Reviews 4.5
1,618 total
yp
1 reviews US
the item is outstanding.
The item is really really good. The waiting is very long, need to have patience.
Date of experience: May 10, 2016
Thank you so much for choosing Brian Gavin Diamonds. We hope to work together again in the future.
Tianyi Cheng
1 reviews US
Right choice for an engagement ring
Brian Gavin is famous for its high standard for the signature series. I have had great experience recently purchasing a ring from them. I am very satisfied with the quality, price for the diamond. Also the website is well-designed (probably the best among competitors) for detailed research. However, the representative initially set the diamond on a different setting than my selected one. It was discovered by myself right before the ring got send out and they remedied the problem in a timely manner. Given this unnecessary trouble, I take out one star.
Date of experience: May 11, 2016
Tianyi, Thank you for the glowing review and positive feedback. The setting that you selected comes with both a 4 prong and a 6 prong option. We apologize that we initially selected the incorrect head and we appreciated your understanding as we corrected the error. We are pleased that we were still able to honor your must ship date and get your ring out to you in time.
Mike S
1 reviews US
Exceptional Company
Brian Gavin does exceptional work! I would recommend BGD to anyone. Their customer service was highly professional and easy to work with. An issue arised with shipping (shipping company's fault) and they helped me to resolve the issues and walked me through it. On top of that, the diamond ring came custom built per order and looks simply stunning. Thanks BGD!
Date of experience: May 13, 2016
Melanie Silvester
1 reviews AU
Exceeded my Expectations - Fantastic
All dealings with BGD have been fantastic. I purchased over the internet from Australia and liaised with my Diamond Consultant Katie Homuth, she was very informative, answered all my questions, allayed my fears and was as excited as I. The website is very well designed and was easy to navigate and compare. I chose the premium Hearts & Arrows diamonds set in a 3 stone 1/2 bezel yellow gold and platinum setting. The middle stone is a hand chosen Brian Gavin Blue. The stones are so amazing, shiny and bright with eye catching scintillation that is mesmerising. Exceeds all my expectations and far better than anything I tried on in retail shops or specialist diamond traders. My next purchase will be earrings. Gotta save my $'s first!
Date of experience: May 14, 2016
Thank you for your glowing review, Melanie. We're thrilled that you enjoyed working with Katie and that you're especially pleased with your new BGD creation. Brian Gavin Blue diamonds are definitely a popular choice among our customers, so we’re thrilled to hear you can’t stop staring at your sparkle. Thanks for choosing Brian Gavin Diamonds—we can’t wait to work together on your earrings!
Joseph
1 reviews US
Great customer service and beautiful rings
After I have done a lot of research but I came across Brian Gavin Diamonds through a third party website. Of course this being my first purchase of any diamond, I was skeptical with an online purchase. After looking at multiple reviews and suggestions, I proceeded with completing my purchase with brian gavin and Anthony helped me through the whole process. I had a specific design in mind so I requested a custom piece and the CAD rendering came within a couple weeks and the finished piece not long after that and the ring was shiny and beautiful. I couldn't be happier and I cannot wait to propose to my girlfriend. I would recommend brian gavin to anyone looking for quality and the price to match it.
Date of experience: May 16, 2016
Joseph, thank you so much for choosing Brian Gavin Diamonds after plenty of research. We understand that buying a jewelry item online is new to most people, which is why our team strives to make our customers feel as comfortable and confident in their purchase as possible. Our company is built on impeccable design and precision, so we’re so glad to hear you’re wowed by our craftsmanship and the impeccable customer service Anthony delivered. Congratulations on this next big chapter in your life!
RChu
1 reviews US
Great customer service and products, couldn't be happier!
I was referred to BG by a family member and lurked on the site for the perfect ring. When I found the perfect setting and diamond, Emily stepped up to the plate and ensured that I had the best experience from beginning to end.
Date of experience: May 17, 2016
RChu, we’re elated to hear that you were impressed by our high-quality customer service and craftsmanship. Emily and our team enjoyed making the prefect ring you envisioned a reality. We’re so glad your relative led you to us. We hope to work with you again soon!
Brandon
1 reviews CA
Amazing from start to finish
I would certainly recommend Brian Gavin to anyone in the market for an engagement ring. The experience was flawless (no pun intended) from beginning to end. The customer service was exceptional (Emily) throughout the process. The actual product met and exceeded my expectations. The most Beautiful cape series diamond and excellent craftsmanship of the ring. Truly an incredible experience!
Date of experience: May 17, 2016
Brandon, thank you for choosing Brian Gavin Diamonds. Emily and the BGD team were thankful to have worked with you to put together your fiancée’s extraordinary ring. Our new Brian Gavin Diamonds Cape Series is truly a unique line we’re proud of. We’re happy you love your new Cape diamond ring. We wish you and your fiancée all of the happiness in the world. Hope to work together in the future!
MW
1 reviews US
Happy Customer
If you have done your research on cushion cut diamonds, as I did extensively, you will already know Brian Gavin Diamonds is the place to come. At the time we were shopping, there were no H&A diamonds available within our search perimeters. We did; however, find one through the select option. It was the best non-Gavin cushion cut diamond we could find after MUCH looking at several reputable, online sites. When I arrived to pay for the chosen diamond, it was to our great fortune that a H&A cushion had just become available. I said that we could forego bringing in the other diamond; however, Leslie suggested that we proceed, so that we would have no doubts with our purchase. They took ASET photos of the select diamond and brought us in to compare the select and H&A diamonds in person. Needless to say, the Brian Gavin H&A cushion won, but this was a true testament to their desire for a happy, satisfied customer. Brian, himself, spent at least an hour with us, explaining the philosophy behind his cut. When it came time to choose a setting, he listened to the lifestyle of the recipient and recommended a different setting than the one we were considering. This recommendation cost him at least $800 in sales, but ensured a lifelong customer.
Date of experience: May 20, 2016
MW, we’re so flattered by your glowing review. We strive to give our customers the very best experience, tailored to their needs. We are so happy you were able to purchase a Brian Gavin Hearts and Arrows Cushion Cut diamond, all while meeting our team in the showroom. Brian loves sharing his knowledge with customers and is incredibly passionate about his craft. We are looking forward to working with you again in the future!
Rita Tharpe
1 reviews US
Flawless process
The process of ordering and receiving were great, and the ring is fabulous.
Date of experience: May 20, 2016
Rita, thank you so much for your kind review. We’re so happy to hear that you appreciate the quality of your ring and the dedication of our customer service team. We’ve enjoyed working with you and hope to again in the future.
Sandra Da Silva
1 reviews CA
Special Pendant to remember my dad
I have worked with Brian Gavin diamond before. I bought a BG diamond years ago to replace my small engagement diamond with a bigger one. The original engagement diamond just sat in my jewelry box in a horrible pendant that never say right on my neck. I also had a necklace that my mom and dad bought in Portugal for me years ago. My dad passed away in March so I wanted somethings that would remind me of him. BG and staff made be a beverly solitaire that fit my necklace. Great service. Necklace is beautiful. Couldn't have asked for something more beautiful to remember my dad. Thanks BG and staff for amazing work!
Date of experience: May 21, 2016
Sandra, thank you for being such a loyal BGD customer and choosing us to help commemorate your father. We are so honored to have had a chance to work with you on multiple occasions and to craft such a significant piece of jewelry in your life. We hope your necklace carries fond memories of him and the times you shared together. It was a privilege to work with you to create your special pendant.
LS
1 reviews AU
Beautiful diamonds, attentive service
I ordered a pair of Advance Selection diamonds. Unfortunately the pair I had picked out didn't meet the cut, but the customer service rep looking after me made sure that I ended up with the perfect diamonds. She was extremely patient and responsive. I'd highly recommend BGD to anyone looking for ideal cut diamonds and fantastic service.
Date of experience: May 22, 2016
Daniel Wong
1 reviews HK
Great customer service and product
Bought my engagement ring from the website. Throughout the process, there is the same person to follow up my case. He is very responsive and made the whole purchase feel very reliable and trustworthy. Asked to make some modification to the ring. The final product turned out the same quality and appearance as I expect. The only point I will raise is that their engraving on the ring is so small that it's not visible to naked eyes. Other than that, I will recommend this vendor to anyone.
Date of experience: May 23, 2016
Phoenix, AZ
1 reviews US
Half Bezel Pendant
Customer service was fantastic. Everything was as promised, and I couldn't be happier
Date of experience: May 24, 2016
Thank you so much for choosing Brian Gavin Diamonds. We’re elated to hear you felt well taken care of during the purchase of your half bezel pendant. We are looking forward to working with you in the future!
Michael Pawlowski
1 reviews US
Excellent company
Worked with me through the whole process of designing a custom ring and was able to deliver stunning results while staying in my budget. Im very happy I decided to go the custum route. They will explain the whole process and update you every step of the way.
Date of experience: May 24, 2016
Michael, we’re so happy to hear you had a wonderful experience from start to finish. Our focus on service and diamond quality sets us above the rest, all while striving to stay in our customer’s budget. We’re so happy you were stunned by our craftsmanship and customer service. We hope to work with you again in the future!
Jonathan Ong
1 reviews MY
High quality diamonds
Excellent Service. Deliver on time as promise. High quality heart and arrow diamonds and craftsmanship. Highly recommended.
Date of experience: May 26, 2016
Jonathan, we’re so happy to hear that you were pleased with our Hearts and Arrows diamonds and service. Thank you for choosing Brian Gavin Diamonds. We hope to work with you again in the future.
Henry
1 reviews US
Great experience
Website was great, easy to navigate and filter down choices. Buying process was easy even though the website considered Hawaii an international destination for shipping. A simple email took care of that and the process went very smoothly. Shipping was fast. Even though picking it up at a FedEx distribution center was a little more inconvenient than having it shipped to my house, it is a whole lot more secure. They even shipped a few extras in the box, very nice touches. Overall, a very good buying experience at a good price. I would highly recommend!
Date of experience: May 27, 2016
Henry, thanks for sharing your phenomenal feedback with us. We hope to ensure every client with the promise that their purchase is shipped in a safe and timely manner, and its wonderful to know that you appreciate the effort. Thank you for choosing Brian Gavin Diamonds.
kelly
1 reviews US
Top Notch Customer Service
Brian Gavin's staff is engaged and committed.
Date of experience: May 27, 2016
Thank you for your warm compliment, Kelly. At Brian Gavin Diamonds, we pride ourselves on maintaining the highest level of customer service. We love connecting with customers and making them happy. Thank you for choosing BGD!
Micah
1 reviews US
beautiful ring
My fiance loves the ring. All of her friends thinks it looks fake it is so perfect and clear. The overall experience was a pleasure. The signature cut is a definite recommendation.
Date of experience: May 27, 2016
Micah, congratulations on your engagement! We're so glad to hear your fiancé loves her Brian Gavin Diamonds Signature diamond. We’re also elated to hear that you had a smooth and pleasant process. Thanks for choosing Brian Gavin Diamonds.
Rob Faulkner
1 reviews US
Fantastic service. Goods exactly as promised.
Dealing with Brian Gavin was exactly what we should expect from retailers. Communication was top notch as was their products. Inquiries were responded to promptly. Staff were professional and courteous.
Date of experience: May 29, 2016
Rob, thank you for taking the time to write such a positive review. We’re so happy to hear that you had an exemplary time working with us. We hope to work together again in the future.
Saysha B
1 reviews US
25 anniversay 3 stone!
Leslie and Jamie have so much patience. Thank you!!! I appreciate the entire BGD team. The craftsmanship of my 3 stone the "Diana" is unbelievable!!! You guys knock it outta the park!!! Im so happy!!
Date of experience: May 30, 2016
Saysha, Jamie and our team loved working with you. We pride ourselves on having service that dazzles just as much as our diamonds, so we're glad to hear you had such a positive experience. We’re so happy that you chose Brian Gavin Diamonds, and we hope to work with you again in the future.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.