Reviews 4.3
2,382 total
Unsatisfied
1 reviews US
I gave all of the credentials & details…
I gave all of the credentials & details about my diamond ring and it appeared to be of interest to WP Diamonds. I was sent the packaging to mail my ring in but it was sent back with a statement that they had an over abundance of that quality of ring (I'm sure they must have known that before instructing me to send it to them). It's been over a year (or more) since this happened and I just got an email from WP Diamonds thanking me for my recent sale. I can't believe their records are so sloppy.
Date of experience: February 01, 2020
Simon Smith
1 reviews GB
Sell your goods elsewhere, do not go near them
This is not a genuine company, they make you an initial offer and then when you visit their office, the offer is halved, although images have been sent and inspected previously. Just sell somewhere else, don’t go near them. Honesty is not the core of this company.
Date of experience: February 01, 2020
Tiffany yellow diamond
1 reviews US
No sale
No sale. I think those two words say it all. You would be better off selling your jewelry on Craigslist or a pawn shop. WP will low ball you in a huge way.
Date of experience: February 01, 2020
Margory
1 reviews GB
didn't sell anything
didn't sell anything
Date of experience: February 01, 2020
Christine Farrow
1 reviews GB
Wrong item sent two months after order
Wrong item sent two months after order Shambolic customer service Still awaiting a refund Will never order or recommend company
Date of experience: February 01, 2020
Hello Christine, We believe you are referring to another company. Your review mentions placing an order and awaiting a refund, however we do not sell anything. At WP Diamonds, we buy diamonds, jewelry, luxury watches and handbags. If you have any questions, please email us at [email protected]. - WP Diamonds Management
Luxuryusa
1 reviews GB
Unrealistic prices
Unrealistic prices. They buy incredibly cheap very unfair
Date of experience: February 01, 2020
Nogood
1 reviews US
You have a online form to fill out that…
You have a online form to fill out that doesn't even let you describe your piece. It just wants to know he size of your largest diamond and that's it. I several beautiful pieces but yall don't even want to bother. You can't even figure out you wouldn't even make a offer. You bought nothing from me.
Date of experience: February 01, 2020
Katherine S
1 reviews US
No a good experience and I wouldn’t…
No a good experience and I wouldn’t recommend them.
Date of experience: February 01, 2020
Ken
1 reviews GB
Never made a sale to you
Never made a sale to you, you was way to low on the offer
Date of experience: February 01, 2020
Laha
1 reviews GB
Unwanted
Did not make a sale to them yet keep getting emails to say I did Poor service. Pestering emails at least weekly. Do not appreciate it
Date of experience: February 01, 2020
Hello Laha, We are very sorry about an email you received in error after your inquiry. There was a follow up email explaining the mistake. We do apologize for the inconvenience. If you have any questions, please do not hesitate to contact us at [email protected]. — WP Diamonds Management
Jonathan Farmer
1 reviews CA
Rude and Ignorant
They made fun of my name and also that I was from Northern England. It was a horrible experience that I would not like to relive. It’s disgusting that in this day and age there are still people out there that would do this.
Date of experience: February 01, 2020
Hello Jonathan, Thank you for feedback. We are very shocked and would like to get more information about your experience so that we may look into this further, please do email us at [email protected]. We take great pride in our customer service and this is not in any way reflective of our business or how we treat our clients. — WP Diamonds Management
Cjgreen
1 reviews GB
Delivery takes to long
Delivery takes to long
Date of experience: February 01, 2020
Hello, We believe you may have the wrong business as we do not sell or deliver goods. If you have any questions, please do contact us at [email protected] — WP Diamonds Management
Wtf
1 reviews CA
I never ordered anything
I never ordered anything, nor have I heard of your company. Why am I being emailed about my "recent sale"?
Date of experience: February 01, 2020
Hello, We are so sorry about an email you received in error after your inquiry on our website. There was a follow up email explaining the mistake. We apologize for the inconvenience. If you have any questions, please do not hesitate to contact us at [email protected]. — WP Diamonds Management
Simone
1 reviews GB
Asked for advice regarding a diamond…
Asked for advice regarding a diamond ring, but due to it being a clustered ring i was ignored and dismissed, no support or advice given. I’ll take my custom elsewhere.... Edit... Now they’re reporting reviews for bad language! Better train your staff on customer service skills instead of worrying about reviews on your awful company!! Customer service 101 - better trained staff = Happier customers!!!!!
Date of experience: February 01, 2020
Hello Simone, Thank you for feedback. We do have a minimum threshold of 0.5ct for non-branded diamond jewelry and as such, we do not purchase cluster rings. We take great pride in our customer service and are very sorry to hear that you felt dismissed. We would very much like to hear more about your experience. Please email [email protected] with more information so that we may look into this further. — WP Diamonds Management
Kate
1 reviews US
Low offer prices no explanations and…
Low offer prices no explanations and bogus promotional offers
Date of experience: February 01, 2020
Muhammad Aamir
1 reviews GB
Faded in two week I was on holidays
Faded in two week I was on holidays. When we come back the return policy was expired
Date of experience: February 01, 2020
Hello Muhammad, We believe you are referring to another company that you purchased from. Your review mentions an item that faded and an expired return policy. At WP Diamonds, we do not have items for sale. We buy diamonds, jewelry, luxury watches and handbags. If you have any questions, please do email us at [email protected]. -WP Diamonds Management
Peter Searle
1 reviews GB
Never heard anything back
Never heard anything back. Silence.
Date of experience: February 01, 2020
Hello Peter, We are very sorry to hear that. We always try to be as responsive as possible, however we know that for some of our customers our emails can go to their spam folder. If you are still interested in selling or have any questions, please email [email protected] or call 646 758 0270. We are available Monday-Friday and are happy to help. — WP Diamonds Management
Vi
1 reviews ES
Nobody answered me for a quotation
Nobody answered me for a quotation. Very bad service.
Date of experience: February 01, 2020
Hello Vi, We are so sorry to hear that. While we always try to be as responsive as possible, we do know that in some cases our emails can go to your spam folder. If you are still interested in a price quote, please do email [email protected]. We are available Monday-Friday and are happy to help. — WP Diamonds Management
Honest Reviewer
1 reviews US
Terrible pricing
Terrible pricing, only interested in the absolute largest stones. Definitely a poor choice when it comes to selling your jewelry.
Date of experience: February 01, 2020
Edwin
1 reviews US
Awful company
Awful company Dishonest
Date of experience: February 01, 2020
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myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.
Shop designer jewelry, watches and handbags from your favorite brands: Rolex, Louis Vuitton, Tiffany, David Yurman, Gucci and much more.
Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned.
Expert Authentication: Our team of in-house experts authenticate each and every piece.
Affordable Luxury: Up to 80% off retail and affordable payment plans.
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Sell In As Little as 24 Hours: Sell your luxury goods online to the experts.
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