K
Kiran
US
Review
Review of Better
K
Kiran
US
Dec 15, 2020
Not a great experience I was hoping…
Not a great experience I was hoping for. Wasted one month and claims that they are waiting for the title documents, when my title company has already provided all the documents. Their processing agent does not even know what documents are coming from the title company what are the documents that the Better is responsible. After a month of frustration I had reached out to the title company directly, and realized they had completed all the documentation on their part, and the documents that Better processing agent says that they are waiting for in fact needed to be generated by Better. Closing was another issue. There was an issue with the closing disclosure, and I have asked to correct the documents which took forever. I had to sign the same documents several times, instructions were not clear. Also not sure why they keep finding documents at several different times/days/instances that are needed to be corrected as a result of the change in the CD. Why cannot they review complete package at once and send all the necessary corrections at once. It is not efficient to keep working on tasks. Funding was delayed too. My closing date was 12/7/2020 but the funds were posted on 12/14/2020 meaning I am paying interests unnecessarily.
Receipt photo:
Date of experiance: Dec 15, 2020