hear from you as to whether your wife likes the 4 prongs or if you would like to get it back to us for exchange at our expense. We are sorry that FedEx experienced delays with their heavy volumes and hope that there is still a chance that the package will make it for Christmas.
Joshua Stone
1 reviews US
Great service
The team at Brian Gavin Diamonds are amazingly helpful and kind. Thank you Emily you where very sweet and helpful.
Date of experience: December 24, 2015
Joshua, thank you so much for your kind review. Emily and the entire BGD team have loved working with you.
Dan
1 reviews US
Great service and product!
I researched a lot for a great diamond engagement ring and all the blogs and diamond experts pointed towards Brian Gavin Diamonds as their top choice. Needless to say, they did not disappoint in the very least. I am a happy customer.
Date of experience: December 24, 2015
Dan, we are so happy that your research led you to us. Your feedback means so much to us and we're thrilled to hear that you are happy with your purchase. We hope to work with you again in the future!
Francois R.
1 reviews CA
Excellent Product but Moderate Delivery
First and foremost, I would like to underline the fact that the 2000$ engagement ring delivered by Brian Gavin Diamonds is as advertised. The selection process can be quite complicated, but it is made more simple and it is transparent with this company. However, I expected the delay of 15 business days to be respected, which was not and complicated the proposal. So my advice would be to buy it from BGD, but do it with 20-business days rather than 15. The price-quality ratio of this company is very good.
Date of experience: December 27, 2015
Daryl Krauza
1 reviews US
Brilliant Diamonds
Bought a Brian Gavin signature princess. The light return is stunning. I will not hesitate to buy more diamonds from them in the future.
Date of experience: December 28, 2015
Daryl, thank you so much for your kind feedback. With five generations of diamond cutters in our family tree, we strive to have the most pristine cut, color and clarity in every diamond that leaves our showroom. We're thrilled to hear that you love you Brian Gavin Signature Princess Cut Diamond and look forward to working together on future projects.
Charles
1 reviews US
She loved it
Beautiful ring, great customer service. I called several times with questions and they were very helpful.
Date of experience: December 30, 2015
Charles, thank you so much for your glowing review. We like our service to sparkle just like our diamonds, so we're happy to hear you were pleased with the entire experience. We hope to work with you again in the future.
Eliezer Lazaroff
1 reviews US
Great product. Great price!
Customer service is second to none! Items arrived when promised and looked even better than in the pictures! Thank you!
Date of experience: December 31, 2015
Eliezer, thank you for your 5-star review! We love making our customers feel confident and happy with their purchases. We're elated to hear your loved your jewelry and hope to work together again soon.
Domenico B
1 reviews US
Diamonds by the yard bracelet
Great customer service and amazing craftsmanship! I love my new bracelet!!
Date of experience: January 02, 2016
Domenico, thank you so much for choosing Brian Gavin Diamonds. Working with you on your bracelet was an absolute treat.
JZ
1 reviews CH
Awesome experience !
To celebrate a major birthday milestone we were looking for a round diamond within the 2.7-3 ct range, with specific characteristics and outstanding light performance. This was a significant purchase and we wanted to get it right so we turned to Brian Gavin because the quality of his stones is second to none. As his inventory did not have the stone we were looking for, Brian looked for a suitable piece of rough and custom-cut it for us. Not only did the carat, colour and clarity of the finished stone exactly match our criteria but the proportions of the cut are just amazing ! This resulted in the most beautiful diamond we could have ever dreamt of ! A perfect balance and harmony between exceptional brightness and fire. We couldn't be happier ! Last but not least, Brian, Lesley and the BGD team answered all our queries with kindness and efficiency and went the extra mile to accommodate us in every respect. We had a unique experience with them and can't recommend them enough !!
Date of experience: January 06, 2016
JZ, we’re so happy you chose Brian Gavin Diamonds to help celebrate your milestone birthday. Brian, Lesley, and the entire team at BGD really enjoyed getting to know you and helping you find the ideal diamond you deserve. As you know, Brian is a fifth generation diamond cutter and treats his craft as a fine art. We want every diamond that leaves our showroom to be a masterpiece, so we’re beyond excited to hear that your diamond was nothing less than exceptional! Thank you for sharing your experience with us.
Andrew Prodanov
1 reviews BG
Best ring ever
The ring was exceptional! I am so happy I found Brian Gavin. Thank you for making sure that the ring arrived on time in Bulgaria and answering all my questions. You made the proposal very easy. The ring fully exceeded my expectations. She said "yes" and gets a lot of compliments about the ring! It looks great on her. I couldn't do it without you...so thank you!
Date of experience: January 07, 2016
Andrew, thank you so much for sharing your positive experience with us. First off, congratulations! We’re so happy to hear she said “yes” and loves her new BGD ring. It has been such a pleasure working with you to create your engagement ring. We strive to have our customer service sparkle as much as our diamonds, so we’re so pleased to hear that we helped make your proposal easy and perfect. We wish you and your fiancé the very best and hope to work with you in the future!
Debby G
1 reviews US
Brain Gavin Diamonds
I was hesitant in buying a diamond online but I did research and found out B Gavin was a good place to start. I checked out their website and called and spoke with Lesley. Lesley was a joy to work with. I called her several times and she was always available to answer all my questions. B Gavin offers beautiful diamonds at a fair price and I was more than happy when I received my diamond. I would certainly recommend B Gavin and ask to speak with Lesley ! Looking forward to work with you again, Lesley!!
Date of experience: January 10, 2016
Debby, thank you for choosing Brian Gavin Diamonds. We’re so happy to hear that all of your research led you to us. Service is at the cornerstone of our business and we love taking a personal approach to jewelry. Lesley loved working with you and getting to know you throughout your diamond buying experience. We hope to stay in touch and work together again in the future!
Tyler Wilson
1 reviews US
Well Done
Once I called Brian Gavin, the level of customer service and knowledge was so high that I could not imagine continued with a diamond purchase with any other company.
Date of experience: January 15, 2016
Tyler, thank you so much for your glowing review. We’re glad to have made such a great impression and we hope to work with you again in the future.
S. M. Mehtala
1 reviews NL
My Brian Gavin Diamond is the best I've ever had
I believe cut quality is most important in a diamond. It is the one area I believe is non-negotiable and BGD makes choosing a diamond much easier because the cut of his diamonds is among the best. With that point secured, it was a simpler matter of choosing the other qualities to match my budget. I am immensely pleased with my purchase of the half carat VS2 with strong blue fluorescence from the Brian Gavin Blue line.
Date of experience: January 20, 2016
S. M., thank you so much for sharing your outstanding feedback. With five generations of diamond cutters in our family, we strive to have the most pristine cut, color and clarity in every diamond that leaves our showroom. We’re flattered that you take pride in our Brian Gavin Diamonds Signature Hearts and Arrows cuts and the Brian Gavin Blue line. We hope to work with you again in the future.
Miral Azam khalil
1 reviews US
excellent and trustworthy company
my experience both with emily and leslie has been nothing but outstanding. they are upfront about the quality of the diamonds and the settings.
Date of experience: January 23, 2016
Miral, we are so happy that you had an outstanding experience with Brian Gavin Diamonds. Emily, Lesley and the rest of the BGD team truly loved working with you. Thank you for choosing BGD.
Bradley Grant
1 reviews US
Outstanding customer experience
After reading everything I could get my hands on about diamonds, I came to the conclusion that Brian Gavin Diamonds was the best choice for us to purchase our wedding bands and an engagement ring. I have not regretted that choice at all. With such a substantial investment (around 50k), we needed a trustworthy jeweler. I had heard nothing but praise for BGD, even from two diamond experts I had spoken with. We purchased two standard wedding bands, and a custom eternity wedding band along with a custom engagement ring from BGD. We had about 3.5 working weeks prior to our deadline; They said they could meet it, and that is exactly what happened. They delivered a beautiful product just as promised. Sandy and I were absolutely blown away by how beautiful the diamond is, along with the craftsmanship and intricate detail of the custom engagement ring. I recommend BGD for anyone seeking the ultimate in customer service along with a product that is the best I have seen.
Date of experience: January 25, 2016
Bradley, thank you for the amazing compliment—we’re honored. We feel that customer service is just as important as our craft, so we strive to exceed our customers’ expectations. Your happiness and trust means the world to us. It was such a wonderful experience to work with you and Sandy—we look forward to the dazzling projects to come.
Adam McAllister
1 reviews CA
True to their promises
BGD met the high expectations I had coming into my first diamond purchase following the hours and hours of research I did. Not that I'm an expert, but comparing to other sellers, not only is their diamond quality itself top notch, their honesty and transparency about what exactly it is you're purchasing is top notch also. From what I understand, experts recommend BGD. From my personal experience, the assurance of knowing you're truly getting the best is worth it. On the service side, my many questions were met with all courtesy, even after several follow up questions that probably sounded belabouring...but I'm a bit like that. I noticed and appreciated their patience. My only slight qualm was that the diamond came a week and a half later than the 4 week estimate (they say you can expect your diamond and setting in 3-4 weeks). Like I said, it was only a slight disappointment (and that because I had to change my plans for proposing since time was somewhat of the essence); the rest of their service was wonderful. I really would recommend BGD to anyone who concerns themselves with getting top product quality and service. I will soon be in the market for a wedding band to match the engagement ring (possibly custom) and have no hesitations about starting with BGD.
Date of experience: January 25, 2016
Adam, we are so flattered by your glowing review. We aim to be top notch and set ourselves above the rest, so we’re happy you had an exceptional experience. We ensure the best cut, color and clarity in our diamonds as well as impeccable attention-to-detail in our designs. We are sorry to hear that the process delayed your proposal by a week, but are so glad you felt the wait for the perfect ring was well worth it. Thank you so much for choosing Brian Gavin Diamonds. We’re looking forward to working together on your wedding bands.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.