Reviews 4.4
2,107 total
L J Horvat
1 reviews US
Product was exactly as advertised
The product was exactly what we were looking for at a great price. Teak color was not too dark.
Date of experience: December 18, 2014
John A. Cassidy III
1 reviews US
I can write wright a review in one word. Great
Happy to do business with.
Date of experience: December 18, 2014
Gary Schoonyan
1 reviews US
Excellent Products and Service
My wife and myself were interested in getting a new patio set, with lounge chairs, for Christmas. Westminster Teak provided high quality products (table, six chairs, and two steamer chairs) within 24 hours from their new location in Orange County, where they not only delivered them, but did the minor unpacking and installation. I might add that the table (hide-away leafs) has a very unique design, which allows two leafs to be added in a matter of seconds.
Date of experience: December 19, 2014
Carolyn Simmons
1 reviews US
Love your product!
Both myself and my clients love your furniture. I only had one glitch in the last order! It was great that the merchandise could be delivered directly to my client but what I didn't know is I was going to have to uncrate it and get rid of the wood. It was delivered really late in the afternoon and started turning dark and there was not enough light to see what I was doing and it was not anything I could handle by myself. I had to get help. I was also afraid to leave it since it was not secured so it created a complex situation. With all this said, I love your product but when shipping is to the door I expect boxes not crates!
Date of experience: December 22, 2014
Dear Carolyn, Thank you for the feedback! We apologize for any inconvenience you experienced with your last order. We have found that crates are the best way to protect the valuable merchandise from damage during shipment. Without the proper protection and the rough nature of truck shipping, you would have undoubtedly received severely damaged furniture. We do offer White Glove Delivery options as well which would include assembly of all furniture and removal of all shipping debris as well. Please contact us directly if you have any further concerns! Thank you!!
Ralph Bernard
1 reviews US
Cannot offer an opinion
To date I have not received the Westminster Teak that I have ordered and paid for.
Date of experience: December 23, 2014
Dear Mr Bernard, Please accept our most sincere apologies for the delayed shipment, however we are glad that you have let us know. Your order should have been received by now as we shipped your furniture on December 12th. We have contacted the delivering terminal of our shipper to find out why your furniture had not yet been delivered. They have informed us that they have spoken to you today and have set up an appointment for January 2nd. Please let us know if you have any further problems whatsoever and we'll be glad to help! Again we apologize for the inconvenience.
James T. Dowdy
1 reviews US
Outstanding Experience
Everything was absolutely perfect! I was kept informed throughout the process; everything happened as promised; the bench arrived in perfect condition; the packaging was very meticulously done; the bench was without flaw; and the instructions were very easy to understand. (I would recommend that a sentence be added about the screws as to when they are installed. The screws are pictured but not mentioned in the narrative.). Thank you for a professional experience and a wonderful product.
Date of experience: December 29, 2014
Gerald D Wollert
1 reviews US
Great customer service
I have purchased six of Westminster Teak's backless bar stools. The last one I purchased was a bit unstable. Customer service sent me a fully assembled replacement at no cost to me. They even covered the shipping charges for both the replacement bar stool and the return of my bar stool. Now, I call that outstanding customer service!
Date of experience: December 30, 2014
Roger Hamel
1 reviews US
Fantastic
The entire experience has been great. Flo did a wonderful job helping me place the order and e-Mail communications regarding delivery on a specific date was spot on. I am very impressed by the quality of the bar and stools. Overall Westminster Teak did what they said and provided a superior product. Very Happy!!
Date of experience: January 06, 2015
Luis Rivera
1 reviews US
Always a pleasure doing business with you
We have puchased quite a bit from you and been very happy. Especially with your customer service. Our contact, Michelle Sapp (I think) has been great!!!
Date of experience: January 11, 2015
Cynthia Dauner
1 reviews US
Delivery was prompt but box was huge!
Box was too big to easily handle or store. I haven't opened it because my house is still being renovated.
Date of experience: January 12, 2015
Michael Nimmons
1 reviews US
Excellent bench and superb service even with a part broken during shipping
I purchased a teak bench fro Westminister Teak two weeks ago. Unfortunately during shipping the bench seat was broken. However, within 5 days a replacement seat arrived on my door step at no charge. Upon assembly of the bench, I am very impressed with the design, quality of the teak and finish of the bench. I unreservedly recommend Westminister Teak for providing me a beautiful, well made bench for my backyard for a very reasonable price with very good follow up service.
Date of experience: January 17, 2015
anne p
1 reviews US
Superb quality!
Well-packaged, simple assembly. Super-fast delivery and amazing quality. Highly recommend!
Date of experience: January 21, 2015
Stephanie P
1 reviews US
Excellent!
Excellent customer service and beautiful teak furniture. This is an impressive company with a good quality product and an amazing business operation. Customer service was quick in responding and incredibly helpful. Items arrived in 24 hours from order and when I had to issues a return, they took care of the entire process. Highly recommend buying from this company.
Date of experience: January 24, 2015
Jacques Vallee
1 reviews US
i got what i ordered
easy to work with people that have not only a good product but are knowlegeable so it was fast and efficient to order. we are happy and will use our table set for many years. it would be nice to include a bottle of protecter even a small one so we can learn how to and be able to buy what they recommend.
Date of experience: January 30, 2015
Rebecca Albracht
1 reviews US
The bench was beautiful!
Great customer service, reasonable shipping and engraving.
Date of experience: February 05, 2015
Tom Shaker
1 reviews US
Laguna Armless Bar Set Review
We purchased this set to use indoors. Many of the competitors teak sets we looked at were more of a rough hewn type of teak with thinner thickness of teak boards, and joints screwed together which did not look refined enough to use indoors. The Laguna armless bar set from Westminister Teak is clearly a major step above all the other teak sets we looked at. The armless design, curved back and seat as well as the board thickness and finely sanded teak wood all add to the refined appearance of the set. All of the chairs have pegged, mortise and tenon joints which makes them solid, extremely strong and very refined. The set came packed very carefully and securely, and the assembly instructions were clear and easy to follow with joints numbered so there was no mistaking where the parts needed to go. Assembly took about 3 hours. We could not be happier with the Laguna Bar set from Wiestminister Teak and will absolutely and without any questions purchase from them again in the future.
Date of experience: February 05, 2015
Patrick Smith
1 reviews US
Great Teak Cleaning KIt
The Golden Care Teak Cleaning and Protector Kit works as advertised. It is easy to work with. The amount of time and effort you will have to put into it will depend on the condition of your teak items but it works as described, just follow the directions.
Date of experience: February 08, 2015
Michael McGuigan
1 reviews US
excellent product superior service outstanding customer service
best on line experience ever...the customer service was the best
Date of experience: February 17, 2015
Jacqueline Lannan
1 reviews US
Good customer service
My steamer chair was delivered damaged. I called them and they sent me another one immediately. The quality of product is top notch!
Date of experience: February 26, 2015
Frances McKenzie
1 reviews US
Wonderful product and great service!
I placed a big order to fill a new terrace--dining table and chairs, lounge chairs and ottomans, side tables--and am thrilled with the quality of this teak furniture. The efficiency and speed of delivery is also stellar, as is the customer service. The stone green fabric color is perfect for my needs. I only have two recommendations: 1) that the cushions be a bit softer and 2) that the covers for the lounge chair cushions be made with two zippers for easy installation (though since the cushions arrive with covers, installation is necessary only if you have to change a cover).
Date of experience: March 05, 2015
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About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.