Reviews 4.3
2,382 total
Raju george
1 reviews US
I waited so long for the ring.
I waited so long for the ring.
Date of experience: February 01, 2020
Scott Edwards
1 reviews GB
Ok not sure about there valuations
Ok not sure about there valuations £615 then £515 very round numbers 🤷🏻♂️
Date of experience: November 21, 2018
Angelsuperb
1 reviews US
Lowballed
I sent IGI information and was quoted a price and then lowballed once they received the stone and they even said IGI was wrong. I sold it to them but will never use again. It was easy and fast though only good thing.
Date of experience: April 13, 2018
Hello, Very sorry to see that you feel that you were lowballed, we certainly would never lowball any customer as the other reviews would show. We had provided you a wider estimate range for the ring in this case because the diamond was IGI certified as opposed to GIA, and the offer was still in that range provided to you. Unfortunately, the IGI lab can sometimes be generous compared to the GIA standard, and that is the standard that our gemmologists are trained by. This article will discuss how other labs can compare to the GIA: https://yourdiamondteacher.com/diamond-grading/best-diamond-labs/ I can assure you the offer was very competitive given how the diamonds were graded. We are sorry that you were not happy with the result. Please do let us know if we can help with anything else in the future. --WP Diamonds
James McCoy
1 reviews GB
Slow payment, but finally resolved
I had a men's Tiffany engagement/wedding ring to sell. WP Diamonds offered me a fairly reasonable price, which I accepted. After accepting the offer, which was on a Monday, I was told that the payment would be in my account that night or, at the very latest, the next morning. It is now Thursday as I write this and I still haven't received payment. The website says "Money in 24 hours". This is clearly misleading and incorrect. I have been informed that the transfer was made from the US to the UK via Western Union, which actually takes 3-4 business days or longer - hardly 24 hours. If the rep had just been honest with me from the outset, I would have given them a higher rating. But as this service is, presumably, used by people trying to raise extra cash, it's not terribly convenient. UPDATE AS OF 26/1/18: I received an email from the Head of Dealing at Western Union last night, apologising for the delay. The money hit my account this morning. So thank you for chasing that up for me. I've revised my rating upwards.
Date of experience: January 25, 2018
Hi James, First off, thank you very much for your business, it is appreciated. To process our International payments, we do have to work through Western Union. We have a great relationship with them that allows us to process the payments right away, and they hit within 24 hours. While we processed the payment first thing on Tuesday morning, there was an error on their end, unfortunately, which was out of our control. While it doesn't help your situation, it is a first-time occurrence as we have never had anyone experience this in the past. Indeed, as you can see from all of our other online reviews, everyone very much appreciates how quickly they get paid. It is most unfortunate, but an isolated incident. We are pushing them to have the funds in your account as soon as possible as we are very cognizant of the funds being needed by customers in a timely manner. We have asked The Head of Dealing at Western Union to email you an apology and reasoning for the delay. Thank you for the feedback and best of luck with everything in the future. -WP Diamonds
Jake
1 reviews GB
Misleading quote though I accept that …
Misleading quote though I accept that perhaps my jewelers' certificate was incorrect in its description of the ring. Also service took over a week, so 24 hours is misleading. There were no quibbles about sending the item back. when I rejected the very low offer £180. (Was £1800 new)
Date of experience: January 15, 2018
Hi Jake, Very sorry for the disappointing results in your evaluation, we appreciate you giving us the opportunity to take a look. In this case, the results were a bit underwhelming compared to your estimate range as there were six stones that were each individually only .15cts and the appraisal mentioned there was one stone that was .90cts. The market value for smaller stones is a bit limited when it comes to second hand pricing, but we still pushed as best we could to get as much value as possible. In terms of the service, we advertise that you are paid within 24 hours, which would be of you accepting the offer and that is indeed the case. In the UK, we have to mail our customers the pack before they can send it in, and with the weekend things got delayed a bit more in your case. Very sorry for that, we try and expedite it as best possible. Here in the USA we email our customers the label, so they have their offers within 24-48 hours of sending out their package as we advertise. Once again, thanks for the opportunity to take a look at your ring. -WP Diamonds
Patricia
1 reviews IT
Treatment
Im from Rome and I flew to Birmingham for valuation of a very expensive piece. I didn’t like the way I was treating.....I spoke with two different people on the phone and when I came to Birmingham to have my valuation I spoke with another one???? Form me this is not correct. Also by the phone he said to me I will receive much more then I got it. Anyway a little bit more attention. Thank you
Date of experience: November 12, 2017
Hi Patricia, Very sorry that you were not happy with your transaction. Our workers in the UK office pride themselves on offering the best customer service possible. In terms of the price, we did make an offer in the estimated range. While we were not able to get to the high end of the range, we did still make an offer in the estimated range provided. We cannot guarantee the high end of any range provided as it is case by case, so I am sorry if you felt like that was going to be the offer for sure. We appreciate you selling with us and urge you to consider working with us again in the future to secure the best possible offer in the market on your items.
Kate Reading
1 reviews US
My first time buying from myGemma
My first time buying from myGemma. They have a big selection to choose from. The condition of my bag was exactly as stated and the item arrived promptly. I had my bag verified by other authenticators who deemed it to be authentic. I only gave it 4 stars because the package was missing the Chanel dustbag. The item online did say that dustbag was included. I contacted customer service and they did immediately send me the bag. I read past reviews regarding how well myGemma packages their items. I didn't feel mine was packaged in any special way. It only had bubble wraps around the bag. However, I'd still purchase from this company.
Date of experience: November 27, 2023
chen guo
1 reviews US
various and discount
So many kind of Jewelry ,My wife love the diamond, I just spent less money.
Date of experience: October 05, 2023
shakira Khan
1 reviews US
One stop shop
One of the best one stop shop really good stuff everything we want we can get it
Date of experience: February 01, 2024
oyedele olayinka
1 reviews NG
Quality products
there products were of super good, high quality products
Date of experience: October 31, 2023
Raluca Octav
1 reviews DK
Tested & trusted
I had a very nice experience here and the process was a fast and easy one. Shopping here again!
Date of experience: October 28, 2023
Carol Bernstein
1 reviews US
First Time
I had never heard of myGemma, but I had been looking for a certain Cartier watch and when I saw it here, I wanted to grab it. I had an issue with an on-line weekend transaction, and on Monday morning an actual person answered the phone and was able to look it up and confirm everything for me. It’s so nice to have a real person answer and take care of things. My only issue with the item is that it was described as excellent. It is in really nice shape, but there is a slight bit of oxidation around the sides of the watch case, so I think it should have been described as the next level down. Otherwise a perfect experience and exactly what I was looking for.
Date of experience: August 12, 2023
Rajwinder kaur
1 reviews GB
Good company
Good company, received the payment on the same day which is quite good.
Date of experience: May 31, 2023
Rod
1 reviews US
Meaningful support
I was a able to have a meaningful conversation about an item and ultimately purchased it. Also had good support and able to speak live with a person.
Date of experience: April 07, 2023
Pat Doherty
1 reviews US
Mark Salinaro was very courteous and…
Mark Salinaro was very courteous and helpful. Only glitch was the initial check wandered off. When notified Mr. Salinaro rectified the problem.
Date of experience: March 13, 2023
MR. GAMERZ
1 reviews IN
It's good but expensive
It's good but expensive
Date of experience: February 07, 2023
Emma Steadman
1 reviews GB
Professional, non pressured.
Professional, secure and honest. The valuer came across as quite genuine, his assessments were clear and credible. The set up and meeting felt secure and at no point was I under pressure. Final sale price was at the lower end of what I wanted but not unreasonable. The valuer also gave helpful advice in general. Overall a stress-free experience.
Date of experience: September 07, 2022
Sha'aban Mu'azu
1 reviews NG
very impressive quality product
very impressive quality product. am looking forward to buy your product
Date of experience: September 02, 2022
Moteme Chueu
1 reviews ZA
A great jewelary shop that sells very…
A great jewelary shop that sells very nice and quality jewelaries
Date of experience: August 21, 2022
Warren owens
1 reviews US
This was one of the best experiences I…
This was one of the best experiences I ever had ❤️❤️❤️
Date of experience: August 17, 2022
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About
myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.
Shop designer jewelry, watches and handbags from your favorite brands: Rolex, Louis Vuitton, Tiffany, David Yurman, Gucci and much more.
Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned.
Expert Authentication: Our team of in-house experts authenticate each and every piece.
Affordable Luxury: Up to 80% off retail and affordable payment plans.
Iconic Brands: Shop the brands you love, including rare, vintage and hard to find items.
Sell In As Little as 24 Hours: Sell your luxury goods online to the experts.
While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of jewelry and watch experts.