Reviews 4.5
1,618 total
Eric L
1 reviews HK
Engagement ring purchases
Great Service and awesome products!
Date of experience: March 18, 2016
Eric, thank you for your 5-star review! We love receiving positive feedback from our customers—it means so much to us. We hope to work together in the future.
Neil Richardson
1 reviews US
Diamond purchase
Great shopping experience and wonderful assistance from Brian and staff.
Date of experience: March 21, 2016
Neil, thank you so much for your 5-star review. We like our service to dazzle as much as our diamonds, so we’re thrilled to hear you were pleased with the shopping experience. Brian and our team have loved working with you.
Aaron Eaves
1 reviews US
An Experience Second To None
My experience at Brian Gavin Diamonds was second to none. After visiting several other jewelry stores, I knew immediately when I saw the engagement rings of Brian that this is exactly what I wanted to get my future wife. The craftsmanship is superb and the brilliance of the diamonds are outstanding! I've never seen something shine and sparkle so much before. From picking out the engagement ring to selecting the diamonds for the ring, the entire process couldn't have been easier. Everyone paid attention to the smallest of details and made me feel like I was their only customer. If you are looking to create an unforgettable moment with a beautiful ring, look no further....you've found the right jeweler!
Date of experience: March 23, 2016
Aaron, thank you so much for the glowing review. Every detail of your proposal to Quimi gives us butterflies and makes us so happy to have had the chance to work with you. We're elated to hear that you are impressed with Brian Gavin Diamonds’ super ideal cuts and designs. Our team is dedicated to offering not just brilliant sparkle, but also brilliant service. We’re so happy to hear you found the experience perfect and unforgettable. We hope to work with you and your bride-to-be again in the future!
Anonymous
1 reviews US
Ring is better than expected
Quick responses and received exactly what I ordered
Date of experience: March 25, 2016
Thank you so much for choosing Brian Gavin Diamonds. We’re so happy to hear our service and jewelry exceeded your expectations.
Josh
1 reviews CA
Excellent once again
Excellent experience - loved the engagement ring so came back for the wedding band. Really grateful that my fiancé could meet with someone at the store and see the options in person. My only regret is that I haven't met Brian in person, would like to shake his hand and take a picture with him. I think his craftsmanship and eye for diamonds is second to none. I would recommend him over and over again.
Date of experience: March 28, 2016
Josh, thank you so much for choosing Brian Gavin Diamonds for your engagement ring and wedding band. Brian would absolutely love to meet with you and your fiancé on your next visit to our showroom — we wouldn’t have it any other way! Thank you for praising our quality craftsmanship and dedication to diamond cutting. We hope to work with you on many projects to come (and take that photograph, of course). Congratulations on your engagement!
Kelly Benjamin
1 reviews US
Anita Halo with Hearts and Arrows round Diamond
Been married over 30 years and lost my diamond which was purchased elsewhere years ago. Found Brian Gavin on the web and was confident to order because of the great reviews. With help from Emily, we purchased the Anita Halo with Hearts and Arrows round diamond in 18k Rose gold. My ring arrived Monday. It is elegant and sparkles. Now I need to order the Anita wedding band. I am very happy with my ring and thankful I found Brian Gavin. My experience was great!
Date of experience: March 30, 2016
Kelly, thank you so much for choosing Brian Gavin Diamonds. We're honored that you came to us after your extensive online search. Losing a diamond is never fun, but we’re so happy to have had the opportunity to provide you with our Sure Sparkle. Emily and the team loved creating your stunning rose gold Anita Halo. We look forward to working with you in the future!
Hanny & Lelina
1 reviews BM
A cut above its competitiors! (pun intended)
BrianGavinDiamonds (BGD) has superb quality diamonds at a very reasonable price! We love how we could order in customised bands. We ordered a pair of customised wedding bands for our upcoming wedding. BGD's customer service is impeccable. (A million thanks to Katie of BGD!) They handle the sale through-and-through, always keeping the customer's need and specs in mind. They made sure they completely understood our needs, most especially the specs which we want for the bands. They're very flexible on shipping arrangements based on the customer's circumstances. In our case, we requested to have our items picked up from a designated FedEx ship centre. We liked that our items were shipped overnight with insurance at no extra cost to us. When we opened the package, the bands were very meticulously wrapped and packed. We were very happy with the quality of the bands and were amazed at how meticulously the customisations we requested were done and completed. Also, we weren't expecting, but they also sent us awesome glamour shots of our items. We wished, however, that there could have been more (free) font types available for the engraving. Overall, BGD, you guys are awesome! You deserve an extra star! We will definitely buy our next wedding milestone jewelry from you.
Date of experience: March 31, 2016
Hanny and Lelina, we are so blown away by your wonderful review! Thank you so much for taking the time to share your positive feedback with us. From start to finish, Katie and our team really enjoyed getting to know you and making you custom bands. Every detail from the rings’ creation to the packaging matters to us, so we’re so happy to hear that we exceeded your expectations. And we’re glad to hear you loved the glamour shots! They’re a fun sneak peek to get you excited before the real thing. We look forward to working with you in the future!
Walker
1 reviews US
Excellent quality and customer service
Every single interaction I had with Brian Gavin was excellent. They were knowledgeable, quick to respond, and helped be bring the engagement ring I had pictured in my mind to fruition. An absolute joy to work with, and look forward to working with them more in the future.
Date of experience: March 31, 2016
Walker, we truly enjoyed creating your custom ring for Catherine. Your West Texas proposal was absolutely gorgeous and we’re so honored to have been part of it. Your 3-stone ring was a beauty and your taste was exceptional. We look forward to working with you both when it’s time for wedding bands—congratulations!
Ian
1 reviews US
Perfection
Couldn't have been happier with the help selecting an amazing diamond and designing the perfect engagement ring!
Date of experience: April 01, 2016
Ian, thank you for sharing your great experience with us. We are so happy to hear that you had an outstanding, personalized experience. Thank you for choosing Brian Gavin Diamonds.
Jeffrey Price
1 reviews US
Great product, well worth the value!
Their products are very well crafted and always deliver superb light refraction.
Date of experience: April 02, 2016
Jeffrey, thank you so much for the 5-star review. We are so happy to hear that you love your purchase. Thank you for praising our craftsmanship and dedication to diamond cutting. We hope to work with you in the future.
Ramjet97503
1 reviews US
A good experience
BG did great work at a great price. The purchase was easy and the staff was accommodating throughout the process. The only issue was I was told I could speak the the jewelry maker but never got the opportunity. Also, follow-up after the sale was non-existent. There were no issues but after spending thousands of dollars I expected a call, email or text asking if everything was OK. Nonetheless, I would do business with BG again and recommend them. The quality and price is hard to beat!
Date of experience: April 03, 2016
We're very happy to hear that you loved your Brian Gavin Diamonds ring and found the quality and price to be exceptional. The Gavin family has been cutting diamonds for five generations and we pride ourselves on offering the highest level of craftsmanship on the market. Even as a growing international company, Brian Gavin is still involved in every detail of the creation from the diamond selection to the cutting. During the time we worked with you, Brian was in and out of our office on a series of international trips overseeing the production of his Signature diamonds. We are so sorry you didn't get to speak to him personally and didn't receive the attention you were looking for from our team. We strive to treat customers with the highest care possible from the beginning of your journey with us and far past the end. We sent an email to you on April 4th and look forward to reconnecting. Thank you so much for choosing Brian Gavin Diamonds and sharing your feedback.
T Kosmerl
1 reviews US
Full service Diamond purchasing with ease.
Started the purchase online, had a few question Katie Homuth was the one to help me. Had others that chimed in with emails wanting to help. No shortage of service here for me. Everything went as planned for me only purchased a diamond. They will be my goto for diamond purchases in the future, with them making it so easy to pick out to having the diamond in my possession.
Date of experience: April 03, 2016
Aimee Free
1 reviews US
Perfect in every way!
The folks at Brian Gavin Diamonds have helped me with several projects, and they make it such an enjoyable process from start to finish. My latest project was to have heart-shaped diamond set in their milgrain bezel stud earring, and it came out perfectly!
Date of experience: April 04, 2016
Aimee, we're so happy you continue to be impressed by our service and sparkle. Thank you for being such a loyal BGD customer. Our team loved working with you to create your earrings. We look forward to working together again in the future!
Bev Peterson
1 reviews US
Stunning!
The diamond purchasing experience can be quite overwhelming! We searched for awhile ourselves but weren't entirely trusting of either our knowledge or purchasing a diamond online. We enlisted the help of a diamond concierge (Todd Gray-Nice Ice) and let him know what we were looking for. He gave us several options from different online sources. We contacted the sources, asked our questions, and then made a decision. We purchased our diamond from Brian Gavin Diamonds and the service was exceptional. The staff (Emily and Shannon) were friendly, patient, and very informative. We contacted Brian Gavin Diamonds via the phone and the online chat feature. Both methods resulted in us getting our questions answered and our concerns alleviated. The company offers a 15 day return policy which helped ease many of our concerns regarding making this significant of a purchase online. The fact that we were able to view the GIA certification and various pictures of the diamond prior to purchasing it helped ease our anxieties and offered assurance we were purchasing the right diamond. Once the diamond was selected and paid for, we were kept informed of each step of the shipping process. The diamond arrived to the Fed Ex holding facility on the day promised. The packaging was very secure and once we opened the package the presentation felt upscale. We took the diamond to a local jeweler and had it placed in a custom made setting. The ring is stunning! We are absolutely thrilled with it and I receive compliments on it daily. The entire experience was quite pleasant and I would not hesitate to recommend purchasing online from Brian Gavin Diamonds. We are hoping to visit the showroom in the future (and I of course hope to receive more diamonds from BGD!)
Date of experience: April 05, 2016
Ben Jatutana
1 reviews SG
I'm so thrilled!!! Cannot wait to propose!
I spent almost every night online for more than 3 months to look for an ideal diamond for my engagement ring. I visited many renowned online retailers who carry GIA and AGS diamonds but I got to say Brian Gavin offers the best selection, most accurate and useful information. I chatted with Jamie a few times asking for the perfect diamond within my budget. She was super informative and truthful. I ended up buying a 2 carat HVS2 Signature H&A in a knife edge Tiffany's classic setting with them. My friend helped collect and carry to Singapore. She was so amazed with the diamond when she opened the package and told me it's incredibly shiny but sadly I had to wait for a month for her to come to Singapore! I just got the ring yesterday after a full month wait. Upon seeing the ring, I was so thrilled with its crisp whiteness and neat work that BGD crew had done for me. I cannot be happier with my ring and now I cannot wait to propose!! Thank you so so much to all BGD crew, especially Jamie and Brian! My engagement ring cannot be perfect if it wasn't for you! Ben
Date of experience: April 06, 2016
Ben, we are so honored and happy that your three months of research ended with us. Jamie and our team loved working with you to create the ideal ring for your future fiancée. We pride ourselves on having service that dazzles just as much as our diamonds, so we're glad to hear you had such a positive experience and felt informed throughout the process. We can’t wait to hear all about your proposal!
Karen
1 reviews US
A great experience
I live in the Houston area, so I was able to visit Brian Gavin's offices to select my ring. Lesley gave me so much wonderful support and personal attention that I have fond memories of the whole process. The ring is absolutely gorgeous! I couldn't be more pleased.
Date of experience: April 07, 2016
Karen, Lesley and our team loved having the opportunity to meet you in-person. Thank you so much for choosing Brian Gavin Diamonds and letting us create your perfect ring.
Adam B
1 reviews US
Wow! Took a leap of faith and so glad I did.
There are risks all the time purchasing jewelry online. Is the description correct, is it vibrant enough, is there a difference between items, companies, manufacturers. Comparing prices and selecting options based on multiple factors is what I do for a living and trying to do that without physically seeing the jewelry was a nail bitter and a huge leap of faith. BUT WOW IM GLAD I DID!! The first look at the Brian Gavin's H&A Signature Cut diamond was displaying a kaleidoscope of colors back at me. Looking closer I could see the precision and beauty of the piece and just truly made me in aw. This diamond that's colors seemed endless was a BEYOND PERFECT representation of my endless love for the most beautiful woman in the world. Hearing the squeals and an overjoyed YES followed by "Oh my gosh, this is the most beautiful ring I have ever seen" definitely completed my overjoyed decision with going with Brian Gavin Diamonds. I personally want to thank you for all your help and for a quality well above anything I could have imagined. You have a customer for life.
Date of experience: April 08, 2016
Adam, we are so happy you took a leap and decided to work with us on your gorgeous ring. We understand that buying a high-priced jewelry item online is new to most people, which is why our team strives to make our customers feel as comfortable and confident in their purchase as possible. Our company is built on impeccable design and precision, so we’re so glad to hear you’re wowed by our craftsmanship. It’s exciting to hear that your fiancée was just as impressed. We’re so happy for you and can’t wait to work with you in the future.
Nancy
1 reviews US
Quality you can count on!
I sent in my own center stone to be set in one of Brian Gavin's settings and the final product is on point! I mean it. The proportions, setting height, polish, orientation of the stone were all perfect. I had some reservations at first because I did not purchase the stone from them and the customer service was not always consistent (it took a lot of follow up on my part to get clear answers to some of my questions), but in the end, they delivered an impeccable ring!
Date of experience: April 12, 2016
Wesley Adams
1 reviews AU
Absolutely Stunning!!
Thank you to Jamie and the Brian Gavin Team, my ring is amazing, absolutely stunning, I could not be happier with my purchase. Jamie was very responsive to all my queries, nothing was to hard to answer. The diamond sparkles like no other I have seen!! I will definitely be getting many items made in the coming years. The Brian Gavin team have made my special moment truly one to remember, I would highly recommend to anyone looking for that special stone. Thanks to all
Date of experience: April 12, 2016
Wesley, thank you so much for the amazing review. Jamie and the Brian Gavin team have absolutely loved working with you. Our team is dedicated to offering not just brilliant sparkle, but also brilliant service. We’re so happy to hear you found the experience perfect in every way. We are so excited to work with you on future projects. Thanks for choosing Brian Gavin Diamonds.
Justin
1 reviews US
Better than expected!
Got exactly what was advertised, diamond was beautiful and actually appraised at a much higher value from my local jeweler.
Date of experience: April 12, 2016
Justin, we’re so happy to hear that you had such an outstanding experience and love your diamond. We strive to have the highest quality service and craftsmanship in the industry, so we’re thrilled to hear you and your local jeweler were impressed by our super ideal cut. Thank you for choosing Brian Gavin Diamonds.
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.