Reviews 3.8
11,469 total
MAC Mac
1 reviews US
RIDICULOUS
I purchased a recliner sofa set on 11/30/23. In March the motor in the recliner stopped working. Roomplace had a serviceman come out to look at it. The guy told me I should have a replacement in a few days and would return and reinstall it. On 3/21/24, I got an email letting me know the part that would be available until 04/22/24. Then on 4/15/24, I got an email stating the part won't be available until 06/21/24. I called customer service, and they stated there was nothing they could do about it. This furniture was a total of $4300. I've only had it for approximately 3 months, and now I have a recliner that is fully reclined, I'm unable to use it, but I'm still responsible for paying for it. RIDICULOUS!!!!!!
Date of experience: April 18, 2024
We are sorry to hear of your disappointing experience. If you could please reach out to [email protected] with the specifics of your order so we can look into for you. Thank you, Customer Care
JOHN JARAMILLO
1 reviews US
Delivery was a disaster.
Delivery was a disaster. They did not know how to assemble the sofa and I had to tell them the correct way . Thank god a took a picture from the show room . Than they damaged the sofa and they kept telling me that it wasn’t damaged. When it clearly was .
Date of experience: April 11, 2024
Good Morning, John. We are deeply sorry for your delivery experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
BECKY DUARTE
1 reviews US
Never got my stuff
Never got my stuff
Date of experience: March 05, 2024
Good afternoon Becky Duarte, we are deeply sorry for the experience you had with your directship purchase. This is truly disheartening to learn, and truly not up to our standards and practices. We genuinely apologize. A member of our team will reach out direct. Respectfully Customer care
Markeeta Knight
1 reviews US
I was told my furniture would be in at…
I was told my furniture would be in at a certain time. An email was sent out stating it would be 2 weeks past the date I was told
Date of experience: April 05, 2024
Good Morning, Markeeta. We are deeply sorry for the inconvenience caused and the unforeseen delay in fulfilling your order. Certainly not up to our standards or service levels. Please know we are working diligently to expedite the fulfillment and appreciate your understanding. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Chris
1 reviews US
They sold us a sectional couch knowing…
They sold us a sectional couch knowing they were about to go out of business and then pushed the delivery date until we finally canceled.
Date of experience: April 08, 2024
Good afternoon Chris, we deeply apologize for the delays by vendor. We did make the decision to close a few stores in Indianapolis, our Kenosha WI store, and our Peoria IL store, however a bulk of our stores and our main warehouse are remaining open. Our company is not going out of business. I do see your reselection open order 0952664763 for the Arvada sectional scheduled 4/13, you placed on 4/7 from cancelling your original order 0212640355, you will obtain a confirmation text the evening prior that will provide you a 3 hour time frame estimate for delivery date 4/13. We do appreciate your feedback as we are always evolving our services to our customers. Respectfully Customer care
upset customer
1 reviews US
very bad service
very bad service, felt very less customer just because we ordered online they treated us like nothing saw us young and will never come back ive beeen a customer for years and to be treated so unfairly they were definitely out eager for commission smh definitely do not recommend they money hungry
Date of experience: April 05, 2024
Good afternoon, We are deeply sorry to hear of your experience with order placement. I do see you placed the order over the phone then came into the store location in Algonquin to complete the order and had delivery 4/6. We do appreciate your feedback as we are always evolving our services to our customer, a member of our team will reach out direct. Respectfully Customer care
MIKE LEDBETTER
1 reviews US
Never get anything from them again
Try to charge me an extra $130 dollars. Had to jump through several hoops and put on hold several time for hours and had to get angry to get them straight. They try to play me!!!! No wonder they are going bankrupt!!! The only reason I bought from them is because I had over $500 left from not using my warranty.
Date of experience: April 05, 2024
Good afternoon Mike Ledbetter, we deeply are sorry to hear of your experience with order placement. We are not going out of business nor going bankrupt, although we did make a difficult decision to close stores in Indianapolis, as well as Kenosha WI. We do appreciate your feedback as we are always evolving our services to our customers. A member of our team will reach out direct. Respectfully Customer care.
J Lynn
1 reviews US
I'm glad The Room Place's closing!!!
I'm glad The Room Place's closing 6 Indy locations. I have had nothing but problems with them with no resolution. I loved shopping there in Illinois. Always fast prompted and professional service. I ordered and paid for furniture in June 2023, it's March 2024 and I still haven't received it. I was told I'd get a call from a manager which never took place. November 2023 I went back to the Plainfield store to see if I could find something comparable to what I ordered and no I didn't. I had to come out of pocket which I said upfront I'm not doing. I finally canceled the order and when I called to do so the lady who answered the phone at the Plainfield store had a bad attitude then asked why am I canceling the order. I was appalled and shocked because of you knew customer service you'd see why and Instead of I'm sorry this happened let's make it right she I guess cancelled the order which I'm still receiving calls, texts, and emails about nor have I received my refund on my card. Too many places to shop to get treated this poorly from a big company.!
Date of experience: June 13, 2023
Good afternoon J. Lynn, We are deeply sorry to hear of your experience with our Indy stores. We do appreciate your feedback as we continue to evolve our services to our customers each day. If you would like to discuss this further please email us at [email protected] as there is no information to pull up your history and reach out direct. Thank you kindly. Respectfully Customer Care
Brian
1 reviews US
Once again delivery date pushed back a…
Once again delivery date pushed back a month for 3rd time. After I specifically asked if it was in stock. Took off work for the first time and they didn't even call to say delivery was changed. They haven't called the other 2 times either. Will lie to customers just to get the sale then "oh its not our fault it's the vendors" place is a joke. Don't shop here. I will be canceling my order. Rather my money go to a company that cares about people spending their hard earned money
Date of experience: March 30, 2024
Good afternoon Brain, We are deeply sorry to hear of your experience. We do appreciate your feedback as we continue to evolve our services to our customers each day. If you would like to discuss this further please email us at [email protected] as there is no information attached to this review to look up your order and reach out direct. Thank you kindly. Respectfully Customer Care
Wanueza Jackson
1 reviews US
I still haven't gotten my piece of…
I still haven't gotten my piece of furniture that goes with my bedroom set. I'm a disappointed customer 😔 😡🤬
Date of experience: March 19, 2024
B. MAHAN
1 reviews US
HORRIBLE EXPERIENCE!!! I could give no stars I would
If I could give no stars I would. It has been 2 weeks of hell and lack of experience with everyone except Zachary my sales person. Once I had chosen what I wanted delivered every step after that point someone made a mistake on my order. This included delivery dates and what was to be delivered. I still don't have my order corrected as of today. I plan to also email corporate because this was my first time buying furniture and the experience was horrible!!!!
Date of experience: March 10, 2024
Good Evening, Bernice. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
RICHARD A PELC
1 reviews US
WHITE PACKETS OF DEATH
Your installers never plugged the cords in the back so I had to pull it out of where they put it to see why the head recliner isn’t working and there ya go they never even plugged it in are they not supposed to make sure it works before they leave, I was at work and the wife was home but when I get home I walk up the driveway and those little white packages that say WARNING DO NOT CONSUME where in the driveway plain as day I have dogs and a 2 year old daughter the carelessness of clean up is crazy and severely unsafe and how am I supposed to know or not if there is more, now I have to worry about a little white death packet that could be in the grass or behind something or anywhere that I can’t see, I would hate if my dogs or kid found any!!
Date of experience: March 11, 2024
Good Evening, Richard. We are deeply sorry for your delivery experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Smartin
1 reviews US
Make sure you call frequently to check on your delivery they don’t contact you!
The delivery date changed on my order, which is fine no big deal however, I was not notified in any way at all. I rearranged my schedule to be here and when I called they tell me the date has been changed but no one bothered to reach out. Had I not called them I would have never known the date changed. When I asked them to rectify the issue in the form of a discount due to their lack of customer service I was told there was nothing they could do. The service people were incredibly unhelpful and unapologetic. It’s been a while since I’ve seen such a lack of customer service.
Date of experience: February 20, 2024
Good afternoon, We are deeply sorry to hear of your experience with your purchase. Truly not up to our standards or practices, and deeply and genuinely apologize. With estimated dates these dates are subject to change by vendor. If changes are updated, we will text, email, and\or call regarding update promptly. We apologize as we do not compensate for vendor delays. We appreciate your feedback as we are always looking to evolve our standards everyday. Respectfully Customer care
JUDI UTLEY
1 reviews US
No pushy and professional.
No pushy and professional.
Date of experience: March 11, 2024
Good Morning, Judi. We sincerely appreciate your feedback and apologize if you had a poor experience. A trusted member of our team will follow up to gain further clarity and see if we can assist in improving your satisfaction in anyway. Thank you for bringing this to our attention, and for your business. Respectfully,
JONATHAN ZIVOJNOVIC
1 reviews US
Your salesman and crew screwed up my…
Your salesman and crew screwed up my billing four times. They were too busy trying to make sales as opposed to checking out the $3K+ sale just made. I had to come back and waste two hours of my time and all I was compensated was $60. Know I understand why people choose Wayfair over going to a furniture store.
Date of experience: March 11, 2024
Good Morning, Jonathon. We are deeply sorry for your financing experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Danny Hernandez
1 reviews US
I am not happy with my purchase
I am not happy with my purchase. 3,000 for a sofa that's already having problems after 3 weeks of purchase. I try to contact customer service and am still waiting for them to answer a call
Date of experience: March 09, 2024
Good morning Danny Hernandez, we are deeply disheartened to learn of your experience with your purchase. Truly not up to our standards and practices, and genuinely apologize. We would love to discuss this more with you, if you can email us at [email protected] with order information, best contact, so we may review and reach out to you. Respectfully Customer Care
LINDA L WHITE
1 reviews US
Wrong Love Seat sent 3 times
Wrong Love Seat sent 3 times. Today was the last pickup for return. Now I have to wait 5 to 10 days for my refund? I paid in full $629.18 cash. Room Place is now deducting $99.99 for a delivery charge which I feel is a Senior Scam. I sent a text thru Remi at chat box to Ariana at the Lombard office asking for a full refund of $629.18. Have not received a response? Over night my full refund and I'll pay the overnight charge.
Date of experience: March 09, 2024
Good morning Linda White, we are deeply disheartened to learn of your experience with your purchase. Truly not up to our standards and practices, we genuinely apologize. Refunds go back as original method of payment, less the original delivery charge. A member of our team will reach out directly. Respectfully Customer Care
PATRICIA MCHENRY
1 reviews US
I am I am very disappointed my account…
I am I am very disappointed my account was hacked and someone was allowed to put $2500 on my credit through Roomplace and then when I tried to stop it, they asked me for Social Security state ID, Social Security card and a bill
Date of experience: March 07, 2024
Good morning Patricia McHenry, We are deeply disheartened to learn of your experience, and truly not up to our standards or practices. We genuinely apologize. We appreciate your feedback as we are always evolving our services and practices everyday to our customers. A member of our team will reach out direct. Respectfully Customer care.
KEYONER WESTBROOKS
1 reviews US
I had to call law enforcement on one of…
I had to call law enforcement on one of your manger! Telling me that my card was Declined and it was not the payment was approved and he said it was Declined. And I did not receive an apology from him. It show that the money had came out of my account and that they sent me a receipt when the transaction went through from the room place and it said on the paperwork that it was approved and the manager said it was declined was not a good experience.
Date of experience: March 05, 2024
Good afternoon Keyoner Westbrooks, we are deeply sorry to hear of this experience within one of our stores. Certainly not up to our standards and practices, and do genuinely apologize. We do appreciate your feedback in this matter, as we are always evolving our services everyday. A member of our management team will reach out direct. Respectfully Customer care
Richard Gavin
1 reviews US
The Room Place strikes again
The Room Place strikes again. This is my second and last time doing any business with this company. I purchased a bed from the Homewood location a month ago. Since then I've received several phone calls saying that my order keeps getting pushed back. I asked how do they plan on compensating me for my time and they said that there was nothing that they could do. No discount, no store credit. Nothing! Now, if I were to make my credit card payment 2 months late, they would harass me about their money every day. Even hit me with late fees and interest. But they push my order back 2 additional months and all I get is a sorry? No thank you. This company does not value their customers time nor their money. And it would be foolish to continue to do business with them again. Not to mention that their sales team are scammers. They charge full price for items that are on sale and act shocked when you find out about it as if they didn't know. I would advise you not to order ANYTHING from the Room Place. They don't do good business
Date of experience: March 06, 2024
Good afternoon Richard Gavin, we deeply apologize to hear of the delays by vendor. Truly not something we wanted as well. This is certainly not up to our standards or practices, and genuinely apologize. We truly appreciate your feedback as we are always evolving our services. A member of our management team will reach out direct. Respectfully Customer care.
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The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions