I purchased a bedroom set, mattress and box spring for my 89-year-old mother. The bill was almost $2,300.00. She was being transported to a memory care facility in Crystal lake Illinois from the hospital. The salesman suggested a traditional mattress and boxspring. It was delivered to the memory care center on Monday, January 15, 2024. She came from the hospital on Wednesday, January 17, 2024. We discovered at that time the bed was too high for her to get into. Immediately I called the store to ask for another solution to this situation. I was told I could not return the mattress or boxspring even though it was never slept on. The solutions I received were. Spend another thousand dollars on a mattress that wasn’t as high or spend another thousand dollars on an electric bed frame that is adjustable. In other words, I was told my original thousand dollar purchase of a mattress and boxspring is now garbage since I couldn’t use it and could not exchange it for something that would work. The problem started with the salesman who was not very good at advising which mattress to buy for an 89-year-old elderly person moving into a memory care facility. The next problem and I feel is the biggest problem was the Customer Service I received. The product did not work for us. I was not asking for a refund. I was asking for a better solution even if I had to pay a little more money. There solution was to spend an additional thousand dollars. I don’t consider that a little more money. Now I would have to dispose of a brand new mattress and boxspring myself, and spend another thousand dollars on a replacement. After this experience, I will never purchase another piece of furniture from the room place. The best way to increase your business at the room place is by word-of-mouth. Great customer service means more sales for your company. Spreading the word that the room place helped make a bad situation better would be a positive review for your company. In this case I will let everyone know the kind of service I received from the room place. I would not recommend your store to anyone. In fact, I would discourage anyone from purchasing furniture from the room place.