Reviews 3.9
621 total
Douglas Bush
1 reviews US
Too long to respond to an email
Too long to respond to an email. Not very responsive, however, the young lady I spoke to on the phone was helpful. Delivery of item purchased is going to take too long to deliver. Need to be more responsive and customer focused.
Date of experience: April 01, 2024
Sean Fordyce
1 reviews US
UPDATE: Bait and switch
UPDATE: After my review below, Ben from Greyson Living reached out to apologize and explain the issue. He also set my deliveries back to white glove service. This is excellent customer service and they were quick to make things right. Updating to 5 stars. ORIGINAL REVIEW: After placing my order and requesting white glove delivery (items delivered to each room and assembled) we received a notification that some of our items are now out of stock and would be charged an additional $199 per item for white glove delivery, otherwise they would be curbside delivery with no unboxing. Also, they don’t expect the items to be in stock for another 2 months and shipping would be an additional 2-3 weeks after that. Not sure what the delay is. Covid was 2 years ago so supply chain issues are not acceptable. I feel like we got bait and switched to get us to make the purchase but then are told it’s not available and would not do white glove delivery on those items.
Date of experience: April 03, 2024
JH
1 reviews US
The ship times are insane
The ship times are insane. I can get the same item from competitors much sooner.
Date of experience: April 08, 2024
David Wade
1 reviews US
Angela
Angela, the representative in CA as well as the discounts that Grayson Living was able to apply. The free shipping certainly didn't hurt the process either!
Date of experience: April 06, 2024
Catherine
1 reviews US
Great price
Great price, communication throughout ordering and shipping.
Date of experience: April 15, 2024
Anh Tuan Nghiem
1 reviews US
A+ experiences
A+ experiences. Would def recommended.
Date of experience: April 15, 2024
Lynn
1 reviews US
Professional knowledge and very…
Professional knowledge and very personable.
Date of experience: April 17, 2024
Lacey H., AD Home Interiors
1 reviews US
Angela at Grayson Living in Santa Ana was the best!
Angela at Grayson Living in Santa Ana, CA was just the best to work with on my client order. She was communicative, efficient, and so lovely. Will definitely have her in my list of contacts for future orders. Loved working with her!
Date of experience: April 19, 2024
Candice Clark
1 reviews US
Great experience ordering
Just ordered a table and had help from Andrea. She was great! So far a great experience!
Date of experience: April 19, 2024
customer
1 reviews US
Great with updates
Updating as order is progressing...much appreciated!
Date of experience: April 23, 2024
Angelo
1 reviews US
Very good customer service!
The over-all order process was absolutely fine, however, I thought that I had not received an order confirmation email. Spoke to Ben and he advised it might have hit my SPAM folder and it did. Looking forward to my delivery in 2 to 3 weeks.
Date of experience: April 21, 2024
nancy barrett
1 reviews US
I was looking for a John Richard…
I was looking for a John Richard Sutton console. U had a great price plus an extra 20% off. I’m excited to do more business with you in the future!!
Date of experience: April 27, 2024
Anne Tropeano
1 reviews US
The rug arrived damaged
The rug arrived damaged. when we opened it there were a few large holes in it. The company said that since it was over ONE WEEK since it arrived I couldn’t return it or get a refund. All they offered was a small credit to get it repaired. I didn’t pay almost $2,000 for a damaged rug.
Date of experience: March 11, 2024
Well-Designed
1 reviews US
Great Customer Service
Angela, the rep that I worked with was fantastic. She was extremely friendly and responsive. Made ordering quick and painless.
Date of experience: May 01, 2024
Anton Abramyan
1 reviews US
Beautiful
Beautiful! Great quality!
Date of experience: April 01, 2024
John Tropeano
1 reviews US
Dumping Damaged Product
Dumping Damaged Product We purchased a $2,000 12 x 15 rug for a second floor bedroom from Grayson living. When it was delivered, it was placed in our garage because we were having some renovations done to the bedroom, and it wasn’t touched until a few weeks later when the work was complete. We hired a moving company to bring the rug upstairs because of the weight. The movers hadn’t even finished unrolling it when they called us upstairs in surprise and showed us a large hole and tears in the rug. We contacted Grayson immediately after and they began a claims process. Their meager offer to us was $200 toward the repair because we hadn’t told them about the damaged product within a week after receiving it. This was not possible (nor reasonable) because the rug was too heavy for us to manipulate and we also never dreamed Grayson would be sending us what was obviously damaged goods. Apparently that’s part of the policy in their fine print. Our reply was that we never would have considered purchasing a damaged rug, let alone one which would end up costing full price or more and require us to work through a repair process. Grayson would not budge. It’s not uncommon for a business to occasionally fail to meet normal expectations. What defines them is how they behave once they learn that they have failed. Quality businesses know how to turn negative customer experiences into positives by exceeding their expectations in resolving issues, often resulting in higher satisfaction and customer loyalty than getting it right the first time. That’s clearly not the case here as Grayson’s priority appears to be to hide behind the fine print and dump their damaged goods on unsuspecting consumers.
Date of experience: May 02, 2024
JULIE STEWART
1 reviews US
Delivery is further out than…
Delivery is further out than anticipated from what I read online. I was anticipating this order, no later than 5/22.
Date of experience: May 06, 2024
Kim
1 reviews US
Can't wait to receive my beautiful tables!!
Jordan helped me tremendously and was very professional and clear about my selections.
Date of experience: May 06, 2024
Carleen Korkin
1 reviews US
Requested some information from a live…
Requested some information from a live chat. Information was given in a timely manner.
Date of experience: May 17, 2024
Karen
1 reviews US
Just the beginning….
It was a big purchase and so far the buying experience has been positive.
Date of experience: May 18, 2024
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.