Reviews 3.8
11,469 total
Unhappy
1 reviews US
Terrible sales man
Terrible sales man! First and last time shopping with The Room Place!!
Date of experience: February 04, 2024
Good Morning, Von. We are deeply sorry for your in store experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
DANA GERSCH
1 reviews US
Extremely unsatisfied with customer…
Extremely unsatisfied with customer service. I placed an order online, received 1 piece and have been having nothing but issues trying to get the rest of my order.
Date of experience: January 22, 2024
Good Afternoon, Dana. We are deeply sorry for your service experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Y****R
1 reviews US
Do not purchase from here
Do not purchase from here. Since the sales person entered incorrect item number of the product I received wrong order. One of the items I received was damaged and the second was wrong. I had to call them multiple times. Each time I called, the store either didn't pick up the phone or they disconnected the phone. For three days, I was told to call back again because the sales person was off from his work. I told them, I purchased this product from RoomPlace (not sales person). Still I was getting different answers each time. This was my last purchase from RoomPlace. I would give ZERO star if there as an option. Very disappointed.
Date of experience: January 08, 2024
Good afternoon, We deeply apologize to hear of your experience within one of our stores. Truly not up to our standards or practices, and hope you can accept our genuine apology. We truly appreciate your feedback as we are always evolving our services everyday to our customers. A member of our team will reach out direct. Respectfully Customer care
T. LOGAN
1 reviews US
Lied about delivery date
Lied about delivery date. After waiting all day for them to show up, I decided to call them. They tried to tell me that they'd deliver it on the following week. That wouldn't work for me so I asked for a refund. They would not give it over the phone. I had to return to the store. My order is canceled and now they say I have to wait 5 days for my money back. I do not suggest shopping here. They're awful.
Date of experience: February 03, 2024
Good morning T. Logan, we deeply apologize to hear of your experience within one of our stores and your purchase. This is disheartening and truly not up to our standards or practices. Please accept our genuine apology. We have cancelled and refunded your order per your request, and with personal credit card\debit once refund is complete the refund will process in the card's policies; roughly 5-7 business days. We do appreciate your feedback, as we are always evolving our services to our customers. Respectfully Customer care
DANITA JOHNSON
1 reviews US
Broken and chipped wood on end table
Broken and chipped wood on end table
Date of experience: January 22, 2024
Good Evening, Danita. We are deeply sorry for your product damage experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
CHAD MILLER
1 reviews US
Highly Disappointed
The visit started off bad with my wife and I waiting nearly an hour before someone helped us. There were only 2 customers in the entire store. The young lady who finally helped us was nice and helpful. That was the lone positive. There was an issue with a possible credit from a previous purchase. The manager took our information down and promised to contact me the next day with the answer. We never have heard back from her!!! It is not a surprise as she seemed annoyed that she had to be disturbed. The only reason we stayed in the store was that they had an item not available anywhere else and it was too far to drive to a different location. We have bought furniture from Room Place multiple times. After this, I doubt we do again. If we do, it will not be at that location.
Date of experience: January 07, 2024
Good Evening, Chad. We are deeply sorry for your in-store experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
KAMALA THOMASON WEST
1 reviews US
If I could rate zero stars, I would
If I could rate zero stars, that is what I would do. On January 1, I purchased an entertainment center and paid $1,048.00 by credit card online with the sales person on the phone with me. I was told it would be available for pick up on January 19. I called and was told it had not yet arrived. I again called on January 27 and was told it was not there because I had cancelled the order. I DID NOT CANCEL THE ORDER. After speaking with three different people, I was finally told, the next day, by the manager Yochi that she had cancelled my order because it showed as unpaid on her end. Apparently there is a new payment system called Tidal and it somehow didn't communicate with your other systems. So, it appeared as though I had not paid. Rather than someone at Room Place showing the common courtesy and professionalism to pick up the phone and call me, they simply cancelled the order. They never called me and told me. I was patiently waiting for my order to arrive only to find it had been cancelled. I am told that I can still get it but would have to wait until February 25 which is not acceptable. I requested a full refund to be provided to me no later than 5 pm on January 30. This was acceptable to Yochi, the manager of the store. Now tonight I spoke with Marilyn at the store who tells me that I cannot receive a check, but that it has to go back onto my card (which I should mention I have already paid in full), and that it could take more than a week. THIS IS ALL UNACCEPTABLE. I'm told that they cannot refund by check because in their words, "it is against the law." This is not against the law. What is against the law is them holding my $1048.00 hostage; and then I might add, offering me nothing at all for my inconvenience. I will NEVER do business with the Room Place again and I will be sure to warn others about their unprofessional, insensitive and illegal ways.
Date of experience: January 29, 2024
Good Evening, Kamala. We are deeply sorry for your in-store and payment experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
DB
1 reviews US
Argument infront of a customer
While trying to pay for my order I was placed in a very uncomfortable and unacceptable situation. The manager and sales associate were arguing in front of me because the associate did not know how to complete the purchase. That conversation should have taken place AFTER I have left not while I was paying. In addition to that the person who did take my payment - manager was rude throughout the transaction because of the frustration with the associate. This is my last time visiting this location. It was disappointing.
Date of experience: January 20, 2024
Good Afternoon. We are deeply sorry for your in-store experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
PIYUSH SALARIA
1 reviews US
Bad experience
Bad experience
Date of experience: May 02, 2023
Good evening Piyush Salaria, We are deeply sorry to hear of your experience with our company. We never want this for our customers, and truly appreciate your feedback as we are always evolving our services to our customers everyday. We would like to hear more if you can email us at [email protected] Respectfully Customer care.
GANNICE DAVIS-MACK
1 reviews US
I don’t know why I keep going to y’all…
I don’t know why I keep going to y’all because I had a claim with you and it didn’t get resolved said I need to resubmit it that’s crazy
Date of experience: January 18, 2024
Good Morning, Gannice. We are deeply sorry for your service experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Ilber
1 reviews US
Everything was good
Everything was good, the seller was very helpful and friendly, and we are very happy with the purchase I’m looking for for more business in the future!
Date of experience: January 18, 2024
Good Afternoon. We sincerely appreciate your feedback and are happy you had a good experience. A member of our team will follow up to gain further clarity and see if we can assist in improving your satisfaction in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
RAYNELL VAUGHN
1 reviews US
The request a new password through the…
The request a new password through the Forgotten password link was inoperable. I was not able to log into my personal room place account. I had to make several calls to try to place an order online through customer service or through one of the local stores.
Date of experience: January 19, 2024
Good Afternoon, Raynell. We are deeply sorry for your online account issues. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
THERESA WASTAG
1 reviews US
I purchased a bedroom set, mattress/box spring
I purchased a bedroom set, mattress and box spring for my 89-year-old mother. The bill was almost $2,300.00. She was being transported to a memory care facility in Crystal lake Illinois from the hospital. The salesman suggested a traditional mattress and boxspring. It was delivered to the memory care center on Monday, January 15, 2024. She came from the hospital on Wednesday, January 17, 2024. We discovered at that time the bed was too high for her to get into. Immediately I called the store to ask for another solution to this situation. I was told I could not return the mattress or boxspring even though it was never slept on. The solutions I received were. Spend another thousand dollars on a mattress that wasn’t as high or spend another thousand dollars on an electric bed frame that is adjustable. In other words, I was told my original thousand dollar purchase of a mattress and boxspring is now garbage since I couldn’t use it and could not exchange it for something that would work. The problem started with the salesman who was not very good at advising which mattress to buy for an 89-year-old elderly person moving into a memory care facility. The next problem and I feel is the biggest problem was the Customer Service I received. The product did not work for us. I was not asking for a refund. I was asking for a better solution even if I had to pay a little more money. There solution was to spend an additional thousand dollars. I don’t consider that a little more money. Now I would have to dispose of a brand new mattress and boxspring myself, and spend another thousand dollars on a replacement. After this experience, I will never purchase another piece of furniture from the room place. The best way to increase your business at the room place is by word-of-mouth. Great customer service means more sales for your company. Spreading the word that the room place helped make a bad situation better would be a positive review for your company. In this case I will let everyone know the kind of service I received from the room place. I would not recommend your store to anyone. In fact, I would discourage anyone from purchasing furniture from the room place.
Date of experience: December 31, 2023
Good Afternoon, Theresa. We are deeply sorry for your product and service experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
JOE H DE ANDA
1 reviews US
Inconvenience
Went to the room place near closing time and purchased a TV stand. The salesperson who was not very customer oriented told us we would have to come back to pick it up because the dock people had already gone home for the day. We offered to load it ourselves and she wouldn't allow us. She said it was too snowy and icy and if we got hurt they would be responsible. I was told to come back the following day. It was an inconvenience to have to return the store for an item that my wife and I could've easily loaded ourselves not to mention the extra cost of fuel associated with a second trip. An unhappy customer 😔
Date of experience: January 17, 2024
Good Afternoon, Joe. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
CODI POYNTER
1 reviews US
The sales representatives and customer…
The sales representatives and customer service representatives were good but the no return policy needs reevaluated.
Date of experience: January 15, 2024
Good Morning, Codi. We are glad you had a good experience with our sales and service representatives. Our sincerest apologies you are not satisfied with our reselection policy. We do not do returns, however we have a 7 day total satisfaction guarantee. If you were not informed of this policy at time of purchase, we sincerely apologize. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
LISA MATUAL
1 reviews US
Pictures are deceiving
First, the picture of the dining room table shown on-line was not the same color as what was delivered. You need to update the website. This piece of furniture goes with nothing in my room. Second, decided to go back to the store to see what my options are to exchange it, so I walked up to the customer service desk where I was greeted by a women who said to me "Yeah". I was stocked by this. Already upset at this whole experience and have to go through that. NEVER again will I step into a Room Place ever if this is how you treat your customers!! WOW
Date of experience: January 16, 2024
Good Evening, Lisa. We are deeply sorry for your product and service experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Carolyn Karns
1 reviews US
Horrible customer service
Edited: 1/19/24 - Sent an email to the customer care email a couple of days ago to hear nothing. Talked to the store who tells us “it’s not good business practice to lose money.” I guess they are good with losing customers. BEWARE before shopping here. Horrible customer service. Ordered a couch only to find out when we got it that the salesperson ordered the wrong piece. Was told twice we would get calls back from the store to see what they can do, and nothing. Only to get emails stating the correct piece will be another 8 weeks. Never again 😡
Date of experience: January 12, 2024
Good afternoon Carolyn, We are deeply sorry to hear of your concerns with your order and delivery. We never want this for our customers, and truly appreciate your feedback as we are always evolving our services to our customers everyday. We would like to take a deeper look into this if you can email us at [email protected] and provide the order information and best contact for you. Respectfully Customer care
LINDA WORLEY
1 reviews US
Disappointed
We wasn’t told we would have to drive 45 mins to the warehouse and pick up our order. Then once we got there our order wasn’t there so we had to make a trip home without our stuff then we had to travel back 5 hrs later to get our stuff. Very disappointed with the room place and new will shop with them again,
Date of experience: January 13, 2024
Good Afternoon, Linda. We are deeply sorry for your pick up experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Gina Ciszon
1 reviews US
Not happy customer
My husband and I bought a sectional couch only had it a month and the recliner part of the chair won’t recline anymore. Put in a claim and told us someone will be out in February to look at it. Then today the other side goes out and won’t go down. We go back to the store and they can’t do anything. You would think that it’s only two or so months old they would just let us pick out a different one and pick up broken one. We can’t even sit in our family room. We hope someone will contact use to get this resolved.
Date of experience: January 11, 2024
Good morning Gina Ciszon, we deeply apologize to hear of your experience with your order from us. We never want this to happen, and truly appreciate your feedback as we are always evolving our services to our customers. With no information to pull up your service or order we do ask you to email us at [email protected] with order number, best contact as well, so we can reach out to discuss this further with you. Respectfully Customer care
VALUED CUSTOMER
1 reviews US
stop emailing
everything.
Date of experience: January 05, 2024
Good Afternoon, Mir, We are sorry for your experience. If you are wanting to unsubscribe from emails, you are able to scroll down to the bottom of the email and click "unsubscribe." A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
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About
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions