Reviews 4.4
2,107 total
JULIE RUBIN
1 reviews US
Fabulous product but prepare your forklift!!
Saw a teak table and chairs at Neiman Marcus Last Call, but when we went to purchase it had already been sold. This is so much nicer! We got the size table, number of chairs, and cushions we wanted. The quality is excellent and we had no problem following assembly direction. Everything was packaged in a very protective manner so items were in perfect condition. Be forewarned that the shipping crate is huge! We ordered a table that seats 12 and the delivery required a forklift. In fact, because snow and rain were in the forecast for the days immediately after deliver, I requested that the crate be placed in our garage. It just barely fit width-wise through our garage door! My only issue would be that we had to hire a "junk removal service" to get rid of the huge wooden shipping crate and numerous cardboard boxes, Styrofoam blocks, and protective cardboard panels in which our items were delivered. I asked the delivery service if they could haul the palette and crate out. They took the pallet but refused to wait to uncrate the items and take the crate with them. The crate was put together with woodscrews and actually took a while to open. I did not remove any stars for the delivery issues because we purchased a teak buffet from another company and had similar issues. I used the opportunity to have The Junk King dispose of some other household garbage requiring a special service to remove.
Date of experience: April 03, 2014
Dear Julie, Thank you for your review! We apologize for the packaging, we have been doing this for quite a while and have learned that the inconvenience of the packaging is much preferred than dealing with multiple shipments (and pickups) to replace damaged products. The crates we build are designed to keep the precious cargo safe and sound through sometimes very rough transit trips. We have made a note for your area so if any other orders come through that use the same shipper that we will highly suggest White Glove Delivery, which would cover the removal of debris. Please let us know if there is anything else we can do for you! Westminster Teak
Michael Menefee
1 reviews US
Great Teak Furniture
Arrived in perfect condition and assembly was very easy and everything fit just right.
Date of experience: April 03, 2014
Paula Blackburn
1 reviews BB
Westminster Teak is excellent for its quality and service
I ordered some goods from Westminster Teak and the service was amazing. They followed the whole order right the way through and kept me informed. When the goods did arrive (on time) they were just what I wanted and the quality was excellent. However, it didn't finish there as I got a phone call to make sure I was happy. What service!!
Date of experience: April 03, 2014
Sally B OConnell
1 reviews US
Westminster Teak is the Best!
We ordered a bar table from Westminster Teak and we love it. It arrived when it was supposed to and was easy to assemble. It looks great in our bar! Emailing the company with questions was easy....they responded very quickly and were eager to please. A wonderful experience overall!
Date of experience: April 03, 2014
Veronica L. Dykes
1 reviews US
Perfect porch addition!
The four rocking chairs I bought were relatively easy to assemble. The pieces fit well together. The rocker pieces on these rockers are better made than all the other rocking chairs I looked at. The backs have a slight curve which makes the rocking chairs very comfortable.
Date of experience: April 03, 2014
lori solon
1 reviews US
I would buy from Westminster again in a heartbeat! Love the bench!
I found the 4 foot Westminster bench on sale! I had a question related to the size and I got a quick response. The bench came quickly but I could tell from the box it came in that the bench was the wrong size. I contacted Westminster and they had me send a picture and measure the bench. They assured me that they would take care of it. The bench I got (5 foot) was actually the one on sale (floor sample) but was listed as 4 foot. Westminster took full responsibility and sent me a brand new bench and honored the sale price. The offered me the first bench at a larger discount but I didn't need a second one. The bench is such high quality; we are so glad we bought from Westminster. I highly recommend this company; this is a company that cares about quality and customer service (rare today).
Date of experience: April 03, 2014
Patty Beeler
1 reviews US
great bench
The bench was delivered in just three days. Assembly was easy. The wood is very smooth, a silky feel. Execellent quality. Looks great
Date of experience: April 03, 2014
Thomas Purdy
1 reviews US
broken chair strait out of the box. The box looked fine. It was just a weak connection
There were two issues with my order of a dinning table and 4 chairs. The first, a missing assembly kit, they sent a replacement. The second, one of the chairs is very weak the back legs are backing off the chair. I think a drill and some screws could fix it but know one from the company would get back to me about it. I left a message
Date of experience: April 04, 2014
Dear Mr. Purdy, We are sad to hear of the difficulties you have been having with your order and we want you to be satisfied with your purchase. We will contact you directly to see what went wrong and how we can resolve your situation! We are forwarding this to our Customer Service team immediately!
Johanna Bouker
1 reviews US
I have purchased 4 items from Westminster Teak and love each of them.
These are lifetime investment which encouraged me to not worry about the price as much as the longevity of the items I bought. The rockers, spa bench, and waiter's table are solid and a pleasure to use.
Date of experience: April 04, 2014
Bob D
1 reviews US
Very satisfied with my purchase
The furniture went beyond my expectations for today's world. Exceptional quality and easy to assemble.. The only draw back would be that it was delivered on a pallet which will be a pain to get rid of, but on the other side of the coin, the pallet helped protect the shipment from any kind of damage. I will definitely purchase more from this company.
Date of experience: April 04, 2014
Scott Smith
1 reviews US
Great service and beautiful products
We have purchased dining tables and chairs for the Club's deck dining area, high tops, bar stools, director chairs and occasional tables for the adjacent lounge and have found all the products to be sturdily built and beautifully finished. Our full order evolved over a couple of months and each time I e-mailed or called Jeremy he was quick in providing answers to my questions and in the case of the one broken item (out of 150+ pieces) that was damaged in shipping, he resolved the problem without fuss or any added steps for me. We're looking forward to many years comfortably seated in Westminster Teak.
Date of experience: April 04, 2014
Kelly Tate
1 reviews US
We love our new swing!
We bought the bench several years ago and decided to add a matching swing. We love it! It looks great and we know the quality is excellent.
Date of experience: April 05, 2014
Marsha Thayer
1 reviews US
5 ft English Bench
Arrived timely, in good condition, high quality teakwood. Easy assembly. Beautiful bench!
Date of experience: April 06, 2014
Vernell Steffen
1 reviews US
What a great company.
Not disappointed at all as they exceeded our expectations. Expensive but one gets what one pays for. We bought a porch swing and the cushions to match. The swing is extremely well made and sanded to perfection. The cushions are designed to match the swing perfectly and constructed with top quality material and workmanship. We are so pleased with our purchase and this company.
Date of experience: April 06, 2014
Troy Teeboom
1 reviews US
Love this shelf!
It's exactly what I wanted and for a good price too!
Date of experience: April 07, 2014
Akiko Sugimoto
1 reviews US
They are beautiful and excellent quality.
All my guests said They are so beautiful !
Date of experience: April 08, 2014
Paul Amico
1 reviews US
Excellent quality, design and construction, but small problem with instructions
We are extremely pleased with the table and chairs. They are well make, sturdy, high quality materials, etc. They were not broken down into too many pieces, so relatively easy to assemble (e.g., only four pieces for each chair). Very well packed for shipping. Showed up in schedule with no damage. The only issue was that the instructions say to match numbers on stickers on each piece to determine which pieces go where. In a number of cases, the numbers were either missing or did not match. Nonetheless, the pieces with missing or mismatched numbers fit together fine, and it was pretty easy to figure out how they were supposed to go. So, not enough of a reason to downgrade to four stars. I would recommend to anyone, and just tell them about this little potential glitch.
Date of experience: April 13, 2014
Paul
1 reviews US
Nice quality
Good quality furniture, a little expensive, but it looks like it will last a long time. Shipping and assembly quick and easy.
Date of experience: April 14, 2014
Lori Hickey
1 reviews US
Arrived on time, easily assembled, PERFECT!!!!
My teak bench arrived on time, it was easy to assemble. It fit perfectly and was exactly the type of bench my husband was looking for for his steam shower. It was a perfect Christmas gift for the man who has everything!
Date of experience: April 17, 2014
Gerardo C Lopez
1 reviews US
Perfection
Everything went perfect from the moment I called customer support. Got the part I needed for the patio table without any issues. Great job!!
Date of experience: August 07, 2014
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About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.