Reviews 3.5
1,633 total
Happy Customer
1 reviews US
Highly Recommend!
This was the best experience I have ever had refinancing a home. From the first call to completion; I was kept informed of the progress. The costs were "better" than the other companies I considered. The timeline to completion was excellent. The on-line system was easy to use and the required documents were not excessive. My questions were answered promptly. Each person that I talked to treated me as someone that was important to them.
Date of experience: March 13, 2024
Maryanne Gomez
1 reviews US
The most streamlined mortgage experience I've ever encountered!
The platform is extremely user friendly. The fact that everything is broken up into daily tasks, makes the whole process so much less overwhelming. The team at Better was always quick to respond to any questions I had, and were always happy to help. I highly recommend this company for your mortgage and refinance needs. Five stars.
Date of experience: March 22, 2024
Kathleen
1 reviews US
Above and Beyond!
Working with Jamie Ohlsen was an absolute pleasure - again! From the moment we connected, she demonstrated a level of professionalism and expertise that immediately put me at ease. Her knowledge of the lending process was impressive, and she took the time to explain every step along the way, ensuring I felt confident and informed throughout the entire process. Not only does Jamie Ohlsen possess a deep understanding of the various loan products available, but she also took the time to understand my unique financial situation and goals. This personalized approach was incredibly refreshing and made me feel like more than just another client. From application to close, Jamie Ohlsen was proactive in providing updates and addressing any concerns that arose. Her responsiveness and attention to detail were truly commendable. Even after hours on a Friday she continued to work with me to include last-minute changes so that we would meet our accelerated closing date. Thanks to Jamie Ohlsen's expertise and dedication, I was able to secure a loan that perfectly suited my needs, and she gave us an interest rate which could not be matched by any competing lender – not even close. I cannot recommend Jamie Ohlsen highly enough and will certainly be referring friends and family to her in the future. If you are looking for a loan officer who goes above and beyond for her clients, look no further than Jamie Ohlsen!
Date of experience: April 30, 2024
conner
1 reviews US
Avoid Better.com at all costs, find a local lender or bank to work with.
Will never use Better again. What an incredibly frustrating process to work with this company. Asked multiple times to have another processor help me, my realtor said the same thing. Still stuck with the same person. I felt like I was teaching a child how to do there job. This was my 5th home purchase. I am a professional financer and worked in the finance industry almost my whole life. What a terrible experience. My realtor and I were joking the whole time if I was even going to close. It was an absolute miracle. I should have trusted my gut and bailed in the beginning. The start of the process was smooth and so easy. After the 3rd day of working it quickly went downhill.
Date of experience: February 29, 2024
D Martinez
1 reviews US
This was my third time working with…
This was my third time working with Better. I came back because their process is always smooth and easy. The dashboard keeps you organized and makes it easy to upload the required documents and information. Always a fast response to any questions or issues that arise. To top it off some of the best rates and no fees!
Date of experience: April 22, 2024
Chris McAvinue
1 reviews US
the process is very thorough
the process is very thorough, which means you will need to take time to upload many documents to the Better website and stay in close contact with your Loan Officer.
Date of experience: May 03, 2024
Eric
1 reviews US
Exceptional
The entire process was conducted via the web, with Loan Coordinators providing ample communications and updates, and all under 2 weeks from start to funding of the loan.
Date of experience: April 27, 2024
John Vicencio
1 reviews US
Streamlined Mortgage Services
Better Mortgage not only offers a streamlined mortgage loan process but also allows you to work with your own realtor and title company. Additionally, they provide insurance coverage through their dedicated team, ensuring a comprehensive solution for all your home buying needs.
Date of experience: April 03, 2024
Lizardo Coronado
1 reviews US
Better experience was Great!!!
Overall experience with Samuel and Stephanie was flawless! They provide top notch professionalism and made the overall mortgage experience a breeze! Better’s automated system is a painless, smooth process. Would easily recommend Better!
Date of experience: March 16, 2024
Chris Melink
1 reviews US
Awful… Incompetence among the UW
Awful… Incompetence among the UW, and the team I worked with. Avoid
Date of experience: April 17, 2024
Randall
1 reviews US
Better Mortgage was fantastic!
Better Mortgage was fantastic! They exceeded all my expectations. I used Better for a HELOC, and the process was quick and intuitive. There were a lot of documents to upload, sign, and confirm. It very easy to download and upload documents. Bryan Unkle and his team were great, and I closed my loan in a little over a week. Highly recommend Better.com for your mortgage needs!
Date of experience: April 24, 2024
Megan S
1 reviews US
Great experience from Lisa
Lisa was beyond helpful during my Better experience. She was quick to respond via email and both over the phone. She provided insightful information and answered all of my questions thoroughly and correctly. I would happily use Better again due to my experience with her.
Date of experience: May 03, 2024
JoeF
1 reviews US
Excellent company
We've used Better for both a refi and a home purchase. Excellent company, very competitive rates, great communication and service throughout. Highly recommend.
Date of experience: February 07, 2024
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.