Reviews 3.5
1,633 total
Moraima Alamillo
1 reviews US
Painless process glad I was referred…
Painless process glad I was referred over to Better was working with another top Mortgage Co who claims to have great customer support but they were no match to the experience I received with Better. Better rates lower closing costs!
Date of experience: December 15, 2020
Hi Moraima, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future.
Sunil
1 reviews US
Better.com is the Tesla of Mortgage finance industry
One of the best mortgage finance experience and I have done over a dozen in my lifetime. Incredibly easy to use application/portal, transparent and updates you at every stage starting from alerts to tasks to reviews to review complete and the next steps and action items and timelines. Very easy to find all the information on the portal, extremely well organized and easy to understand. Last but the most important point - they had the best rates available in the market. This is truly an exceptional service provider. It's the Tesla of mortgage service providers - there is no one even at distant second.
Date of experience: December 17, 2020
Hi Sunil, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future.
Oliver Cacananta
1 reviews US
Efficiency, that's all.
Efficiency and professionalism, from start to finish. Better.com was a one-stop shop that was recommended to me by a friend, and I couldn't be happier with the result. And I've passed this message along to someone else who is now going through Better.com.
Date of experience: December 17, 2020
Hey Oliver, thanks for leaving us a review! We're so happy hear that you had a great experience. Feel free to reach out to us if you need anything in the future.
Leo
1 reviews US
Everything is online
Everything is online. All tasks are listed clearly. Closing quickly.
Date of experience: December 18, 2020
Hi Leo, thanks for leaving us a review. So happy to hear that our digital experience made your experience great.
Jorge Albarran
1 reviews US
Thank you Better.com!
I was very impressed with the whole refinancing experience through Better.com. I compared their offer with other lenders, but no other lender was able to match it. Every one who helped with the process was extremely professional and quick to respond to any questions I had. The whole process was relatively quick too, compared with the time frame to close offered by other lenders. I feel very comfortable recommending Better.com. Quedé muy impresionado con toda mi experiencia de refinanciamiento a través de Better.com. Comparé su oferta con la de otros prestamistas, pero ningún otro prestamista pudo igualarla. Todos los que me ayudaron con el proceso fueron extremadamente profesionales y respondieron rápidamente cualquier pregunta que tuviera. Todo el proceso también fue relativamente rápido, en comparación con el plazo de cierre ofrecido por otros prestamistas. Yo recomiendo ampliamente a Better.com
Date of experience: December 18, 2020
Hi Jorge, thanks for the 5 star review! We're thrilled to hear your refi was quick and easy. Please let us know if there's anything else we can do for you.
Neil Crasto
1 reviews US
Our processing coordinator was…
Our processing coordinator was excellent and everything went smooth. It was only a day before closing that we had some hiccups; mainly from no communication between closing coordinator and our relator
Date of experience: December 18, 2020
Hey Neil, thanks for the honest review - we'll be sending this feedback to the team. Happy to hear your experience was mostly great!
Siva
1 reviews US
Transparency and extremely efficient
Transparency and extremely efficient. I appreciate their fast closing. I would recommend to my friends and family.
Date of experience: December 18, 2020
Hi Siva, thanks for the great review! Please feel free to reach out if there's anything else we can do for you.
Ernesto Rubio
1 reviews US
No comparison! The Best experience yet!!!!…
I was a little worried on what company to choose. Between Quicken, Loan Depot, Network Capital and Better. I am lucky to have chosen Better Mortgage, everything is done online and you have 3 points of contact. Loan consultant, processing expert and closing expert. They would reply within minutes to all my questions sometimes even after hours, I uploaded all my docs online and completed the tasks that the online portal asked me to. Well we closed in less than 3 weeks. I am amazed and how fast everything went despite some reviewers having issues with closing. If you have all your docs in order and there are no surprises on your title everything will go so smooth that you won’t believe. I am currently helping my mom Refi with better and two friends started the process. Quote with Better and trust me, for most situations Better mortgage is the way to go!
Date of experience: December 18, 2020
Hi Ernesto, thank you for the 5 star review! We're so happy to hear that you had such a great experience. We look forward to working with you and your family/friends in the future.
Tony St. George
1 reviews US
I refinanced using Better, they crushed
I refinanced using Better. Not only was it easy but I felt like I was handled with care and not just processed. Really good people working at Better. Team members would step in for each other, really felt like they liked each other. Good times, great rate.
Date of experience: December 19, 2020
Hi Tony, thanks for the 5 star review! We're thrilled to hear your refi was quick and easy. Please let us know if there's anything else we can do for you.
Laura Delagnes
1 reviews US
This was a very well managed…
This was a very well managed streamlined program. I would use them again in a heartbeat for a new mortgage or refinance
Date of experience: December 22, 2020
Hey Laura, thanks for the review. Please let us know if there's anything else we can do for you.
Justin V.
1 reviews US
Pretty bad. Wouldn't recommend
This should have been a simple refi based off my variables. Instead it was disorganized and at times absurdity at its finest. Their online system worked well though. A refi that should have taken a few weeks took six weeks and that was with me pushing them everyday to get things done. It was a cheap rate but honestly I'd pay more in the future to not have to put up with the constant calamity of a team I was given. I would say it was definitely the people I was given and not the system. I believe their system works well if you get dealt a better hand than I was given to work with. If you choose Better then I would recommend making sure you keep an eye on everything they are doing at all times as they tend to lose track of deliverables while also talking out of both sides of their mouths.
Date of experience: December 22, 2020
Hey Justin, we're sorry to hear about the experience, but appreciate the honest review. Please feel free to reach out to our Client Success Team if you'd like to discuss further.
Rogerio Moreira Pereira
1 reviews US
It was not an easy application (non-US…
It was not an easy application (non-US citizen), and they got the job done in a timely fashion.
Date of experience: December 22, 2020
Hi Rogerio, thanks for leaving us a review, and we're happy to hear that your experience went well.
Rita
1 reviews US
Experienced in real estate and I know…
I have purchased or sold 6 properties in the last 3 years. I have worked with several lenders, agents etc. The cost and setup that Better has creates a low cost great rate experience. They will easily surpass other lenders as they do more loans. They need to make only a few improvements and they will be just as easy to use as the best platforms. They are on the cusp of being the best and definitely cost effectiveness makes up for the small areas of improvement.
Date of experience: December 22, 2020
Hi Rita, thanks for leaving a review! We're so happy to hear the complimentary words and would love to work with you again in the future.
Keith Dodds
1 reviews US
I'm a first time buyer
I'm a first time buyer, Better mortgage is real ,try it ppl
Date of experience: December 22, 2020
Thanks, Keith! Happy to hear your first experience went great!
Cristina V
1 reviews US
Honest lender
Honest lender
Date of experience: December 23, 2020
Thanks for the 5 star review, Cristina!
Sue Wright
1 reviews US
Must do alot of the work yourself
Must do alot of the work yourself. So be prepared to do alot of research yourself.
Date of experience: December 23, 2020
Hey Sue, thanks for leaving us a review, and we appreciate the honesty. Feel free to reach out to us at [email protected] if there's anything we can do to help.
Chris H
1 reviews US
Easy user experience, competitive rates
Better provides a very streamlined process with a good user interface. They also provide very competitive rates. One weakness they seem to have is if you need a real human to do something fast, they have some difficulty with that. I had quite a lot of seller's credits and they didn't really confirm (even generally) until days before closing whether I could use all of them, at which point it would have been too late to do something such as purchase points (luckily it all worked out) and my closing was delayed because someone from Better couldn't give the final authorization to release the funds, which was very annoying because we all waited 1.5 hours in the closing conference room twiddling our thumbs until we finally all had to go home empty handed. The authorization (which was a simple email) came late in the PM hours.
Date of experience: December 23, 2020
Hey Chris, thanks for leaving an honest review. We're sending this feedback to our team.
John
1 reviews US
Almost PERFECT!
Let’s face it, getting a mortgage is never perfect. But Better came as close as I’ve ever had. This is my 6th mortgage and it was a slam dunk. Easy to manage/follow. Great communication. Great Rate (sometimes a timing issue but genuinely a great rate) very responsive people. I’d recommend anyone give them a try.
Date of experience: December 23, 2020
Thanks for the review, John! Happy to hear you had a great experience with us. Let us know if there's anything else we can do for you.
Joseph King
1 reviews US
5 stars for Better.com
I am extremely satisfied with Better.com. They gave me a great rate and low closing costs on my refinance. I have great credit, however I am an independent contractor and this typically requires more documentation. Better.com was able to process my application quickly and get the refinance done in a timely fashion.
Date of experience: December 24, 2020
Hey Joseph, thanks for the 5 star review. We'd love to work with you again in the future!
TJ Richardson
1 reviews US
This was my first time buying a home
This was my first time buying a home. Better.com provided everything online, offered a lot of upfront information about all of my mortgage options, and kept my home buying process very streamlined. They clearly stated everything needed from me at all times, and helped when I need clarification on anything. I'm so happy to finally have my own home!
Date of experience: December 24, 2020
Hey TJ, we're thrilled to hear that the experience to get your first home was efficient and transparent! Thanks for leaving us a review.
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.