Reviews 3.5
1,633 total
jerene
1 reviews US
Easy process for a major event.
The whole process was simple with a updating info and docs. Everything in your fingertips online and people ready to answer when you had questions. Things were moving along at the right speed. Everything was ready before closing date.
Date of experience: December 04, 2020
Hi Jerene, thanks for leaving a 5 star review! Feel free to reach out if there's anything else we can do for you.
Jeff Knaggs
1 reviews US
What a great team!
I had been denied a loan from Bank of America because I was furloughed for a few months during the pandemic. Even though I had returned to work they refused to even talk to me about a loan. I found Better.com on Google and gave you a try. Before I had even finished filling out the application online the representative called me and assisted me in finishing. The whole experience was really as wonderful as it could have been. I applaud you all for doing a great job and I will recommend you to all I can. Thanks for everything!!
Date of experience: December 04, 2020
Thanks for the review, Jeff. Happy to hear that our team was able to help make your experience great. Let us know if there's anything else we can do for you in the future.
DB
1 reviews US
The process was a great process.
The process was a great process for a refinance. The loan was closed in a timely manner during the pandemic. Another major lender couldn't do it in 6 months and they did it in 2 months. I would use them again.
Date of experience: December 04, 2020
Hi DB, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future.
Kevin Barry
1 reviews US
Excellent website design and helpful…
Excellent website design and helpful staff every step of the way. I would definitely recommend them, and already have to several friends and family members.
Date of experience: December 07, 2020
Hi Kevin, thanks for leaving a review and recommending us to your friends and family! Glad to hear that our digital process contributed to a great experience for you. Let us know if there's anything else we can do for you.
Gleiry
1 reviews US
Great service and website was easy to…
Great service and website was easy to navigate. Didn't feel like I was pressured into doing anything like some companies do. Everything well organized and easy to access/upload. Would definitely recommend!
Date of experience: December 08, 2020
Hi Gleiry, I am thrilled to hear you enjoyed your experience with us. Thank you for choosing Better, and we hope to work with you again in the future!
Hiral
1 reviews US
Your mortgage shopping ends with BETTER.com
I understand Finance better than the most. Having gone through at least couple of dozen refinances in last 25 years (witnessing multiple real estate recessions), I can say this with 100% of the confidence that Better.com is Amazon of mortgage business. It has redefined the process with it's simplistic online portal that anyone can fall in love with. It's intuitive, realistic, real-time content is mesmerizing. My loan closed this week which took less than 30 days from the date I applied online. Half a dozen of my friends that I referred this to are also in the pipeline to close in a week or so and their experience resonates to mine. If you are a online geek, you will click to it's appeal in no time. If you like talking to a live agent, their expert team is available at lightening speed. My emails were responded within hours and they are phone call away for any urgent matters. In fact, they are so pro-active, I was blown away by their methodical and systematic approach to keep applicant informed at all stages. I can go on and on to list the advantages and if you want to experience it, just goto BETTER.com and see for yourself. Areas to improve? Everyone needs it. Underwriting process has been a black hole for me. It takes almost a week for the team to approve once all of your paper work is in. I'd love to have a visibility into this process if possible. A small feedback for the team.
Date of experience: December 08, 2020
Hi Hiral, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future.
AC
1 reviews US
Excellent up until the close
Just refinanced with Better last week so this is a fresh experience. Better has competitive rates, but make sure to shop around. They immediately matched better rates & closing costs I received from another lender. The user experience and workflow for the application and underwriting process was smooth and seamless. The closing process, on the other hand, felt like a different company. Perhaps it was my closing expert, but he didn't seem to have a handle on things and was very slow ro respond. We had some unique circumstances around signing, and they ended up giving me the incorrect information, forcing us to re-do things. Then when it came to the actual closing, they screwed up the documents and we had to close twice. This pushed back the closing date to the following month, which increased our closing costs due to the extra interest. Fortunately, they gave us a concession to cover the interest and fees charged by my previous lender (Wells Fargo). Post-close, there's been limited guidance on next steps. It seems that they pass on the loan to another company to service their loans. It'll be unclear how that experience will go, so I'll reserve my judgement until we're a few months in. I'm a bit wary from the closing experience but we will see.
Date of experience: December 08, 2020
Hi AC, thanks for leaving a review, and we're happy to hear about your overall experience with us. We hope to work with you again in the future.
Lyndsey Shotts
1 reviews US
This refinance experience was so fast…
This refinance experience was so fast and easy! Everything was online and easy to upload. Not to mention our rate was cut in half. Excellent service! Highly recommend.
Date of experience: December 09, 2020
Hi Lyndsey, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future.
Brian Wilber
1 reviews US
Worked but pay attention to...
Initial application, document review and upload was a breeze. Rate was great and very low fees. There was a struggle with communication at the end of funding and a ball was dropped. I had to make several calls and fuss a bit to get everything back on track, but it all worked out in the end.
Date of experience: December 09, 2020
Hi Brian, thanks for leaving a review, and we're happy to hear about your overall experience with us. We hope to work with you again in the future.
Sean Ferguson
1 reviews US
It doesn’t get better than Better
Excellent experience overall! Competitive rates with many options. The simple task-based workflows breaks the information gathering portion down into manageable pieces. Able to complete almost the entire process online at my own pace. Signing was fast with a notary coming to my home with many options for appointment times. One call to support team was answered immediately and provided quick assistance. Really couldn’t ask for a better experience.
Date of experience: December 09, 2020
Hi Sean, we're so happy to hear about your experience with Better and appreciate the 5 star review. Enjoy your home and we hope to work with you again in the future.
Debbie Eubanks Defreyn
1 reviews US
Everything was quick and so easy
Everything was quick and so easy. I loved the great communication and the ease of uploading things online. I would completely recommend Better!!
Date of experience: December 10, 2020
Hi Debbie, I am thrilled to hear you enjoyed your experience with us. Thank you for choosing Better, and we hope to work with you again in the future!
Ray Edwards
1 reviews US
The Processing Expert assigned to me was outstanding
I responded to an online ad about low refinancing rates and got many calls. The person from Better.com seemed more genuine and helpful than the others so I went with Better. The loan application process & document requests are a bit overwhelming at first but the Loan Processing Expert assigned to me was there to help me and she was very responsive to all my questions. The portal process worked smoothly for uploading documents. I would definitely use Better.com again and recommend them to others.
Date of experience: December 10, 2020
Hi Ray, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future.
Kj
1 reviews US
Great experience with Better
Better Mortgage was really easy to work with, refinancing was a smooth process and I was always able to get a response when I had questions.
Date of experience: December 10, 2020
Hi Kj, I am thrilled to hear you enjoyed your experience with us. Thank you for choosing Better, and we hope to work with you again in the future!
SELVA KUMARV
1 reviews US
Very easy and fastest processing 99%…
Very easy and fastest processing 99% online and signed the closing documents from home. I would recommend for my friends.
Date of experience: December 10, 2020
Hi Selva, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future.
Karthik Ballakur
1 reviews US
Would recommend to refinance somewhere else
The efficiency of the marketing team, property appraisal and underwriting was impressive. However, the impressiveness stops there. I had utilized "better mortgage" as well as "better settlement services" for title. The closing was not smooth at all. The closing agent assigned was giving me scripted responses rather than based on my actual case (eg, when I asked how to make payment for the cash to close, got a scripted response that it will depend on my title company. My title company had already been finalized to better settlement services itself and we were awaiting for the final closing disclosure! I would have expected the agent to look at my case and respond based on their own title company's process! A little effort would have helped here.) For the closing itself, I was provided a set of possible dates based on better mortgage and better settlement's feasibility and I was required to pick the date and time. When I finalized the date and time of closing, better.com was not able to provide me with the closing disclosure till the time of closing! Had to get it rescheduled. Even at that rescheduled time, the notary was given multiple versions of the closing disclosure rather than only the final version adding to confusion. Finally, the funding for my existing mortgage payoff did not happen on the date that was provided by better.com itself. When contacted, the blame for the delay was pointed to the title company (which again is better settlement service which is a service offered in better.com). The title company when contacted responded next day that they received the funding from the lender (better mortgage) a day after the scheduled funding and the funding is in queue and put a disclaimer that they don't have timelines and they are a bit backed up, but will get to it asap. This was a bit stressful as I was not sure if I was supposed to stop my scheduled mortgage payment to my previous mortgage company nor was I sure what will happen if the funding delay is greater than a week as I did not get clarity from the closing agent. Finally, the funding to my prior mortgage company happened with 3 days of delay. Now I am charged interest for the same mortgage amount at two different places for those 3 days. Better told they would refund, when I had raised it during the delay of closing. Post that, they did not take any action and I had to follow up on it. Right now, they have not given me any clarity how or when it would be refunded! Not sure if this is the usual head ache of refinancing at other mortgage companies. One thing for sure, better.com did not make refinancing easy. I see lot of people sharing positive experiences. At least, that was not the case with me nor will I use or recommend better.com to anyone else.
Date of experience: December 10, 2020
Hi Karthik, I’m so sorry to hear about your experience with Better. Because I cannot speak publicly about the specifics of your situation, a member of our Client Success Team will be contacting you directly.
Lei Kelela
1 reviews US
Fast, Friendly and efficient
Fast, Friendly and efficient
Date of experience: December 12, 2020
Hi Lei, thank you for the 5 star review! We're so happy to hear your experience was fast and efficient.
RSS
1 reviews US
fair to middlin, need more experience
Better.com replied to my feedback. However they just missed it and underscored their own service issues. As stated below...'we are sorry for your experience ..and you can email us'? Better... you have my contact information you could have called me to get further insights, leadership could have taken this as an opportunity to turn it around instead of hiding behind emails and providing ceremonial replies. Pick up the phone sometimes, talk to people, this may surprise you, every communication is an echo of your brand Slick website, but does not remove the friction or process, fair rates, good intentions of team members. Not organized, they have too much going on, asked for same things twice, missed paperwork to be signed, underwriter always ask for more than they need, theirs underwriter lack acumen of the industry, it took them work to close a A paper client, with high FICO score and 50% CLTV. You need to be on top of it, first charged for appraisal until I pushed back for good merits, then removed the charge.
Date of experience: December 14, 2020
Hi, I'm sorry to hear about your experience with Better but appreciate the feedback. I'm not able to discuss this publicly, but please feel free to reach out to [email protected] as we'd like to help make some resolutions.
Dick Amacher
1 reviews US
The mortgage was a good value with no…
The mortgage was a good value with no origination fees. We may have complicated things using a local title company, but we wanted to be sure all property details were correct as it was an out of state purchase for us. Our assigned experts were available when any questions or choices needed to be clarified. I would use Better again.
Date of experience: December 15, 2020
Hi Dick, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future.
Kiran
1 reviews US
Not a great experience I was hoping…
Not a great experience I was hoping for. Wasted one month and claims that they are waiting for the title documents, when my title company has already provided all the documents. Their processing agent does not even know what documents are coming from the title company what are the documents that the Better is responsible. After a month of frustration I had reached out to the title company directly, and realized they had completed all the documentation on their part, and the documents that Better processing agent says that they are waiting for in fact needed to be generated by Better. Closing was another issue. There was an issue with the closing disclosure, and I have asked to correct the documents which took forever. I had to sign the same documents several times, instructions were not clear. Also not sure why they keep finding documents at several different times/days/instances that are needed to be corrected as a result of the change in the CD. Why cannot they review complete package at once and send all the necessary corrections at once. It is not efficient to keep working on tasks. Funding was delayed too. My closing date was 12/7/2020 but the funds were posted on 12/14/2020 meaning I am paying interests unnecessarily.
Date of experience: December 15, 2020
Hi Kiran, I'm so sorry to hear about the miscommunication and experience with Better. We would love to make this better, but since we are not able to discuss this publicly, can you reach out to [email protected] so we can help make some resolutions and improve the experience going forward? Our Client Success Team will be able to take a look at your file and find the right person for you to talk with.
Jeremy Charles
1 reviews US
Shopped around with other refinance…
Shopped around with other refinance companies and Better was the best experience and had the most competitive rates by far.
Date of experience: December 15, 2020
Hi Jeremy, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future.
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.