Reviews 3.5
1,633 total
Cristal Stoutzenberger
1 reviews US
This was the best!!
This was the best, by far, experience ever! The folks helping along the way were responsive, friendly, knowledgeable, helpful and a joy to work with!! I highly recommend Better!!!!
Date of experience: December 24, 2020
Thanks for the review, Cristal! It was a joy to work with you too!
Michelangelo Rubino
1 reviews US
What a Christmas gift!
What a Christmas gift! We got our refinance funded on December 23rd and I can honestly say it was a pleasure doing business with Better.com. Like any other mortgage company you need to have all your i's dotted and t's crossed but if you are prepared and have things ready for their review it was a breeze. The communication was excellent and they responded very quickly for us as they have people on both coasts working on things for you. They were able to give us the best rate and had zero issues looking over another company's offer and beating it. I have already recommended them to my friend's and would definitely do business with them again if I was looking for a new home.
Date of experience: December 24, 2020
Happy to hear about your great experience, Michelangelo. Thanks for leaving us a review!
Scott Norman
1 reviews US
I am very happy with the efficiency of…
I am very happy with the efficiency of the process the Better provided. The online tasks guide you well during the process and I was still able to call actual people, friendly people, a couple times when I felt the need to communicate directly. Better was able to get to closing quicker than I expected.
Date of experience: December 24, 2020
Thanks for the review, Scott! Let us know if there's anything else we can do for you.
JJ
1 reviews US
Great rates and fees
Great rates and fees; good online process.
Date of experience: December 24, 2020
Hey JJ, thanks for leaving us a review!
Paul Rector
1 reviews US
The task steps were extremely clear
The task steps were extremely clear, process smooth, communication clear. I'd definitely recommend.
Date of experience: December 25, 2020
Hi Paul, thanks for the review. Love hearing that you enjoyed your experience with us. Let us know if there's anything else we can do for you.
Sheri Q
1 reviews US
Great experience overall
Great experience overall. I've done a lot of refinances and this is by far the smoothest one ever!
Date of experience: December 28, 2020
Thanks for the review, Sheri! Happy to hear you had a smooth experience.
Vinod Uniyal
1 reviews US
Pretty smooth online experience
Pretty smooth online experience. Liked the way the system kept following up on the tasks. I wish there was no need to sign a ton of physical documents at closing, but probably that's on the regulators. Great job.
Date of experience: December 28, 2020
Thanks for the review, Vinod!
Brad Gee
1 reviews US
The quickest refinance of my home I…
The quickest refinance of my home I have ever bee through. Much better service than the normal banks. I highly recommend Better. Much better rates also.
Date of experience: December 28, 2020
Hey Brad, happy to hear you had such a quick refi with us! Thanks for leaving a review.
Mrs BDR
1 reviews US
Lowest interest rate! Smooth process!
I have started refinancing my home with my existing lender for a lower interest rate, I thought the rate was already good enough but process took forever and correspondence is poor so i had to shop around. I came across Better Mortgage through Credit Karma and to my surprise, they even quoted me a much lower rate at a shorter term! Customer service is great! The loan processing team is very knowledgeable and are very prompt in communication. They made me feel that I am a top priority. E-closing is very easy! I have recommended my friends and family to use their service.
Date of experience: December 28, 2020
Thanks for the review! Please don't hesitate to reach out if there's anything else we can do for you.
really frustrated Customer
1 reviews US
Smooth process and quick solutions
Smooth process and quick solutions
Date of experience: December 29, 2020
Thanks for the review! Happy to hear you enjoyed your experience.
April Heaton
1 reviews US
I will never use another finance…
I will never use another finance company EVER! We'd already been attempting to refinance for MONTHS with another company, only to have every single task take weeks to complete & communication extremely slow & inefficient. We've financed several homes in the past & this was the easiest, quickest finance we've ever experienced. If you're hesitant, don't be! You won't be sorry!
Date of experience: December 29, 2020
Thanks for leaving a review, April. Happy to hear you had such a great experience! Let us know if there's anything else we can do for you.
Wesley Long
1 reviews US
Great and easy experience
Great and easy experience! The website was very user friendly and convenient. It made all of the necessary submission of information seem less daunting. Have told all of my realtor friends about the company and would definitely use them again!
Date of experience: December 29, 2020
Thanks for the review, Wesley! We'd love to work with you again in the future!
Kim Petitti
1 reviews US
Easiest home refinance…
We decided to try Better for our home refinance and had an excellent experience. They were extremely responsive to all of our emails and calls. The process went smoothly. Only minor issue was they canceled our initial closing date and rescheduled, but this was no fault of Better. I would definitely use them again and highly recommend!
Date of experience: December 29, 2020
Thanks for leaving a review, Kim! Happy to hear you enjoyed your experience and would recommend to others.
Ben
1 reviews US
Lapsed NMLS Certification in My State
It was efficient, the agents were respectful, and the process was pretty straightforward. I was really apprehensive about using a completely online refinance option. I dug through their mortgage licensing, NMLS consumer portal (it expired in my state of Idaho for a few days this last year). Strangely enough, that gave me confidence that there was a real service here, and people that might make mistakes, but correct course quickly. Read the BBB for Better feedback. I was genuinely impressed that everything was (seemingly) resolved and that complaint types were fairly limited. Every business doing decent volume will have some flops, but it’s whether those issues persist that makes a difference. I had a good experience, because I didn’t expect too much. Would definitely recommend someone who’s on the edge to give it a shot. But definitely shop your rate!!
Date of experience: December 29, 2020
Thanks for the review Ben! Please let us know if there's anything else we can do for you.
Sanjay Kulkarni
1 reviews US
Absolutely wonderful process
Absolutely wonderful process. Very efficient, automated as much as possible and great service from application to funding. For me it took less than four weeks to get the loan funded from the application. Just fantastic. Highly recommended.
Date of experience: December 29, 2020
Hey Sanjay, thanks for the review. Happy to hear you had a great and quick experience with us.
Melissa Moss
1 reviews US
Great rate, horrible communication
Great rate, only $2300 in closing costs on a $330k loan. Totally dropped the ball in funding my loan. I signed on the 14th, funding didn't happen until the 29th after 4 phone calls and threatening legal action. They just closed my file as complete and didn't make sure the funding happened. If I didn't call I don't think it would have ever gotten done.
Date of experience: December 29, 2020
Hey Melissa, thanks for the honest review, and I apologize for the frustration. We're sending this feedback to our team.
M C
1 reviews US
Best refinance experience with lowest rates!
The overall experience from start to finish was excellent. The communications were very simple and straightforward. Everything done online was fast and easy (e.g. the task list) and I even liked the emails that were personalized and very customer-centric. If needed, the appropriate specialist was responsive via email or phone call. The refinance took less than 4 weeks compared to other companies who quoted 2-4 months! Better.com also had the lowest rates with no origination fees. Would highly recommend to anyone looking to refinance!
Date of experience: December 30, 2020
Thanks for the review, MC! Please let us know if there's anything else we can do for you.
laurie therrell
1 reviews US
Highly recommend!!!!
Better mortgage was the easiest, most efficient home loan that I've experienced. The support staff are excellent, and the online process is simple and straight forward. Another big plus is the minimal loan fees.
Date of experience: December 30, 2020
Hey Laurie, thanks for the review. We'd love to work with you again in the future!
Tom F
1 reviews US
I would highly recommend Better
I would highly recommend Better. Refinancing isn't any fun but they managed to make it pretty painless. I started the process with them on Dec 4th and closed on the 23rd. Overall the technology is very impressive with just about everything being handled through the site and while they could clean up the communication a bit (a lot of email duplicating what's in the portal) they were very responsive and didn't apply the same kind of pressure I've come to expect with processes like this. The highlight was picking the rate. Once all of your info is input, they lay all the options out side by side. Everything from paying points for a better rate to no cost and as soon as you click the loan estimate is updated.
Date of experience: December 30, 2020
Thanks for the review, Tom! Happy to hear about your experience refinancing with us.
Eddie Corcoran
1 reviews US
Top class experince
I have 3 properties and have done some refinancing. This was easily the best experience of them all. Very intuitive website. Simple and effective and strong friendly professionals to talk with when you need something explained.
Date of experience: December 31, 2020
Hey Eddie, thanks for leaving a review. Let us know if there's anything else we can do for you.
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.