I have always been blunt and direct when it comes to writing reviews. If I experience mediocre service, I will gladly label it as mediocre. However, I have very rarely encountered service that I considered to be utterly superb in almost every way. Without equivocation, Brian Gavin fits this description. From the moment I ordered the ring the communication I received was first rate. I received an email from one of the company's employees to let me know exactly when I could expect delivery, given the fact that the diamond needed to be shipped to Texas, inspected and then placed in the setting. This was followed by an email to let me know that the diamond had arrived, followed by an email to let me know that my diamond had been shipped. I was able to track the delivery via a link, sent by Brian Gavin. Perhaps the nicest touch of all was the 'glamor shots' of the ring I recieved the day after delivery: absolutely beautful, professional quality photos that I proudly shared with my interested mother. And the ring itself? Beautifully boxed, beautifully finished; just beautiful. Why anybody would ever buy a Hearts on Fire diamond is beyond me. Just order a Brian Gavin diamond that's twice the size, two thirds of the cost and equally (if not more) beautiful.