Reviews 4.3
3,591 total
Patty Guiliano
1 reviews US
Portable Ice Maker
I purchased a New Air Portable ice maker and have been very happy with the product. I had a few issues with repairs but the customer service was great and resolved my issues. I would buy from them again.
Date of experience: July 31, 2018
sharon
1 reviews US
Customer Service was great
Customer Service was great. We have had Newair wine coolers for ages and they are the best. Right now we have a AW-210 ED and it sounds like it's gasping for air. I called and talked to Straton and he was great. Listened to my problem, looked it up and suggested new fans. They were so reasonable I bought them and they are supposed to be easy to install. I am so happy to be able to work with someone who is knowledgeable about the product and willing to help. I also got an acknowledgment withing 5 minutes or ordering.
Date of experience: July 30, 2018
Eric S.
1 reviews US
Kenmar is awesome
Kenmar is awesome. He ensured I was taken care of and followed up with me perfectly. Thank you Kenmar!!! I am very appreciative and have no reservations ordering from Newair.
Date of experience: July 30, 2018
Connie Matthews
1 reviews US
Kenmar was very helpful and completely…
Kenmar was very helpful and completely reset my previous take on how difficult it was to work with your company. I had to order some parts a couple of years ago and I was on hold forever and then it seemed like an argument to get parts ordered. Great job on having a good employee!
Date of experience: July 30, 2018
Vince DiPrimo
1 reviews US
Crusita, new air cooling fan
Crusita, Was fast,helpful, was able to solve our problem with our newair, evaporative cooling fan. Thanks again Vince
Date of experience: July 27, 2018
Leticia Tanner
1 reviews US
Excellent customer service
Great experience! Robert was fantastic! He helped me with all my concerns and I couldn’t be happier. Great service from a great company!
Date of experience: July 27, 2018
amy ainsworth
1 reviews US
Rockin' (Robert) customer service
I purchase a NewAir Ice Maker and it works really well. After 11 months of periodic ice making, it stopped working so I contacted customer service. Robert was very responsive and helped to troubleshoot the issue.
Date of experience: July 26, 2018
beckie
1 reviews US
Great service
Great service! Kenmar was incredibly helpful when I needed to replace water tank which was cracked when received. The response was right away and quickly taken care of. Much appreciated! Thank you!
Date of experience: July 26, 2018
Greg Sawdey
1 reviews US
Great Customer Service!
Kenmar, the customer service rep, answered my email to customer support in minutes. That has never happened before, with any company big or small. Thank you Kenmar!!
Date of experience: July 25, 2018
Craig Zimmerman
1 reviews US
Great Customer Service
I have had a NewAir 28lb ice maker for about a year and it has been a wonderful addition for our outdoor bar-b-ques and summer camping trips, saving me lots of trips to the grocery store to buy ice. It recently quit making ice but Robert at NewAir Customer Support has been really helpful so far in getting my ice maker repaired/replaced. Craig Zimmerman Parker, Colorado
Date of experience: July 21, 2018
Bradley T. Swain
1 reviews US
I have a 27 bottle Wine Cooler through…
I have a 27 bottle Wine Cooler through Newair/Avalon Bay. My wine cooler was functioning perfectly well, till about a week ago. I contacted customer service expecting a fight over warranty coverage. To my great surprise, and happiness, the customer service department was nothing but understanding and accommodating! All companies should model their practices on this company. Bravo!
Date of experience: July 20, 2018
ShoppingPro
1 reviews US
Great product and support!
Great product and customer / technical team are quick to assist!
Date of experience: July 20, 2018
Camron Thomas
1 reviews US
Amazing fan!!!
We love this fan! Had family over for a 4th of July cookout and everyone kept asking about where we got it from because they were amazed with how cool it was. I’d definitely recommend!!
Date of experience: July 20, 2018
Mike D.
1 reviews US
NewAir Minidryer 36w
I purchased the NewAir Minidryer 36w for use in my small condo. I have used it for 6 months and it has performed great. Its quiet and it holds a lot of clothing for such a small dryer. It does take longer, about 2 hours, to dry a full load because the dryer uses only 110v vs. 220v which you find on a full size dryer. I had a small issue with the filter holder. I called Newair and Robert was friendly and responsive and helped me resolve my issue. I highly recommend this dryer.
Date of experience: July 19, 2018
Michael S. Martinez
1 reviews US
This is an outstanding product for the…
This is an outstanding product for the price and efficiency of performance. The portability is an great feature.
Date of experience: July 18, 2018
Denise
1 reviews US
Quick response to email
I am very impressed by the quick response from Robert, in customer support, to my email asking for information about where to purchase a replacement part.
Date of experience: July 17, 2018
Frederick
1 reviews US
I would recommend this company
I would recommend this company
Date of experience: July 16, 2018
Chuck Veltri
1 reviews US
Had a control panel go out on my wine…
Had a control panel go out on my wine cooler. Contacted Customer Service and Robert, a customer service rep, responded promptly and with a solution to my problem. I received everything I needed to fix my unit and I could not be happier. Good company, great customer service!!
Date of experience: July 13, 2018
Brenda Choate
1 reviews US
5 STARS
ROBERT HELPED ME FIX THE ISSUE WITH MY ICE MACHINE WAS VERY NICE AND HELPFUL
Date of experience: July 13, 2018
Lynda
1 reviews US
Robert helped me with an issue I was…
Robert helped me with an issue I was having with our ice maker and was fast to resolve it. Thank you.
Date of experience: July 12, 2018
Contact
About
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.