Reviews 3.5
1,633 total
Nicolas
1 reviews US
Easy and efficient, all done in under 30 days.
Easy and efficient, in under 30 days... I was closed and funded. The entire process is as efficient as I've ever experienced, even having them match a competitors rate sheet... which they not only matched, they gave additional credit towards closing because I had found a lower rate. The online portal will guide you through the paperwork needed and there is always a dedicated team member to assist you through the process as well. I was skeptical at first, but with the other good reviews I gave it a shot. Shop around but be sure to come back and if Better can match your rate; if they can you will be in good hands.
Date of experience: October 08, 2020
Hi Nicolas, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team
Bernard
1 reviews US
Better review
We appreciated Nicholas and Larry and the entire team over at Better. They were very committed to making our transaction a successful one. Nicholas gets an extra appreciation from us for his continuous support.
Date of experience: October 09, 2020
Hi Bernard, we're so happy to hear about your experience with Better and hope to work with you again in the future. Sincerely, the Better Team
Ruth K
1 reviews US
Working with Better.com was so easy
Working with Better.com was so easy. I saved $250 a month on my mortgage without any cash out. Low closing costs and great rates. Very simple process.
Date of experience: October 13, 2020
Hi Ruth, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future. Sincerely, the Better Team
Jacqueline Berg
1 reviews US
Super easy to upload documents and see…
Super easy to upload documents and see progress through their website. Convenient and friendly staff made our experience great, and they beat the best offer we had from a standard bank. Highly recommended if you like to get things done electronically.
Date of experience: October 14, 2020
Hi Jacqueline, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future. Sincerely, the Better Team
minimalsubliminal
1 reviews US
Outstanding Service and Reliability . . . Best in the Business!
All around, excellent experience. Better had the lowest interest rate out of any other lender I sourced. This was my first time refinancing; the team was extremely helpful and courteous, every step of the way. Commitments were honored and the process was seamless; not to mention easy. I’m very happy with Better; class act . . . from start to finish.
Date of experience: October 14, 2020
Hi minimalsubliminal, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team
Dale Frohock
1 reviews US
Unbelievably fast from application to…
Unbelievably fast from application to close and great communication throughout the whole process
Date of experience: October 14, 2020
Hi Dale, we're so happy to hear about your experience with Better and appreciate the 5 star review. Enjoy your home and we hope to work with you again in the future. Sincerely, the Better Team
Corey Kinsella
1 reviews US
Very easy to work with
Very easy to work with. Broke the process down into easy steps. Whole process took only about three weeks for a refinance! Amazed!
Date of experience: October 14, 2020
Hi Corey, we are thrilled to hear about your refi experience with us! Thanks for leaving a review, and we hope to work with you again in the future. Sincerely, the Better Team
Julie from WA
1 reviews US
Designed with borrowers in mind
This was the easiest refi process by far. The "team" stays in contact all the way through and responds very quickly to questions/requests. The web site is super user friendly. I loved being able to see at a glance where things were and also loved the task list. I could do my part quickly and timely. Great experience.
Date of experience: October 14, 2020
Hi Julie, thanks for the 5 star review! We're thrilled to hear you enjoyed your experience with Better, and we hope to work with you again in the future. Sincerely, the Better Team
Matthew Boland
1 reviews US
Great rates and easy process
Great rates and easy process
Date of experience: October 14, 2020
Hi Matthew, thank you for the 5 star review!
Melissa K
1 reviews US
The process, service and rate/price is better!
Our refi experience with Better was amazing overall. As self-employed folks, most lenders wouldn't even consider us with stricter (pandemic) underwriting standards in place. But Better worked with us every step of the way. I love their transparent online dashboard and super-helpful loan experts. At at time when most refinances average 75 days (or more) we locked in and got to closing in 3 weeks!
Date of experience: October 14, 2020
Hi Melissa, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team
Joanne Stenger
1 reviews US
I had a fantastic experience with Better Mortgage!
I had a fantastic experience with Better Mortgage! They were friendly, helpful, and professional. They were very informative and guided me through the entire process. The website is great with updating you on new tasks to be completed. The entire experience was positive. I would and have recommended them to family and friends.
Date of experience: October 15, 2020
Hi Joanne, we're so happy to hear about your experience with Better and appreciate the 5 star review. Enjoy your home and we hope to work with you again in the future. Sincerely, the Better Team
Lulzim
1 reviews US
GREAT company to work with
GREAT company to work with. There is no reason to go anywhere else.... Ask for Bruce he is the BEST!!!!!
Date of experience: October 15, 2020
Hi Lulzim, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future. Sincerely, the Better Team
Marnie Devon
1 reviews US
Really impressed by the mortgage agent…
Really impressed by the mortgage agent I had. He was extremely knowledgable and really took his time to make sure I understood and was comfortable with every detail/variable in my loan at every point. Would 100% recommend better to friends and family (and I already have!). First time (solo) home buying was intimidating, but the better team was very helpful.
Date of experience: October 15, 2020
Hi Marnie, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future. Sincerely, the Better Team
Neal J Thomas
1 reviews US
The process is one of the easier if…
The process is one of the easier if you’re digitally savvy it is quick and easy and clear. The step by step instructions and the people supporting you along the way are great. Closing costs got a little confusing and while there isn’t an origination fee it seems other fees are there to make up for it which is understandable how else can they afford to offer this service. Definitely the easiest purchase process I’ve been through.
Date of experience: October 15, 2020
Hi Neal, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team
Bill Harris
1 reviews US
Had a great experience
Had a great experience! 30 days from rate lock to the loan being funded. Would highly recommend.
Date of experience: October 15, 2020
Hi Bill, thank you for the 5 star review! We look forward to working with you again in the future.
Joseph
1 reviews US
While I did like the overall experience…
While I did like the overall experience of doing everything online, the price change on points after I locked in the rate left a bad taste in my mouth. If felt like a bait and switch.
Date of experience: October 15, 2020
Hi Joseph, I'm sorry to hear to about the frustration during your experience with us. I'm not able to discuss this here, but please feel free to reach out to us at [email protected] so we can help make some resolutions. Sincerely, the Better Team.
Stephanie Solis Artavia
1 reviews US
I really enjoyed my refinance journey…
I really enjoyed my refinance journey due to the ease of use interface platform, awesome customer service, and transparency on costs and loan estimate. I really enjoyed the ability to things online for a majority of the tasks and be able to reach out when I had questions. Being able to track and check a website if preferable for me than making calls. They helped me understand any hiccups and helped me process my refinance in over a month. Not one time did I feel annoyed or were they trying to sell me on their offerings. The other places I reached out kept calling with without providing information. I really appreciated the entire process and absolutely loved their website, platform, and their consistent and knowledgeable communications.
Date of experience: October 16, 2020
Hi Stephanie, we’re glad that Better’s customer support and digital tools made your mortgage experience easier, transparent, and affordable. Thank you for choosing Better! Sincerely, the Better Team
Chrisaba1
1 reviews CA
Five star service with great rates and fees…
This is the third time I've bought a house first time using better, the experience was unparalleled. Communication quickness efficiency and great customer support, I cannot say enough how happy I was with their service. I highly recommend them for all their great service and very competitive price period even my realtor was impressed with how easy it was to work with better.com, and he told all his realtor friends about it. Five stars all the way.
Date of experience: October 16, 2020
HI Chrisaba1, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team
Sherry
1 reviews US
Awesome Mortgage Lender
If purchasing a home for the first time, Better Mortgage makes the process very smooth. The extra effort taken to walk you through the entire home buying process from beginning to end was exceptional.
Date of experience: October 16, 2020
Hi Sherry, thank you so much for the 5 star review! We look forward to working with you again in the future.
Krista
1 reviews US
Best rates, streamlined process, and helpful team!
I chose Better.com to refinance my mortgage because they offered the best interest rates compared to other leading lenders. I was just as happy with their streamlined and efficient application, approval, and closing process. Their helpful team of experts were very responsive and always available to answer any questions I had. They even worked hard to resolve my dispute with a poorly-done appraisal which resulted in receiving an updated appraisal that accurately reflected my property's post-renovation value. I would definitely recommend Better.com to anyone looking to refinance their mortgage.
Date of experience: October 17, 2020
Hi Krista, I am so happy to hear about your Better experience. I’m glad we were able to make your mortgage process both fast and transparent. Best of luck in your new home. Sincerely, the Better Team
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.