Reviews 4.4
9,780 total
TiredOfRunningAround
1 reviews US
Tire Description So Off I've Turned Into A Kevin, Sorry
I ordered two Continental Trail King tires that were advertised as OEM tires, which means they would be without manufacturer packaging and would therefore have a lower price. No issue there. The issue I had is that the tire was advertised as having Continental's Black Chili compound and was the ProTection version, both of which are found on Continental's highest spec mountain bike tires. The picture on the website showed a logo that fit with Continentals most recent branding, along with a sidewall pattern that matched what was on Continental's website. The tires I received had a logo matching the older version of the Continental Trail King, a tire that was updated in 2019. The side walls on the tires I received were also the same as the older version and did not match the pictures on the website. I found a review from 2015 that had pictures of the tires that matched the sidewalls and had similar logos. The top of the line Continental tires are all made in Germany (Black Chili/ProTection) whereas the ones I received were made in India. They also had a harder rubber compound than what I have on a Maxxis Aggressor and the tires were stiff and crackly feeling when unfolding. They felt like they've been sitting in a warehouse for a few years and have dried out. The sidewalls felt thin for something that was advertised as having Continental's highest level of protection. In short, while I am glad that BikeTiresDirect.com will be processing a refund for me, I am disappointed at the waste of time due to an extraordinarily misleading product listing. The bottom tier and frankly old tires that I received are so far from what the product listing stated that I can't understand it to be anything other than false advertising. I was really excited to be riding quality tires at a great price, instead I get to deal with shipping them back and waiting for a refund. A real shame as the other tires I purchased were fairly priced and the shipping, processing, and purchasing were excellent, but I cannot in good faith continue shopping with a retailer that posts such misleading product descriptions.
Date of experience: August 07, 2020
Gloria Sthay
1 reviews US
Thorn resistant tubes didn't work
I ordered thorn resistant tubes with Schrader valves. The valves were a bit wider and wouldn't fit into the hole on the wheel rim. Other schrader valves had always fit. Bike Tires Direct would refund my money only if I paid 7.95 for return shipping. The technician I spoke with kept assuring me that all the stems are the same width. That can't be true, if previously they have all fit into the opening and these didn't. I'm a bit miffed that the tubes were under $20.00, they didn't work and that it would cost $7.95 for me to return them.
Date of experience: July 24, 2020
Charles Engler
1 reviews US
A giant waste of my time
Ordered two bike repair stands using the same billing and shipping information that I have used literally thousands of times. A week later they say that their system cannot verify my billing or shipping info. Waste my time, back to Amazon for actual service!
Date of experience: July 16, 2020
Ralph McLouth
1 reviews GB
Price match ha ha
I ordered road tires using price match over weekend. The next day I got email saying it was refused because it did not include shipping and BTD made counter offer so I accepted it Saying to send them because I had no spares and couldn’t ride thinking they might get this out quick. The next day I got another email asking me to confirm the additional amount which I already did so now 3 days have passed and finally got shipping confirmation so I checked status which noted it would not arrive until the following weekend. So I complained getting a response they can’t control USPS. Finally got tires took 7 days - and 7 days I lost riding. I have been a good customer but no more- take a lesson from Amazon on Customerservice
Date of experience: June 30, 2020
Hello Ralph, We are sorry USPS is taking longer than expected, it is out of our control. Here is the order breakdown: Saturday the 20th you place the order at 4:40pm, that is past the same day shipping cut-off of 3:00pm Sunday there is no shipping, so your order was set to ship Monday the 22nd. Monday the 22nd we ship the order, typically USPS 2-3 days . The tracking info shows your order was delivered the Friday the 26th. Thank you, BTD
Glenn Goldan
1 reviews US
Phone diverted to a sales pitch...
Made an order online on 6/19/20 and after not hearing a word, tried to contact them at their advertised # 800.682.0570 which led directly into a Walmart $100 gift card promo if I dial 1. I dialed "0" and got through and was hung up on 3 times. Edit 6/29/20: Every bit of my original post is true as of 6/27/20 when I called 5 times, the last time being 1:51PM PDT. I just called the same number and they have a normal phone tree on now meaning "press 1 for sales, press 2 for..." and so on. On the 27th, you only had the option of dialing 1 to hear an offer (each time I called the offer changed) so I avoided that by pressing 0 on 3 of my attempts which ended up being a back channel into the sales bank and when I inquired about my order, they hung up. On all 5 attempts, the auto-attendant answered "BikesTiresDirect" - so no wrong number either.
Date of experience: June 27, 2020
Hello, This is 100 percent not accurate, we recieve over 200 calls a day. Thank you,
Justin Tipton
1 reviews US
My ordering experience has…
My ordering experience has progressively worsened over the past few months. I'm particularly frustrated by the lack of communication from the store about a refund I was promised to receive on 6/16/20 for a pair of Velocity Dyad rims that were damaged in transit to the warehouse.
Date of experience: June 19, 2020
ulmont smith
1 reviews US
Why 1 Star
Why 1 Star? I wrote a very honest and factual review of the Garmin Computer External Batter pack. The pack only works with round handlebars. There is not solution or mounts for other style bars. Why was this not posted? Had I known this prior to purchase, I would not have wasted my time. Last I looked, there is only one review for the external battery pack, it is not from me. I have no issue with the product but the mount is very limiting to only those with standard round handlebars, Many like me use "Flat" bars and a mount that attaches below the stem. I ride a Talon Most integrated bar and stem with a K-Edge mount that attaches at the bottom of the stem. No way to use the external battery.
Date of experience: March 16, 2020
Kevin Green
1 reviews US
Took over a week to get my order I…
Took over a week to get my order I contacted you people about it but nothing was done won't be back
Date of experience: February 08, 2020
Hello Kevin, Sorry that the shipping company had some delays, as we said in our response to you we can not make them speed it up, we did offer to reship if further delayed, but that was not needed. Thank you, BTD
Timothy Fairbanks
1 reviews US
Small instead or Medium
Small instead or Medium. Somehow my order for bicycle shorts got recorded as me requesting a small size. I have not worn small shorts in over 50 years. Then I was charged for returning the small shorts, never offered a chance to exchange them for the medium size, as I had requested. Think I am through with Bike TiresDirect.
Date of experience: December 20, 2019
Hello Timothy, Sorry to hear, we simply shipped what was submitted on the order. And when mistakes please happen, please give our customer service team an email or call to see if they can help. Thank you, BTD
David Kewer
1 reviews US
Waiting a week longer than I was…
Waiting a week longer than I was advised would receive it. The top priced shorts were horrible quality. Not your fault, but still they were paper thin. So no wonder they were on sale. I sent them back... and of course charged for the shipping label. I've been a Gold customer for many years. This type of service is what has me and others just going to Amazon and Google to find better priced options and service. Just telling the truth.
Date of experience: December 20, 2019
Hello David, Sorry to hear, unfortunately many packages shipped on "Black Friday" were not delivered on time, we wish we had more control over that, but we do not. The shorts you ordered are very high end, and the fabric is different than most shorts from that brand, but it is still very durable. But is is you who has to like them, so we will be refunded soon. Thank you, BTD
Ron Goade
1 reviews US
I ordered a helmet in the correct size…
I ordered a helmet in the correct size and when it was delivered it was more like a child's helmet. Couldn't even force it onto my head. Was asked to pay return shipping charges and asked that money be waived as the wrong size was sent. First email after I sent the helmet by UPS that they checked the helmet and it was the correct size. I checked with UPS and it hadn't been delivered! Received the last email stating they had now received the helmet and it was the correct size. totally bogus!
Date of experience: July 20, 2019
Dustin Westwood
1 reviews US
Be careful of who you deal with here
Be careful of who you deal with here. Most are great, but my last experience was horrible. Just yesterday placed an order that was a price match from a competitor. All I had to do was send a screen shot of the promotion. The next day I was going to do another order, another price match, sent the screen shot again. This time was a completely different story. The person on the other line was condescending, extremely rude and would not do the price match. Last time I do business with them. There are too many other competitors out there to do business like this.
Date of experience: May 11, 2019
Sorry you feel this way, but we do not do price matches from screen shots of Instagram stories, the first rep bent the rules to hep you out as a one time courtesy, when you tried to do again the very next day it was denied. To be qualify for price matching, here's what we need: The product must be identical to the item we offer, including brand, model year, size and color. The product must be in stock and available for immediate shipment from the competitor. The product match price should include any applicable shipping costs, import duties, and sales tax charged by the competitor. The product must be eligible for price matches and not subject to manufacturer or other restrictions. The competitor must be an authorized retailer for this product. Auction and classified sites such as eBay and Craigslist cannot be accepted for price match since there is no way to guarantee authenticity. Due to more stringent US Safety Regulations, we cannot price match on helmets sold or shipped from retailers outside of the US. Total order discounts and delayed rebates are not eligible, but please contact us directly to ask about rebate and order total discounts. Price Matches must be done at the time of purchase. We cannot price match retroactively. Free bonus products and buy-one-get-one products are not included with price-matched items. VIP Points are not awarded on price-match items. If we suspect you are a re-seller, any and all price matches will be declined. Thank you, BTD
Mike Houston
1 reviews US
Didn't know your return policy is so…
Didn't know your return policy is so antiquated. Will keep that in mind if I ever shop with you again.
Date of experience: March 28, 2019
Hello Mike, Thanks for the feedback and sorry to hear, feel free to reach out to us and let us know how you would like to see it modernized. Thank you, BTD
postman
1 reviews US
Disappointed
Handling and delivery of my order was a disappointment. I hope that this is not a recurring problem.
Date of experience: September 17, 2018
Flavio Zanin
1 reviews US
Good
Very very good
Date of experience: August 22, 2018
tom groves
1 reviews US
I made two purchases in one week
I made two purchases in one week. The earlier one does not show on my order history. Unfortunately with that order I received a Hammer gel "pint" of vanilla flavor, not the mocha I believed I ordered. I don't want to go through the hassle of returning the gel and will live with it, but it may well affect purchasing in the future.
Date of experience: May 01, 2018
Cary Drake
1 reviews US
Price Match Warning: May Not Include Free Shipping
I've told my story in the most neutral and hopefully evenhanded way to all or most of my cycling chums, as well as to some co-workers, and across the board...without fail...they've all agreed that BTD's policy, specifically their Price Match policy...in this application...is lame. BTD has determined that shipping cost(s) are to be included when matching prices...EVEN if the order total is above the $50 threshold which warrants free shipping. In addition, BTD had already sold and shipped (for free) the item in question to me for nearly the last 10 months....and then they changed their mind about our business relationship. On my last order attempt, Kim (a sales rep) actually asked if I could order more of the item because they (BTD) were loosing money on the free shipping. In my life, I've never had a sales rep complain about their free shipping and tried to coerce me, the customer, to order more...for their benefit. Later, when I called again and spoke to Dennis and asked why BTD were able/willing to price match my item AND ship for free for the previous 10 months or so, Dennis told me that I should be happy I was able to enjoy the free shipping as long as I did....as if it were a gift I guess...and I had never paid them my money. In any event, I'm not sure I'll do business with them again....haven't decided yet.
Date of experience: April 02, 2018
To be qualify for price matching, here's what we need: The product must be identical to the item we offer, including brand, model year, size and color. The product must be in stock and available for immediate shipment from the competitor. The product match price should include any applicable shipping costs, import duties, and sales tax charged by the competitor. The product must be eligible for price matches and not subject to manufacturer or other restrictions. The competitor must be an authorized retailer for this product. Auction and classified sites such as eBay and Craigslist cannot be accepted for price match since there is no way to guarantee authenticity. Total order discounts and delayed rebates are not eligible, but please contact us directly to ask about rebate and order total discounts. Price Matches must be done at the time of purchase. Free bonus products and buy-one-get-one products are not included with price-matched items. VIP Points are not awarded on price-match items. As we went over, the counter offer only reflects the competitor charging shipping. We still shipped for free. Thank you, BTD
charles brenneis
1 reviews US
tool did not fit as advertised
tool did not fit as advertised
Date of experience: April 01, 2018
jb
1 reviews US
The order took almost 2 weeks to arrive.
The order took almost 2 weeks to arrive.
Date of experience: March 24, 2018
neal stoughton
1 reviews US
This was a horrible experience because …
This was a horrible experience because of the shipping delays. I ordered on Friday with promised shipping the same day. But then the items were delivered to UPS and sat with them on Friday, Saturday, Sunday, Monday and were not shipped out until Tuesday! That is totally unacceptable. 4 days waiting for nothing!!!!!!!!!!!!!
Date of experience: January 05, 2018