Reviews 4.3
2,382 total
Liz
1 reviews US
joke
Sent in paperwork for my diamond for a quote. Their quote for a diamond that was appraised at $6500 was $700-1400. Seriously.
Date of experience: February 01, 2020
tvilla1993
1 reviews US
Lowball offer even with appraisal available.
I was offered a tenth of the appraisal value. I understand not making what the actual appraisal says but that but $300 off of a $3000 ring is insulting. Would not recommend.
Date of experience: February 01, 2020
Customer
1 reviews GB
Bad Non Customer Service
I was sent an email from WP Diamonds about reviewing a purchase I apparently made from them. The weird thing is I have never brought anything from this company. Over an hour later, I receive a generic email asking to ignore the email as there’s been an error, though it was a standard non apologetic and unempathic email. This is absolutely disgraceful.
Date of experience: February 01, 2020
Hello, We are very sorry about an email you received in error after an inquiry you made on our website. There was a follow up email explaining and apologizing for the mistake. Once again, we do apologize for the inconvenience. If you have any questions, please do not hesitate to contact us at [email protected]. — WP Diamonds Management
A bennett
1 reviews GB
Unbelievable
Unbelievable
Date of experience: February 01, 2020
Waste
1 reviews IE
I sold a diamond I payed 400 euro just…
I sold a diamond I payed 400 euro just received 30 euro. What a waste
Date of experience: February 01, 2020
Angela
1 reviews GB
Waste of time applying
I made an application to sell a diamond ring and waited and waited only to recieve no offer or response!
Date of experience: February 01, 2020
Hello Angela, We are very sorry to hear that. We always to be as responsive as possible, however we know that for some of our customers our emails can go to their spam folder. If you are still interested in selling or have any questions, please email [email protected] or call 646 758 0270. We are available Monday-Friday and are happy to help. — WP Diamonds Management
Dave the diamond guy
1 reviews US
Really poor experience
Really poor experience. Stay away from this company
Date of experience: February 01, 2020
J Brown
1 reviews US
Not even given time of day.
Recently contacted to sell a Victorian area diamond flower ring (dated on band 1872). Responder essentially said it was below their threshold. Auctioned in online auction for several thousand dollars. While I’m happy your company didn’t want a commission based on that amount, as it was insinuated to be not worth your time. It does seem counter productive, as I am a business owner who buys gold and jewelry often, your “threshold denial” lead me to find another source that I send 10-20 pieces a month to on average. Bad communication and service, but thanks all the same! Heritage suctions, thank you!
Date of experience: February 01, 2020
Hello, We believe you are referring to another company that was mentioned in this review: Heritage Auctions. WP Diamonds is a separate company, we do not hold auctions and are not affiliated with Heritage Auctions in any way. If you have any questions, please email [email protected] or call us on 646 758 0270. — WP Diamonds Management
Muhammad Suleman
1 reviews GB
Very bad
It was bad experience
Date of experience: February 01, 2020
Ian
1 reviews GB
Why bother!
After submitting pictures and copies of certifications of the diamond and ruby rings I was informers they are not currently buying diamond jewellery. Waste of time.
Date of experience: February 01, 2020
Hello Ian, Thank you for your feedback, and we are so sorry you feel that way. We do buy diamond jewellery however we specialise in diamond jewellery with at least one diamond of 0.5ct or larger. We unfortunately found that the largest diamond in your jewellery was below our threshold, which is why we had to pass in this case. We do wish you the best of luck with your rings and wish we could have helped. - WP Diamonds Management
Nick
1 reviews GB
waste of time
Offer made well below the online valuation. Waste of my time, totally unprofessional company. Ended up going to London and selling to a shop for double the money offered.
Date of experience: February 01, 2020
Lesley
1 reviews GB
Don't know why I'm being asked to…
Don't know why I'm being asked to reciew a sale that never happened. I got a quote for a ring that is worth 1200 and was quoted 200 as a price for these people to buy. So therefore I never made a sale as it's an insult really and sure as hell I wasn't sending my item off to them for them to send me less again.
Date of experience: February 01, 2020
Derek
1 reviews US
Just be advised...
They will hustle you a little, and devalue the diamond compared to the GIA certificate. It happened to me twice. Always paid the lowest of the quoted range.
Date of experience: February 01, 2020
Mr Haynes
1 reviews GB
Didn't even make a sale hards sales…
Didn't even make a sale hards sales tactics
Date of experience: February 01, 2020
Hello Mr Haynes, We do not haggle or use high-pressure sales tactics as we offer our best price upfront. This creates an honest, transparent and fair sales process for our customers. We do of course wish you the best of luck in selling your jewelry. — WP Diamonds Management
NicK
1 reviews GB
Bizarre
Refused to even consider the item, never even saw any photos, and then sent me an email how my recent sale experience was! Not that great to be honest!
Date of experience: February 01, 2020
Steven Hill
1 reviews GB
Requested a quote on a platinum Tiffany…
Requested a quote on a platinum Tiffany 1.06 Carat diamond solitaire with all paperwork bought in Beverley Hills CA. It sells for about £12,000 new. The ring I wanted an appraisal quote on is only a few years old and in mint condition. This company offered ‘about’ £4,000, meaning less than £4,000. Avoid them!
Date of experience: February 01, 2020
Affy Araf
1 reviews GB
This company offers £750 ear stud in…
This company offers £750 ear stud in diamond that I paid £4000each! Am not stupid sell at that! Vvs1 colour D 0.50crt triple excellent! Gai certificate! Now anybody in right frame mind would know these very valuable diamond!!!!
Date of experience: February 01, 2020
Jamie
1 reviews US
Could not help me sell my diamond.
I was told my .5ct+ diamond was too small to sell here.
Date of experience: February 01, 2020
Hello Jamie, Unfortunately the information you provided stated that your jewelry was below 0.5ct which is our minimum threshold. We do wish you the best of luck in selling your diamond jewelry and that we could have helped. — WP Diamonds Management
Patrick
1 reviews US
This Diamond was so undervalued that it…
This Diamond was so undervalued that it was not worth it at all to sell on this platform. It was easier to just put it on ebay...
Date of experience: February 01, 2020
Anastacia
1 reviews US
They could not help me so I never got…
They could not help me so I never got the chance to sell my jewelry to WP Diamonds.
Date of experience: February 01, 2020
Hello Anastacia, We are sorry that we could not have been of more help and wish you the best of luck with selling your jewelry. — WP Diamonds Management
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