Reviews 4.3
3,591 total
Ruth Eastman
1 reviews US
Returns are quick easy and convenient
Returns are quick easy and convenient. Great service.
Date of experience: August 27, 2019
Lynda White
1 reviews US
Melissa was great and took care of…Help with Ice Maker
Melissa was great and took care of everything!!!
Date of experience: August 26, 2019
Daniel Harrison
1 reviews US
Good support from Melissa
Good support from Melissa, thank you.
Date of experience: August 26, 2019
Bill M
1 reviews US
Unit power breaker was tripping…
Unit power breaker was tripping everytime the power chord was plugged in. Contacted Newair and the customer service rep was very friendly and helpful. They shipped a new fan unit out the next day to replace the faulty one.
Date of experience: August 26, 2019
Ann Osuch Pixley
1 reviews US
Great customer service.
Christina with Newair was very easy to deal with and handled our situation very satisfactorily.
Date of experience: August 23, 2019
Scott Carmack
1 reviews US
Best customer service I have ever received. EVER!
Best customer service I have ever received. EVER! I called, I told them I was having an issue with my product, they asked no questions, immediately sent me a replacement. I'm a customer for life. Thank you.
Date of experience: August 22, 2019
Annie Leong
1 reviews US
Excellent customer service!
Due to health issues, I was unable to use the product that I was hoping would help me. The receptionist who answered my call quickly understood my predicament and resolved my problem by effecting a return of the item. She patiently explained the process, and I can honestly say that she is the most gracious person to have helped me whenever I have had to request a return!
Date of experience: August 22, 2019
Brian M
1 reviews US
Elmer is the best!
Elmer in customer service is great he was able to resolve my issue with my refrigerator. He was very quick to respond to questions to he was always polite courteous and willing to help. Thank you Elmer!
Date of experience: August 22, 2019
William Kirkland
1 reviews US
I chatted with Melissa and she was very…
I chatted with Melissa and she was very helpful. She helped my with my issue and feel she saved me some money. I am a very satisfied Newair customer.
Date of experience: August 21, 2019
TxSusieQ
1 reviews US
Newair Breeze in the Houston Heat
I purchased 2 Newair fans to be installed on my covered patio in Houston. I love the fans. I opened one and turned it on....I am impressed with the air flow and the sturdy look and feel of the fan. I had a question on the installation outside and sent an email to customer service. I received my answer the following day. They are good to be installed on a covered patio out of the weather. I can not wait to have my fans installed. My little area in Houston will be feeling breezy very soon.
Date of experience: August 21, 2019
Nicholas DeCorte
1 reviews US
Elmer was extremely helpful as well as…
Elmer was extremely helpful as well as followed up multiple times as he said he would. Thank you @
Date of experience: August 20, 2019
R Hoffmann
1 reviews US
Great customer service
My refrigerator wasn’t working and was still under warranty and I was able to have it replaced. Melissa helped me online and Christina helped me on the phone.
Date of experience: August 20, 2019
customer
1 reviews US
New fridge for missing screw
First of all I was simply missing a simple screw from my original fridge and I had the please of working with Elizabeth. She informed me that Newair would send out a new fridge and that I would have to send back the original (a little much I thought but it works). She was great to work with and quickly was able to get me my return label. Thanks for the great customer service.
Date of experience: August 20, 2019
JTM
1 reviews US
Elizabeth, Customer Service
Elizabeth was understanding and very efficient in handling my issue. She is very composed and easy to work with and quick to follow-up and follow through.
Date of experience: August 19, 2019
Gary Grutka
1 reviews US
Very helpful and knowledgable
Very helpful and knowledgable. Thanks for the help!!!
Date of experience: August 16, 2019
Ava
1 reviews US
Excellent customer service
Liz is a super customer service rep. Polite and expeditious. A+
Date of experience: August 16, 2019
Osama Dissi
1 reviews US
They answer the phone right a way
They answer the phone right a way . They were extremely friendly and eager to help . And they helped with what is needed
Date of experience: August 16, 2019
DARCY HARRISON
1 reviews CA
Fast
Fast, friendly service
Date of experience: August 15, 2019
Sally Johnson-Putica
1 reviews US
Customer support Christina
Christina was very helpful. Knew what was wrong with my unit and promptly ordered the needed part. She also quickly answered my question.
Date of experience: August 15, 2019
Steve Sarmuksnis
1 reviews US
Liz is a great service rep
Liz is a great service rep . She assisted me in resolving my problem . Give this girl a raise .
Date of experience: August 15, 2019
Contact
About
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.