Reviews 4.4
9,780 total
mtb_shaun
1 reviews US
I ordered a bike computer on 2/21/23…
I ordered a bike computer on 2/21/23 for an upcoming bike race. It did not arrive in time, I did not have a computer for this race. 13 days from order to arrival is sub-par when compared to other online stores.
Date of experience: March 06, 2023
Hello, sorry to hear. In your situation we did all we could, a snow storm shut down the shipping carriers from even being able to pick up from our warehouse until the next week. Then add in a huge backlog for the shipping carrier, snow all over the west and your order is even later. Ultimately we had the order ready to ship as requested but the rest was out of our control. Your tracking: 03/06/2023 9:24 A.M. Delivered KIRTLAND, NM, US 03/06/2023 8:23 A.M. Out for Delivery Farmington, NM, United States 03/04/2023 5:55 A.M. On the Way Farmington, NM, United States 02/22/2023 3:09 P.M. Label Created United States So our apologies it did not arrive in time, please know it was not due to lack of effort on our part. Thank you, BTD
Frank S.
1 reviews US
Shipping leaves much to be desired.
I had no problem ordering a new tire and tube. The selection was great and the website was easy to follow.The problem for the less than stellar review is that I still haven't received the items I ordered, and today is 2023-01-15. It's a good thing I wasn't in a desperate need for the items. Is this what happens when you qualify for free shipping?
Date of experience: December 30, 2022
Hello Frank, Sorry to hear, I pulled up your order and the tracking shows:"Returning to Sender The street number is incorrect. This may delay delivery. We're attempting to update the address. / The package will be returned to the sender." Look for an email from our Customer Service team to verify the shipping address so we can reship. Thank you, BTD
Greg Olson
1 reviews US
BTD refuses to recognize my computer
BTD refuses to recognize my computer, probably from my add blocking/tracking. I order through Western Bike Works which is more friendly. Other than that it's a great place to purchase cycling needs.
Date of experience: August 21, 2022
Hello Greg, sorry to hear. I pulled up your account and there are no blocks, we only block accounts that have had fraudulent charges. As you may know, BikeTiresDirect and WesternBikeWorks are owned by the same company, so if your computer recognizes one, it should recognize the other as well. Our Customer Service would be happy to help if you reached out and gave us more details. Thank you, BTD
Darron Manley
1 reviews US
Michelin pro4 endurance tire s/b…
Michelin pro4 endurance tire s/b 25mm(ordered) actual @28mm which didn't clear brake caliper and couldn't use on the intended bike. I will use them on another bike but the sizing should be changed to reflect the actual width. I am pleased with the tires otherwise.
Date of experience: July 25, 2022
Hello Darron, Sorry to hear, actual measured tire width can vary depending on the internal width of the rim that the tire is being mounted on, so we can only list the ISO of the tire as that is the accepted international standard for sizing. If you have say a new modern rim, they are often wider as that is the trend currently, so your 25mm tire could measure out a bit wider. At the same time another customer may have a wheel from 1998 and it would be more narrow, so their tire might measure to less than 25mm. Thank you, BTD
Chip Savaglio
1 reviews US
The order experience went fine
The order experience went fine, however I am disappointed in the terravail tires. One tire is round, the other is wobbling on the rim. Took the tire off and remounted it, however the same results when mounted. The tires come coiled in a tight circle and hopefully it will smooth out, or I will ask for a refund. Update, BTD stated they would help, but quickly changed their position and made me just through hoops stating they thought it was an installation problem pushing the blame back on me. What a difficult company to work with. See the videos of the tires I uploaded for them and be the judge for yourself. I put em in a box and sent the tires back and purchased a panaracer from another company. I will never purchase from them again.
Date of experience: April 18, 2022
Hello Chip, Very sorry to hear about the tire concern! But our Customer Service is ready to help if needed. Look for an email from them as we will reach out to check in with you. Thank you, BTD
Framrz Afgan
1 reviews US
HelloHello, I am selling a handkerchief and I ask you to put me on the site
Hello, I am selling a handkerchief and I ask you to put me on the site
Date of experience: March 31, 2022
customer
1 reviews US
Paid for expedited shipping
Paid for expedited shipping, still arrived after the promised date. No response from sales at biketiresdirect.com. Unimpressive customer service. Dennis, thanks for your note. I responded privately to you as well. Take care / be safe out there. /dl
Date of experience: February 24, 2022
Hello, very sorry to see. No excuses here, I do see an email that some how was missed, not sure how we had that error. As for the shipping, look for an email from our Customer Service with a more detailed explanation. Our sincere apologies, typically we do really well, yours could have been better. Thank you, BTD
David Kozikowski
1 reviews US
I do not like it at all pace of crap
I do not like it at all pace of crap
Date of experience: February 17, 2022
Please reach out to our Customer Service if you are not happy with an item you purchased. Thank you, BTD
Charlie Cole
1 reviews US
Poor shipping company.
Sales were good but shipping was terrible. I tracked it across the country and when it arrived in Ft. Meyers about 5 miles from me it sat there then went north 200 miles to Plant City then back to Ft. Meyers then finally to Cape Coral. The package was so late the tracking number shut down and I couldn’t follow it. Maybe it’s time to find another shipper.
Date of experience: January 24, 2022
Hello Charlie, Sorry to see, but international shipments tend to have more delays and with this carrier we were able to ship to Canada for for free for you. Sorry it was delayed and glad you got your order. Thank you, BTD
Elvira Jade Singleton
1 reviews US
It has holes in it when i received it
It has holes in it when i received it
Date of experience: October 04, 2021
Hello, This review is fake, "Elvira" is outside the USA and is not actually a customer of ours.
Michael Ramsey
1 reviews US
Ordered tires
Ordered tires, not informed they were on back order until transaction was complete. Then to top it off charged for shipping because the tubes were in stock and sent out right away. Cmon guys, you can do better.
Date of experience: August 26, 2021
Carmela Dicicco
1 reviews US
Item ordered took a bike tour...
Item ordered took a bike tour across country to the east coast before finding way back to west coast to WA, a, close Oregon neighbor where trip began! Tracking to WA. was available till day of scheduled arrival, after that day all information of whereabouts were not known. Did call Bikes Direct explained situation, USPS seems to be the problem, not the first time.... Yes...finally received the item, happy with what I ordered and this is not my first order ...but, if there is a problem with the delivery service I think the company should be aware.
Date of experience: June 19, 2021
Denis Carroll
1 reviews US
My complaint regards shipping time…
My complaint regards shipping time rather than the product which was fine. I ordered 2 day shipping as I needed the item to ride. I realized that the weekend days didn't count but expected two days meant that the item would be delivered on a Tuesday. That is 2 days Monday and Tuesday. The delivery was late Wednsday-3 days by my count.
Date of experience: May 13, 2021
Hello Denis, Sorry to hear, but with the free USPS Priority Mail shipping option we note: "* Priority mail delivery dates are not guaranteed. This delivery date is our best estimate based on information we receive from USPS, but it is not unusual for the package to take one or two days longer to be delivered" Sorry that the order arrived later than you expected. Thank you, WBW
William Carter
1 reviews US
Tube Failed was too small
I was ignorant, I didn't I was sent a Michelin C2 tube and was supposed to be sent a C4 tube (I don't know about Michelins when I got the tire it said requires a C4 tube, I just took what I was sent, I didn't order a C2) I rode the bike got about a mile away and it failed had to push the bike back home holding the rear tire up the whole time, but it is ok just one of those things that happens
Date of experience: April 23, 2021
Hello William, Sorry to hear! C2 Airstop tube was what was on the order, but yes flats are a fact of cycling and do happen. Please don not hesitate to reach out if we can be of some help. Thank you, BTD
Sam Leake
1 reviews US
Emailed regarding lousy fitting gloves
Emailed regarding lousy fitting gloves. Received no reply. Good customer for many years. Hasta la Vista.
Date of experience: April 12, 2021
Hello Sam, You are correct, I did a search and found your email was missed, we are very sorry. If you do not hear from us within 24 hours something went wrong. We will reach out to right away, Thank you, BTD
Samuel Stokes
1 reviews US
BikeTireDirect promo codes are deceptive.
Delivery was fast and accurate on my first order, which I appreciate. However, I give this a two star so that it is read by the website designer. Here is the problem: A promo code was given to take 20% off of my order by BikeTiresDirect. When applied, the 20% off also removed free shipping, which meant that my order decreased in price by 1 dollar or about 2%. Not 20%. There appeared to be no way to remove the promo code as I might want to use it later for another order that would qualify for free shipping.
Date of experience: April 09, 2021
Hello Samuel, Interesting situation, we will email you some options. Thank you, BTD
Gary
1 reviews US
Still waiting
I. Ever got my tires. Still waiting. If they ever come, I will be a happy camper.
Date of experience: January 31, 2021
Hello Gary, The tracking info shows they were delivered over two weeks ago on the 16th to your front porch. Look for an email from our customer service to get you taken care of right away. Thank you, BTD
Alan Schneider
1 reviews US
Had to order shoe covers twice because of fit issues and paid shipping to return for 1/4 the value of the item. Disappointed.
Ordered shoe covers. First didn't fit and had to pay shipping to return them. This is disappointing as if I had bought locally, I could have ridden to do the refund. Even your site recognizes sized items are difficult to by online. This makes it just that much more so. Went to order the same in larger size and wasn't available any more. Selected another brand, carefully selected the size and got my order filled as expected. These new items just barely fit. May be the last time I order sized apparel again. Sorry.
Date of experience: December 24, 2020
Danny
1 reviews US
I ordered December 1st
I ordered December 1st, It took 14 days to get from Portland to Seattle.... I am in Florida. Perhaps I will get it by 2021! I realize this is not actually the vendor's fault, but maybe it is.
Date of experience: December 17, 2020
Hello Danny, Sorry to hear, we shipped the same day you ordered, but USPS is VERY late right now. We have heard from many customers with the same situation and their orders are starting to be delivered. Give it just a bit longer please. Thank you, BTD
Bob McKibben
1 reviews US
Bike Tires Direct were out of the tires…
Bike Tires Direct were out of the tires I wanted and told me that they would email when the tires arrived. That did not happen and when I discovered they had stock (1as it turned out) I needed 3. So I waited maybe 3 months to get the tires I wanted.
Date of experience: October 16, 2020