Reviews 4.4
2,107 total
Sally Askew
1 reviews US
The Old looks New again.....
I have nothing but good things to say about this company. They responded to my inquiry promptly and courteously. Their order process was straight forward and easy. The shipment arrived quickly. Their packaging was done well. The product I ordered for my outdoor teak is great. I will use Westminster Teak every time!!
Date of experience: August 11, 2014
Steve B
1 reviews US
Quality piece of furniture, assembles easily!
Everything about this order was perfect. It shipped and arrived very quickly. It was packaged properly. The quality of the furniture was excellent. It was not flimsy and assembled in less than 10 minutes. I would not hesitate to buy from this company agai.
Date of experience: August 12, 2014
Anonymous
1 reviews US
Quality products and excellent service.
Quality products, excellent service. I have already purchased a few items (table, chairs, bench, etc...) and everything exceeds expectations. A+
Date of experience: August 13, 2014
Emily Trust
1 reviews US
Best Customer Service in the business!
Besides having wonderful teak products, WM has the best customer service and shipping in the business. Always get a confirmation email and tracking information immediately. Thanks Westminster!
Date of experience: August 13, 2014
Bil Smith
1 reviews US
Not sure they should be priced so high.
Chairs look great, but hard to get into when using the footstool.
Date of experience: August 19, 2014
Dear Mr. Smith, Thank you for your feedback! We are constantly seeking input from our customers about our products in order to improve both our customer service and our teak furniture. All Adirondacks with separate footstools are similar in ease of entry. We suggest pushing the footstool away before entering or exiting the chair. Your Adirondack Chair comes with a lifetime warranty, as does all of our teak furniture, and we are confident that the price difference will become apparent as you can expect your Westminster Teak Adirondack chair to last over 75 years, outdoors and untreated. Additionally this Adirondack Chair has the smoothest finish in the industry and is one of the most comfortable Adirondacks on the market. Please let us know if there is anything that we can do for you, as we want you to be completely satisfied with your purchase!
ollie johnson
1 reviews US
1st Class Operation
When my order arrived it was missing 2 out of 3 items ordered. I contacted Westminster who informed me that the items were indeed shipped together and should have arrived together. They immediately re-shipped the 2 missing items which I received 2 days later. The prompt reply was a great response to a customer problem. (ground shipper had mistakenly separated the items, which were discovered later and returned to sender)
Date of experience: August 19, 2014
James R Romine
1 reviews US
Great fit and finish, but terrible instructions.
I bought the 5 foot porch swing without the stand, so it hangs from chains. PROS: incredible fit and finish. Every joint is REALLY tight after assembly. Every surface is smooth as silk. Massive chains. This swing is built to last. Very stout frame. No flex at all with two large people on it. Nice design that is really comfortable without cushions. CONS: Iffy packaging. My box was demolished in shipping, and miles of bubble wrap are what saved the swing from damage. Terrible instructions. Nothing clarifying whether to glue the dowels or not (no). The chain links are too small to fit over the attachment bolts, so you have to assemble the bolts with the chains (not mentioned in the instructions). Sketchy support by phone. I called to ask the gluing question, and the rep had no idea.
Date of experience: August 22, 2014
Dear Mr. Romine, Thank you for your feedback! We do thank you for listing the PROS and especially thank you for listing the CONS. We will definitely use your feedback to improve our instructions, procedures and our representative's knowledge. We have listened to the phone call you placed and we absolutely agree that our representative had less than desired knowledge about the subject. We are remedying this issue immediately. To reiterate, your porch swing dowels DO NOT require glue and the joints will lock in and will hold tight for a lifetime. We apologize for the confusion. We are examining the chain link issue as well as identifying the lack of clear steps within the instructions. This is the first time we have heard of these issues for this product. As far as the packaging goes as you can see during shipment our normally tough boxes and packaging can be compromised with the rigors of transportation, hence the excess amount of bubble wrap and interior protection packaging used. We feel the inconvenience of the bubble wrap far outweighs a damaged product and additional shipping of parts and or replacements. Your feedback has helped us immensely and we can not thank you enough for bringing these issues to our attention. Please let us know if there are any further questions or anything else we can do for you!
Craig Brunner
1 reviews US
Quick product shipment and superb customer service!
I ordered a teak shelf with hooks for a new master bathroom and they shipped it in a day! I was able to get emails about the update and it was smooth and worry free!
Date of experience: August 28, 2014
David Tenney
1 reviews US
High quality product delivered promptly with no issues!
The patio furniture we received from Westminster Teak has met every expectation. Top quality; excellent fit and sturdy construction. Comfort, too!
Date of experience: September 02, 2014
Tiffany C Reeve
1 reviews US
Excellent customer service.
We purchased a dining set and lounge set and are thrilled with the quality of the furniture! I contacted customer service regarding a split in one of our end tables and they offered to discount or ship a new piece. The part arrived quickly and we now have a perfect set that I am sure we will love for many years to come.
Date of experience: September 07, 2014
William F. Suter
1 reviews US
Love My Teak Bench!
I not only am extremely pleased with the teak bench I bought from Westminster Teak but have already spent many happy and peaceful hours on it in my shade garden. My daughter and son-in-law like the look of it as well. My very helpful s-I-l said that assembly was a snap, and my daughter is considering buying two for the patio..
Date of experience: September 09, 2014
Leonid Gordin
1 reviews US
highly recommended
My sale representative name is Flo. She helped me with my choices and went above and beyond with designe and advice. Very greatful to you, Flo. Yana
Date of experience: September 09, 2014
David Hansel
1 reviews US
highest quality and great service
Friends have seen our item and wanted the Web address so they could order for themselves
Date of experience: September 10, 2014
Larry Musser
1 reviews US
What a beatuful and substancial patio umbrella!
Previously we had ordered 2 separate heavy duty umbrellas and had to return them because of arm breakage, in a short period of time. We don't have to worry about this one!
Date of experience: September 10, 2014
Stephen Keller
1 reviews US
Well built, attractive (& sturdy) rocking chair.
It is big, but it looks great and comfortable. I use an antique footstool and the chair is a great combo. Service was professional and informative. Delivery was prompt.
Date of experience: September 11, 2014
Robert Nesher
1 reviews US
great quality and wonderful service!
We were very pleased with the high quality and excellent workmanship of the chairs. They arrived very quickly. The special order covers followed in a timely manner and were perfect. Would use again.
Date of experience: September 13, 2014
debbie Ellis
1 reviews US
Excellent product, speedy delivery,easy and quick to assemble
Most of my adult life I have desired a English garden bench. Now that I found the perfect, quality bench with the details I simply love, I can be happy. Looks beautiful on my front porch, enhances the entire look and appeal of the front walk and front porch. Love looking out thru our double french front doors to view the bench. The bench came in less than 7 days after ordering directly to my door, I assembled myself, without husband, and tools that were in my husband's tool box. One exception though- the 2 screws that were suppose to go into drilled holes did not- they are loose and will not tighten at all. Tried numerous other screws of the same size that my husband has plenty of- they did not work either. Not sure what the issue is, so will live with the seat part of the bench a little looser than it should be. The screws- I should mention- are to tighten the bench seat to the bench back. I think a defect in the design of the bench would be my thought.
Date of experience: September 15, 2014
John Moritz
1 reviews US
Very good!
Furniture looks like new. Products were easy to use. Results were excellent.
Date of experience: September 18, 2014
Felisa
1 reviews US
Wishes come true!
I have been wishing to own good quality outdoor furnitures for many years. Finally, they are here! The barbuda dining set are well worth to invest. I love that they are foldable. Easy to store away. Love love love this collection! Highly recommended! Got annoyed though when I received the seat cushions. 1 out 4 cushions was wrong color. I wish the shipping staff will be more extra careful putting the orders together. Shipping fee is quiet pricy. I expect my items to arrived in rigth order. Although, replacement was sent as ASAP.
Date of experience: September 27, 2014
Eloise Haverland
1 reviews US
Big storm brings on outstanding customer service
I have dealt with Westminster Teak for over 5 years. They have the most couteous and conscientous customer service reps I have ever dealt with. My problem this time was a wind storm that broke our umbrella. We needed a new umbrella cover. The color we wanted is not one of the stock colors, but they are getting it for us and in the interim sent us a black cover to use until the other one arrives in 6-12 weeks. The black cover was free and is ours to keep! Then one of the spokes on the umbrella was broken. They asked for a photo. They then told us that we didn't need to buy an entire umbrella, we could just buy the wooden spoke and then they sent directions on how to replace the spoke. This is incredible service. I will continue to buy from them for as long as I live!
Date of experience: October 01, 2014
Contact
About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.