Reviews 3.9
2,414 total
Kathy Davis
1 reviews US
Extremely Poor Service and ordinary products
I ordered some products. They made me violently ill, so contacted the company, they sent me a label to return. I did that expecting a refund. A week later I get them back, with another almost $550 charge to my CC. I complained again so they told me to return them again. That time I had to pay for shipping which was almost $34. I did get the the almost $1100 back as credit, but they changed me for returning both shipments which ended up being about $46. Very poor business on their part and the products were unimpressive with getting so sick.
Date of experience: November 29, 2023
Dear Kathy, We are truly sorry to hear about the distressing experience you had with our products. Your feedback is invaluable to us, and we sincerely appreciate you taking the time to share your concerns. We understand the frustration and inconvenience you faced with the return process, and we apologize for any confusion or inconvenience caused. Rest assured, we are actively investigating this matter to prevent such occurrences in the future. We have processed the refund as credit, but we acknowledge the additional charges incurred during the return process were not ideal. Please know that we are reviewing our procedures to ensure smoother returns for our customers. Your satisfaction is of utmost importance to us, and we are committed to improving based on your feedback. Thank you once again for bringing this to our attention. We value your feedback and will strive to enhance our services based on your experience. Warm regards, Customer Relations Team Your Mannatech Family
Steve F
1 reviews GB
Money taken, but no goods. Check your accounts!
Day 35 of trying to get my money back from Mannatech! My wife is an associate and Mannatech has, belatedly, agreed to refund the final £56.25 of three orders that were never delivered... this totalled over £230 held by Mannatech in accounts for over a year. Mannatech has benefitted from holding my money and been in clear breach of contract under the UK Consumer Rights Act 2015 (payments made for goods never received). As of today, the final £56.25 has not been refunded... despite Mannatech claiming they paid it back last week! Then they wanted to check a bank account that they had refunded £177 to just two weeks ago... either delaying tactics or just complete incompetence. In all three instances Mannatech simply took money and never provided any goods. All of these instances were Mannatech's errors, not ours. Yet when the company's customer services department contacts you they make out they're doing you the biggest favour ever when, in fact, they have effectively stolen money and kept it in their accounts. A message to any Mannatech associate... a simple check of my wife's activity being an associate (for just over 2 years) highlighted over £230 of funds taken out of our bank account with no goods ever received. I urge all Mannatech associates to check the full history of your dealings with this company as it might highlight similar discrepancies in your accounts. Indeed, I know of another associate who is owed a hell of a lot more (around £2K). Check all your orders and bank statements to make sure you haven't been charged for goods you never had...
Date of experience: March 27, 2024
Patsy
1 reviews US
GETTING EMAILS TO INFORM OF SHIPMENTS
STILL NOT RECEIVING EMAILS TO INFORM OF SHIPMENTS. I HAVE CONTACTED YOUR COMPANY 4 TIMES. THIS IS VERY MADDING.
Date of experience: January 25, 2024
Dear Patsy, Thank you for bringing this to our attention and providing additional details regarding the email notification issue. I apologize for any inconvenience this has caused. It seems that you've been unsubscribed from all emails, including transactional ones, due to a hard bounce recorded last April. This auto-unsubscription occurs as a precautionary measure, as hard bounces indicate that emails cannot be delivered successfully. I've taken note of your situation, and I'm prepared to resubscribe you to our email notifications. However, please be aware that if another bounce occurs, the system will automatically unsubscribe you again. As a suggestion, you may wish to whitelist all emails incoming from Mannatech.com with your ISP. This should help allow emails to pass through to you from your provider. Thank you for your understanding, and I look forward to assisting you further. Warm regards, Your Mannatech Family
Greg Knauer
1 reviews US
I have no clue as to who my upline is…
I have no clue as to who my upline is or how the new program works since our involvement years ago where we reached Emerald.
Date of experience: December 25, 2023
Hello Greg, Thank you for sharing your concerns with us. We're sorry to hear about the challenges you're facing with understanding the changes Mannatech put in place in 2019, and that you've lost contact with your upline. We'd absolutely like to assist you in getting the information you need. I have asked one of our Customer Care agents to reach out to you today to provide insights into your upline and see if they can help with the questions you have around Mannatech's compensation plan. If one of our agents is unable to reach you, I'd also like to mention that you can reach our Customer Care team at (800) 281-4469. They will be happy to help you navigate the programs and provide assistance in identifying your upline. Your satisfaction is important to us, and we appreciate your commitment to Mannatech. Best regards, Your Mannatech Family
Gerhardus Cornelius Marais
1 reviews ZA
Have not received my order
Have not received my order. Appear that after twice notifying you that you have the wrong address It still has not been delivered. I have paid nut have received nothing. Very poor service and situation
Date of experience: December 14, 2023
We're truly sorry to hear about the inconvenience you've experienced with your order. We understand the importance of receiving your products promptly and at the correct address. To resolve this issue, we recommend reaching out to our Customer Care team at the following numbers: United States: (800) 281-4469 (Toll Free) Canada: (866) 717-2175 (Toll Free) México: 001800 5149053 South Africa: 0 (800) 981-117 Spanish: (800) 472-0149 Korean: (866) 717-2176 Mandarin Chinese: (866) 266-9812 Colombia (Toll Free): 01-800-041-3821 Colombia to the US Call Center (Toll Free): 01-800-518-3349 Our team is ready to assist you and ensure that your order reaches you promptly. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter. Best regards, Your Mannatech Family
Richard Burnett
1 reviews ZA
Took 5/6 days to deliver
Took 5/6 days to deliver. not good enough when you are charging. a massive premium. Why can we not organise our own collection?
Date of experience: December 08, 2023
Dear Richard, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you faced regarding the delivery time. We understand the importance of timely service and are committed to improving our processes. Your feedback is valuable to us, and we're actively working on enhancing our delivery services. Regarding organizing your collection, we appreciate your suggestion and will take it into consideration as we continue to refine our customer experience. If you have any further concerns or if there's anything specific you'd like to address, please feel free to contact our Customer Care team. They are here to assist you in any way possible. You can reach them at: United States: (800) 281-4469 (Toll-Free) Canada: (866) 717-2175 (Toll-Free) México: 001800 5149053 South Africa: 0 (800) 981-117 Spanish: (800) 472-0149 Korean: (866) 717-2176 Mandarin Chinese: (866) 266-9812 Colombia (Toll-Free): 01-800-041-3821 Colombia to US Call Center (Toll-Free): 01-800-518-3349 Once again, our sincere apologies for any inconvenience, and we appreciate your understanding. Your Mannatech Family.
Stacey Knoll
1 reviews US
I have been using your products since…
I have been using your products since before thanksgiving and still not losing weight:(
Date of experience: January 19, 2024
Dear Stacey, We appreciate you reaching out and sharing your experience. We're sorry to hear that you haven't seen the results you were expecting. We understand how important your health and wellness journey is, and we want you to know that we've got your back. Weight loss and wellness can vary from person to person, and we're committed to helping you achieve your goals. Our Customer Care team is here to provide personalized assistance and support. Please reach out to them at your earliest convenience so that they can better understand your specific situation and guide you on the best path forward. They also can help you take advantage of our Money Back Guarantee. You can contact our Customer Care team at the following numbers based on your location: United States: (972) 471-8111 United States (Toll-Free): (800) 281-4469 Canada (Toll-Free): (866) 717-2175 México: 001800 5149053 South Africa: 0 (800) 981-117 Spanish: (800) 472-0149 Korean: (866) 717-2176 Mandarin Chinese: (866) 266-9812 Colombia (Toll-Free): 01-800-041-3821 Colombia to US Call Center (Toll-Free): 01-800-518-3349 Our team is ready to assist you with any questions, concerns, or guidance you may need on your journey to wellness. Thank you for choosing Mannatech, and we look forward to supporting you on your path to better health. Best regards, Your Mannatech Family
Michael Cheesian
1 reviews ZA
Not following Up with your Clients.
Not following Up with your Clients.
Date of experience: December 08, 2023
Hi Michael, We're sorry to hear about your experience, and we apologize for any oversight. Your feedback is valuable to us, and we want to ensure that every customer feels supported. Our Customer Care team is here to assist you. If you have specific concerns or if there's anything we can do to address the issue, please contact our Customer Care team at (800) 281-4469 (Toll Free). We appreciate your feedback and the opportunity to make things right. Best regards, Your Mannatech Family
Linda Eicker
1 reviews US
Superb service
Superb service
Date of experience: January 21, 2024
Dear Linda, Thank you for taking the time to share your positive feedback. We appreciate hearing from our customers, and your input is important to us. Your satisfaction is important to us, and we look forward to serving you better in the future. Best regards, The Mannatech Team
Betty Ahing
1 reviews US
run far
stop don't go
Date of experience: December 03, 2023
We're sorry to hear that you feel this way, Betty. Your satisfaction is important to us, and we'd like to address any concerns you have. Please reach out to our Customer Care team where we will assist in resolving any questions/concerns you have. Customer Care (972) 471-8111 United States (800) 281-4469 (Toll Free) United States (800) 825-6584 United States (Fax) (866) 717-2175 Canada (Toll Free) 001800 5149053 México 0 (800) 981-117 South Africa (800) 472-0149 Spanish (866) 717-2176 Korean (866) 266-9812 Mandarin Chinese 01-800-041-3821 calling within Colombia (Toll Free) 01-800-518-3349 calling from Colombia to the US Call Center (Toll Free) We're here to help and ensure you have the best experience possible with Mannatech. Your Mannatech Family.
Sandra Britten
1 reviews US
During the black Friday sale my order…
During the black Friday sale my order for $2,195.25 was placed 3 times totaling $6,585.75 which cleared my account now Mannetech does not show any of the orders and my $$$ is gone!
Date of experience: November 10, 2023
Dear Sandra, We truly, honestly, sincerely would like to apologize! in no way is this acceptable by anyone on the Mannatech team. Simply put, we are embarrassed. We truly understand the severity of this situation, and we want to assure you that we are committed to making things right. I believe our Customer Care team has been able to get the charges reversed this morning. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Care team. Once again, we deeply apologize for the inconvenience and appreciate your understanding. Your Mannatech Family 🌟 #BlackFridayMadness
Larry Stubblefield
1 reviews US
If you really want to know what my…
If you really want to know what my experience is you will need to call me and vocally talk with me. Your cookie cutter survey is not going to accomplish what you want. Larry Stubblefield. (309)261-0921. If I do not hear from you I will know you are not really interested in what I have to say and are really only interested in placating me.
Date of experience: November 10, 2023
Hello Larry, Thank you for sharing your reply. We do value your product experience(s) in each individual product you purchased from us (the reason for multiple review request emails), and we understand that your experience is personal for each product. Our team values your input, and we apologize for any inconvenience it may have caused in receiving multiple requests. Your insights are important to us, and we’ll be sure to follow up with a call on Monday to discuss your experience in more detail. Our goal is to address your concerns and provide the best possible support. We’re committed to continuous improvement, and your input helps us enhance our offerings. Thank you for your patience and understanding. Your Mannatech Family 🌟 #CustomerFeedback #ContinuousImprovement
Janette
1 reviews US
still waiting
I am still waiting for my product to get here. I was supposed to be shipped Monday 16th.
Date of experience: October 07, 2023
Please accept our apologies for not replying sooner. Customer Service should be in contact with you shortly to help with your order.
Gayle Hagan
1 reviews CA
The plus pulls I ordered are mottled…
The plus pulls I ordered are mottled and grey. I have emailed customer service but they have not contacted me about this product. I dont know if it is safe to consume. It looks very different from the other bottles of plus pills that r pure white.
Date of experience: August 31, 2023
Please accept our apologies for the delay in responding. I have been assured that customer service is sending a replacement product. Feel free to reach out to them if you have further questions or need additional assistance. We appreciate your choosing Mannatech products.
Amelia Geyser
1 reviews ZA
still havent received the order !!!
still havent received the order !!!
Date of experience: September 06, 2023
Dear Amelia, We apologize for any inconvenience you've experienced regarding your recent order. According to our records and the provided tracking information, it appears that the order was marked as delivered on 09/06. To further investigate this matter and ensure that you receive the products you ordered, we kindly recommend taking the following steps: Check Your Delivery Address: Please double-check the delivery address to ensure it matches the address provided during the order process. Review Tracking Information: Refer to the tracking details to see if there are any specific notes or information about the delivery. Contact Our Customer Care Department: Our dedicated team is available toll-free at 0800-981-117, Monday - Friday from 9:30 AM - 6:00 PM (CST). They will be able to assist you in resolving this issue promptly. We understand the importance of receiving your order in a timely and efficient manner, and we appreciate your patience as we work to resolve this matter for you. Thank you for choosing Mannatech, and we're committed to ensuring your satisfaction moving forward. Best Regards, Your Mannatech Family
WESSELS SANDRA - THISISNOTME
1 reviews ZA
BECAUSE I TOLD YOU A WRONG EMAIL…
BECAUSE I TOLD YOU A WRONG EMAIL ADDRESS HAS BEEN USED. YOU STILL DIDN'T CHANGE THE EMAIL ADDRESS. THIS IS BAD SERVICES AND I WILL GO AHEAD AND REPORT YOUR WEBSITE TO PAIA AND HELLOPETER
Date of experience: September 02, 2023
Dear Wessels Sandra, We deeply regret the inconvenience you've experienced regarding the email address issue, and we sincerely apologize for any frustration it may have caused. Your feedback is important to us, and we take your concerns seriously. We understand the importance of maintaining accurate email lists, and we are continually working to improve our processes to ensure that such issues are addressed promptly. We would like to assure you that your report has not gone unnoticed, and we will take the necessary steps to investigate and rectify this matter promptly. Your satisfaction is our priority, and we are committed to providing you with the best possible service. If you have any additional information or if there's anything else we can do to assist you, please don't hesitate to contact our customer care team. We're here to support you and ensure that your concerns are resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our services. Best Regards, Your Mannatech Family
Sung - Yeon Hyun
1 reviews CA
I have been waiting for a reply about…
I have been waiting for a reply about the defective item from customer service for 3 weeks. I would like to know when I should expect any comment from it.
Date of experience: July 31, 2023
Dear Sung - Yeon Hyun, Thank you for reaching out to us and sharing your concern. We apologize for the delay in addressing the issue with the defective item you received. Your experience is important to us, and we're committed to resolving this matter as swiftly as possible. We understand the frustration that can arise from waiting for a resolution. Our customer care team is dedicated to assisting you, and we appreciate your patience during this process. It appears that we have yet to receive your completed refund request form, which will allow us to expedite the resolution. To ensure we can assist you promptly, we kindly encourage you to complete and submit the refund request form at your earliest convenience. In the meantime, if you have any further questions or if you need immediate assistance, please don't hesitate to reach out to our customer care team directly at (972) 471-8111 United States or (800) 281-4469 (Toll Free) United States. We're here to support you and ensure that your concerns are addressed promptly. We apologize for any inconvenience you may have experienced, and we're dedicated to working toward a resolution that meets your expectations. Best Regards, Your Mannatech Family
Radhika Bhairo-Venn
1 reviews ZA
Constant Delivery Issues
This is not the first time my parcel was not delivered although I received a message that it was going to be delivered. Furthermore my experience with Dawn Wing staff was awful. They do not understand service or people skills. For a global entity like Mannatech this is not bode well.
Date of experience: August 04, 2023
Dear Radhika, Thank you for taking the time to share your feedback with us. We deeply apologize for the repeated issues you've encountered with the delivery of your parcels, as well as your negative experience with one of our Customer Care agents. We understand the frustration that can arise from such situations, and we are genuinely sorry for any inconvenience caused. Your experience does not meet the high standards we set for ourselves, and we take this matter very seriously. We are actively investigating the issues you've raised to address them and ensure that corrective measures are taken. We value your feedback as it helps us identify areas where improvements are needed. Please know that we are committed to delivering excellent service and we will work diligently to rectify the situation and enhance our overall customer experience. We sincerely apologize for falling short of your expectations. One of our agents will be reaching out to you today to see if they can help with locating your parcel. In addition, we will review the call you had with our customer care agent to provide them with further training. Thank you for your feedback and for bringing these matters to our attention. We appreciate your continued support and trust in us.
Michelle
1 reviews ZA
Unexpected charges
After paying quite a sum of money for my order and delivery, mannatech took more money out of my account without permission or explanation.
Date of experience: June 25, 2023
Michelle, can you please give us a call? Charmaine just attempted and was unable to reach you. She just sent an email as follow up. If you can reach back out to us by phone or email, our top priority is to get this resolved! We can be reached at the following numbers: (972) 471-8111 United States (800) 281-4469 (Toll Free) United States (800) 825-6584 United States (Fax) (866) 717-2175 Canada (Toll Free) 001800 5149053 México 0 (800) 981-117 South Africa (800) 472-0149 Spanish (866) 717-2176 Korean (866) 266-9812 Mandarin Chinese 01-800-041-3821 calling within Colombia (Toll Free) 01-800-518-3349 calling from Colombia to the US Call Center (Toll Free) Thank you for giving us a chance to get this resolved promptly!
Nancy Chickerneo
1 reviews US
Difficult Website, unavailable Customer Service.
We really like this product from using it for many years with another dealer. That is not the issue. I got a 20% off coupon and my husband and I decided to get a several month supply of Ambertose capsules. I tried to order it putting it through maybe 5 or 6 times on the site. I then tried customer service for help. Limited hours and no help. I left a message. By the time I got a message back after a number of days, I tried it yet again and the order went through. I got a confirmation email. Then, the next day I got another email saying, "Re:I have unsuccessfully tried to put in an order for 4 Ambertose with a 20% off coupon you sent." I do not know if this refers to my first flurries of tries or my second attempt. The charge is on my card and of course I can't call and check because there is no one in customer service on the weekends. Hmmm...Feels depressing. And for my whopping almost $200 order I have to pay a very large shipping charge....if it goes through.
Date of experience: July 08, 2023
Nancy, thank you for the notice and feedback. I have reached out to our Customer Care team to have them contact you today. It definitely sounds like our ordering system was hung up on something, somewhere along the line. I've also sent this onto our web team to see if they can identify what might have taken place to cause the issue. Thank you for reaching out and giving us a chance to get things straightened out and your order on the way to you!
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About
At Mannatech, science continues to remain at the forefront. We continue investing in scientific studies and testing to substantiate the efficacy of our products. Throughout our history, Mannatech has obtained protection for technology relating to our proprietary formulas by securing more than 140 patents in numerous countries around the world.