Reviews 4.4
9,780 total
John --
1 reviews US
Hi, I hate to complain
Hi, I've been your customer for a long time, and been mostly satisfied. Your deliveries are prompt and there is always someone there to help with questions. Recently, however, I inquired about the type of brake pad I should buy and gave one of your reps the Shimano caliper model #. Well, it was the wrong type, so I re-ordered and receive the correct part. I could ship it back, but the UPS postage is $9 (per your return policy), shipping it via the post office would only be $5. (Shimano BP-K04S-MX). Also, your VIP point policy is deceiving. One would believe that it is 10% of the order value, but this is only true for MSRP prices. Recently I placed an order totally $104 and the VIP points I acquire was about 1.5 % - John
Date of experience: May 06, 2023
JPS
1 reviews US
Wrong tax rate charged
Went looking for specific Michelin tires, but unfortunately their selection of 700x23c tires was limited. Found something that would work, and applied my points towards a purchase. The tax rate in my area is technically 4.7%, and 5% is standard across many online retailers, but they charged me 8.2% and did not issue a refund of the difference when I asked.
Date of experience: February 05, 2023
Ben Merritt
1 reviews US
A better system is needed
Got emails saying it would be delivered February 4th, didn’t arrive until the 8th and it was a neighbor who delivered it because it was left on the floor of our mailbox area. Who knows whose problem this was either yours or the people who deliver for u. Either way way not to effective!!!
Date of experience: February 08, 2023
CAD moneky
1 reviews US
bike tires direct is my go to store.
bike tires direct is my go to store.
Date of experience: November 27, 2022
Douglas Gort
1 reviews US
Bike Tires Direct charges sales tax on…
Bike Tires Direct charges sales tax on clothing items exempt from. New York City does not tax clothing under $110
Date of experience: October 01, 2022
Marvin
1 reviews US
DT Swiss Wheel set and tire
I ordered a Schwalbe tire (experience was 5 stars) and DT Swiss P 1800 Spline Alloy Rim Brake Front Wheel - Quick Release (experience was 5 stars) and a DT Swiss P 1800 Spline Alloy Rim Brake Wheel Rear Wheel - Quick Release (experience was 2 stars). The shopping box on the rear wheel was ripped multiple locations and the valve stem and DT Swiss quick release skewer was missing.
Date of experience: September 26, 2022
DON J
1 reviews US
great service, but
great service, sub par packaging. Everything was shipped in bags. all the boxes were smashed to where the items were half falling out of the packaging. I get that it is probably cheaper than a box, however, i may re-think where to buy next tires/tubes at...
Date of experience: September 15, 2022
Hello Don, Thanks for the feedback, we tried something new and it is not working as well as we hoped for, with the feedback from you and others, we will make changes to our shipping methods. Thank you, BTD
Michael Moorman
1 reviews US
ordered 2 identical tires, still wainting for the second
I ordered 2 identical tires. One came from Oregon in abut 3 days. The second was to be shipped from Charlotte NC. Still haven't seen that one. Note I am in NC.
Date of experience: September 12, 2022
Hello Michael, Sorry to see, and thank you for bringing to our attention. There was a technical error that we have now fixed and we will ship the rest out today. Very sorry about the delay. Thank you, BTD
Dirk Beckett
1 reviews US
Orders take too long to arrive and…
Orders take too long to arrive and website says free return shipping for exchanges due to sizing issues, but I was charged for return shipping
Date of experience: September 06, 2022
Greg Carroll
1 reviews US
I'm not a fan of the back order system
I'm not a fan of the back order system. I placed my order in March and about every 2 weeks the system would reset the estimated delivery date out another 2 weeks - so I really had no idea when my tires would arrive. Also, the Continental boxes the tires came in were completely destroyed in the mylar shipping pouch. I guess the tires are ok.
Date of experience: September 03, 2022
rm
1 reviews US
13 months later...
I ordered an item in June of 2021. I was informed of delay after delay. In July of 2022 I gave up and asked to have the order cancelled. Miraculously, the item had shipped that very day. (Hmmm, what are the chances?) Later that day I received a tracking number. They did offer to send a shipping label for a return. But since I waited this long, I may as well keep the item.
Date of experience: July 07, 2022
Paul
1 reviews US
HED wheelset
After ordering HED wheelset, had continual emails about delay, 2 months after ordering finally were shipped only to have some mistake in the shipping, additional delay.
Date of experience: June 27, 2022
Evan Fusco
1 reviews US
Regular communication was appreciated
Regular communication was appreciated, but some degree of settings realistic expectations would have improved the experience. Waiting 9 months for tires is pretty ridiculous…
Date of experience: June 24, 2022
Carlos
1 reviews CR
The biggest perks are really the points…
The biggest perks are really the points off. Otherwise, much of the merchandise is overpriced compared to other websites like Backcountry, Competitive Cyclist, and the Pro's Closet.
Date of experience: April 25, 2022
Mark Losch
1 reviews US
I didn't realize when I ordered this…
I didn't realize when I ordered this tire that it was a wire bead tire. I thought I was ordering the same tire I had been using for several years, which is a folding tire. Much lighter. This tire had a very similar model name and possibly I did not recognize a slight difference in the name or description. I'm just pissed that I did not notice it. So I received this heavy tire which will work for me and I will use it. It'll probably outlast the the model I've been using. The mistake was mine. I would just like to see a clearer description in the web site.
Date of experience: April 22, 2022
Rick Potts
1 reviews US
Ordered continental tires in August and…
Ordered continental tires in August and just received them 2 weeks ago.
Date of experience: December 16, 2021
Hello Rick, Thanks for the feedback, and we understand. This has been one of, if not the most delayed products in cycling. We do the best we can with the dates provided to us, but as you know those dates not always turn out to be accurate. Glad you finally got them and we appreciate your patience! Thank you, BTD
Dale Alves
1 reviews US
The tire I got is expensive
The tire I got is expensive
Date of experience: October 04, 2021
This review fake "Dale" is outside the USA and not actually a customer of ours.
Athalia Haney
1 reviews US
I received the wrong size but the…
I received the wrong size but the quality is great
Date of experience: October 02, 2021
This review is fake, "Athalia" is outside the USA and not actually a customer of ours.
Moses Vaughan
1 reviews US
Wrong tubes sent (extra long stems)
Wrong tubes sent (extra long stems). Return was accepted; but shipping costs were not covered... Next time I'll use Amazon...free returns; zero hassles.
Date of experience: September 16, 2021
Hello Moses, Sorry to hear, but we shipped exactly what you ordered. We do offer a $7.95 return label for unwanted products. Had we shipped you something different that what was on your order, there would have been no charge. Thank you, Dennis
Norm Samuels
1 reviews US
Ordering experience was really great BUT ...
Ordering experience was really GREAT but in today's world the cost of returning an item (at $7) reduced my experience to just Average. Hoping that BikeTiresDirect returns the VIP points that was used to partially pay for what I had to return due to dissatisfied with the fit of the Mtn Bike shorts.
Date of experience: August 28, 2021