We really like this product from using it for many years with another dealer. That is not the issue. I got a 20% off coupon and my husband and I decided to get a several month supply of Ambertose capsules. I tried to order it putting it through maybe 5 or 6 times on the site. I then tried customer service for help. Limited hours and no help. I left a message. By the time I got a message back after a number of days, I tried it yet again and the order went through. I got a confirmation email. Then, the next day I got another email saying, "Re:I have unsuccessfully tried to put in an order for 4 Ambertose with a 20% off coupon you sent." I do not know if this refers to my first flurries of tries or my second attempt. The charge is on my card and of course I can't call and check because there is no one in customer service on the weekends. Hmmm...Feels depressing. And for my whopping almost $200 order I have to pay a very large shipping charge....if it goes through.