Reviews 3.8
11,469 total
Tch
1 reviews US
the sales placed the wrong color for me
the sales placed the wrong color for me
Date of experience: October 29, 2023
Good Morning, Terry. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Jeffery Gary
1 reviews US
All pieces damaged
My last furniture was sold as real leather but it wasn't and was even sold a leather warranty package. Finally got some credit back. Ordered new due again and all three pieces arrived damaged and have to be reordered. Another time I have to take off from work. And paid $257 for delivery. Not happy.
Date of experience: October 29, 2023
Good Morning, Jeffery. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
JENNIFER SIMPSON
1 reviews US
You didn’t send the right pieces and it…
You didn’t send the right pieces and it was expensive. You haven’t delivered undamaged pieces to our bedroom set no one cares I’ll NEVER order from this piece of crap company again.
Date of experience: October 14, 2023
Good Afternoon, Jennifer. We are deeply sorry for your delivery and service experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Tammy Dreyer
1 reviews US
Not Happy. Terrible!! I ordered our couch in June 2023 and it…
I ordered our couch in June 2023 and it was delivered September 8, 2023. The power stopped working on the couch October 2, 2023. Could not get a tech out until two weeks later. The tech showed up, never touched the couch to look at it, and left my home within 2 minutes. He said he would order a motor and then we would have to make another appointment to have him come out . If it wasn't the motor, then he would have to order the switch panel. Our appt. for the motor installation was scheduled for October 28, 2023 between 7 am and 10 am. He did not show and I had to call and wait on the phone for 23 minutes. I was told he was 20 minutes out. We had already waited 3 hours. We had another appt. to go to. They cancelled it. We would like to get our money back and someone can pick up the couch. Tammy Dreyer
Date of experience: October 28, 2023
Good Afternoon, Tammy. We are deeply sorry for your service experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
MIKE KOLAR
1 reviews US
The store in Kenosha would not accept a…
The store in Kenosha would not accept a credit card over the phone to pay in full so I bought it from someone that would.
Date of experience: October 24, 2023
Good morning Mike Kolar, we do deeply apologize to hear your experience was not the best. We do pride in security for all our customers, while we do not do over the phone payments, we do have a feature to send a secure link to your email or through text for payment. We truly appreciate your feedback, as we always are evolving our standards and practices everyday for our customers. Respectfully Customer care.
DEON MCGEE
1 reviews US
The delivery came late and then said…
The delivery came late and then said that they cannot give me a small discount.. Bad business..
Date of experience: October 24, 2023
Good Morning, Deon. We are deeply sorry for your delivery experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Fatima
1 reviews US
I wanted to buy more stuff and add to…
I wanted to buy more stuff and add to my delivery but they refused it
Date of experience: October 22, 2023
Good afternoon Fatima, We are deeply sorry to hear of your experience with your purchase. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our team will reach out directly. Respectfully, Customer Care
RENEE PEARSON
1 reviews US
I did not receive the 2 free pillows…
I did not receive the 2 free pillows that was part of the promotion when our mattress was purchased and promised that we would receive them. Renee behavior was not one to be desired; we have not heard back from the manager Tose. The sale rep continued to stated that he would call me back but did not and I believe the mattress we received is the wrong mattress. I am deeply disappointed and would like a refund if this issues are not addressed. Overall I would rate this experience an zero.
Date of experience: October 21, 2023
Good afternoon Renee, We are deeply sorry to hear of your experience with your purchase. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our team will reach out directly. Respectfully, Customer Care
TAMARA CLARKE
1 reviews US
Exceptional TRASH TERRIBLE Customer Service
Exceptional TERRIBLE Customer Service! I purchased a new king size bedroom set costing thousands of dollars. I was never offered extended warranty, I was not even aware that the company offered extended warranty. The furnishing for my bed head out of nowhere started to chip in huge chunks. In speaking to Ms. Dale at the Room Place, I was not offered extended warranty because my order was initially an online order that kept declining. The order was declining so it was completed over the phone by a representative who duplicated the online order. DO NOT PURCHASE FROM THIS ORGANIZATION ONLINE - they do not offer extended warranty to sales online. Ms. Dale then stated that I was also NOT offered extended warranty because I purchased from a different state. DO NOT PURCHASE FROM THIS STORE IF YOU RESIDE OUTSIDE OF THE STATE OF ILLINOIS WHERE THE STORES ARE LOCATED. The customer service you receive will be based on the state you live in and how you order.
Date of experience: October 17, 2023
KAILIN VANNATTER
1 reviews US
Made a purchase 10/06 with delivery…
Made a purchase 10/06 with delivery scheduled for 10/14. My order was closed out, never delivered and what shows up on the “order” when I call customer service is not even close to what I ordered. So disappointed
Date of experience: October 07, 2023
Good afternoon, Kailin, we are deeply sorry for the issues you were having with your order. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our customers. A member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Dusan Dvoracek
1 reviews US
Room place have25% OFF of entire…
Room place have25% OFF of entire purchase. But when you buy anything you won’t get those 25%OFF. In past they did but not anymore. So be wear of that. That’s how they get customers!!!
Date of experience: October 11, 2023
Good evening Dusan, We are deeply sorry to hear of your experience within one of our stores. We do offer promotions every week, with some exclusions and guidelines. Discount off individual piece prices. Offer does not apply to previous purchases, Products on sale, Factory Direct, Custom Bed, Harmony Lux Carbon, Hybrid BRX, Tempur-Pedic, Cozzia, Bedgear, Purple, floor samples and gift card purchases. May not be combined with any other promotion codes or discount offers. We do appreciate your feedback as we are always evolving our services to our customers everyday. A member of our team will reach out direct as well. Respectfully Customer care.
STEPHANIE HOBSON
1 reviews US
To hard to do business with the room place go somewhere else.
I just want to start off by saying your website is horrible. I’ve never had to deal with such complicated website. It’s not easy processing constantly getting errors not to mention I had to reset my password several times and I still couldn’t login. I placed an order which never went through even though your system provided an order number.
Date of experience: October 10, 2023
Good morning Stephanie Hobson, We do deeply apologize for the website experience. Certainly not up to our standards and services to our customers and appreciate the feedback as we are always evolving our services to our customers. Our self check out will provide an order number then a confirmation email once the order goes through our review process. We do see you re-ordered yesterday and it fully went through order 547286 set for delivery for 11/04 estimated in accordance with the vendor's in stock date estimate. We will keep you apprised of any updates if any should come in as well. We also have a live chat feature with live service and product experts open 7 days a week 8am CST to 10pm CST for any questions or if you want to reach out to us. Respectfully Customer care
Patricia Soliday
1 reviews US
If your going to sell other furniture…
If your going to sell other furniture from another company and don’t give a discount when you have posted signs all over that’s not fair to the customers!
Date of experience: October 05, 2023
Good Afternoon, Patricia. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Annie
1 reviews US
It took 3 people to sell us a mattress
It took 3 people to sell us a mattress, when it was delivered, the delivery guys weren’t smart enough to turn the mattress sideways to fit through the door - blessing in disguise as it was the wrong mattress and the end of the model year. No one returned my calls from either delivery company or store. Then I was avoided when I walked into the store for a refund, and the pathetic excuses were flying. We then found they are much higher priced than their competitors. Run away
Date of experience: September 01, 2023
Hi Annie, we are terribly sorry to hear of your experience as this should never be the case. We value and appreciate our customers very much. You are the reason we are here, and it sadden me to learn we did not meet your expectations. Thank you for bringing it to our attention. A member of our management team will reach out to you personally to express our gratitude for sharing this feedback with us and apologize for the inconvenience we have caused you albeit not intentional; however, we still take full responsibility as your experience is extremely important to us. Warm regards, Customer Care 10/06/2023: Good afternoon, Annie. We hope you received our message. Please contact our Customer Care management team as soon as is convenient for you, so we can further assist you. Thank you for your business. Warmest wishes, Customer Care
MANASH PAUL
1 reviews US
Purchased a bed delivered defective
Purchased a bed. First time purchase with Room Place. Paid full in advance. Got delivered on time. But defective product. One of the drawer not closing. Not satisfied with the service. I may not be a returning customer
Date of experience: October 04, 2023
Good Afternoon, Manash. We are deeply sorry for your product and service experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Flying Horse
1 reviews US
Bad Customer Service
On Saturday, we placed an order at the Lombard location, and they instructed us to pick it up on Monday. However, upon arriving at the Lombard store, they directed us to the Romeoville location. When we reached Romeoville, we found it closed at 7 pm, despite the envelope indicating an 8 pm closing time. Upon returning to the Lombard location, they refused to accommodate us and advised us to return to Romeoville. This experience left much to be desired in terms of customer service.
Date of experience: October 02, 2023
Good Afternoon, Noureen. We are deeply sorry for your pick up experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
LD
1 reviews US
UPDATE 10/1/23
UPDATE 10/1/23: The Harlem store. Here we are Sept 30 and all these issues with the RoomPlace and Guardian (the warranty co.) which turned into a project, is finally completed. It was a complete nightmare with the store and the warranty company. This project started in June 2023 through yesterday Sept 30. Dealing with both these businesses literally turned into a project. A project that consumed an enormous amount of my time, which included a plethora of the following: consistent follow-up, numerous emails, phone calls, detailed note taking, and talking to numerous customer service individuals; with each phone call I noted their name, date, and time. So many times I was being given wrong answers or incomplete answers because no one knew what the other was doing. It was an uncalled-for situation, the waste of a customer's time. In the end, everything worked out, all due to my diligence, persistence, and my follow-up persistence. No way to run a business, from both companies. I made sure I posted all over social medias by reviews. If there was one bright note from this whole experience, it was when on July 4th I went to the RoomPlace to pick my replacement bed and mattress. This was when I met Malcom Moore, sales associate. He was the light in this whole experience. I think he was in his 70's or early 80's, he told me, but I can't recall. What a wealth of historical knowledge because being from the south, as well as product knowledge. It was such a wonderful experience talking to him and meeting him. If I can give future customers advice it would be, do your research, ask questions, and question everything, document everything, ask specific questions about the warranty, and ask that any policies or information that is given to you verbally must be sent by email so you can have documentation. Do your research that includes other stores. June 2023 - So I purchased a bed and mattress in June of 2021. My salesman was Nigel Odom. I bought the warranty as well for both. He never told me of the specifics that these warranties carry. The bed ended up with a crack on the headboard. Warranty is with Guardian. Turns out in order for the warranty to be valid, the warranty company requires it be an accident and you need to report that accident within 30 days. My claim was denied, I had to fight for this, and the denial was overturned. The mattress I paid a fortune for, the warranty was for a mattress sagging. This warranty is with The RoomPlace. I found out that in order for a claim to be accepted the mattress has to have sagged 1 1/2 inches. Mine I was told by the investigator who came only sagged 1/2 an inch. When you sit on that mattress it sinks like over three inches, and I bought a firm mattress. The mattress lost its firmness. The investigator told me the claim will be denied. I paid $1,300 for this mattress. The salesman never explained these specifics with me. In fact, for the mattress, HE SAID the warranty covers once it starts sagging, there was no mention of required inches. I will never buy anything else there. UPDATE: I received a call from a Stephanie at the RoomPlace. The only solution they offered me for a mattress I paid $1300 for was that they would call me in 90 days to see if the mattress had sagged an additional one inch to meet the 1 1/2-inch requirement. I paid $1300 for a mattress, and this is what I get from this company. This is totally outrageous.
Date of experience: June 12, 2023
Good afternoon LD, we are deeply sorry to hear of your experience with the warranties. This is disheartening to learn and not a reflection of our standards and practices. Please know we truly appreciate your feedback as we are always evolving our services and practices to our customers everyday. We would like to discuss this more, however there is no contact information with this review. If you could please email us at [email protected] with contact information we would truly appreciate it. Respectfully Customer care.
MUGHAL, NABEELA
1 reviews US
Purchased furniture in 2023
Purchased furniture in 2010, was very durable still using it but,this new furniture is poor quality. Wood is chipping from every where.
Date of experience: July 01, 2023
Good afternoon Nabeela Mughal, We are deeply sorry to hear of your experience with your 2023 purchase. We truly appreciate your feedback in this as we are always evolving our services and products for our customers. Please text in pictures of the wood chipping to 1-630-785-6640 as well as the entire piece the chipping is on. Respectfully Customer care
N/A
1 reviews US
Never places an order
Never places an order. Walked out the store cause I wasn’t satisfied with the service. Than was even more pissed off when I received a text message the next day asking to charge my credit card for an order I DIDNOT place
Date of experience: September 25, 2023
Good afternoon, We are deeply sorry to hear of your experience within one of our stores. Please know this is not up to our standards and practices and we appreciate your feedback in this. We are always evolving our services and standards for our customers. A member of our team will reach out directly. Respectfully Customer care.
PATRICIA FREEMAN
1 reviews US
online website not the greatest
Your online website is not the greatest. I tried to reset my password a few times but it kept taking me in a loop. Can’t even check my order status cause it doesn’t let me log in.
Date of experience: September 18, 2023
Good afternoon Patricia Freeman, We are deeply sorry for your experience with out my account feature. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. Please know the my account holds only receipt collection on self check out orders. For order status please come on our live chat feature, so we may live update you on your order. We do also send out update texts, emails, and calls, if vendor should update us on delivery estimates. Thank you for your feedback as well as we are looking to evolve our my account features as well as our standards everyday to our customers. Respectfully Customer care
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About
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions