Reviews 3.6
240 total
Mindy Brame
1 reviews US
The necklace broke me when my daughter…
The necklace broke me when my daughter in law put it on and I could not get a replacement
Date of experience: January 04, 2024
Dear Mindy! I hope this message finds you well. I wanted to address your recent review and provide some clarification on the situation. Our supervisor has reached out to you and proposed a replacement for the broken necklace. Please check your email, as detailed instructions and options for the replacement have been provided. We understand the frustration you experienced with the initial product, and I want to emphasize that our goal is to ensure your satisfaction. We take product quality seriously, and that's why our team is dedicated to resolving issues promptly. I believe there might be a misunderstanding, as our records indicate that a remake or replacement was offered. We are committed to making things right for you, and we appreciate your cooperation in this matter.
George
1 reviews US
Thank you
Thank you. The bracelet was a gift for my sister, it was on time and accurate. My sister loved the gift, coincidently, it was the second bracelet that I have purchased from Talisa.
Date of experience: January 09, 2024
Dear George! You're very welcome! I'm glad to hear that the bracelet arrived on time and that your sister loved it. It sounds like Talisa is doing a great job with their products. If you ever need assistance or have any questions in the future, feel free to reach out.
Kathy
1 reviews US
Great customer service
Had to give it 4 stars because I had to reorder. My first order had the wrong chain. But would give the customer service to fix the problem 5 stars! Order was corrected and my correct necklace sent priority mail.
Date of experience: January 10, 2024
Dear Kathy! Thank you so much for your feedback! We're thrilled to hear that our customer service team was able to resolve the issue with your order and get the correct necklace to you quickly. Your satisfaction is our priority, and we're grateful for the opportunity to make things right for you. If you ever need anything else, please don't hesitate to reach out.
Linda
1 reviews US
Dreams come true
My granddaughter cried when I gave her the necklace. It was absolutely beautiful and she loves it
Date of experience: January 03, 2024
Dear Linda! I'm so glad to hear that your granddaughter was deeply touched by the necklace! It's wonderful to know that it brought her so much joy and that she loves it. Thank you for sharing this heartwarming moment with us. If there's anything else we can do for you or your granddaughter, please don't hesitate to let us know.
amy
1 reviews US
I bought it for my son and he loves it…
I bought it for my son and he loves it !!
Date of experience: January 09, 2024
Dear Amy! That's fantastic to hear! We're thrilled that your son loves the necklace. It's always a joy to know that our products bring happiness to our customers. If there's anything else we can assist you with or if you have any questions, feel free to reach out. Enjoy the necklace!
Yolanda Ingersoll
1 reviews US
We bought it for my husband and he…
We bought it for my husband and he wears it all the time even to play pickle ball!
Date of experience: January 04, 2024
Dear Yolanda! That's wonderful to hear! It sounds like the necklace has become a cherished accessory for your husband, accompanying him even during his pickleball games. We're delighted that he enjoys wearing it so much. If there's anything else we can do for you or if you have any questions, please feel free to reach out. Wishing your husband many more enjoyable games with his new necklace!
Angel Fabry
1 reviews US
I had my necklace a month-No answer from talisa on fixing it
I had my necklace a month and the hinge opened and now it’s bent and can’t be closed. I contacted Talisa 3 different times without any luck nor an email bk. I spent well over $130 and to get it fixed locally is $100. I’m very upset since this was a gift from my 3 kids.i had it 4 wks!!!!
Date of experience: January 03, 2024
Dear Angel! I'm truly sorry to hear about the issue you've encountered with your necklace. That's certainly not the experience we aim to provide. I've checked our records and have immediately instructed our support team to send you a replacement before you send the deffective item as an exeption. We understand how important this necklace is to you, especially as a gift from your children, and we want to ensure that you're fully satisfied with your purchase. We apologize for any inconvenience this has caused and appreciate your patience. Please rest assured that we'll do everything we can to resolve this matter promptly.
Macy
1 reviews US
Bracelet broke not even a month later
Bracelet broke not even a month later. I reached out to the company and they have yet to respond.
Date of experience: December 21, 2023
Dear Macy! We apologize for any inconvenience you've experienced with our product and customer service. We take these matters seriously and strive to provide timely assistance to all our customers. However, it appears there may have been a miscommunication or technical issue as we have not received any emails or calls from you regarding the broken bracelet. Please accept our sincere apologies for the delay. To resolve this matter promptly, we will reach out to you today via phone to discuss the issue further and ensure we find a satisfactory solution. Your satisfaction is our priority, and we are committed to making things right for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue.
Kristy
1 reviews US
He Loves it! ❤️
Sturdy clasp, easy to clean. He Loves it! The name plates being easily removed is a nice touch!
Date of experience: January 13, 2024
Dear Kristy! Thank you for sharing your experience! We're thrilled to hear that you're loving the product. The sturdy clasp and easy cleaning make for a hassle-free experience. We also agree that the removable nameplates add a personalized touch, making it even more special. We appreciate your feedback and hope our product continues to bring you joy and satisfaction!
Sarah Harris
1 reviews US
Tarnished within a month ..
Ordering process was fine. The product when we received it was bigger than expected—made it look cheaper in my opinion. Haven’t even had the item a month and the middle charm is tarnished and worn off. Thankfully the price didn’t break the bank but definitely won’t be ordering from this company again.
Date of experience: January 08, 2024
Dear Sarah! Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the size discrepancy of the product and the quality issue you've experienced. We understand the importance of receiving products that meet your expectations in terms of size and quality. Rest assured, we take these concerns seriously and would like to resolve them promptly. Our customer service team will be reaching out to you shortly to discuss the issue further and find a satisfactory solution. Your feedback is valuable to us, and we are committed to ensuring your satisfaction with our products and services. Once again, we apologize for any disappointment caused, and we appreciate your understanding.
customer SB
1 reviews US
Beautiful necklace.
The necklace is so pretty and looks great. The names of my grandchildren is really cute. Overall a substantial looking necklace.
Date of experience: January 16, 2024
Dear Shelly! Thank you for your review! We're thrilled to hear that you're happy with the necklace and that the personalization with your grandchildren's names added to its charm. We aim to create pieces that are not only beautiful but also meaningful, and we're delighted that this necklace has met your expectations. If you ever need anything else, please don't hesitate to reach out.
Ericka Barrow
1 reviews US
Gave as a gift and he loved it
Gave as a gift and he loved it! Making a birthday purchase for him now.
Date of experience: December 22, 2023
Dear Ericka! Thank you for your review! We're thrilled to hear that the gift was a hit! It's always wonderful to know that our products are bringing joy to others. We hope the birthday purchase is just as well received. If you need any assistance with your purchase or have any questions, feel free to reach out to us.
JoAnn
1 reviews US
VIP MEMBERSHIP???? I purchased a bracelet for a Christmas…
I purchased a bracelet for a Christmas Present on 12/8/24 for $119.37. I was very happy with my purchase. Then I started seeing a monthly charge from Talisa Jewelry on my Credit Card Statement one on 1/10/23 for $29.95 and again $29.95 on 2/9/24. This angers me. I provided my credit card info for a purchase then am "enrolled in a monthly VIP membership"?! Must have been some VERY SMALL writing.
Date of experience: January 09, 2024
Dear JoAnn! Thank you for reaching out to us. We're sorry to hear about the confusion regarding your purchase. It seems there might have been a misunderstanding about our VIP offer. Our records indicate that you chose the VIP offer instead of a one-time purchase, which includes a monthly subscription. To resolve this issue, please contact us at [email protected] with your first and last name so we can identify your account and assist you further. We apologize for any inconvenience this may have caused and appreciate your understanding.
P W
1 reviews DE
In my opinion SCAM
In my opinion SCAM! I'm now waiting for 3 weeks for the shipment. 2,5 weeks ago I've received the shipment notification. Until today nothing changed on the DHL status. Even a lot of mails were without success. They tried to pay back partly. Luckily I could involve PayPal customer service to get back my money.
Date of experience: February 15, 2024
Dear customer! We deeply apologize for the frustration and inconvenience you've experienced regarding the delay in receiving your shipment. We want to assure you that Talisa is not a scam; we are a reputable company dedicated to providing quality products and excellent customer service. The delay in shipping to Germany is unfortunately beyond our control as it falls under the jurisdiction of the shipping company. We understand your disappointment and want to make things right for you. If you haven't already done so, please reach out to our support team at [email protected]. We are committed to resolving this issue promptly and ensuring your satisfaction. If you've already contacted us, please provide your name and surname here so we can identify you as our customer and expedite the process of refunding your money. We value your business and want to ensure that you have a positive experience with Talisa. Once again, we apologize for any inconvenience this delay has caused and appreciate your patience and understanding. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
customer
1 reviews US
Beautiful
My Wife loved the quality and looks of the bracelet.
Date of experience: January 18, 2024
Dear Iarry! Thank you so much for your kind words! We're thrilled to hear that your wife loved the bracelet. At Talisa, we take great pride in crafting high-quality pieces that not only look beautiful but also bring joy to our customers. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We appreciate your support!
Ernesto
1 reviews US
Love the look
Love the look, fit and feel!
Date of experience: January 10, 2024
Dear Ernesto! We're delighted to hear that you love the look, fit, and feel of our product! At Talisa, we strive to create pieces that not only meet but exceed our customers' expectations in terms of style, comfort, and quality. Your satisfaction is our top priority, and we're thrilled that we could deliver on that promise. If you ever need anything else or have any questions, feel free to reach out.
Charlielambert Charlielambert
1 reviews US
fully satisfied
My order was received quicker than expected and in excellant condition. The construction is top notch and I recommend the experience.
Date of experience: January 13, 2024
Dear Charlie! Thank you for your kind words! We're thrilled to hear that you had such a positive experience with us. If you have any friends or family who might enjoy our products or services, we'd love it if you could recommend us to them. We look forward to serving you again in the future!
Rick O
1 reviews US
Good Experience
A lot of options, quick delivery and good product.
Date of experience: January 20, 2024
Dear Rick! Thank you for your feedback! We're glad to hear that you found our range of options satisfactory, and we're delighted that you were pleased with both the delivery time and the product itself. If you have any suggestions for how we can improve or if there's anything else you'd like to share, please don't hesitate to let us know. We appreciate your support!
Pam Prescott
1 reviews US
I've ordered birthstone bracelets twice…
I've ordered birthstone bracelets twice before and have been very happy. Got this one for my mom and she loves it! Custo.er service is great too!
Date of experience: January 22, 2024
Dear Pam! It's fantastic to hear that you and your mom love the birthstone bracelet! We're thrilled that you've had positive experiences with our products and customer service. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your support!
Terry Bowers
1 reviews US
Fast delivery and happy with what I…
Fast delivery and happy with what I bought
Date of experience: January 22, 2024
Dear Terry! We're thrilled to hear that your order from Talisa arrived quickly and that you're happy with your purchase! At Talisa, we take pride in providing fast delivery and high-quality products. Please let us know if we can assist you with anything else. Thank you for choosing Talisa Jewelry!
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About
Individualism Everyone has a unique spirit. We strive to connect you with the designers and designs that best match your individuality. We've selected an eclectic mix of designers from all over the world, each bringing their distinct style and beautiful creations with them. Unique variations of colors, materials, and designs fused together to create meaningful pieces of jewelry for you. Creativity Take pride in the creative involvement you put into designing your custom pieces and share it with the world. Personalized jewelry is a deep and meaningful way to express love and can also tell a story. Many of the collections from Talisa can be personalized in a number of ways to create one of a kind pieces telling your unique story.