Reviews 4.4
2,107 total
Alison Littman
1 reviews US
Great customer service - great product
We have used many of their pieces in our restaurants and lounge areas. They hold up well and great designs. The customer service is above and beyond most companies.
Date of experience: October 02, 2014
Customer satisfaction is very important to all of us at Westminster Teak. Thank you for taking the time to leave a review.
Cynthia Levens
1 reviews US
very pleased - high quality product
I was half hesitant to order teak furniture online, but finally trusted the reviews and my gut instinct. I am very very pleased with the quality of the furniture and the cushions. This product is worth its price! They sent temporary cushion covers until my custom covers were complete (this was my first sign that this is a quality company). The furniture arrived quickly and was easily unpacked. Very solid and substantial teak furniture. Changing the cushion covers was fairly easy as well, although it did take some patience and strength. Assuming this furniture ages well, I will be ordering from Westminster Teak again.
Date of experience: October 06, 2014
Mary Hanson
1 reviews US
WOW! I am impressed.
I ordered the table online and it was delivered a few days later. The delivery company was super - not only did they deliver the package to my back yard but the also put it together for me. The table is perfect - I love it.
Date of experience: October 07, 2014
Lynn Shea
1 reviews US
wonderful customer service!
They always deliver as promised!
Date of experience: October 09, 2014
Thank you for your comment. Customer satisfaction is very important to all of us at Westminster Teak.
Santa Anita
1 reviews US
Great product - great customer service
We used their products for a restaurant - and it looks great. great quality.
Date of experience: October 09, 2014
Ellen Garcia
1 reviews US
Excellent communication and follow up to the order.
The steamer cushions we got are better than the originals in how they fit and comfort. The service involved a tryout cushion to make certain of the fit.
Date of experience: October 14, 2014
Dear Ellen, Thank you so much for taking the time to post your review regarding your experience with Westminster Teak. We sincerely appreciate your feedback. It has been our pleasure to assist you. Please do not hesitate to contact us if we may be of any further assistance in the future.
Sheila Mclaughlin
1 reviews US
very well made and beautiful but didn't totally suit my needs
these teak steamer chairs are beautiful and well made but i didn't realize that they don't go back as far as i had expected. if you really want to lie back, they don't have that capacity. it has 3 settings for chair positions but even in the third position back, you're still pretty much sitting up, not lying down. in the future i would definitely look for that feature in a leisurely steamer chair. however, i've giving it 4 stars because of the quality of the construction.
Date of experience: October 16, 2014
Thank you for your wonderful review of the quality and appearance of Westminster Teak steamer chairs. Our steamer was designed in the classic style and use of the traditional steamer deck chair such as those used on the luxury liners dating back to the Titanic, wherein one could relax but still have a view of their surroundings, thus, they were not made to fully recline.
james n kannry
1 reviews US
Fast deliver, excellent quality, easy assembly.
I continue to be impressed with the quality of materials and ease of assembly of these products.
Date of experience: October 17, 2014
Thank you for taking the time to leave a review. Customer satisfaction is very important to all of us at Westminster Teak. We are so glad to hear that you are enjoying your order.
Nicholas Williams
1 reviews US
If it's teak you seek, this is it!
This proves that you get what you pay for. The quality of this teak bench is fantastic. I'm really glad that I stumbled onto their website. Thank you Westminster Teak and don't ever compromise your product.
Date of experience: October 20, 2014
Thank you for taking the time to write a review. We pride ourselves on a great product and great customer service. Please let us know if we may ever be of further assistance.
James Edwards
1 reviews US
impressive
I was impressed with the workmanship, which was impeccable. It was also securely packed in the shipping carton, so there were no dents and scratches. Assembly was very easy.
Date of experience: October 27, 2014
We appreciate you taking the time to leave a review. Please let us know if we may ever be of further assistance.
Donald Rutledge
1 reviews US
big enough for my butt
I've been using the teak folding stool for about a week--outside the shower. At my age I need to sit and rest immediately after showering. The product is top quality and very smooth in its natural state without any added finish. No assembly required as indicated on website. Just open it up and start using it. Very sturdy. Well package to avoid damage in shipment. Absolutely worth the price.
Date of experience: October 28, 2014
Thank you for taking the time to post a review. We appreciate your feedback and are pleased to hear of your satisfaction with the 18" Teak Folding Stool. Please let us know if we can be of further assistance. Have a wonderful day!
Peggy Saydell
1 reviews US
There are two wood blemishes on the shelf ordered.
The product I just purchased was a 24" teak shelf with 3 hooks. The teak had areas with missing or shaved off wood. It wasn't high quality at all. The shelf was put together well but the blemishes made it look second hand and poor quality. I would have returned it but it's not worth the hassle as the shelf is going to be put up at 6' and the blemishes won't be seen unless you get up on a chair. Not impressed at all with the quality of this product.
Date of experience: October 29, 2014
"Jacob Dane"
1 reviews US
Very efficient, courteous, and helpful.
This company is a pleasure to do business with.
Date of experience: November 02, 2014
Thank you for taking the time to post a review for Westminster Teak. We appreciate your compliments. Please let us know if we can be of further assistance.
Brenda Cloar
1 reviews US
Love love love this bench!!
Arrived in 2 days! Looked fantastic before even removing from the box. Went together with no problems. Will be using it in our new walk in double shower. Super quality.
Date of experience: November 05, 2014
Good evening Brenda! We certainly appreciate you taking the time to provide your thoughts and want to thank you for such kind words regarding our product. We look forward to your new teak bench serving you for many years to come. If there is ever anything that we can do for you, please do not hesitate to contact us. Take care and thank you again for your business with Westminster Teak!
Lois Sandusky
1 reviews US
different person
Last year I ordered two chairs for my oldest child and his family. The customer service was amazing--kind, careful, personal, useful. This year, at the same time of year, I ordered two chairs for my next child and her family. Complete opposite--the service. The chairs are great, of course. But it was so wonderful having that friendly, kind person on the other end of the phone line last year. I missed it this year. I will order two more of these really great chairs next year, for my last child and her family. I hope I talk to someone who is friendly and who cares. I truly missed that nice lady this year. I feel like, when you spend this much money for something, the person should be truly helpful. Lois
Date of experience: November 30, 2014
Dear Lois, Thank you for bringing this issue to our attention. We strive to provide excellent customer service much like your previous experience with us. We sincerely apologize for your most recent experience. We will contact you directly to discuss the issue further. Best Regards, Customer Service Westminster Teak
Jean Amundsen
1 reviews US
Teak fold up table
Love our table and received it quickly.
Date of experience: December 09, 2014
Thank you for taking the time to leave a review. We are glad to hear that your order arrived well and you are enjoying it. Please let us know if we may ever be of further assistance.
Steven Mannarino
1 reviews US
Customer Service
I had to replace several wood framing parts due to the wind blowing over my teak table. Not only did they have the right part but customer service guided me through the process. I thought it a long shot but I recieved the correct pieces, along with the correct replacement screws, in the exact size, shape and color. I had the same helpful and knowledgable service when I purchased my teak set several years ago. And, the product quality is excellent. I keep it looking brand new. It is a good looking addition to our large patio.
Date of experience: December 09, 2014
We are very pleased to hear of your satisfaction with our service and products. If at any time we may be of further assistance, please do not hesitate to let us know. We appreciate you taking the time to share your review and have a wonderful day!
Michael Perrone
1 reviews US
Umbrella
This is my second umbrella the 1st one lasted 10 years and started to have some issues. The cloth lasted longer than the wooden pieces.
Date of experience: December 10, 2014
Barbara G Wimbush
1 reviews US
Vogue Teak and Stainless Steel Patio Set for 6
Absolutely thrilled with quality of your product and the service provided. I had several informative conversations with Flo, your service representative, and she was totally professional and very informative about your products. We received our order within a week, incredibly fast, and were delighted how easily the table fit together. The stackable chairs arrived stacked and in perfect condition. The packing job from your end was outstanding ... nothing moved in transit and every piece arrived without a mark. We found the stackable chairs so comfortable that we decided not to keep the chair cushions. We felt the cushions were very hard and raised you up in the chairs much too high to be comfortable and I did not like the tie attachment. The design of the chairs make them very comfortable without any cushion at all! We have recently added a Lazy Susan to the set for an occasional use and are very pleased with that addition. Our entire experience with Westminster Teak had been totally excellent and we look forward to recommending your products to all our friends.
Date of experience: December 11, 2014
Martha Cummins
1 reviews US
Such a beautiful piece of furniture!
The pictures do not do it justice! Everyone that has seen it thinks it is just beautiful. I love that you can fold it up and it doesn't take up much room. I would recommend this piece to anyone for inside or outside.
Date of experience: December 16, 2014
Contact
About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.