J Lynn
US
Review
Review of The RoomPlace
J Lynn
US
Apr 03, 2024
I'm glad The Room Place's closing!!!
I'm glad The Room Place's closing 6 Indy locations. I have had nothing but problems with them with no resolution. I loved shopping there in Illinois. Always fast prompted and professional service. I ordered and paid for furniture in June 2023, it's March 2024 and I still haven't received it. I was told I'd get a call from a manager which never took place. November 2023 I went back to the Plainfield store to see if I could find something comparable to what I ordered and no I didn't. I had to come out of pocket which I said upfront I'm not doing. I finally canceled the order and when I called to do so the lady who answered the phone at the Plainfield store had a bad attitude then asked why am I canceling the order. I was appalled and shocked because of you knew customer service you'd see why and Instead of I'm sorry this happened let's make it right she I guess cancelled the order which I'm still receiving calls, texts, and emails about nor have I received my refund on my card. Too many places to shop to get treated this poorly from a big company.!
Receipt photo:
Date of experiance: Apr 03, 2024