Reviews 4.3
2,382 total
Stacey
1 reviews US
Customer service is awesome, but money paid, not so much!
If this rating was based on customer service only, I would give WP Diamonds 5 stars. I had no trouble getting my initial valuation and getting my ring to them. Emre was outstanding! My problem is that my ring was valued at $800 to $1300 and WP Diamonds only offered me $630. The gemologists dropped the clarity of my diamond and said it had a thick girdle. I was very disappointed to say the least. Don't say $800 is the lowest, and then offer $630. I would have been very happy with $800.00.
Date of experience: February 15, 2018
Hi Stacey, Thanks so much for choosing to work with us. I’m glad you enjoyed the quick service, we pride ourselves on offering the best possible experience for our customers. I am sorry about the final evaluation, however our gemologists are trained to grade the diamonds for what they are and price them accordingly. In this case your estimate range did indeed account for the difference in the clarity grading, however the stone was cut to “Fair” proportions per the GIA standard. The IGI certificate we used to estimate the ring stated “Good” proportions, and this difference is not something that we account for in the estimate in an effort to not provide too wide of a range. I hope this helps clear up any confusion, and again appreciate you choosing to work with us. Best of luck in the future! --WP Diamonds
NT
1 reviews CA
Was contacted by Emre over the phone …
Was contacted by Emre over the phone about a luxury watch I was trying to sell. Was quoted / offered almost half of what their competitors are willing to pay. Otherwise very friendly, courteous and professional over the phone.
Date of experience: February 01, 2018
BEATRICE FOSUAH
1 reviews US
They are doing a great job
They are doing a great job
Date of experience: November 01, 2023
William Ciccotti
1 reviews US
fast service
Fast service and payment. I would have liked more money for my watches
Date of experience: July 27, 2023
customer
1 reviews US
cconfused
Was confused because I could not use my PO Box address when they were giving me the shipping label. It’s not like THEY were MAILING me anything. I was under the impression it was going to be given to me by email. Was a little disappointed on the price I received
Date of experience: November 01, 2022
Hello, Thank you for your feedback. The reason we need a physical address and not a PO Box is for insurance purposes. Should FedEx need to return the package back to you, it would be signature required given the value, so there would need to be an adult present to sign. As for the price, we price off of the current marketplace, so we always make sure that we are being very competitive and fair. We wish you the best. - WP Diamonds
Valued Customer
1 reviews US
Need more detailed pictures/description of quality
Wish they included more pictures. The description of the Chanel back didn’t include other scuffs in leather and hardware. Same with the stitching in the LV pochette label. Otherwise I’m satisfied with the delivery.
Date of experience: June 06, 2022
Hello, We are truly sorry that you were not 100% satisfied with your purchase. We provide 7-8 photos of most bags to give the best overall condition description. We have even now added a magnifier, to get an even better view of the items. We would be more than happy for you to return the bag for a full refund should you wish to. - myGemma
Amelie Long
1 reviews US
Customer service was fantastic but when…
Customer service was fantastic but when it came to offering a fair price I was taken back. They offered me $392 for a $4,500 ring. I was offered $1,300-$1,800 in local shops in my area. They did promptly send my ring back and were very kind on the phone. I would not try to sell to them again.
Date of experience: February 23, 2022
Hi Amelie, Thank you for giving us a chance to evaluate your ring. Unfortunately, as the center stone was an uncertified 0.45ct I1 clarity diamond, we just could not justify paying higher. We do hope the local companies are being honest with their assessment and that it all works out for you. Best of luck with your sale, WP Diamonds Management
Rachel Ross
1 reviews US
The zipper it’s kind of broken though!
The zipper it’s kind of broken though!
Date of experience: September 26, 2021
Christy Humphrey
1 reviews US
Bad Email Contact System
I submitted 4 pieces then received 3 emails one saying they couldn't buy the piece, one saying they were missing info, and one saying they would be sending me an offer. I contacted them via email about which pieces went with what email since I wasn't provided a confirmation # or anything. Then received an email saying they weren't interested in any of them. I understand not being interested but really need a better system when people are submitting requests.
Date of experience: January 22, 2021
Macklinchi
1 reviews GB
Very nice people
Very nice people. Very prompt and helpful. There was a miscommunication on their part and the final price for one piece was about half of what was discussed over the phone and by email, so a little disappointed. They did offer to send back free of charge, but I took the price they offered anyway. I would use again.
Date of experience: March 11, 2020
Ren
1 reviews US
Meh. Good and bad.
Meh. I was happy with the price they offered. They made an initial offering with a $100 dollar range, and they said "If the details you have provided check out in the evaluation, we are likely to be at the higher end of the range." Well, guess what? I sent in my item and they offered the rock bottom of the $100 dollar range. They wouldn't even negotiate $25 dollars off the bottom. I wasn't going to have them send the item back over $25, so obviously I accepted. So, I was actually initially happy with the price they offered, but I'm a little sour how the final negotiation went. They were easy to deal with and very responsive. Just be aware and know what to expect.
Date of experience: February 20, 2020
robin hughes
1 reviews CA
it didn't come to anything
it didn't come to anything, but very brief
Date of experience: February 04, 2020
Platinum
1 reviews US
I did not sell at this time
I did not sell at this time. But the sales person was nice.
Date of experience: February 04, 2020
Staceylynn
1 reviews US
Very responsive and quick to respond…
Very responsive and quick to respond but I'm still waiting for my payment to arrive.
Date of experience: February 03, 2020
Sonja
1 reviews US
I really believe that I was not paid…
I really believe that I was not paid enough. The process was efficient but I would not accept this offer again.
Date of experience: February 01, 2020
Lisa Plaza
1 reviews GB
Very quick service
Very quick service. I sent some items though that they said we’re not good or silver. They have still not been returned to me. Maybe my error somehow.
Date of experience: February 01, 2020
Salam
1 reviews AE
Rates offered are not reasonable
Rates offered are not reasonable
Date of experience: February 01, 2020
Najam
1 reviews GB
Not very good for resale
Not very good for resale
Date of experience: February 01, 2020
Diamondmine
1 reviews US
Didn’t get the price I was expecting
Didn’t get the price I was expecting
Date of experience: February 01, 2020
Steve
1 reviews CA
Very disappointed in the valuation and…
Very disappointed in the valuation and outcome of the auction. I should have held onto the ring.
Date of experience: February 01, 2020
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About
myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.
Shop designer jewelry, watches and handbags from your favorite brands: Rolex, Louis Vuitton, Tiffany, David Yurman, Gucci and much more.
Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned.
Expert Authentication: Our team of in-house experts authenticate each and every piece.
Affordable Luxury: Up to 80% off retail and affordable payment plans.
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Sell In As Little as 24 Hours: Sell your luxury goods online to the experts.
While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of jewelry and watch experts.