Reviews 4.4
2,107 total
Rosie
1 reviews US
Quick delivery & great service
Quick delivery, great communication on delivery dates. When one of the items arrived damaged it was quickly addressed.
Date of experience: February 27, 2024
Dear Rosie, Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you found our delivery process to be quick and our communication on delivery dates to be satisfactory. Customer satisfaction is our top priority, and we're glad that we could resolve the situation promptly when an item arrived with shipping damage. If you ever have any questions or if we can be of further assistance, please don't hesitate to reach out. We're always here to help! Kind Regards, Bailey Styron Customer Service Westminster Teak 888-592-8325
William Muirhead
1 reviews US
First
First, was the quick delivery of my purchase. Second was the quality of my order. Thirdly, was the ease of putting it together with the excellent directions.
Date of experience: February 28, 2024
Dear William, Thank you so much for taking the time to provide your review. We truly appreciate your feedback and are thrilled to hear about your positive experience with our product and service. We wish you many wonderful years enjoying your Westminster set with family and friends! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We are here to help! Kind Regards, Bailey Styron Customer Service Westminster Teak 888-592-8325
William Ramsdell
1 reviews US
Amazing Customer Support
My 2 benches with the marine grade finish looked pretty bad after only 2 years so I called Westminster. They were amazing. They paid to have both benches shipped back and refinished them beautifully. Then they sent them back to me, all at their expense. Throughout the process, they kept me informed and were so friendly. Such good customer service is rare these days. What a great company.
Date of experience: March 04, 2024
Dear William, Thank you for taking the time to post this positive review. We were so happy you reached out to us to share the issue you were experiencing. It is our utmost pleasure to assist you and we are confident you will be satisfied with the refinishing given our improvements to our finishing products and processes. Please do not hesitate to contact us if we may be of further service. We are here to help for the lifetime of your teak. We wish you many, many years of enjoyment upon your Westminster Teak benches. Kindest regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Tana Mills
1 reviews US
Very Happy
Well made. Came in a timely manner. This was a gift for housewarming gift. I just found out it doesn’t fit the tub, so I will be reaching out to exchange for a larger teak tray.
Date of experience: February 26, 2024
We sincerely apologize for any inconvenience caused by the bathtub tray not fitting properly. We understand that it is recommended for standard-sized tubs that are no wider than 30 inches. If you wish to return the tray, rest assured that our 30-day risk-free return policy will make the process hassle-free. We truly appreciate your patronage of Westminster Teak and would be delighted to hear from you again soon. Best Regards, Jake Cornett Customer Service 888-592-8325 ext. 337
Sandy Mossy
1 reviews US
Great service
Great service. Very nice communication regarding delivery. Great product. Very sturdy and comfortable.
Date of experience: February 27, 2024
Dear Sandy, Thank you for taking the time to post a review. We are happy to hear you are satisfied with both our products and friendly customer service. We hope you enjoy your new teak for many years to come. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
With Heart
1 reviews US
Shipping was efficient and quick
Shipping was efficient and quick, items were easily assembled and look great- just as advertised. Would purchase again with this company!
Date of experience: March 06, 2024
Dear With Heart, We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster, and we are glad to hear that you are enjoying your new furniture! If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Wein
1 reviews US
Very over priced
Very over priced
Date of experience: March 07, 2024
Dear Wein, Thank you for taking the time to provide your feedback. We're sorry to hear that you found our products to be overpriced. At Westminster Teak, we strive to offer high-quality products made from premium teak materials, which are known for their durability and longevity. While we understand that our products may not suit everyone's cost perspectives, we believe that our lifetime warranty, along with the value and craftsmanship of our products justify their luxury market-competitive cost. We continuously evaluate our pricing to ensure that it reflects the quality of our offerings, and we appreciate your input so that we may take your feedback into further consideration. We always strive to provide the best possible experience for our customers. If you have any concerns regarding your recent purchase, please don't hesitate to reach out to us directly. We value your opinion and are committed to addressing any issues you may have. Kind regards, Megan Ryan Client Services Manager Westminster Teak (888) 592-8325
John
1 reviews US
Wonderful furniture and fabulous…
Wonderful furniture and fabulous customer service. The furniture is beautiful and the custom umbrella cushion covers really dialed in our pool/patio decor.
Date of experience: March 01, 2024
Dear John, Thank you so much for your wonderful review! We're thrilled you are happy with your furniture and that the custom umbrella cushion covers were the perfect addition to your pool and patio decor. Your satisfaction is our top priority, and we're glad we could contribute positively to your space. Should you need any more assistance or have future design projects, we're here to help. Enjoy your beautifully enhanced outdoor area, and we look forward to serving you again! -Raymundo Lopez Customer Service
Linda Olson Brannigan
1 reviews US
Feel the comfort of craftsmanship and…
Feel the comfort of craftsmanship and the exceptional quality of these beautiful pieces. Customer service A+
Date of experience: March 08, 2024
Dear Linda, Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of products and service and are so pleased to hear of your satisfaction. We wish you many great years of relaxing and making family memories surrounding your Westminster furniture. If we can ever be of further assistance, please do not hesitate to let us know. We are here to help for the lifetime of your teak. Kindest regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Melanie Robbins
1 reviews US
Good customer service
Good customer service
Date of experience: March 07, 2024
Dear Melanie, We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster, and we are happy to hear of your satisfaction with the service you have received. If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help. Kind regards, Tara Varney Customer Service (888) 592-8325 ext. 401
Frederick Yohn
1 reviews US
Nice furniture
Nice furniture. Extremely well packed for shipping.
Date of experience: March 19, 2024
Dear Frederick Yohn, We appreciate your feedback and are pleased to learn of your satisfaction. Please let us know if we can be of further assistance. Our team is always ready to help and committed to providing excellent service. Thank you for choosing Westminster Teak, and please do not hesitate to contact us should you require any further support. Best Regards, Tammy Corbin
Scott Heller
1 reviews US
I had a phenomenal experience with…
I had a phenomenal experience with Westminster. Quick and helpful responses. They even gave me a detailed explanation on how to repair the furniture.
Date of experience: March 20, 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a phenomenal experience with Westminster Teak. It's our pleasure to provide quick and helpful responses, along with detailed explanations to ensure you're fully satisfied with your furniture. We genuinely appreciate your support and choosing Westminster Teak. Our team is always here to assist you, and we look forward to serving you again in the future. May your teak furniture bring you joy and comfort for years to come! Best Regards, Jake Cornett Customer Service 888-592-8325 ext. 337
Dian Ramey
1 reviews US
We now have 6 of these!
We have ordered these before. They arrived just as expected.
Date of experience: March 25, 2024
Dear Dian Ramey, We appreciate your decision to select Westminster Teak as your preferred supplier and are thrilled to hear that you are satisfied with the quality of our products. Should you require further assistance, please do not hesitate to contact our team. Our dedicated professionals are always available to help. Thank you again for choosing Westminster Teak. Best Regards, Tammy Corbin
MICHAEL Alline
1 reviews US
great quality and fast shipping
great quality and fast shipping
Date of experience: March 22, 2024
Dear Michael Alline, Thank you for selecting Westminster Teak for your recent purchase. We are pleased to learn of your satisfaction with the high quality of our products and the promptness of our shipping. As a valued customer, we are committed to ensuring your continued satisfaction and welcome the opportunity to serve you further. Please do not hesitate to contact us if you require further assistance or have any queries. Best Regards, Tammy Corbin
John Suddeth
1 reviews US
Easy delivery
Easy delivery, easy assembly, beautiful piece of furniture.
Date of experience: March 25, 2024
Dear John Suddeth, We appreciate your choice of Westminster Teak and are delighted to hear that you have found our product to be of high quality. We take pride in providing our customers with easy delivery and assembly, and we are pleased to see that you have had a positive experience with our service. Please do not hesitate to let us know if you require further assistance or have any questions regarding our products or services. Best Regards, Tammy Corbin
John Barnes
1 reviews US
Very helpful customer service
Very helpful customer service. I broke one of the assembly pieces - piece was replaced free of charge even though it was my fault.
Date of experience: March 22, 2024
Dear John, Thank you for sharing your feedback! At Westminster Teak, we understand that accidents happen, and we are committed to providing exceptional service to our customers. We are glad we could assist you by replacing the part needed to complete assembly, and we wish you many wonderful years enjoying your new Westminster furniture. If you ever need further assistance in the future, please don't hesitate to reach out. We are always here to help! Kind Regards, Bailey Styron Customer Service Westminster Teak 888-592-8325
Richard McIntire
1 reviews US
Just as advertised
Easy ordering, very fast delivery (two days), very well protected in the shipping box, easy to assemble (just three parts) and very Saturday and beautiful. Excellent product and company.
Date of experience: April 01, 2024
Dear Richard McIntire, Thank you for your feedback. We are pleased to hear that your ordering experience was effortless and that our delivery service met your expectations. Our team takes great care to ensure that our products are safely and securely packaged for transit, and it is good to know that you received your order in excellent condition. We strive to make the assembly process as simple as possible, and we are glad you found it easy to assemble your product. We appreciate your positive comments about our product and company. If you require any further assistance, please do not hesitate to contact us. Best Regards, Tammy Corbin
Fabienne Gregoire
1 reviews US
Always the best quality and the best…
Always the best quality and the best service
Date of experience: April 01, 2024
Dear Fabienne Gregoire, We greatly appreciate your positive feedback and are pleased to hear that you have consistently been impressed with the quality of our service. Ensuring your satisfaction is of utmost importance to us, and we are honored to have met your expectations. Your continued patronage is highly valued, and we look forward to providing you with exceptional service in the future. Best Regards, Tammy Corbin
Michael
1 reviews US
Quality product and defects replaced…
Quality product and defects replaced without problem
Date of experience: April 01, 2024
Dear Michael, Thank you for taking the time to share your positive experience with our product. We're delighted to hear that you found it to be of high quality and that any issues you encountered were promptly resolved. Your satisfaction is our top priority, and we appreciate your trust in our brand. We look forward to serving you again in the future. Best Regards, Tammy Corbin
Patrick Blangy
1 reviews US
Shipment arrived well crated
Shipment arrived well crated - instructions for assembly somewhat lacking but we figured it out
Date of experience: March 25, 2024
Dear Patrick, Thank you for taking the time to leave us a review! We are pleased to know that your shipment arrived safely and well-crated. We apologize if any confusion resulted from the assembly instructions, and are glad to hear that you were able to successfully assemble your table. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help! Kind Regards, Bailey Styron Westminster Teak Customer Service 888-592-8325
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About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.