Reviews 4.4
9,780 total
James Heade
1 reviews US
Using a box for a packet of 6 small…
Using a box for a packet of 6 small bolts is overkill. A small padded envelope would have been cheaper and less carbon footprint.
Date of experience: March 19, 2024
WS Cyclist
1 reviews US
The Garmin Varia RTL515 is a great idea BUT
The Garmin Varia RTL515 is a great idea but not practical for implementation. There is no way to have a seat bag and use this product, even with the special saddle mount from Garmin. The BTD customer service rep diligently offered alternatives of bags for the bike triangle but they are to be too wide for me to ride with comfortably so they were not a solution either.
Date of experience: March 25, 2024
Skip Griffin
1 reviews US
Received confirmation that my order was…
Received confirmation that my order was shipped on Wednesday 1/10 from Portland, Oregon. We received it yesterday, Saturday 1/27. Guess the Winter weather was the reason for the delay, just wanted to make you aware. Thanks, Skip
Date of experience: January 10, 2024
Kris Klus
1 reviews US
I always like the prices at…
I always like the prices at BikeTiresDirect.com, and shopping is pretty easy. Typically packages are received in a timely fashion as well, but this order has been a bit of a disappointment in that regard. I believe weather has caused significant delays, but I can't be sure. I doesn't look like the shipment has even left the facility at this point and I placed the order three days ago.
Date of experience: January 18, 2024
Hello, Sorry for the delay, yes it was a weather delay. The shipping companies were not able to make it to our facility with all the snow and ice. Thank you, BTD
Lawrence Elber
1 reviews US
More than 1/2 the order has not been…
More than 1/2 the order has not been received. 3 items are listed as getting a shipping label and nothing further.
Date of experience: December 11, 2023
scott meader
1 reviews US
Shipping is a problem
While I like dealing with BikeTiresDirect and their pricing seems a little better than Amazon or others, I must admit that the free shippinmg option via USPS is a problem. It was well over a week before I received one item on my order where the item was in stock. I will have to weigh the benefit versus time on my next order.
Date of experience: November 27, 2023
Leapfrog
1 reviews US
The tire I bought was not fully labeled…
The tire I bought was not labeled on the site with its ERTO/ISO size. All the other tires of that model were consistent between mm (700x35mm) and ERTO (35-622). Except the one I needed, so I figured it would be the same for the 35 as for the 42 and 50. NOT TRUE. Had to return. My bike has very tight clearance, and a 37-622 hits the seat post, and a 35-622 clears.
Date of experience: November 22, 2023
Joel
1 reviews US
shipping to expensive for a single tire
shipping was too expensive for a single tire. I emptied the cart and left.
Date of experience: November 01, 2023
Timothy Argo
1 reviews US
Receipt of package
The order took 2 weeks before it arrived. Ordered 10/9/2023. Order arrived 10/23/2023. The tracking showed the package went from North Carolina to Portland OR and was shipped from Oregon.
Date of experience: October 23, 2023
Hello Timothy, Sorry to see the shipping was longer than it should have been! Sometimes the shipping companies have a "missort" and the package gets sent the wrong way, it is unfortunate but has nothing to do with us is out of control. Thank you, BTD
Michael E Bailly
1 reviews US
Guys
Guys, the shorts, which I've been getting for 15 years now were miss marked and to tight. I'm pushing soon to Thailand, where I bike for 5 months and I don't have time to return the undersized bike shorts. You got the model of the one's you sent. Say what?!!!
Date of experience: October 03, 2023
Marc
1 reviews US
The shirt I ordered was delivered with…
The shirt I ordered was delivered with a hole on a seam. I called and was directed to a recording that stated there would be a $8 return shipping fee that I thought was more than me buying thread and sewing up the hole.
Date of experience: September 05, 2023
Kurt Brenner
1 reviews US
UPS difficulties
Order was late, Couldn't track it with the UPS website. Finally arrived about a week late.
Date of experience: August 07, 2023
Sorry to see Kurt, we shipped your order on time as planned, but we are seeing a lot of delays with the shipping companies. It is frustrating as it is out of our control. Thank you, BTD
Shaw Lively
1 reviews US
expnsive returns
for smaller purchaes like clothing, be careful what you order on fit and all as returns are very expensive
Date of experience: August 03, 2023
Steven
1 reviews US
Fast shipping, but could use more info
It would have been helpful to know that the lockring is included. Also, it would be convenient if they sold the Shimano TL-LR15 lockring tool (or cross-referenced to an equivalent).
Date of experience: August 07, 2023
Abid ali
1 reviews PK
After speaking with sales
After speaking with sales, I ordered the wrong item. I called to return the item, they remembered our conversation, were very helpful and responded immediately. Stuff happens but they made it right. I'll continue to buy from them.
Date of experience: July 24, 2023
Bradley Bleck
1 reviews US
Shipping Screw Up
This won't keep me from using BTD, but there was a screwup with the shipping address. I called and was told it was taken care of and it wouild go to the desired address, but that didn't happen. For some, making the shipping address and the billing address the same didn't work when swapping from a shipping address used for a previous gift. I would have preferred that the items were resent to me and the old ones returned, but was told there was no process for that. Finally got my stuff but it was a bit of a pain.
Date of experience: July 18, 2023
Alex Rombach
1 reviews US
I bought two items and they both ended…
I bought two items and they both ended up being different then the expected item. I haven't bothered with returning them as I don't think it's worth the trouble. But the confusing description may impact my decision to purchase from here in the future.
Date of experience: July 27, 2023
Cabe Speary
1 reviews US
SLOW delivery...
Originally, I was told the tires would arrive July 5 after placing my order on June 30. I was then informed my package may be delayed due to "operating conditions," whatever that means. The tires sat in Portland for 3 days, and I finally got them on July 10th. I have gotten bike accessory products from England faster than that, with free shipping. I suggest finding another carrier, especially since it looks like UPS workers may go on strike. Never put all of your eggs in one basket. Use multiple carriers and give the customer the choice. Tires are fine and arrived in good condition.
Date of experience: July 10, 2023
Rebecca Zent
1 reviews US
Love deals! Website delays need better user experience
Love your sales deals, especially for Garmin. Wish the website was clearer if an item wasn’t going to be available for shop pickup with other gear ordered. There needs to be a prompt at checkout allowing the user to enter their address instead for shipment.
Date of experience: July 05, 2023
SMW
1 reviews US
Ordering was fine, but UPS was awful
Ordering was fine. The UPS notifications told me the package was arriving everyday for 5 days before it actually came. They'd be better off not giving tracking the delivery if it will be so inaccurate.
Date of experience: June 30, 2023