Reviews 3.5
1,633 total
Kevin Dovel
1 reviews US
Great rates and excellent customer…
Great rates and excellent customer service. I will definitely use Better.com for all future mortgage needs.
Date of experience: November 24, 2020
Hi Kevin, I am thrilled to hear you enjoyed your experience with us. Thank you for choosing Better, and we hope to work with you again in the future! Sincerely, the Better Team
Meredith Barna
1 reviews US
Better rate and a better process
They were actually Better to deal with than other experiences u have had in this area. Plus the better rate sealed the deal.
Date of experience: November 24, 2020
Hi Meredith, we're so happy to hear about your experience with Better and appreciate the 5 star review. Enjoy your home and we hope to work with you again in the future. Sincerely, the Better Team
Felix ruiz
1 reviews US
They were super good and had better…
They were super good and had better rates then everyone else I tried. Hands down they are an awesome company
Date of experience: November 24, 2020
Hi Felix, I am thrilled to hear you enjoyed your experience with us. Thank you for choosing Better, and we hope to work with you again in the future! Sincerely, the Better Team
Kanwarpreet Singh
1 reviews US
Great experience
I did refinance with Better and could not be more happy. The whole process starting right from the locking of rate and to closing is super smooth. The website is very user-friendly and the customer service is exceptional.
Date of experience: November 25, 2020
Hi Kanwarpreet, thanks for the 5 star review! We're thrilled to hear you enjoyed your experience with Better, and we hope to work with you again in the future. Sincerely, the Better Team
Lisa Stump
1 reviews US
Really fantastic team
Really fantastic team. We refinanced our house from start to finish in about three weeks. So fast! And right before Thanksgiving, too! They are amazing. So polite, and helpful, and on top of their game. After looking at a few other refi companies, I am so, so grateful that we went with better. They are, actually, better. And another company (who I'm probably not allowed to name) swore up and down they got us the lowest rate, but better not only got our monthly payments over $100 a month cheaper, but also charged us about $8,000 LESS to close. Love it. What a stellar company.
Date of experience: November 26, 2020
Hi Lisa, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team
SR
1 reviews US
Better.com is the better alternative!
I completed a mortgage refinance with Better.com and the support that was provided from start to finish was outstanding. The representatives are always available to address any issues or answer questions with courtesy and transparency, without unnecessary sales pitches or pressure. Better.com has been a very refreshing change from other mortgage lenders. Additionally the website is very informative and provides multiple loan options and rates without requiring too much of your personal information
Date of experience: December 01, 2020
Hi SR, we’re glad that Better’s customer support and digital tools made your mortgage experience easier, transparent, and affordable. Thank you for choosing Better! Sincerely, the Better Team
John Serben
1 reviews US
Better was easy to work with amd were…
Better was easy to work with amd were able to process our loan quickly and meet our timelines
Date of experience: December 01, 2020
Hi John, thanks for the 5 star review! We're thrilled to hear you enjoyed your experience with Better, and we hope to work with you again in the future. Sincerely, the Better Team
Nathan Reynolds
1 reviews US
Terrible closing experience
I had a great experience with Better.com until I got to the closing team. The day before closing (9a appointment): 1. I call my closing rep asking if I can get a final balance so I know how much to wire as my bank takes time to process this. She says she'll get on it. 2. I call a few hours later after not getting a call back. She still hasn't figured it out. 3. I get a call from my agent at 4:30 letting me know the bank called the title company saying we can't close because of an inconsistency with the title and appraisal (both they have had for more than 10 days). 4. I call my closing rep and ask: - why was this discovered last minute? - why was I told by someone who was told by someone else vs the bank? - when will I have an answer on when this will be processed? I get no clear answers on any of these questions. On top of all of this my closing rep never verified my birthdate, last 4 of ssn and property address like every other rep did through the process.
Date of experience: December 01, 2020
Hey Nathan, we saw your review on another platform as well, but in case you didn't see our response, can you reach out to our Client Success Team at [email protected] so we can help answer your questions? Thanks for sharing your honest experience so we can follow up.
Ukesh Koju
1 reviews US
They are NOT BETTER...................but THE BEST.
No unnecessary charges, polite staffs, user friendly interface, everything went smooth. We've used their service twice, once for buying, and another time for refinancing. They are NOT BETTER,..................... THEY ARE THE BEST SO FAR.
Date of experience: December 02, 2020
Thanks for the 5 star rating and sharing your experience on here, Ukesh! Happy to hear you enjoyed it.
John Marienau Turpin
1 reviews US
Very straightforward process and good…
Very straightforward process and good rates. Good experience.
Date of experience: December 02, 2020
Hey John, thanks for the review. Happy to hear you enjoyed your experience with us.
Paul Bodenhamer
1 reviews US
Better had great rates
Better had great rates, were efficient in most areas, and responded to questions quickly. Their closing costs are a little higher than others I looked at but we rolled them in and looked at the life of the loan and with the better rate we came out way ahead.
Date of experience: December 02, 2020
Thanks for the review, Paul! Happy to hear you enjoyed your experience. Please don't hesitate to reach out if there's anything else we can do for you.
Vince Laurent
1 reviews US
Smooth entire process
From start to finish the entire process went smoothly. Having the ability to reach out at any time for a quick call or e-mail kept the process moving. Having the task list was perfect so we knew where we were during the whole time. We have recommended better.com to others who are looking in to refinancingg.
Date of experience: December 02, 2020
Hey Vince, thanks for leaving a review. We're so happy to hear you enjoyed your experience. Please let us know if there's anything else we can do for you.
li tang
1 reviews US
Worth all the hardworks, it was a happy ending!
It took a while, but they got it done!! I applied on 10/7, loan closed on 12/1. Staff are great, easy simple documents upload platform, and great sense of big picture on what stage of the work-in-progress. It seems like loan coordinator and underwriter located diff. Time zones, therefore things all gets delayed a day or so.
Date of experience: December 02, 2020
Thanks for the honest review, Li! Will take your feedback to the team, but very happy to hear you enjoyed your experience.
Jordan Chesbrough
1 reviews US
Incredibly easy to use and super a…
Incredibly easy to use and super a great experience for our refinance. Great customer service. They really made it super simple to get a big task done.
Date of experience: December 02, 2020
Thanks, Jordan! We loved working with you.
Ruben Gutierrez
1 reviews US
I shopped 4 different companies
I shopped 4 different companies, Better exceeded all expectations. Do not fret if they are not "local". The communication from the team and web interface negate the need to be "local". Their web portal is by far the most user friendly I've encountered. Turbo Tax is the only other company so far that I've used that even comes close. They do not use worksheets to lure you in then switch to loan estimates with different numbers as you get farther along in the process. Rates? They will essentially beat everyone in the market.
Date of experience: December 02, 2020
Thanks for the 5 star review, Ruben! We hope to work with you again in the future.
J. Summers
1 reviews US
I can't say enough about how great my…
I can't say enough about how great my experience was with Better.com for my re-fi. The process was easy, and the steps were clearly explained all along the way. Next to getting a REALLY LOW interest rate, the best part of working with Better is that there are real humans on the other end that are available to answer questions and help complete the process in a timely manner
Date of experience: December 02, 2020
Thanks for the review, J! Happy to hear the process was easy and transparent. Let us know if there's anything else we can help you with.
Alex Joseph
1 reviews US
Great for the tech savvy
Great for tech savvy, well organized people. I've closed purchases online so the process was not new to me. The whole refi took 3 weeks and there was decent communication. Major confusion at closing which seemed mostly due to better settlement services than my "team". Overall, I'm pleased and would do it again.
Date of experience: December 02, 2020
Thanks Alex! So happy to hear your refi took only 3 weeks!
Todd Stouffer
1 reviews US
Fast, convenient and low cost refinance company
Convenient and fast online mortgage refinance company. Their technology and mortgage specialists made it an easy and fast process. Low cost fees that are lower than other mortgage refinance companies.
Date of experience: December 03, 2020
Hey Todd, thanks for leaving a review. We're so happy to hear that you had such a great experience. Please don't hesitate to reach out if there's anything else we can do for you.
Omer S.
1 reviews US
Mortgage refinance was never this easy!
Started refinancing application on 10/19 and signed my closing documents on 11/21. Best rates, fast and transparent process. Highly recommended for tech savvy users.
Date of experience: December 03, 2020
Thanks for the review, Omer! So great to hear that your entire process took less than a month! We'd love to work with you again in the future.
Joe Brigante
1 reviews US
Fast and responsive
Fast and responsive This is a mortgage provider that leverages their internet presence very effectively. Their web portal was clear and easy to use. Each specialist was able to communicate clearly about where I was in the process. On top of all of that, they got me a very good rate. I am overall very impressed, and would recommend them to anyone in need of a mortgage.
Date of experience: December 03, 2020
Hey Joe, thanks for leaving a review! Glad to hear that our digital process contributed to a great experience for you. Let us know if there's anything else we can do for you.
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.