E
Eloise Haverland
US
Review
Review of Westminster Teak
E
Eloise Haverland
US
Oct 01, 2014
Big storm brings on outstanding customer service
I have dealt with Westminster Teak for over 5 years. They have the most couteous and conscientous customer service reps I have ever dealt with. My problem this time was a wind storm that broke our umbrella. We needed a new umbrella cover. The color we wanted is not one of the stock colors, but they are getting it for us and in the interim sent us a black cover to use until the other one arrives in 6-12 weeks. The black cover was free and is ours to keep! Then one of the spokes on the umbrella was broken. They asked for a photo. They then told us that we didn't need to buy an entire umbrella, we could just buy the wooden spoke and then they sent directions on how to replace the spoke.
This is incredible service. I will continue to buy from them for as long as I live!
Receipt photo:
Date of experiance: Oct 01, 2014