Reviews 3.6
240 total
GV
1 reviews CA
I bought a Red Jade bracelet with 3…
I bought a Red Jade bracelet with 3 names for my wife. Counting customs, it added up to $180+. If the beads are made of stone (they most likely are because of the weight), they are covered with a thick layer of red paint that made them feel like plastic. They are sent in a small cloth string- bag. In all, it doesn’t look like anyone would pay more than $30 for it. I read the description in French (“jade rouge”) stating it was red jade, while the English version reads “red colored jade” which I guess would have been a bit more accurate. The right description is “stones painted in red”.
Date of experience: March 05, 2024
Dear client! We're thrilled to hear that you had a wonderful experience with our jewelry and that the gift was a perfect choice. We strive to provide high-quality products, excellent service, and affordable prices, so it's great to know that we hit the mark for you. Regarding the misunderstanding about the stones, we apologize for any confusion. Our description does indeed offer the option to choose a 6.5" or 7.5" shell pearl wristband in red jade color, which may have led to the misconception about the material. We appreciate your understanding and want to assure you that your satisfaction is our top priority. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!
Phillip
1 reviews US
Necklace broke after 2 weeks
I don't usually leave reviews, but unfortunately she had the necklace 2 weeks and it broke. The pendant is very nice though.
Date of experience: February 09, 2024
Dear Phillip! We are deeply sorry to hear about the issue you experienced with your necklace. We understand how frustrating it must be to have it break after only two weeks of wear. To make things right, we would like to offer you a free remake of your order. Our goal is to ensure that you are completely satisfied with your purchase and that you can enjoy your necklace for years to come. Please contact us at [email protected] at your earliest convenience so we can arrange for the remake. We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for taking the time to share your feedback with us. We value your input and are committed to providing you with the best possible shopping experience.
Ariana Nguyen
1 reviews US
I tried reaching out as the bracelet I…
I tried reaching out as the bracelet I had purchased for my husband was a little too large (standard size) I needed to have it re-sized to fit him better. Still had not heard anything.
Date of experience: February 09, 2024
Dear Ariana! Thank you for reaching out to us regarding the resizing of the bracelet you purchased for your husband. We apologize for any delay in our response. To address this issue promptly, please don't hesitate to contact our support team at [email protected] or by phone at +1 (646) 846-1810. We're here to assist you with the resizing process and ensure that the bracelet fits perfectly. We appreciate your patience and understanding, and we look forward to resolving this matter for you as soon as possible.
David Duensing
1 reviews US
Could not read names on bracelet…
Could not read names on bracelet…. Appears to be rubbing off
Date of experience: January 25, 2024
Dear David! Thank you for bringing this issue to our attention. We're sorry to hear that you're having difficulty reading the names on the bracelet and that it appears to be rubbing off. To resolve this matter, please reach out to our support team at [email protected]. They will be able to assist you further by adding more ink to the font, ensuring that the names on your bracelet are clear and durable. We appreciate your patience and understanding as we work to address this issue promptly. If you have any other concerns or questions, please don't hesitate to contact us.
Melissa Welsh
1 reviews US
I’m so so disappointed.
I’m so so disappointed.. received this in February to have already turned. It’s never worn in water either
Date of experience: February 09, 2024
Dear Melissa! Thank you for bringing the quality issue with your necklace to our attention. We understand how disappointing it must be to receive a product that does not meet our usual standards. After reviewing your order, we would like to offer you a remake of the necklace to ensure that it meets your expectations. Our goal is to provide you with a product that you love and are proud to wear. Please contact us at [email protected] at your earliest convenience so we can discuss the details and arrange for the remake. We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this issue for you. Once again, we apologize for the quality issue and thank you for your patience and understanding. We look forward to hearing from you soon.
Kim Ayoub
1 reviews US
Great customer service
Great customer service. Resolved issue with clasp with no delays or resistance. Very happy!
Date of experience: February 13, 2024
Dear Kim! Thank you for your feedback! We're thrilled to hear that you're very happy with our customer service. Resolving the issue with the clasp on your necklace without any delays or resistance is always our goal. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Carolyn Francis
1 reviews US
The necklace is nice but I don't think…
The necklace is nice but I don't think it is worth the price.
Date of experience: February 06, 2024
Dear Carolyn! Thank you for your feedback! We're sorry to hear that you don't feel the necklace is worth the price. We strive to offer high-quality products at fair prices and will take your feedback into consideration as we continue to improve our offerings. If there's anything else we can do for you, please don't hesitate to reach out.
Adam Rogers
1 reviews US
The black on the name is fading already
The black on the name is fading already
Date of experience: February 14, 2024
Dear Adam! Thank you for bringing this to our attention. We're sorry to hear that the black on the name of your item is fading already. We want to make sure you're completely satisfied with your purchase. I will contact you shortly to discuss the possibility of adding an ink to your item's font to address this issue. If there's anything else we can assist you with in the meantime, please let us know.
Carla French
1 reviews US
Disappointed customer
The necklace came fairly quick considering it came from overseas. It looked good out of the box and my boyfriend loved it. I purchased the 18cg Cuban necklace and after just 3 weeks of him wearing it daily, the gold is rubbing off and you can see the stainless steel underneath. I knew it wasn’t solid gold but did not expect it to rub off that fast. Very disappointing!
Date of experience: February 08, 2024
Dear Carla! Thank you for your feedback. We're glad to hear that the necklace arrived quickly and that your boyfriend loved it. However, we apologize for the issue you're experiencing with the gold plating. This is indeed a production defect and is unacceptable. We want to ensure that you are satisfied with your purchase, and we are here to offer a solution. Please contact our support team at [email protected] with your order details, and we will work with you to resolve this issue. We appreciate your understanding and patience as we address this matter. Your satisfaction is our priority, and we are committed to making things right for you.
Jessica Stone
1 reviews US
Very nice piece of jewelry
Very nice piece of jewelry. Shipping did take awhile, so order at least two months in advance if you want it for a present to someone.
Date of experience: February 15, 2024
Dear Jessica! Thank you for your feedback! We're glad to hear that you are pleased with the jewelry. We apologize for any delays in shipping and appreciate your suggestion to order at least two months in advance for presents. Your satisfaction is our top priority, and we will continue to strive to improve our shipping times. If you have any further feedback or questions, please feel free to let us know.
Kimberly Miller
1 reviews US
Custom is always personable
Custom is always personable! Love that! The chain came partly tarnished.
Date of experience: February 15, 2024
Dear Kimberly! Thank you for your feedback! We're sorry to h ear about the issue with the chain. This may indeed be a production defect, and we want to ensure that such issues are resolved promptly. Please contact our support team at [email protected], and we will work with you to resolve this matter. We appreciate your understanding and look forward to finding a solution that meets your needs.
Sierra Andrews
1 reviews US
Love the necklace
Love the necklace
Date of experience: February 09, 2024
Dear Sierra! Thank you for taking the time to leave a review! We're thrilled to hear that you love the necklace you purchased from us. Providing high-quality products that bring joy to our customers is always our goal. Your satisfaction is incredibly important to us, and we're here to assist you with any questions or concerns you may have. If there's anything else we can do to enhance your experience or if you need assistance with anything else, please don't hesitate to reach out to us. We appreciate your support and hope to serve you again in the future!
J.C.
1 reviews US
Good quality
It was easy to create.
Date of experience: February 09, 2024
Dear Jenae! Thank you for sharing your feedback! We're delighted to hear that you found our product to be of good quality and that the creation process was easy for you. Providing products that are both high-quality and user-friendly is a top priority for us, and we're thrilled that we were able to meet your expectations. Your satisfaction means the world to us, and we're grateful for your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Thanks again for choosing Talisa. We look forward to serving you again soon.
Eunice Stanisci
1 reviews US
The necklace is really great sturdy…
The necklace is really great sturdy material. Gorgeous! My husband loves it!
Date of experience: February 09, 2024
Dear Eunice! Thank you so much for your wonderful review! We're thrilled to hear that you're delighted with the necklace and that it has exceeded your expectations in terms of quality and appearance. Knowing that it has brought joy to you and your husband truly makes our day! Creating products that bring happiness and satisfaction to our customers is what motivates us, and we're grateful for the opportunity to contribute to your special moments. If you ever need anything else or have any questions, please don't hesitate to reach out to us. We're here to help. Thank you again for choosing our necklace. We appreciate your support and look forward to serving you again in the future.
DT
1 reviews US
Good quality
Good quality, just wish I would have gotten the chain a couple inches shorter, because the name tags roll and never face so people can read them
Date of experience: February 19, 2024
Dear Damion! Thank you for taking the time to share your feedback with us. We're delighted to hear that you're pleased with the quality of our necklace. However, we're sorry to hear that you're experiencing an issue with the length of the chain and the positioning of the name tags. We understand how important it is for the names to be visible and facing forward, and we apologize for any inconvenience this has caused. Your feedback is valuable to us, and we will share it with our product development team for future improvements. If you would like to discuss possible solutions or if there's anything else we can assist you with, please feel free to reach out to us. We're here to help! Thank you again for choosing our necklace. We appreciate your support and hope to have the opportunity to serve you better in the future.
Demi
1 reviews US
The product was terrible and absolutely…
The product was terrible and absolutely nothing like the photos that they used on the models. The customer service in regards to returning the item was excellent though and the reminder emails were very helpful.
Date of experience: February 12, 2024
Dear Demi! We're sorry to hear about your experience with the quality of the necklace. Your satisfaction is important to us, and we regret that the product did not meet your expectations. We noticed that you have not yet proceeded with the return of the necklace. As it has been more than 25 days since your purchase, the return label has been voided. However, we are here to assist you with restarting the return process. Please reach out to us, and we will do our best to help you. We're glad to hear that you found our customer service to be excellent and that the reminder emails were helpful. Your feedback is valuable to us, and we appreciate your understanding as we work to address your concerns. Thank you for your patience, and we look forward to assisting you further.
Glenn M.
1 reviews US
Beautiful necklace
They notify you as to what stage your product is at. Received my necklace and I love it! I get compliments anytime I wear it. It has my grandkids name on it. Very happy with my necklace.
Date of experience: February 20, 2024
Dear Denise! Thank you so much for your kind words! We're delighted to hear that you're enjoying your necklace with your grandkids' names on it. It must be incredibly meaningful to have such a special piece of jewelry. It's fantastic to hear that you've been receiving compliments when you wear it – that's always a nice bonus! If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We're here to help and want to ensure that you continue to love your necklace for years to come. Thank you for choosing Talisa Jewelry!
Erik Woodbury
1 reviews US
Fantastic product and amazing service
Fantastic product and amazing service
Date of experience: February 20, 2024
Dear Erik! Thank you so much for your kind words! We're thrilled to hear that you're happy with both the product and the service you received. If there's anything else we can do for you, please don't hesitate to reach out. We're here to help!
Matt S.
1 reviews US
It’s nice
It’s nice, but it’s a bit too large for my wrist. Should have more and better sizing.
Date of experience: February 14, 2024
Dear Mattew! We're glad to hear that you're interested in adjusting your bracelet. Our team will contact you shortly to discuss the adjustment and ensure that it fits perfectly. We appreciate your feedback regarding the sizing options. We're always looking for ways to improve our products and services, so we'll definitely take your comments into consideration. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to help! Thank you for choosing Talisa Jewelry. We look forward to assisting you further!
sanya
1 reviews US
Beautiful bracelet
Customer service was great! I may need to change the size though to make it smaller
Date of experience: February 14, 2024
Dear Sandya! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've been happy with the customer service you've received. Our team works hard to provide exceptional service, and it's always rewarding to hear that our efforts are appreciated. In regards to adjusting the size of your bracelet, we'd be more than happy to help with that. Ensuring that your jewelry fits perfectly is important to us, so we'll make sure to get in touch with you soon to discuss the size change and make sure everything is just right. If you have any other questions or requests, please don't hesitate to reach out. We're here to help in any way we can and want to make sure you're completely satisfied with your purchase. Thank you again for choosing Talisa Jewelry. We truly appreciate your support and look forward to assisting you further!
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Individualism Everyone has a unique spirit. We strive to connect you with the designers and designs that best match your individuality. We've selected an eclectic mix of designers from all over the world, each bringing their distinct style and beautiful creations with them. Unique variations of colors, materials, and designs fused together to create meaningful pieces of jewelry for you. Creativity Take pride in the creative involvement you put into designing your custom pieces and share it with the world. Personalized jewelry is a deep and meaningful way to express love and can also tell a story. Many of the collections from Talisa can be personalized in a number of ways to create one of a kind pieces telling your unique story.