Reviews 4.3
3,591 total
Stephen Stefanelli
1 reviews US
Great Product & Customer Service!
Product was exactly as described. I had a problem with a part and called customer service. They responded immediately and remedied the issue. Yes, things are defective at times but it is the way the company responds that makes for a great company! The part was not in stock so they sent out a new unit with easy instructions to return the defective item. That is how you retain customers!
Date of experience: August 14, 2019
Charles Johnson
1 reviews US
Elmer did a great job by keeping me…
Elmer did a great job by keeping me informed of all details and showed empathy for the situation.
Date of experience: August 14, 2019
Andre Aragon
1 reviews US
Outstanding products
Outstanding products! Even better, they back up their products with great customer service.
Date of experience: August 12, 2019
Tom R Wainwright
1 reviews US
Melissa did a great job with following…
Melissa did a great job with following up and making sure I got what I needed. Thanks!
Date of experience: August 08, 2019
Kirk
1 reviews US
I had difficulty with the temperature…
I had difficulty with the temperature in my Newair ABR-1770 after a couple of weeks use. I contacted customer service via email and received a response within 24 hrs. After some different attempts at solutions Kenmar solved my problem. He was very helpful and respectful. Highly recommend him and the Newair product. Thank you.
Date of experience: August 08, 2019
Robert Melhorn
1 reviews US
An Extremely Positive Customer Service Experience
All of my encounters with Newair representatives have been extremely positive! The courteous, professional, expert service I've received is a testament to the integrity of your company. I hope all the Newair employees take great pride in a JOB WELL DONE!.
Date of experience: August 07, 2019
David Farrer
1 reviews US
support was great knowledgeable very…
support was great knowledgeable very friendly glad I called will recommend you to all my friends
Date of experience: August 07, 2019
วทิน ชลานุเคราะห์
1 reviews US
Thank you, Jose at NewAir®
My little dryer stopped working and I reached out to NewAir support. Fortunately, it came back to life on its own, but Jose was very professional and quick to answer all the questions I had. Selling good products is one thing, having great support teams makes me stay with your company. Thank you again! Wtin
Date of experience: August 07, 2019
Vicki Hopkins
1 reviews US
Chat service was very helpful.
Chat service was very helpful.
Date of experience: August 07, 2019
Jasmin Scott
1 reviews US
Excellent customer service!
Melissa, my rep was very helpful during our chat. I was cooking dinner the whole time back and forth. She answered all my questions promptly. You have one more happy customer.
Date of experience: August 06, 2019
Melanie Fox
1 reviews US
Very responsive and great service.
I recently ordered some cooling fan replacement parts from Newair. I used the chat feature and Melissa was very knowledgeable, responsive and helpful with my questions. She also helped me place the order. I highly recommend this website and the customer service offered. Thank you!
Date of experience: August 05, 2019
Khloe
1 reviews US
5 star customer service
Very kind and patient. She responded very quickly and I didn’t have to wait long.
Date of experience: August 05, 2019
Cliff G
1 reviews US
Wine fridge replaced without issued and…
Wine fridge replaced without issued and the the customer service Elizabeth provided was courteous, efficient and outright awesome. Thanks you for all of the help!!
Date of experience: August 05, 2019
C j
1 reviews US
Excellent product
Excellent product, excellent customer service
Date of experience: August 04, 2019
Ken Nguyen
1 reviews US
The rep was very helpful and…
The rep was very helpful and professional.
Date of experience: August 03, 2019
Kim Shurig
1 reviews US
quick customer support
Liz was able to set up the shipment of a replacement wine frig quickly for me. Our original one did not work right out of the box. She also sent me the label for return.
Date of experience: August 02, 2019
M Schott
1 reviews US
Exceeds Expectations
Elizabeth has never been anything but courteous during our correspondence. The replacement part delay and then incorrect replacement part when it arrived was frustrating. Your company replacing the entire unit far exceeds my expectations. Thanks.
Date of experience: August 01, 2019
LEON CHENG
1 reviews US
very nice very nice
very nice very nice
Date of experience: August 01, 2019
Michelle Marie Green
1 reviews US
I needed some parts for my beverage…
I needed some parts for my beverage cooler and couldn't find it on the website... I opened a chat and "Melissa" was very helpful
Date of experience: August 01, 2019
Nashy Guam
1 reviews GU
Excellent customer service
Excellent customer service from Elizabeth. Elizabeth was very prompt at getting back to me with my inquiries. She was pleasant and had excellent customer service. Thank you so much! Appreciate your assistance.
Date of experience: July 31, 2019
Contact
About
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.